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Salesforce CRT-251 Exam Questions and Answers, Salesforce Certified Sales Cloud Consultant | SPOTO

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Question #1
Cloud Kicks (CK) frequently works with contractors for marketing focus groups. These contractors change companies often, and CK wants to retain its company history through Accounts. What should the consultant recommend?
A. Implement the Contacts to Multiple Accounts feature
B. Implement Person Accounts to represent the relationship
C. Use a custom object to represent the previous companies
View answer
Correct Answer: B
Question #2
Which two solutions should a consultant recommend if a sales process requires opportunities to have associated product line items before moving the opportunity to the negotiation stage? Choose 2 answers.
A. Configure a validation rule that types the Has Line Item and Stage fields for the correct condition
B. Define a workflow rule that automatically defaults to a pricebook and product line item when selecting the negotiation stage
C. Ensure that all sales representatives have access to at least one pricebook when creating product lines
D. Configure the opportunity record types to enforce product line item entry before selecting the negotiation stage
View answer
Correct Answer: AC
Question #3
The Contact Center at Universal Containers wants to increase its profit margins by promoting call deflection within Service Cloud. Which two solutions should a Consultant recommend? Choose 2 answers
A. Knowledge Base
B. Customer Community
C. Automatic Call Distribution
D. Service Cloud Console
View answer
Correct Answer: AB
Question #4
The sales team at Cloud Kicks has been late meeting project deadlines and missed multiple meetings.What should the consultant recommend to the project manager?
A. Bring additional resources from the consulting firm to the project
B. Confirm that the statement of work (SOW) Is realistic
C. Revisit the communication plan and set up more frequent check-ins
View answer
Correct Answer: C
Question #5
Resellers for Universal Containers need access to reports in the Partner Communities to help manage their opportunities. How should Salesforce be configured to give resellers the correct level of access to reports?
A. Create the appropriate list views and report folders in the Partner Communities for all partner users
B. Create a new tab in the Partner Communities to display the appropriate list views and report folders
C. Create a Chatter group that allows partners to post links to appropriate list views and reports
D. Create the appropriate list views and report folders, and share with all partner users
View answer
Correct Answer: D
Question #6
What should you do before you enable communities for your organization? Choose 3 answers
A. Choose a domain name
B. Turn on the global header for users that need it
C. Review your security settings
D. Check you have the required licenses
View answer
Correct Answer: ACD
Question #7
The Universal Containers contact Center offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two Reports should the contact center manager present to executive management? Choose 2 Answers
A. Number of cases created using Communities
B. Number of IVR inquires without agent involvement
C. Average call handle time by team
D. Number of cases closed by self-service users
View answer
Correct Answer: AD
Question #8
Universal Containers is implementing Salesforce Knowledge at its contact center. The contact center has a dedicated support team for each product that it supports. Contact center agents should only be able to view articles for the product they support. Which solution should a consultant recommend to meet this requirement?
A. Assign Team-based roles to the associated product data category value
B. Assign Team-based profiles to the associated product data category value
C. Assign Team-based roles to the associated product article type
D. Assign Team-based profiles to the associated product article type
View answer
Correct Answer: A
Question #9
Universal Containers wants to automatically add emails and events that sales reps send and receive from Gmail to the activity timeline of related records.What should the consultant recommend to meet the requirement?
A. Gmail for Salesforce
B. Marketing Cloud Journeys
C. Email to Lead
D. Einstein Activity Capture
View answer
Correct Answer: D
Question #10
Northern Trail Outfitters' partners need the new quoting functionality that was recently implemented for sales representatives. What should be recommended?
