Salesforce B2C Solution Architect Exam Questions and Answers,

Question #1

At Universal Containers, each admin and developer use a separate developer pro sandbox. Configuration and code are then migrated to a partial data sandbox for combination and initial testing. Once approved the configuration and code are then migrated to a full copy sandbox for final load and regression testing before going to production. when should the full copy sandbox be refreshed?

A. After each push from the partial data sandbox

B. After user acceptance testing is complete

C. After each major release to production

D. After a new user is added to production

View answer

Correct Answer: C

Question #2

A customer has been using Marketing Cioud with their existing (non-Salesforce) ecommerce site for more than 3 years and is now implementing Service Cloud to help improve the quality of support given to their customers. While Service Cloud will be integrated with the ecommerce site and they want to use many Marketing Cloud Connect features, the customer is insisting on continuing to use the existing integration between the ecommerce site and Marketing Cloud until they move to Salesforce B2C Commerce (planned

A. Additional Matching rules will need to be implemented in Service Cloud to ensure identities are merged before messaging in Marketing Cloud

B. Email tracking for messages sent from the ecommerce site will not be replicated via Marketing Cloud Connect and therefore will not be visible to the Service Agents

C. Journey Builder will need to be used to update the Contact Key directly in Marketing Cloud to ensure the existing ecommerce site integration can continue to be used

D. Contacts may be duplicated in Marketing Cloud during the transition phase, and additional work may be required to merge identities at a later date

View answer

Correct Answer: BD

Question #3

A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile attributes required for personalization in Marketing Cloud were identified as personally identifiable information (PII) and are too sensitive to be stored in Salesforce. Tokenized Sending was presented as a way to address these concerns. Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for cloud integration? Choose 2 answers

A. The synchronized data extensions will include the token and all PII attributescorrect

B. All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect to avoid disruptions

C. The standard email address field for contacts and leads needs to be populated with a tokencorrect

D. The token with all supporting attributes will need to be stored in Service Cloud

View answer

Correct Answer: AC

Question #4

A merchant has implemented a custom solution on B2C Commerce, exposing a configurable outdoor table composed of multiple, different SKUs representing the table top, legs, hardware, cover, and optional extended warranty. On the B2C Commerce storefront, customers can select from any in-stock options for each of the components to create their perfect table before check-out. Although the final product is presented to the customer as one table, inventory is tracked at the component level, and all of the componen

A. Create a custom Open Commerce API {OCAPI) endpoint on B2C Commerce to expose the custom product options and component availability in real time to support a custom experience in Service Cloud

B. Create a custom B2C Commerce job to export custom product component data on a nightly basis and import into Service Cloud to support a custom experience

C. Use hooks to extend the existing Open Commerce API (OCAPI) product endpoint with additional information about the custom product options and component availability in real time to support a custom experience in Service Cloud

D. Use Customer Service Representative (CSR) Order on Behalf Of to access the existing B2C Commerce storefront as a CSR acting on behalf of a customer when making purchases or reviewing custom products

View answer

Correct Answer: CD

Question #5

A beauty brand is planning to re-platform their existing website onto B2C Commerce. As part of the re-platform they will create a new social community where beauty insiders can view how-to videos, share tips, and favorite products. As part of the overall solution, the beauty brand is going to implement 82C Commerce, Experience Cloud, and Salesforce Identity. Each beauty insider can store and update important profile and commerce information like email, phone number, beauty preferences, and saved addresses.W

A. Salesforce Identity

B. Service Cloud

C. Experience Cloud

D. B2C Commerce

View answer

Correct Answer: D

Question #6

A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud. Which two tactics should a Solution Architect recommend to model a customer across all three systems? Choose 2 answers

A. Migrate the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account Icorrect

B. Use Customer 360 Data Manager to assign the Global Party ID and use it as a primary key across all systems including the new Subscriber ID in Marketing Cloud

C. Using Service Cloud as a central point hold unique identifiers from all systems including the Service Cloud Contact or Person Account ID and B2C Commerce CustomerNo and Customer ID

D. Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference

View answer

Correct Answer: AB

Question #7

A company is seeing an increased volume of customers browsing for higher-value items, as well as longer consideration times before customers place orders based on what is in their shopping carts. What are two tactics that a Solution Architect could recommend to increase checkouts and decrease the time from adding items to completing a checkout? Choose 2 answers

A. Enable customer service agents to enroll customers in an Abandoned Cart Journey in Marketing Cloud if an interaction does not result in the processing of an order

B. Enable customer service agents to update and complete a cart transaction on behalf of the customer

C. When the cart value reaches a certain value, push a chat request to assist the customer with the checkout process

D. Monitor the cart items and time since it has been active in B2C Commerce and send a reminder and checkout incentive 18 hours after the cart was last modified

View answer

Correct Answer: BC

Question #8

A customer service team raised a new business requirement that requires a multi-cloud solution design between B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect has been hired to lead the design of the multi-cloud solution. Which two actions should the Solution Architect take to accurately capture requirements and deliver the solution overview? Choose 2 answers

A. Include functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function to ensure all requirements are captured

B. Conduct discovery workshops and upon completion present the solution back to the design authority or executive stakeholders to validate the solution

C. Conduct discovery workshops to create a user acceptance testing document and invite business owners, each cloud technical architect, and implementation development team

D. Include the customer service team so that they can provide detailed user stories prior to the discovery workshops

View answer

Correct Answer: AB

Question #9

A company plans to build a new B2C Commerce storefront for a popular segment of products that generate high-volume sales. Their team is evaluating whether B2C Commerce is the right platform to build this storefront, and they are specifically concerned about how quotas and limits directly impact the efficiency and stability of solutions built on the platform. Which two considerations should a Solution Architect keep in mind when considering B2C Commerce Governance and Quotas? Choose 2 answers

A. Object quotas status is updated with an up to 20-minute delay

B. For sandbox instances, quotas can be softened by exporting them from a production instance and importing them onto a sandbox instance

C. Unless a site :s experiencing performance issues, the Solution Architect car assume that quota violations have not occurred

D. If an enforced quota is exceeded, an exception is thrown, which prevents the current operation from completing

View answer

Correct Answer: AD

Question #10

A salesperson needs to know which subscription a customer has subscribed to or unsubscribed from when reviewing their account in Sales Cloud. However, Marketing Cloud needs to honor the unsubscribe action when it sends out emails. Which two steps should a Solution Architect take to meet these requirements? Choose 2 answers

A. Create a Journey activity to update the records in Sales Cloud

B. Create a custom preference center that updates the records in Sales Cloud

C. Use the out-of-the-box preference center in Marketing Cloud

D. Implement the Marketing Cloud Connector to ensure the unsubscribe data is synced from Sales Cloud

View answer

Correct Answer: ABD

Question #11

A company wants to send a coupon code to VIP customers who have abandoned their cart. The company also wants to track email open and forward count, as well as disable the coupon code after a single use.Which set of platforms and native services should a Solution Architect recommend to satisfy these requirements?

A. Service Cloud for customer segmentation; third-party service for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Service Cloud to track email opens and forwards

B. Marketing Cloud for customer segmentation; B2C Commerce for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Marketing Cloud to track email opens and forwards

C. B2C Commerce for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce and Marketing Cloud functionalities to send abandoned cart emails; Service Cloud to track email opens and forwards

D. Marketing Cloud for customer segmentation; Service Cloud for creation of coupon codes; B2C Commerce to send abandoned cart emails; Tableau CRM to track email opens and forwards

View answer

Correct Answer: B

Question #12

During discovery conversations an organization notes that they want to create a custom survey around their customer's preferences to help improve product recommendations, marketing journeys, and customer service upsell opportunities. They want to house the survey responses in their Salesforce ecosystem so they can run reports. They plan on having two teams manage the survey and change questions twice a year. Which three questions should a Solution Architect ask to ensure they understand the requirements wel

