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Salesforce ADX-271 Exam Questions and Answers PDF | SPOTO

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Question #1
Universal Containers needs to create a Community that meets the following requirements:-Self-Service Support Community in which customer and partner users are community members.- Partner Users help Universal Containers by adding of resolving cases for their customers within the Community.- Partner Users do NOT need access to Leads, Campaigns, and Opportunity objects.-Partners use Case Comment and Case Feed to communicate with the Universal Containers team and customers.Which license type should a Salesforce
A. Employee Community License
B. Customer Community Plus License
C. Partner Community License
View answer
Correct Answer: C
Question #2
How can the Administrator meet this requirement?Select one or more of the following:
A. Enable Knowledge and Articles
B. Enable Entitlement and Milestone
C. Enable Case Escalation rules
D. Enable question-to-case functionality
View answer
Correct Answer: A
Question #3
The Community adminstrator at Universal Containers has received reports from users about mnot being able to see each other in the People tab. However, users are able to view other's conversations within groups of which they are a part. Why are users unable to see each other in the People tab? Select one or more of the following:
A. External users cannot view each other within Partner Communities
B. Users did not approve each others' Friend Requests within the Community
C. External users can only view each other if they are in the same Account
D. The Administrator has deselected Community User Visibility
View answer
Correct Answer: D
Question #4
The product marketing team is revising its product data sheets and FAQ documentation to msupport major upgrades across the product line. Preliminary analysis shows the new articles have fewer views in the Partner and Customer Communities than expected. What are three ways to increase the visibility of these Knowledge articles? Choose 3 answers Select one or more of the following:
A. Use the Recommendations component to promote specific articles to defined groups of users (Channels)
B. Place hotlink URLs to these topics in the header component
C. Create a new navigational topic for "New Products" and make sure the new articles are massigned to that user
D. Make sure that the right fields in the Knowledge object are indexed to improve results in the Universal Search component
E. Use the Featured Topics component to promote the topics related to these new articles
View answer
Correct Answer: ACE
Question #5
Universal Containers (UC) tracks customers in its Salesforce org as Contacts. UC plans to on-board a select set of existing customers to the UC community, without the need for users to self register. How should a Community Cloud consultant accomplish this task? Select one or more of the following:
A. Use data loader to export contacts and insert as Community users
B. Use the Data Import Wizard to create users from contacts
C. Enable Person Accounts and set the accounts as Community users
D. Use the Salesforce Community user API to create users from contacts
View answer
Correct Answer: C
Question #6
Which three topic types can be used in an Aura site? Choose 3 answers
A. Content Topic
B. Standard Topic
C. Featured Topic
D. Navigational Topic
E. Deleted Topic
View answer
Correct Answer: BCD
Question #7
Universal Containers want to drive engagement for its Community, and is encouraging users to watch videos and take training. Which three actions should a Community Cloud consultant take to create recommendations in the Community? Choose 3 answers Select one or more of the following:
A. Enter a description of the recommendation
B. Select a custom recommendation channel in the Marketing Cloud
C. Click "upload image" to include an image with your recommendation
D. Connect to the Einstein recommendation API
E. Enter a label for the button in the recommendation
View answer
Correct Answer: ACE
Question #8
Universal Containers uses Customer Community licences. One of its largest customers wants to run reports. What licence type will allow Universal Containers to meet this requirement? Select one or more of the following:
A. Customer Community Plus
B. Lightning External Apps
C. High Volume Customer Portal
D. Portal Manager
View answer
Correct Answer: A
Question #9
Universal containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community. - The existing Salesforce org (which hosts the community) has integration with the backend legacy system using Salesforce Connect Customer users only need to see their orders in the Community - Orders are currently public read-only Customer users need to access fields that are already part of the existing integrationWhat two things s
A. Leveraging existing integration with the legacy system
B. Set the external users' organisation wide defaults to private for external order objects
C. Creating a new integration with the legacy system for customer users
D. Update the customer user profile and given the "view all" permission on the integration object
View answer
Correct Answer: AD
Question #10
Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.What is the most efficient way for a Salesforce Admin to get this information from customers?
A. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article
B. Create a customer survey using custom Lightning components and add it to the homepage
C. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments
D. Enable the article voting property on the Article Content component in the article detail page in
View answer
Correct Answer: D
Question #11
Universal Containers Community Manager needs to set up Reputation. Which two tasks should the Community Manager perform to meet this requirement? Choose 2 answers
A. Create a custom Lightning component for Reputation and add it to the home page
B. Configure Reputation points and levels in the Community Management console
C. Add a Visualforce Reputation Leaderboard component
D. Add the Reputation Leaderboard component to a page in the Community
E. Enable Reputation in the Community
View answer
Correct Answer: BE
Question #12
What are the two ways to integrate Google Analytics with a template based Community?
