Salesforce ADX-271 Exam Sample Questions

Question #1

Universal Containers need to create a Support Community with the following requirements: - Customer and partner users will be members of this community and use the customer community and partner community license, respectively - A customer user should be able to see all cases opened for their account, including cases are opened by their colleagues - Customer users must be able to collaborate with all Community usersWhat two things should a Salesforce Admin do to accomplish this? Choose 2 answers

A. Set up delegated admin access for customer users

B. Enable super user access for customer users

C. Select the community user visibility checkbox

View answer

Correct Answer: BC

Question #2

A coffee company is launching a public brand worldwide. Consumers need to see all relevant information about the brand in one place. Brand advisors can also submit applications to become partners. How should the coffee companies administrator meet these requirements? Select one or more of the following:

A. Create a Private Community and let brand advisors and consumers register themselves

B. Create a Public Community for consumers and brand advisors

C. Create a Public Community and let brand advisors and consumers register themselves

D. Create a Public Community for consumers and a separate Private Community for brand advisors

View answer

Correct Answer: C

Question #3

The Universal Containers research lab is publishing its latest research into knowledge articles assigned to the data category "Container Best Practices." The community manager wants to make sure that all these articles show up for Community users in the topic area of "Tips and Techniques." How should the administrator ensure this happens? Select one or more of the following:

A. Create a "Tips and Techniques" knowledge category and ask the lab to reassign their articles

B. Create a workflow rule that assigns the "Tips and Techniques" topic to all knowledge of articles in that category

C. Ask the lab to assign this topic to all articles as part of their quality control process before publishing

D. Set up automatic topic assignment and map the "Container Best Practices" category to the "Tips and Techniques" topic

View answer

Correct Answer: D

Question #4

Universal Containers launches a Partner Community for their resellers who have access to Leads,Opportunities, and Dashboards.Universal Containers has the following requirements to support their partners during the sales cycle: - Universal Containers can engage with partners during the Sales cycle. Universal Containers can have internal discussion NOT visible to partners. - The Channel Manager can bring any Universal Containers Employee to the discussion - Universal Contianers employees may or may NOT have a

A. Leverage Opportunity feed and group record layout for access control

B. Leverage unlisted groups and record sharing for access control

C. Leverage Opportunity feed and manual shares for access control

D. Leverage private groups and record sharing for access control

View answer

Correct Answer: C

Question #5

Universal Containers (UC) has built a Community in a sandbox where it is in Active status. UC is getting ready to deploy the Community in production where it is currently Inactive. UC wants to ensure the welcome email is only sent to users after the Community is changed to Active status. Which three options should be validated to ensure the welcome email is not sent out ahead of schedule? Choose 3 answers Select one or more of the following:

A. Turn the sandbox Community to Inactive status before deploying the metadata to production

B. Add the Community user profile(s) as members of the Community before activating production

C. Uncheck "Send Welcome Email" in production Workspaces before deployment

D. Deploy the changes to production using change sets to disable the welcome email

E. Change the Community membership of sandbox Community users from Profiles to Permission Sets

View answer

Correct Answer: CD

Question #6

Universal Containers needs to use capabilities, using the Customer Service Template, in Salesforce Communities to enable Social Sign-on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign-on?

A. Setup the authentication provider for Social sites and add the Social Sign-on component to the login page

B. Configure Community Sign-on at the social web site to make sure the user is authenticated and provided access

C. Enable Social Sign-on in the Community management preferences menu

D. Create a custom login page with Social Sign-on capabilities, including authentication providers

View answer

Correct Answer: A

Question #7

A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updated on research and development initiatives and recommendations. Franchisees need to see MDF (marketing development funds) statistics when they first log in. The marketing department wants to show the latest trends and corresponding products to consumers. What should the Community Cloud consultant use to personalise content based on the Community member persona? Select one or more of the following:

A. Visualforce Pages

B. Content Management

C. Custom Lightning Components

D. Audience Targeting

View answer

Correct Answer: B

Question #8

A Salesforce Admin enables "Allow members to Flag" in Community Workspaces. Which two content types can members flag as inappropriate? (Choose two.)