A. Will the teams need the ability to change designs?correct

B. Does the team need front-end development capabilities?

C. How many survey responses would you anticipate in a peak 24-hour period?correct

D. Will you ever have more than nine possible answers for a survey question?

E. How often do you update surveys?correct

View answer

Correct Answer: ACE

Question #13

Northern Trail Outfitters (NTO) wants to integrate its product information management (PIM) system with B2C Commerce so shopping experiences can be relevant, personalized, and seamless across channels. They need the ability to search for product deltas in the PIM system and reflect those changes in B2C Commerce on a scheduled basis. The Solution Architect recommends using MuleSoft Accelerator for B2C Commerce for this integration. Which two benefits should the Solution Architect highlight about API-led conn

A. It enables self-service and an increase in productivity through reusable microservices and APIs

B. It lets the business quickly integrate different systems without involving Icorrect

C. It offers a template-driven approach for development

D. It enforces a distributed approach and allows for the creation of Experience APIs, Data APIs, and System APIs

View answer

Correct Answer: B

Question #14

Universal Containers (UC) is in the process of implementing a B2C Commerce site for their storefront, and Experience Cloud for their support and help desk. UC wants to ensure that there is a single login and data experience between the two sites while also being relatively seamless. Given the need for a single login experience, what should the primary system be for all authentication?

A. Salesforce Identitycorrect

B. B2C Commerce

C. Service Cloud

D. Experience Cloud

View answer

Correct Answer: A

Question #15

Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO? Choose 2 answers

A. Every REST call between B2C Commerce and Service Cloud counts towards API governor limits

B. The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session

C. Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud

D. The Service Agent cannot order on behalf of the customer if the customer is offline

View answer

Correct Answer: AB

Question #16

An organization wants to add Service Cloud to their existing Salesforce Org currently hosting Sales Cloud. They know that an integrated customer service experience is a key component of a successful long-term relationship with their customers. After doing some research they learned that the Service Cloud connector can help start their implementation and they are now ready to proceed. Which two functionality considerations should they be aware of when introducing the B2C Commerce to Service Cloud Connector i

A. In order to implement the Service Cloud Connector it is necessary to enable Person Accounts, a change which cannot be reverted once implemented

B. The Service Cloud Connector is distributed as a managed package that can be extended to meet client-specific needs but with core functionality that cannot be altered

C. The Service Cloud Connector natively supports accounts and contacts, households, andmulti-brand customer models

D. The Service Cloud Connector provides a collection of Lightning and Visualforce components that display customer and order information within Service Cloud, which needs to be customized and deployed by a developer

View answer

Correct Answer: B

Question #17

A holding company owns and operates a large number of brands internationally. They are interested in migrating to a Salesforce multi-cloud solution to optimize IT spending across the brands. The brands would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement. Given that the company has operations and customers in multiple countries around the world, which two recommendations should a Solution Architect make to ensure that cust

A. Use a Service Cloud instance in every market in which they operate to ensure that data residency requirements are fulfilled

B. When implementing an B2C Commerce storefront, consider providing shoppers a mechanism to download their data

C. Consider implementing Customer Data Platform (CDP) to ensure compliance with dataprotection laws

D. Consider implementing enhanced transaction security to apply appropriate actions to monitor and control Service Cloud user activity

View answer

Correct Answer: ABC

Question #18

A company has been using B2C Commerce for many years and recently decided to implement Service Cloud and Marketing Cloud. Currently, there are many issues with the integration between B2C Commerce and the legacy CRM, which means data is often out of Sav sync. Agencies currently manage the Marketing communication, and B2C Commerce is sending the messages. The main goal is to ensure Catksion that B2C Commerce can trigger multi-channel messaging via Marketing Cloud, leveraging the data the company has on custo

A. Customer data can be imported into Service Cloud from B2C Commerce and the legacy CRM without deduplication since Salesforce CDP can automatically merge duplicate records upon insert

