Salesforce Experience Cloud Consultant Exam Questions and Answers,

Question #1

Northern Trail Qutfitters (NTO) would like to create a public Knowledge base for the general public to be able to view articles, manuals, and FAQs. Which template should NTO select when building its site?

A. Partner Central

B. Help Center

C. Customer Account Portalcorrect

D. Customer Service

View answer

Correct Answer: C

Question #2

How can records owned by Customer Community users be shared with internal users?

A. Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users

B. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set

C. Create a Sharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set

D. Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users

View answer

Correct Answer: B

Question #3

Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC thatwould allow them to start working with the UC Support team in resolving low-severity B2C customer issues.How should UC use Experience Cloud to accomplish this goal?

A. Create a digital experience for B2C customers and B2B customers, and use the internalCRM app for employees

B. Create a single digital experience for B2C customers, B2B customers, and employees

C. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees

D. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees

View answer

Correct Answer: D

Question #4

Ursa Major Solar would like its Experience Cloud site’s guest users to benefit from the suggestions that come from autocomplete on search terms. How should the administrator configure this?

A. Use the Developer Console to add code to allow for autocomplete functionality

B. In Salesforce Setup, type "support settings” in the quick find box

C. In the Search component property editor, open the Autocomplete section and click desired objects to appear in autocomplete

D. In the Hero component property editor, open the Search Results section and click desired objects to appear in autocomplete

View answer

Correct Answer: C

Question #5

Northern Trail Outfitters (NTO) is punning to create an HR help desk for Its employees. IT recommends using Experience Cloud to build the HR help desk app Whet should NTO consider when building the MR help desk app?

A. HR user profits is only available in Enterprise and Performance Editions with HR permission sat license

B. MR user profile is only available in Employee Cloudwith Employee permission set license

C. The HR help desk app can centralize Chatter from all related active Experience Cloud sites in the org

D. The HR help desk app can centralize knowledge and self service in to one experience site

View answer

Correct Answer: D

Question #6

A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced sharing rules to ensure that only appropriate customers can see these subscriptions. Which two user license types should be granted to customers to support this sharing requirement? Choose 2 answers

A. Partner Community Usercorrect

B. Customer Community Login Usercorrect

C. Customer Community User

D. Customer Community Plus Login Usercorrect

View answer

Correct Answer: ABD

Question #7

Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app. What should NTO consider when building the HR desk app?

A. HR user profile is only available in Employee Cloud with Employee permission set license

B. In order to protect employee privacy, the HR help desk app should be created in a different org than the main org

C. In order to leverage organizational structure, the HR help app must be created in the main org

D. HR user profile is only available in Enterprise and Performance Editions with HRpermission set license

View answer

Correct Answer: C

Question #8

What is a prerequisite for creating a user that has a Partner Community license?

A. Select ‘’Enable as Partner’’ in the Experience Workspace

B. Ensure that the partner user has the ‘’ Enabled as partner’’ permission set

C. The ‘’Enable as Partner’’ action must be present on the Account page layout

D. The Enable as Partner’’ action must be present on the User page layout

View answer

Correct Answer: C

Question #9

Ursa Major Solar would like to make an external user an Experience Site Moderator. What are two of the several moderation permissions available to assign an external user in order for them to be an effective Experience Site Moderator? Choose 2 answers

A. Access Experience Managementcorrect

B. Access Sharing Sets

C. Manage Setup

D. Manage Experiencescorrect

View answer

Correct Answer: AD

Question #10

Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its own Sales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners. Which two steps should UMS take at a minimum in order to meet the requirement? Choose 2 answers

A. Create Lead Record Types for Lead Distribution

B. Enable “Lead Sharing" in Digital Experience settings

C. Create a separate channel for partners in PRM Workspaces

D. Create Page Layouts far Lead Distribution

View answer

Correct Answer: AD

Question #11

Which two statements regarding data categories are true? (Choose 2 answers)

A. When a category is made visible to a user through custom settings or is made visible by default, its child and parent categories are not included

B. Customer Portal users and partner portal users inherit data category visibility settings of the role assigned to their account (owner) managers by default

C. Translated articles will not follow the master article data category

D. Child roles cannot see more data categories than their parent role

View answer

Correct Answer: BD

Question #12

Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions by chatting with an agent while browsing the Experience site. How should an administrator embed the chat window in an Experience site?

A. Add the Embedded Service component to Builder pages

B. Create a custom component using the Embedded Service AP

C. Configure the Embedded Service connector

D. Create an Embedded Service quick action

View answer

Correct Answer: A

Question #13

Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their childcompanies. Which functionality will meet the requirement best?

A. Manually share cases

B. Move users who need case access to a higher level in the Role Hierarchy

C. Configure an External Account Hierarchy

D. Create a Sharing Set for the Account

View answer

Correct Answer: CAN

Question #14

The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed. What could be two reasons for this failure? (Choose 2 answers)

A. User records are missing

B. The portal profile record has not been created

C. The portal role record has not been created

D. Contact records have not been created

View answer

Correct Answer: CD

Question #15

UniversalContainers is implementing a customer community.What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?