A. Posts and Comments

B. Topics

C. Files

D. Articles

View answer

Correct Answer: AC

Question #9

Universal Containers wants the Community login page to display its company logo. How can the Salesforce Administrator accomplish this in the Community Workspace? Select one or more of the following:

A. Upload a logo image file in Login and Registration

B. Specify a new Community login page that uses the logo

C. Reference the logo design token in the CSS editor page

D. Use a login Flow component to display a logo splash screen

View answer

Correct Answer: A

Question #10

Universal Containers (UC) wants to collaborate with key members of their strategic Partners on deals and marketing initiatives. Sensitive information needs to be shared with confidence, and major opportunities must be tracked. No other Partners can have visibility to this collaboration. Different UC employees have access to different collaboration efforts. How should the Administrator meet these requirements? Select one or more of the following:

A. Set up Unlisted Chatter groups and make the UC account manager the owner

B. Set up Private Chatter groups and make the UC account manager the owner

C. Build a custom Lightning Component and enable the sharing attribute

D. Configure a Collaboration object with manual sharing

View answer

Correct Answer: A

Question #11

Universal containers has knowledge articles visible in their customer community for all users. The salesforce Admin creates and publishes a new article, but the article is NOT visible. What should the Salesforce Admin do to make this article visible in the Community?

A. Create the article in the Community Management console

B. Publish the Community so the changes take effect

C. Add a Featured Topic in the Community Management console

D. Select the Customer Channel in article setup

View answer

Correct Answer: B

Question #12

What is the most efficient way for the Salesforce Admin to fulfill these requirements? Universal Containers use Community to grant business customers secure access to accounts, orders, and invoices. All customers are on a Customer Community License. Universal Containers plans to launch a project management module with the following requirements:? Leverage Chatter for collaboration.? Private project collaboration between the customer and Universal Containers.? Leverage documents, tasks, and events in the pro

A. Create unlisted groups and add project records to the group

B. Add private groups and add project records to the group

C. Build a custom Visualforce project space and control access through sharing

D. Use custom objects, record feeds, and control access through sharing

View answer

Correct Answer: D

Question #13

Universal Containers is leveraging Salesforce Content and needs to rnake it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?

A. Users with the Customer Community Login license

B. Users with the High-Volume Customer Portal license

C. Users with the Customer Community license

D. Users with the Customer Community Plus license

View answer

Correct Answer: D

Question #14

What two things should the Salesforce Admin do to achieve this? Universal Containers builds a Community on the Napili template. They need to use a survey tool to collect feedback from members.

A. Find and install a Visualforce survey app from the AppExchange

B. Create a new page, add the standard survey components, and publish

C. Build custom Lightning survey components for the template

D. Find and install a Lightning survey app from the AppExchange

View answer

Correct Answer: CD

Question #15

Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce via a CMS Collection in its customer portal. Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?

A. Administrator in Workspaces

B. Content Management in Workspaces

C. Community Setting

D. Branding Sets

View answer

Correct Answer: B

Question #16

Universal Containers needs to allow customers to self-register for their Community for customers. Existing contacts must be given Community access without creating duplicate contacts.How should a Salesforce Admin perform this task?

A. Customise the CommunitiesSelfregcontroller Apex controller to identify duplicates and show an error message during registration

B. Uncheck the option Allow Duplicates in Salesforce in Community Management

C. Create a validation rule to prevent duplicates and show an error message

D. Develop a batch process that will delete duplicate contacts in the Community and reassign users

View answer

Correct Answer: A

Question #17

Universal Containers (UC) is building a Community to drive channel sales. UC has 2,000 partner accounts. The high-level capabilities for UC Partners are:-Partner users should only see Accounts and Cases that they have access to-A Partner user must be able to create Cases for all Accounts in their account hierarchy, regardless of whether they are a parent or child Account- Partner users myst be able to collaborate within the private Groups of which they are members What are two ways the Salesforce Admin shou

A. Use Apex managed sharing on the Account and Case Object

B. Set External User Organisation-wide Defaults to Private on the Account and Case Object

C. Configure an Owner-based Sharing Rule on the Account and Case Object

D. Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object

View answer

Correct Answer: AB

Question #18

Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign -on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign - on?

A. Create a custom login page with Social Sign -on capabilities, including authentication providers

B. Enable Social Sign -on in the Community management preferences menu

C. Set up the authentication provider for Social sites and add the Social Sign -on component to the login page

D. Configure Community Sign -on at the social web site to make sure the user is authenticated and provided access

View answer

Correct Answer: C

Question #19

A global non-profit organisation (NPO) needs to build a Community for managing disaster relief efforts.The NPO wants a basic Community with Home and Record detail pages. As requirements evolve for each region, the Community will be customised to have regional branding and theme with new pages and components.Which option should the Community Cloud Consultant consider first to meet these requirements? Select one or more of the following:

A. Salesforce Tabs + Visualforce template

B. Build Your Own template

C. Non-Profit Success Pack template

D. Help Center template

View answer

Correct Answer: B

Question #20

Universal Containers is leveraging Salesforce Files and needs to make it available to customer Community users.Which users will be able to edit and delete Salesforce Files based on their licence? Select one or more ofThe following:

A. Users with the Lightning External App licence

B. Users with the Customer Community Plus licence

C. Users with the High Volume Customer Portal Licence

D. Users with the Customer Community licence

View answer

Correct Answer: B

Question #21

-Encourage collaboration among architects and builders-Ensure that members have access to technical expertise about the structural capabilities and limitations of containers-Facilitate the exchange and discussion of design ideasWhich three actions should the Admin take prior to launch? Choose 3 answers Select one or more of the following:

A. Set up reputation levels that help users to identify people with greater expertise and incentivise participation

B. Establish moderation rules and processes for addressing flagged content

C. Make sure customers are members of only the Architect and Builder Community

D. Test the member profile permissions to make sure they are able too find and post relevant information

E. Load test Chatter groups to make sure file and member counts won't be exceeded

View answer

Correct Answer: BC

Question #22

Universal Containers is setting up their moderation settings on their community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?Select one or more of the following:

A. 3

B. 4

C. 2

D. 5

View answer

Correct Answer: B

Question #23

Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussionsWith other partners.How should the Salesforce Administrator meet this requirement? Select one or more of the following:

A. Turn off Portal User Visibility under Sharing Settings

B. Enable super user access for each partners community role

C. Update the internal user record to private under sharing settings

D. Uncheck community user visibility under sharing settings

View answer

Correct Answer: D

Question #24

What is the first step the Salesforce Admin must complete to set up the partner users? Universal Containers has a community for their partners. They would like to add a new partner company and grant their users access to the Community.

A. Create a partner profile for the company

B. Add partner contacts to the Community as members

C. Create the account and enable it as a partner account

D. Allow partner users to self -register and gain access

View answer

Correct Answer: A

Question #25

What is the benefit of doing this? You have just enabled Portal User Visibility in Setup > Sharing Settings.

A. All users with Write access to Cases on their profile are able to see all Cases owned by Community Members

B. Community users in the same community can see each other, regardless of the organization-wide defaults

C. Portal users in the same customer or partner portal account can see each other, regardless of the organization-wide defaults

D. Community Managers are able to view all Community Users regardless of the organization-wide defaults

E. Limited information on Community user profiles are publicly accessible e

View answer

Correct Answer: C

Question #26

The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to theTopics.How should the Salesforce Administrator accomplish this? Select one or more of the following:

A. Merge similar Topics in Content Management Workspace

B. Keep existing Topics and reassign Articles to newly created Topics

C. Delete existing Topics and assign Articles to newly created Topics

D. Mark old Topics as Inactive and assign Articles to the new Active Topics

View answer

Correct Answer: A

Question #27

Universal Containers needs to use their corporate portal to authenticate Community users, allowing users access to the Community after they have successfully logged into the Portal. What should the Salesforce Admin do in the Communities to support this login requirement?

A. Add Social-Sign-on to allow users to log in from the Portal without signing into the Community

B. Enable Guest User access in Communities to support seamless access to Communities from the Portal

C. Configure Single Sign-on in Salesforce and reuse the federated authentication providers in the Community

D. Enable Community login support for employees in the Portal configuration

View answer

Correct Answer: C

Question #28

Universal Containers uses Community to grant customers secure access to their accounts, orders, and invoices. All customers are on a Customer Community License. Universal Containers needs to grant a subset of their customers, known as affiliates, access to other customer Accounts. How should a Salesforce Admin fulfill these requirements?

A. Leverage the Account team to grant affiliates access to the Account

B. Use Apex without sharing to control affiliates' access to the Account

C. Create a public group for affiliates and grant Account access using sharing rules

D. Add a Sharing Set on the Account associated to the Affiliate profile

View answer

Correct Answer: C

Question #29

Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. How should the Salesforce Admin address this issue?

A. Create a new Case page in Community Builder and include required fields

B. Create a Global Action and update the layout to include required fields

C. Create a record type for Guest users and associate to the Case page layout

D. Create a custom case page for Guest users and add required fields

View answer

Correct Answer: C

Question #30

Universal Containers is planning to launch a Community that needs to be accessible from Internet Explorer 9 and the Salesforce Mobile app. Which three Salesforce additions and user license combinations could a Community Cloud consultant use to meet this requirement? Choose 3 answers Select one or more of the following:

A. Salesforce Essentials and Customer Community

B. Enterprise Edition and Customer Community Plus

C. Professional Edition and Customer Community Plus

D. Unlimited Edition and Customer Community

E. Enterprise Edition and Customer Community

View answer

Correct Answer: BDE

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