B. Service Cloud should be implemented before Marketing Cloud to ensure that the Salesforce Contact IDs can be used in Marketing Cloud as unique identifiers

C. Customer data from B2C Commerce and the legacy CRM should be deduplicated before being imported into Service Cloud

D. Custom development work is required to connect B2C Commerce to Marketing Cloud and use the Salesforce Contact ID

E. Marketing Cloud Connect should be configured to use an alternate external ID from Salesforce as the Contact Key to avoid duplicate contacts in Marketing Cloud

B. Service Cloud should be implemented before Marketing Cloud to ensure that the Salesforce Contact IDs can be used in Marketing Cloud as unique identifiers

View answer

Correct Answer: BCD

Question #19

Universal Containers (UC) Is planning a campaign for its newly-launched product categories. They have already run similar campaigns in the past and want to cross-sell this new product to their existing customers. To achieve this, they are creating customer group segments using its e-commerce strategies while adhering to the current customer's compliance preferences for previous campaigns. Which two products should a Solution Architect include in the architecture to meet UC's needs?

A. Marketing Cloud and B2C Commercecorrect

B. Marketing Cloud and Service Cloud

C. Marketing Cloud and Sales Cloud

D. Service Cloud and B2C Commerce

View answer

Correct Answer: A

Question #20

A company wants to add Salesforce Order Management to their existing B2C Commerce, Service Cloud, and Sales Cloud integration. Their current sales process lets sales reps build quotes, create orders, and process reduction orders for refunds as part of their sales channel workflow. Their B2C Commerce order objects also include multiple custom attributes that the merchant's current Order Management System uses to allocate orders to the correct distribution center for fulfillment. When enabling Salesforce Orde

A. Salesforce Order Management does not allow for fulfillment rules across multiple distribution centers without the use of an AppExchange package or custom Apex triggers

B. Reduction Orders and Order Management change orders conflict if both are enabled in the same Org and require the use of Record Types and Apex Triggers or Validation Rules to avoid conflicts

C. Custom attributes on B2C Commerce Orders are not natively supported for Salesforce Order Management integrations and require custom Apex development to handle mapping

D. Salesforce Order Management integrates natively with B2B Commerce when both products reside within the same Org but requires the use of a customizable B2C Commerce cartridge to import data from a B2C Commerce instance

View answer

Correct Answer: A

Question #21

A global pharmaceutical company wants to roll-out online shopping for customers in multiple countries and needs a quick return on investment (ROI). The company is considering how to market products from prenatal vitamins to drug therapies that improve neonatal outcomes. Each country has its own regulations around marketing and online sales. Some countries may not allow marketing to Individuals, but will allow marketing to healthcare providers and have different regulations for various channels and touchpoin

A. B2C Commerce, Marketing Cloud, and Experience Builder with multi-Currency and translation workbench

B. Headless BZC Commerce

C. Multi-org approach with Partner and Customer Communities, B2C Commerce, Heroku, and Mulesoft for SFKA-style development

D. Multi-org approach with Service Cloud, LINK cartridges and translation workbench, and Partner and Customer Communities

View answer

Correct Answer: B

Question #22

An organization uses B2C Commerce to capture order details but needs to process the order in an ERP system. They want B2C Commerce to send a message to the ERP system with the order details after they have been entered, then wait for the order to be processed, and then receive a reply from the ERP system with the order number and status. Which integration pattern should a Solution Architect use to meet this requirement?

A. Asynchronous Call-Out

B. Request and Replycorrect

C. Batch Data Synchronization

D. Publish / Subscribe

View answer

Correct Answer: B

Question #23

A company has B2C Commerce and Marketing Cloud. The Marketing team wants to match up the purchasing data from B2C Commerce to the Marketing Cloud subscriber data. Which two objects from B2C Commerce should a Solution Architect map to Marketing Cloud in order to meet the company's needs? Choose 2 answers