A. OWD and Apex Sharing

B. Sharing Set

C. Case co-ownership using Super User access

D. Sharing Map and custom permission set

View answer

Correct Answer: BA

Question #16

Universal Containers has Contact and Account objects set to Public Read Only for internal users, but an Experience Cloud users is not able to view Contacts and accounts. How should you fix this issue?

A. The external sharing model should be updated so that the Account object is private but the Contact object remains public only

B. Sharing rules should be configured open each object to give Read Only access to experience Cloud users

C. The existing sharing model should be updated to so that the Contact and Account Objects are private, and sharing rules should be configured on each individualobject to give Public Read Only access to Experience Cloud users

D. The internal sharing model should be updated so that the Contact and Account objects are Public read Only

View answer

Correct Answer: B

Question #17

Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles. Outside of Data Categories, what is another way UMS can control Knowledge article visibility?

A. Branding Sets

B. Audience Targeting

C. Permission Sets

D. Sharing Rules

View answer

Correct Answer: C

Question #18

Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.Which two license types have single SKUs that would support this requirement for UC customers?Choose 2 answers

A. Channel Account

B. Customer Community Plus

C. Commerce Portal

D. External Apps

View answer

Correct Answer: BD

Question #19

Northern Trail Qutfitters (NTO) would like to create a public Knowledge base for the general public to be able to view articles, manuals, and FAQs. Which template should NTO select when building its site?

A. Partner Central

B. Help Center

C. Customer Account Portalcorrect

D. Customer Service

View answer

Correct Answer: C

Question #20

Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement. During the Community managers’ weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site. What is the reason for this issue?

A. The Community manager for Europe does not have System Administrator privileges

B. The preconfigured Insights reports need to be modified to meet GDPR requirements

C. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports

D. The Experience Cloud site for Europe has more than a million users

View answer

Correct Answer: C

Question #21

Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like to leverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic. Which step is required to set up a topic catalog?

A. Create at least one subtopic and add the More Topic ink link when editing the navigation menu

B. Create at least one topic along with its subtopic

C. Enable Topic Hierarchy and create at least one topic with two subtopics

D. Create at least one topic and add the More Topics,,,, ;link editing the navigation menu

View answer

Correct Answer: A

Question #22

Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve its current channel sales performance. In what two ways can Salesforce PRM help DF accelerate channel sales? Choose 2 answers

A. By automating partner entitlement assignment in Channel sales teamscorrect

B. BY automating partner tiering in Channel sales hierarchy

C. By automating partner lead routingcorrect

D. By automating quoting with Salesforce CPQcorrect

View answer

Correct Answer: ACD

Question #23

Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user. If CK has a Partner user at a child account that creates a case, who will have access?

A. The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account

B. The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account

C. The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account

D. The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parent account, and those in the partner manager role in the parent account

View answer

Correct Answer: B

Question #24

The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's site manager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines. Which two practices does the site manager need to do to ensure SEO is implemented successfully? Choose 2 answers

A. Check whether a custom robots

B. Check whether the Experience site is public and activated

C. Check whether the SEO Institute has provided theapproval for the site with end date

D. Check whether manual sitemap refresh happens on the last day of every month

View answer

Correct Answer: AB

Question #25

As a pilot. Ursa Major Solar's customers from California wore assigned to a page variation for the Home page so that the layout looks slightly different than for customers from other states. The page variation uses a Rich Content Editor componentassigned solely to Platinum customers. Who will be able to view the Rich Content Editor component?

A. All Platinum customers

B. All customers from California

C. All customers

D. All Platinum customers from California

View answer

Correct Answer: D

Question #26

The system administrator at Cloud Kicks (CK) has deactivated their Experience Cloud site to do some maintenance and cleanup. How should the administrator ensure that CK custorners do NOTreceive a welcome email when the site is once again active?

A. Use the new Service Not Available (SNA) feature

B. Use Data Loader to remove all members' email addresses

C. Disable the Send welcome email checkbox for the site

D. Remove all profiles fromthe site's membership and add them again after the site is activated

View answer

Correct Answer: C

Question #27

Ursa Major Solar (UM5) works with local installation companies. The installers need to collaborate with their co-workers as well as with UMS staff. Which user visibility setting needs to be enabled at a minimum?

A. Portal User Visibility

B. Site User Visibilitycorrect

C. Guest User Visibility

D. Community User Visibility

View answer

Correct Answer: B

Question #28

Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not be registering deals orparticipating in any other sales activity. Which external user license meets these requirements?

A. Authenticated Service Site User

B. External Community Plus

C. External Identity

D. Customer Community Plus

View answer

Correct Answer: D

Question #29

DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use its network of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals. What should the Experience Cloud consultant recommend?

A. Create a peer-to-peer forum for agents and share the URL with employees

B. Create a digital experience for agents and share the URL with employees

C. Create a digital experience for agents and an app for employees

D. Create a self-service community for agents and an app for employees

View answer

Correct Answer: C

Question #30

Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broaddigital transformation initiative.In what three ways can Salesforce Partnership Management (PRM) help DF?Choose 3 answers

A. Automating partner onboarding process

B. Helping partners manage their payments and file taxes

C. Providing reports and dashboards access to partners

D. Preventing channel conflict

View answer

Correct Answer: ACD

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