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Salesforce Certified Sales Cloud Consultant (Salesforce CRT-251) Sample Questions and Answers? | SPOTO

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Question #1
Which two configurations will allow this setup? (Choose two.)
A. Set up Lookup fields on the Account for each tier of relationship
B. Add relevant fields for Account Contact Relationship to the page layouts
C. Enable the roll-up to a contact's primary account
D. Allow users to relate a Contact to multiple Accounts in Account settings
View answer
Correct Answer: CD
Question #2
Universal Containers uses a web-to-lead form to collect leads from its corporate website. Sales representatives want to prioritize their time on high-quality leads.Which option should the consultant recommend?
A. Enable Sales Cloud Lead Scoring
B. Create a list view to filter leads with a Lead Source of "Web
C. Create a dashboard to locate and track high quality leads
D. Validate data entered in the web-to-lead form
View answer
Correct Answer: B
Question #3
The sales director at Universal Containers is concerned the percentage of all Opportunities marked Closed Won is lower than expected. The director wonders if sales reps are converting leads before enough information is known about the prospects.Which two criteria should a consultant recommend to determine if a lead is qualified? Choose 2 answers
A. The lead works for a well-known company
B. The sales rep believes there is a strong likelihood of a sale to this lead
C. The lead has submitted a written agreement to purchase
D. The lead needs Universal Container's products and services
View answer
Correct Answer: AB
Question #4
Cloud Kicks is expanding to international markets, but some products are not visible in the international price book. Which two steps should be taken? Choose 2 answers
A. Check to ensure the products have been added to the price book
B. Activate the products in the price book
C. Check that the products have a SO list price
D. Check that the products have a standard price in the list price field
E. Activate the price book
View answer
Correct Answer: AB
Question #5
Universal Containers is implementing a Knowledge Base and wants to empower certain managers to create, edit, and manage articles. All articles should be reviewed by these managers before being published, while some articles need an additional layer of legal review as well. Which two actions should a Consultant recommend to meet these requirements? Choose 2 answers
A. Create at least two different approval process
B. Create at least two different data categories
C. Grant managers the Manage Data categories permission
D. Create at least two different article types
E. Grant managers the Manage Salesforce Knowledge Permission
View answer
Correct Answer: AD
Question #6
Cloud Kicks is implementing Enterprise Territory Management for its retail sales unit. The sales director wants a detailed roll-up forecast for Territories to be provided.Which two recommendations should the Consultant make?Choose 2 answers
A. Include the Forecast Manager field on the Territory page layout
B. Create Apex class code to roll up forecast details for a Territory
C. Assign a Forecast Manager to a Territory
D. Include the Formula field in the Territory page layout
View answer
Correct Answer: AC
Question #7
Universal Container wants to improve sales productivity in inside sales and it has been advised to consider Salesforce Console for sales. What use case will satisfy this requirement? Choose 2 answers
A. Need to chat with customer in real time with chatter
B. Need to prioritize search results for contacts and opportunities
C. Need to add notes quickly or log activities for each record
D. Need to see records and related items as tabs under one screen
View answer
Correct Answer: CD
Question #8
Universal Containers has a private sharing model. Sales representatives own accounts and would like to collaborate with relevant people from other departments (e.g., marketing and product management). The role hierarchy has separate branches for each department to facilitate reporting. What should a consultant recommend to ensure collaborating team members can report on and access relevant data in Salesforce? Choose 2 answers
A. Use manual sharing on account to share specific records
B. Use Chatter to share records with relevant people
C. Use account team to share records to relevant people
D. Use opportunity team to share records with relevant people
View answer
Correct Answer: AC
Question #9
Universal Containers (UC) has implemented Opportunity Teams. As part of the sales process, tasks are used to track all customer interactions. UC wants any available team member to handle these tasks as soon as possible.Which Salesforce functionality should the consultant recommend to meet the requirement?
A. Task queues for each Opportunity Team
B. Task "Assigned To" set to Opportunity Team role
C. Workflows to create a Task for each team member
D. Assignment rule selected by default
View answer
Correct Answer: B
Question #10
Cloud Kicks uses the Lead Source field to track the event from which a Lead originated. The marketing director requested a report that shows every event a Lead has attended. This information is impossible to provide with the current configuration.Which standard Salesforce functionality should a consultant recommend?
