Salesforce Experience Cloud Consultant Exam Questions and Answers PDF

Question #1

DreamHouse Realty (DR) plans to invite individuals from several new companies to its Broker Portal and would like to differentiate the user experience for each company. Which three options should the DR system administrator use to personalize the look and feel of the portal for each new brokerage? Choose 3 answers

A. Branding Setscorrect

B. Audience Sets

C. Page Variationscorrect

D. Audience Targetingcorrect

E. Partner User Roles

View answer

Correct Answer: ACD

Question #2

Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company's latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less. What is needed to configure this?

A. Create a moderation rule with the appropriate content criteria

B. Create a Community moderator with Delete permissions

C. Create a Community moderator with Approval permissions

D. Create a moderation rule with the appropriate member criteria

View answer

Correct Answer: D

Question #3

Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like toleverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic. Which step is required to set up a topic catalog?

A. Create at least one subtopic and add the More Topic ink link when editing the navigation menu

B. Create at least one topic along with its subtopic

C. Enable Topic Hierarchy and create at least one topic with two subtopics

D. Create at least one topic and add the More Topics,,,, ;link editing the navigation menu

View answer

Correct Answer: C

Question #4

A consultant issetting up an experience for a client in a new org. The client insists on using standard profiles for external users.Which step is required in order to use standard profiles in an experience?

A. Allow using standard external profiles for self-registration, user creation, and logging'' must be enabled

B. Create a permission set with `' Allow standard external profiles' check assign to all external users

C. Ensure the standard profile have Allow using standard external profiles for self- registration, usercreation, and login' set to True

D. Customer Community Plus Login Experience license need to be used

View answer

Correct Answer: A

Question #5

As a pilot. Ursa Major Solar's customers from California wore assigned to a page variation for the Home page so that the layout looks slightly different than for customers from other states. The page variation uses a Rich Content Editor component assigned solely to Platinum customers. Who will be able to view the Rich Content Editor component?

A. All Platinum customers

B. All customers from California

C. All customers

D. All Platinum customers from Californiacorrect

View answer

Correct Answer: D

Question #6

What does a system administrator need to do when creating Experience Cloud users?

A. Add user to an account as a contact record

B. Add user to an account as a user record

C. Assign Partner Community Plus license to the user

D. Click the "Log In to Site as User" button

View answer

Correct Answer: A

Question #7

Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Known articles as a self-service option to troubleshoot issues. When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?

A. Visible to Partner

B. Visible to Customer

C. Visible to Public Knowledge Basecorrect

D. Visible to Anyone

View answer

Correct Answer: C

Question #8

Which step does the system administrator have to take to create a partner user?

A. Create a partner queue, and add users to it

B. Select Enable Partner User from the Contact Detail page

C. Assign the Gold Partner permission to the user

D. Add the user to the All Partner Portal Users public group

View answer

Correct Answer: B

Question #9

A consultant needs to leverage ExperienceBundle for a deployment but isunable to view it. What is the most likely cause for this issue?

A. The experience has not yet been published

B. A change set containing the Network needs to be deployed

C. The "Enable ExperienceBundle Metadata API" setting needs to be checked

D. A custom Experience template needs to be created

View answer

Correct Answer: C

Question #10

How can Sharing Sets be used to share records with Customer Community users?

A. Create one Sharing Set, select the 'All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set

B. Create one Sharing Set and add the objects to share in the Sharing Set

C. Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set

D. Create one Set per object and add the Customer Community profiles to each Sharing Set

View answer

Correct Answer: B

Question #11

Ursa Major Solar (UM5) is planning to build a portal for its partners. Among other things, UMS will be distributing leads to its partners in the portal. Which standard component can UMS leverage if it elects to use Partner Central template?

A. Lead Distribution

B. Lead Inbox

C. Lead Selector

D. Lead Flow

View answer

Correct Answer: B

Question #12

Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer. What should an administrator do to capture information upfront on the Experience site?

A. Create a flow for customers to fill out before initiating Chat

B. Enable Chat for only authenticated users and pass the user's information on hidden fields

C. Deploy a unique chat per topic

D. Create a pre-chat form to fill out before initiating Chat

View answer

Correct Answer: D

Question #13

Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce. Which user license should be recommended for CK's employees to access Experience Cloud sites?

A. Salesforce Authenticated Site

B. Salesforce Unlimited

C. Customer Community

D. Platform Portal

View answer

Correct Answer: B

Question #14

Ursa Major Solar would like the navigation menu in the customer portal to be vertical.Which two options make this possible?Choose 2 answers

A. Edit the default navigation

B. Download an app from AppExchange

C. Fix the header's Position

D. Write custom code

View answer

Correct Answer: BD

Question #15

Northern Trail Outfitters (NTO) offers a new product that is different in North America, EMEA, and Asia Pacific regions, Pages have been created and publish for this product. The site manager has applied criteria to ensure visibility for these product are applied as per the requirement for each region. NTO further wants to control the users who see a specific page of this product settings its visibility. Which three visibility options available in Experience Cloud? Choose 3 answers

A. Audiencecorrect

B. Nonecorrect

C. Defaultcorrect

D. Personal

E. Visible

View answer

Correct Answer: ABC

Question #16

Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.What are the three key features of Metadata API? Metadata API might require manual migration for changes that involve unsupported settings and features.