A. Setup Menu >> Google Analytics >> Communities
B. Community Builder >> Settings > > Analytics Setup
C. Community Builder >> Settings >> Advanced >> Edit Head Markup
D. Community Builder >> Settings >> Advanced >> Google Analytics Tracking
E. Community Manager >> Settings >> Advanced >> Google Analytics Tracking
View answer
Correct Answer: CE
Question #13
Where do you go to do this? You wish to edit the Community Head Markup.
A. Developer Console
B. Community Builder >> Settings >> Advanced
C. Community Manager >> Administration >> Settings
D. Modify the hidden Community Lightning Component which is displayed when editing the community
E. Upload a HTML static resource named Head Markup
View answer
Correct Answer: B
Question #14
Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce Partner Community. What should a Community Cloud consultant suggest as a method of implementation?Select one or more of the following:
A. Configure Salesforce Connect and define the required external objects
B. Create a custom lightning component to display the information in an iframe
C. Configure Files Connect and include the external object in the global search
D. Used the standard files component and define the third-party billing system as a source
View answer
Correct Answer: C
Question #15
What two things should a Salesforce Admin do to accomplish this? Universal Containers needs to create a Support Community with the following requirements:? Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.? A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.? Customer users must be able to collaborate with all Community users.
A. Create a Sharing Set on the Case object
B. Enable Super User access for customer users
C. Select the Community User Visibility checkbox
D. Set up Delegated Admin access for customer users
View answer
Correct Answer: BC
Question #16
A healthcare company wants to create a Community for its patients and providers. The Community needs to be optimised for healthcare use cases and follow industry best practices. What should the Community Cloud consultant consider first to meet the requirements? Select one or more of the following:
A. Lightning community templates
B. Business value map and ROI
C. Custom solutions
D. Lightning bolt solutions
View answer
Correct Answer: A
Question #17
orthern Trail Outfitters (NTO) is planning to acquire one of its competitors. NTO has identifies a group of Partners to collaborate with during the entire acquisition process. Which option should NTO use to ensure that only the selected group of partners have visibility to the acquisition? Select one or more of the following:
A. Set Chatter group email setting for selected collaboration Partners to Limited
B. ention only selected collaboration Partners
C. Manually share records with selected collaboration Partners
D. Create an Unlisted Chatter Group for selected collaboration Partners
View answer
Correct Answer: D
Question #18
Unauthenticated users are unable to some articles on a Universal Containers Community. Universal Containers have articles associated to the public knowledge base channel and topics associated to the correct data categories. How should the Salesforce admin troubleshoot this issue? Select one or more of the following:
A. Check the article type permissions on the guest user profile
B. Enable public access for the Community in setup and the Guest user profile
C. Create a new data category specifically for guest users to display articles
D. Create a featured topic in the Community builder to display articles
View answer
Correct Answer: A
Question #19
What do you recommend? Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager and Community Builder) from a Mobile Device.
A. Navigate to the community URL and append /manage/one
B. Wendy should access Community Manager and Community Builder via a Desktop browser only
C. Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher
D. Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community
View answer
Correct Answer: B
Question #20
Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases. They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?
A. Use the Case object with compact layout, return five records, and use the 'My Cases' list view
B. Use the Case object with full layout, return five records, and use the 'My Cases' list view
C. Use the 'My Cases' list view with compact layout, return five records, and disable public access
D. Use the Case object, return five records, use the 'My Cases' list view, and disable public access
View answer
Correct Answer: D
Question #21
Universal Containers (UC) is launching a Partner Community. Users will receive a welcome email with a link to login to the new Community. UC wants the link to last longer than seven days. How can a Community Cloud consultant change the validity period of the link to meet this requirement? Select one or more of the following:
A. Create a custom login flow that modifies the setting
B. Edit the setting in the welcome email template
C. Configure Outlook Exchange server settings
D. Change the link validity period setting on the Community settings page
View answer
Correct Answer: D
Question #22
Universal Containers is building a Lightning Community. A few Community pages have numerous Lightning Components which are taking longer to display. Which step should be taken to improve display time performance of the pages?Select one or more of the following:
A. Enable Progressive Rendering
B. Turn on server-side Caching
C. Enable On-Demand Rendering
D. Turn on client-side Caching
View answer
Correct Answer: A
Question #23
Universal Containers needs to build a Community for their customers. The following security requirements must be met: ? Customers can access their accounts. invoices. and orders. ? An account is associated to only one individual. ? A few customers who act as partners need access to individual accounts. ? Customers can NOT see each Other's data unless is explicitly granted. Which option fulfills the requirements?