A. Implement Campaigns to track events and define a campaign management process
B. Update the Lead Source field to the most recent event a Lead has attended using Process Builder
C. Configure a Custom Events object and relate it to the Lead object
D. Create a custom field to track the second event a Lead attends
View answer
Correct Answer: A
Question #11
Cloud Kicks wants to measure the impact of its recent Sales Cloud implementation upon completion. How should a consultant meet the requirement?
A. Provide a customer satisfaction survey
B. Demonstrate new functionality
C. Establish KPIs
D. Evaluate user adoption
View answer
Correct Answer: C
Question #12
Universal Containers has three sales divisions: hardware, software and consulting. Hardware and software division follow ten steps sales process. The consulting division follow eight step division processes and does not use the prospecting or perception analysis stage during the sales cycle. Which solution should a consultant recommend to meet this requirement? Choose 3 Answers
A. Create the record types
B. Create separate stage fields
C. Create separate page layout
D. Create sales process
E. Define stage picklist values
View answer
Correct Answer: ADE
Question #13
Universal containers has setup a sales process that requires opportunities to have associated product line items before moving to the negotiation stage. What solution should a consultant recommend to meet this criteria? Choose 2 answers.
A. Configure the opportunity record types to enforce product line item
B. Configure a validation rule that tests the 'Has line item and stage fields for the correct condition'
C. Ensure that all sales representatives have access to at least one pricebook when creating product lines
D. Define a workflow rule that automatically defaults to a pricebook and
View answer
Correct Answer: BC
Question #14
The Sales Director at Cloud Kicks noticied that while Lead conversion rates were high, Opportunities were not moving through the sales cycle, many of the contacts that were converted had no phone, email, or background information captured. Which three solutions can be used to improve the quality of Leads being converted? Choose 3 answers
A. Create a validation rule to check that necessary information is complete upon Lead conversion
B. Update web-to-lead forms to require input fields be completed prior to submission
C. Schedule a report that notifies Lead owners daily of Leads with incomplete information
D. Implement a trigger that warns the user of incomplete information during Lead conversion
E. Mandate that all Lead data must be reviewed prior to being created in Salesforce
F. Review Lead conversion mapping to ensure necessary fields are mapped correctly
View answer
Correct Answer: BDE
Question #15
Cloud Kicks (CK) sells formal and athletic footwear lines. using Product Families on Products to associate each product to corresponding line. CK currently forecasts an Expected Revenue amount that combines all products together.
A. consultant is assessing how CK can divide its forecasts by footwear line
A. Configure separate stages and sales processes for each Product Family
B. Configure a new Forecast Type on Opportunity Product grouped by Product Family
C. Configure a new Forecast Type on Opportunity grouped by Product Family
View answer
Correct Answer: B
Question #16
The sales department at Cloud Kicks is growing quickly. New sales executives want to prioritize interacting with contacts who make or influence the decision to purchase Sales Cloud.What should the consultant recommend to document the decision- makers and influencers?
A. Update Primary Contact on all Opportunities
B. Use Contact Roles on the Opportunity object
C. Create @ report showing Contacts with executive job titles
View answer
Correct Answer: B
Question #17
Northern Trail Outfitters (NTO) wants to record information about its conferences and attendees. Some customers attend multiple NTO conferences. What should the consultant recommend if NTO desires to present this data on the contact layout using the standard configuration?
A. Utilize Campaigns for conferences and a custom object to record attendee information
B. Create a custom object for conferences and a custom object to record attendee information
C. Create a custom object for conferences and a custom lookup field to conferences on Contacts
D. Utilize Campaigns for conferences and add Campaign Members to record attendee information
View answer
Correct Answer: D
Question #18
Northern Trail Outfitters (NTO) manages opportunity forecasts using the standard forecast categories in Salesforce customizable forecasting. Each sales stage is aligned with a forecast category. When reviewing the forecast, NTO wants the roll-up of just the opportunities that are in pipeline, best case, and commit. What number in the forecast would provide NTO with the appropriate information?
A. Pipeline + Closed/Won
B. Pipeline + Best Case
C. Pipeline
D. Pipeline + Commit
View answer
Correct Answer: B
Question #19
A customer needs chatter a custom mobile layout, and custom branding for its mobile users. Which solution should a consultant recommend?
A. Custom mobile
B. chatter for mobile
C. Salesforcel
D. Mobile classis
View answer
Correct Answer: C

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