A. Metadata API is ideal when multiple work streams are involved

B. Metadata API can be used programmatically as well as declaratively

C. Metadata API is ideal for when the changes are complex

D. Metadata API supports migrating all Communicates settings and features

View answer

Correct Answer: ABC

Question #17

An administrator for Cloud Kicks wants to create a new partner user for an existing site. Which step does the administrator need to perform right before providing user details and saving the user record?

A. Click "Manage Partner User” on the Contact detail page, then click “Enable Customer User”

B. Click "Manage Partner User” on the Account detail page, then click “Enable Partner User”

C. Click "New" on the User Setup page in Lightning Experience

D. Click "Manage External User" on the Contact detail page, then click “Enable Partner User”

View answer

Correct Answer: D

Question #18

Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?

A. Channel Menucorrect

B. Chat

C. Service Your Way

D. Service Console

View answer

Correct Answer: A

Question #19

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers. Which limitation could cause a potential issue for UC?

A. External Apps license does NOT allow self-registration

B. External Apps license does NOT allow access to custom objects

C. External Apps license does NOT allow access to cases

D. External Apps license does NOT download documents out-of-the-box

View answer

Correct Answer: B

Question #20

Ursa Major Solar (UM5) is planning to build a portal for its partners. Among other things, UMS will be distributing leads to its partners in the portal. Which standard component can UMS leverage if it elects to use Partner Central template?

A. Lead Distribution

B. Lead Inboxcorrect

C. Lead Selector

D. Lead Flow

View answer

Correct Answer: B

Question #21

Which two Community licenses allow records to be shared with a criteria-based sharing rule? Choose 2 answers

A. Partner Community

B. Customer Community

C. Customer Community Plus

D. Customer Portal

View answer

Correct Answer: AC

Question #22

How can Sharing Sets be used to share records with Customer Community users?

A. Create one Sharing Set and add the objects to share in the Sharing Set

B. Create one Sharing Set, select the ‘All Objectsoptions for the Sharing Set, and add the Customer Community profiles to the Sharing Set

C. Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set

D. Create one Set per object and add the Customer Community profiles to each Sharing Set

View answer

Correct Answer: A

Question #23

Universal Containers (UC) works with a large retainer network. UC wants these retailers to start registering deal and work with UC to convert them into sales. Which user license should the Experience Cloud consultant recommend?

A. Partner Community Plus

B. Partner Communitycorrect

C. Platform Portal

D. Commerce Portal

View answer

Correct Answer: B

Question #24

Ursa Major Solar (UM5) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.In which two ways can Salesforce PRM help UMS accelerate channel sales?Choose 2 answers

A. Enable partner lead routing

B. Automate partner entitlement assignment in Channel Sales teams

C. Extend automated quoting capabilities to partners

D. Use partner tiering in channel sales hierarchy

View answer

Correct Answer: AC

Question #25

Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees. What should be done to help UC with user management?

A. Recommend partners share user credentials

B. Delegate external user administration

C. Implement a limit on new users and password resets

D. Create a new user form that automatically triggers a process to create a user

View answer

Correct Answer: D

Question #26

Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place In Partial and Full sandboxes. OC has also set up the Salesforce content Delivery Network (CDN) for its domain in production environment. What should CK keep in mind about salesforce CDN?

A. Salesforce CDN is only supported in Full sandbox environments

B. Salesforce CDN is not supported in sandbox environments

C. Salesforce CDH is only supported in Developer sandbox environments

D. Salesforce CDN is supported in all sandbox environment

View answer

Correct Answer: B

Question #27

Which three permissions are included for a delegated administrator? (Choose 3 answers)

A. Manage permissions sets for external users on their account

B. Create and edit external user records

C. Generate new passwords for external users

D. Manage object access for external users

E. Add external users to multiple accounts

View answer

Correct Answer: ABC

Question #28

What are three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality? Choose 3 answers

A. Allow members to remove other member from the Experience site if desired

B. Track Flagging and moderation activity within the Experience site

C. Allow members to flag posts comments files, and messages that are inappropriate or spam

D. Designer specific users as moderators so that they can closely monitor the size

E. Give members Audience Targeting permissions within the Experience site

View answer

Correct Answer: ABCD

Question #29

Cloud Kicks (CK) wants to organize content on its site so that users can easily search and brows for information. Which three features should CKuse to accomplish this goal?

A. Navigational Topicscorrect

B. Content Topicscorrect

C. Content Graph

D. Featured Topiccorrect

E. Navigation Tree

View answer

Correct Answer: ABD

Question #30

Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored inan external systems. Some of the articles are more than 2 years old. What should a consultant recommend to optimize the public knowledge base?

A. Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel

B. Bulk-import all articles to Salesforce and achieve duplicate and outdated articles

C. Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel

D. Bulk-import the top performing articles to Salesforce and select thepublic knowledge base channel

View answer

Correct Answer: B

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