A. Contact

B. Orderscorrect

C. Customer

D. Profile

View answer

Correct Answer: B

Question #24

A global pharmaceutical company wants to roll-out online shopping for customers in multiple countries and needs a quick return on investment (ROI). The company is considering how to market products from prenatal vitamins to drug therapies that improve neonatal outcomes. Each country has its own regulations around marketing and online sales. Some countries may not allow marketing to Individuals, but will allow marketing to healthcare providers and have different regulations for various channels and touchpoin

A. B2C Commerce, Marketing Cloud, and Experience Builder with multi-Currency and translation workbench

B. Headless BZC Commerce

C. Multi-org approach with Partner and Customer Communities, B2C Commerce, Heroku, and Mulesoft for SFKA-style development

D. Multi-org approach with Service Cloud, LINK cartridges and translation workbench, and Partner and Customer Communities

View answer

Correct Answer: B

Question #25

A company, currently using B2C Commerce and Service Cloud, has recently purchased and integrated Salesforce Order Management into its order flow. One of the first projects the company would like to complete is to allow its customers to purchase online and pick up their order in the store.What flow should a Solution Architect suggest to facilitate this request'

A. B2C Commerce exports the order to Salesforce Order Management

B. B2C Commerce exports the order to Service Cloud

C. B2C Commerce exports the order to Salesforce Order Management

D. B2C Commerce exports the order to Service Cloud and Salesforce Order Management at the same time

View answer

Correct Answer: A

Question #26

A company is implementing a multi-locale solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service Cloud and sent from Marketing Cloud. What are two possible reasons why the shipping method name and description can be missing when these emails are triggered for languages other than US English, while other translated content appears correctly? Choose 2 answers

A. The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale

B. The subscriber in Marketing Cloud does not have a preferred locale set

C. The locale is not set correctly in the body of the email template

D. The ShippingMethods data extension is missing the label and description field for the corresponding locale

View answer

Correct Answer: AD

Question #27

A beauty brand is planning to re-platform their existing website onto B2C Commerce. As part of the re-platform they will create a new social community where beauty insiders can view how-to videos, share tips, and favorite products. As part of the overall solution, the beauty brand is going to implement 82C Commerce, Experience Cloud, and Salesforce Identity.Each beauty insider can store and update important profile and commerce information like email, phone number, beauty preferences, and saved addresses.Wh

A. Salesforce Identity

B. Service Cloud

C. Experience Cloud

D. B2C Commerce

View answer

Correct Answer: D

Question #28

A company wants to use Marketing Cloud to send customer electronic receipts that originate from its point of sale (POS) system. The company has a need for the receipt to be sent no more than 10 minutes after purchase and would like to track all email sends that are being placed to that customer, The Marketing Cloud Contact Key should be the Service Cloud Contact ID.What solution should a Solution Architect recommend to achieve this need?

A. Make an API call from the POS to Marketing Cloud to send the electronic receipt and then call Service Cloud to add the customer if they do not exist

B. Make an API call from the POS to Service Cloud to retrieve the Service Cloud Contact ID

C. Make an API call from the POS to Service Cloud to add the customer if they do not exist; leverage a custom object to send details to Marketing Cloud via Marketing Cloud Connect and synchronized data sources to send the electronic receipt

D. Make an API call from the POS to Marketing Cloud te send the electronic receipt

View answer

Correct Answer: D

Question #29

Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO? Choose 2 answers

A. Every REST call between B2C Commerce and Service Cloud counts towards API governor limits

B. The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session

C. Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud

D. The Service Agent cannot order on behalf of the customer if the customer is offline

View answer

Correct Answer: AB

Question #30

A company wants to implement B2C Commerce and Service Cloud, and then connect the systems with its existing instance of Marketing Cloud. Which two tactics should a Solution Architect recommend to model a customer across all three systems? Choose 2 answers

A. Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference

B. Get in touch with the Marketing Cloud Professional Services to perform a subscriber key migration

C. Migrate the existing Marketing Cloud data into B2C Commerce and set the subscriber key as the Customer I

D. Use Service Cloud as system of record for customer data and consent preferences across all channels

View answer

Correct Answer: A

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