A. User Customers Account
B. Customers Account
C. User Person Account, Customers Community License
D. User Person Account
View answer
Correct Answer: C
Question #24
A company recently launched its first Lightning Community using the Partner Central Template. Due to thesuccess of the Community, other business units are now interested in replicating the Community and making a few changes. How can the Community Cloud consultant meet these requirements?Select one or more of the following:
A. Create a change set to include the changes from the first Lightning Community and create new Communities using that change set
B. Use the Partner Central Template and repeat all of the setup steps for each cloned Community
C. Export the new Lightning Community as a template and create new Communities using the exported template
D. Create new Communities using the Build Your Own template and repeat all set up steps that each cloned Community
View answer
Correct Answer: C
Question #25
Universal Containers (UC) is migrating from a legacy portal to a new Community. UC needs to stand up the new Community immediately where users can ask questions and provide answers. Which Community template should the Community Cloud consultant recommend? Select one or more of the following:
A. Partner Central
B. Salesforce Tabs + Visualforce
C. Customer Service
D. Customer Account Portal
View answer
Correct Answer: C
Question #26
niversal Containers (UC) is implementing a Customer Community which will have thousands of Accounts with tens of thousands of Community users (Contacts). UC wants to ensure that all Customer Community licensed users are able to access the assets tied to their Accounts. Which action should the Salesforce administrator take when setting up asset sharing to ensure that Community users can see their account assets? Select one or more of the following:
A. Create a sharing rule for each accounts
B. Use Apex managed sharing to grant access to the Community users
C. Implement the role hierarchy on the Customer Community
D. Set up a sharing set that references the Account ID on the asset
View answer
Correct Answer: D
Question #27
Universal Containers plans to build a large - scale Community and expose Leads and Opportunities to their resellers. Universal Containers has the following requirements for their partner account: ? 120,000 partner accounts? Minimize the number of partner account roles? Partner account is made up of sales employees and sales managers? Sales employees only have access to their data? Sales managers have access to all sales employees dat a. What are the two most efficient ways for the Salesforce Admin to fulfil
A. Set up partner accounts with two roles
B. Set up partner accounts with one role
C. Use sharing rules to grant sales managers access to sales employees' data
D. Make the sales manager the Super User on the partner account
View answer
Correct Answer: AB
Question #28
Universal containers has the following requirements for its partner Community-Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep-The partner account executive is able to see all of the lead records visible to their team-The partner account sales rep is unable to see the lead records by other account sales reps, account managers, or account executives- Partners want to give some Account sales reps access to Lead records owned by other Account sales
Universal containers has the following requirements for its partner Community-Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep-The partner account executive is able to see all of the lead records visible to their team-The partner account sales rep is unable to see the lead records by other account sales reps, account managers, or account executives- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account. hich two steps should the Salesforce administrator text to fulfil these requirements? Choose 2 answersSelect one or more of the following:A
View answer
Correct Answer: AC
Question #29
A coffee Company has created a Knowledge Base around its products and their usage. Prospective customers need to search for products and view community discussions. Current customers should be able to register and discuss the products they purchased. The coffee company will use the Asset object to track registered products. How should the coffee company's administrator meet these requirements?
A. Create a public community for the Knowledge Base, and let current customers sign in to register products
B. Create a private community for the Knowledge Base, and let all customers register themselves
C. Create a public community for the Knowledge Base, and let current customers register products
D. Create a public community for the Knowledge Base, and let current customers register products in private community
View answer
Correct Answer: C
Question #30
What are the two most efficient ways for a Salesforce Admin to accomplish this task? Universal Containers is launching a Community to drive their channel sales. The requirements are as follows:? Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does not exist today.? Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org.? External partner users must be able to configure the q
A. Integrate the Back-Office Legacy System using custom code development
B. Integrate the Back-Office Legacy System using Salesforce Connect
C. Integrate the pricing and quoting tool by configuring external users to make it available in the Community
D. Integrate the pricing and quoting tool by creating custom code to make it available in the Community
View answer
Correct Answer: BC

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