A. Create a custom quote object to capture partner quotes on opportunities separate from non- partner quotes
B. Grant partner access to quotes and add the quotes related list to the partner opportunity page layouts
C. Update the partner sales process to include stages for managing and submitting partner quotes
D. Enable quotes and content in the Partner Communities to allow partners to store their PDF quotes
View answer
Correct Answer: B
Question #11
Universal Containers current solution for managing its forecast is cumbersome. The sales managers do not have visibility into their team's forecasts and are not able to update the forecasts. As a result the managers are continually asking their sales representatives to provide updated forecast data via email or phone. What solution should a consultant recommend to help Universal Containers improve the management of their forecasts? Choose 2 answers
A. Create forecast chatter groups where sales representatives can post and share their forecasts
B. Configure customizable forecasts to give managers forecast override capabilities
C. Create a forecast hierarchy and assign managers to the forecast manager role
D. Configure weekly customized forecast reports and dashboards to be emailed to sales management
View answer
Correct Answer: BC
Question #12
Leads created from the "Contact Us" form on the Northern Trail Outfitters' website are not being followed-up on in a timely manner. Management wants to be notified when a lead has NOT been followed-up within 24 hours if being submitted. Which action should be recommended?
A. Notify using publisher action
B. Send an email using lead escalation rule
C. Notify using Chatter on leads
D. Send an email using time-based workflow
View answer
Correct Answer: D
Question #13
Universal Containers wants to measure revenue based on when individual Products are sold. What should a Consultant implement to meet this requirement?
A. Forecasting by Order Amount
B. Forecasting by Opportunity Amount
C. Forecasting by Product Dates
D. Forecasting by Schedule Date
View answer
Correct Answer: B
Question #14
When addressing challenges within Cloud Kicks' Sales Cloud project, which approach should a consultant prioritize to extend declarative development effectively?
A. Prioritize standard Salesforce features to manage costs while ensuring project success
B. Assess project requirements to decide if custom development or third-party apps are needed, considering budget and resources
C. Opt for custom development, weighing long-term scalability and maintenance against quick solutions
View answer
Correct Answer: B
Question #15
10 Cloud Kicks has an external ERP system which stores product order information. Cloud Kicks wants to view those..the Account record in real time.Which solution should the Consultant recommend?
A. Implement Salesforce-to-Salesforce Connect to get real-time product order information and add it as a
B. Create a Lightning Component, and using REST integration, get the real-time product order information
C. Create custom object product order information in Salesforce, run a nightly scheduler to get details from
D. Implement Salesforce Connect and an external object to get real-time product order information and add
View answer
Correct Answer: B
Question #16
Cloud Kicks wants to allow a single view of Contacts that belong to the same Account Hierarchy chain. How should the Consultant meet this requirement?
A. Create a report to display all related Contacts
B. Navigate to the Account hierarchy page to view all related Contacts
C. Navigate to the default Contact Hierarchy Lightning Component on the parent Account
D. Enable the View All Child Contacts feature
View answer
Correct Answer: A
Question #17
UC has three sales divisions: hardware, software, and consulting. The hardware and software divisions follow a ten-step sales process. The consulting division follows an eight-step sales process and does not use the prospecting or perception analysis stages during the sales cycle. What should a consultant recommend to support these requirements? Choose 3 answers
A. Create sales processes
B. Create record types
C. Create separate page layouts
D. Create separate stage fields
E. Define stage picklist values
View answer
Correct Answer: ABE
Question #18
Universal Containers has noticed a sizeable decrease in the number of sales representatives who are meeting their quotas. What should be evaluated to determine the cause of this decline? Choose 2 answers:
A. Percent of converted leads per sales representative
B. Comparison report of forecasts versus converted leads
C. Activity history report on open and closed opportunities
D. Trending report on won versus lost opportunities
View answer
Correct Answer: CD
Question #19
Universal Containers is looking to reduce the volume of calls into their Product Contact Center. Which three features should a Consultant recommend? Choose 3 answers
A. Chatter questions
B. Macros
C. Communities
D. Field service
E. Public knowledge
View answer
Correct Answer: ACE
Question #20
During the Cloud Deploy phase, end users are complaining that they have a new system to log into, and it's holding up training. What is the likely cause of these complaints?
A. Cloud Kicks did not gain buy-in during the Analyze phase and the did not build buzz during the Build and Validate phase
B. Cloud Kicks did not gain buy-in during the Design phase the solution was not designed
C. A communication plan was not designed during the Plan phase and buzz was not generated during the Deploy phase
D. A training plan was not made during the Validate phase and buzz was not during the Design and Validate phase
View answer
Correct Answer: C

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