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Salesforce ADM-201 Exam Sample Questions | SPOTO

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Question #1
A previous administrator is no longer at Universal Containers, but still owns many records and is the default workflow user. Which security measure should the new administrator take?
A. Freeze the previous administrator user
B. Reset the password for the previous administrator user
C. Deactivate the previous administrator user
D. Delete the previous administrator user
View answer
Correct Answer: C
Question #2
A time -dependent action Is placed In the workflow queue when the record Is created. Which two scenarios will cause the action to be removed from the queue? Choose 2 answers
A. When the record no longer matches the rule criteria
B. When the action is deleted from the workflow queue
C. When a validation rule is triggered for the record
D. When another record triggers the same workflow rule
View answer
Correct Answer: AB
Question #3
What are two considerations for sharing email template folders? (Choose two.)
A. Sharing on Lightning email templates in inherited from the folder it is in
B. Sharing a folder shares all subfolders in that folder
C. Subfolders are shared separately from the parent folder
D. Lightning email templates support packaging
View answer
Correct Answer: AB
Question #4
The administrator at Northern Trail Outfitters has been using a spreadsheet to track assigned licenses and permission sets. What feature can be used to track this in Salesforce?
A. Login History
B. Lightning Usage App
C. User Report
D. Permission Set Groups
View answer
Correct Answer: B
Question #5
Universal Containers has purchased 25 new Salesforce licenses. How many users can a System Administrator create at the same time on the Add Multiple Users page?
A. A maximum of 1 0 users
B. An unlimited number of users
C. A maximum of 5 users
D. A maximum of 25 users
View answer
Correct Answer: B
Question #6
Anytime an Opportunity is moved to Closed Won, Sales reps at Universal Containers (UC) are supposed to create a record on a child object of Opportunities called Survey Request.This action, however, does not always occur. Sales reps do not always populate all fields correctly.Which tool should be used to remove permissions from Sales to create these records and automate record creation?
A. Workflow
B. Flow
C. Process Builder
D. Approvals
View answer
Correct Answer: C
Question #7
A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. What should an administrator do to meet this requirement?
A. Create a workflow rule on the opportunity object
B. Create a validation rule that evaluates the account rating
C. Create an escalation rule based on the opportunity amount
D. Create an auto-response rule on the opportunity object
View answer
Correct Answer: A
Question #8
Which setting on a profile makes a tab not accessible on the All Tabs page or visible in any app, but still allows a user Multiple Books to view records that would normally be found under this tab?
A. App Permissions
B. Object Permissions
C. Tab Settings
D. Org-wide Defaults
View answer
Correct Answer: C
Question #9
Ursa Major Solar users want to utilize Salesforce Knowledge.Which statement accurately describes Knowledge?
A. An automated tool that closes Cases based on historical information
B. A knowledge base comprised of articles that can be written and utilized by support agents
C. An automated Machine Learning tool that converts Leads to Opportunities given a predefined set of conditions
D. A knowledge base that uses Machine Learning to generate an article to solve customer support issues
View answer
Correct Answer: B
Question #10
A user at Ursa Major Solar attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range. What occurs as a result of this scenario?
A. The user will be able to log in after the computer is activated
B. The user will be unable to log in at all
C. The user will be able to log in without activating the computer
D. The user will be able to log in after answering one security question
View answer
Correct Answer: B
Question #11
Which three settings are controlled by a users profile? Choose 3 answers
A. Locale settings
B. Field -level security
C. a Record type assignment
D. Feature license assignment
E. Assigned apps
View answer
Correct Answer: BCE
Question #12
The managers at Ursa Major Solar asked the Administrator to quickly provide access to sales reports and dashboards. How can this be done?
A. Use the Salesforce Auto-Report Builder
B. Log a case to Salesforce Support
C. Build reports and dashboards
D. Search the AppExchange for free adoption report apps
View answer
Correct Answer: D
Question #13
Which two methods can be used to share records using sharing rules? Choose 2 answers
A. Public groups
B. Roles and subordinates
C. Profiles
D. Queues
View answer
Correct Answer: AB
Question #14
Support agents at Universal Containers research solutions to customer issues by asking various subject matter experts (SMEs) at the company. Which three features will allow Support Agents to quickly document the details of these meetings? Choose 3 answers
A. Events
B. Case Feed
C. Case Comments
D. Case Groups
E. Workflow Email Alerts
View answer
Correct Answer: BCD
Question #15
User interface settings are global settings and apply to all users of an org.
A. True
B. False
View answer
Correct Answer: A
Question #16
Universal Containers has just acquired a new company whose Sales team has a unique sales process with stages that are different than currently set up in Salesforce. To make sure the acquisition runs smoothly, the Executive team does not want the new Sales team to have to change their process at all. What should the Administrator do to incorporate the new Sales team's process?
A. Create new values for the Opportunity Stage field and create a new Sales Process assigned to a custom Record Type for the new Sales team
B. Create a Record Type and page layout for the new Sales team and a custom field for the new Stages
C. Create new values for the Opportunity Stage field and use field -level security to control which teams see which fields
D. Create new values for the Opportunity Stage field and order them so that the new Sales team's values are at the Pencil and Paper bottom of the picklist
View answer
Correct Answer: A
Question #17
What are two considerations for the Org Recycle Bin? (Choose two.)
A. You can restore reports and dashboards
B. Deleted records remain in the recycle bin for 15 days
C. Records are permanently deleted when using the "Delete" button
D. Records in the Recycle Bin count against your org's storage usage
View answer
Correct Answer: AB
Question #18
A System Administrator has set up a new user. How long does the user have to activate the account before the email link expires by default?
A. 7 days
B. 5 days
C. 30 days
D. 1 0 days
View answer
Correct Answer: C
Question #19
The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers. Which two actions should an administrator take to help the sales team achieve this goal? Choose 2 answers
A. Create opportunity teams for customers
B. Add customers to libraries
C. Use Chatter files to share presentations
D. Add customers to private Chatter groups
View answer
Correct Answer: CD
Question #20
Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular product line to own cases directly after customers log them from an automated channel?
A. Assignment Rules
B. Workflow Field Update
C. Case Escalation Rules
D. Case Team Routing
View answer
Correct Answer: A
Question #21
How can an administrator capture custom lead data on the converted contact when converting a lead?
A. Map custom lead fields to standard contact fields
B. Use the data loader to move the custom lead data
C. Use the lead conversion wizard to select the fields
D. Map custom lead fields to custom contact fields
View answer
Correct Answer: D
Question #22
Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals. What should the administrator and close more deals.
A. Einstein Lead Scoring
B. Einstein Search Personalization
C. Einstein Activity Capture
D. Einstein Opportunity Scoring
View answer
Correct Answer: D
Question #23
Ursa Major Solar is bringing a new type of solar panel to market. An Administrator needs to create a Sales Process for this new product.What are three considerations for the Administrator in this scenario? (Choose three.)
A. The Record Type's Page Layout is assigned to Users through their Profile assignments
B. All Picklist values on the Page Layout must be added to the Master Picklist Value List or be active values
C. An Opportunity Record Type will need to be created and assigned to the Sales Process
D. The Record Type Name assignment becomes permanent upon Save of a new Record Type
E. Adding a new value to the Record Type Master Picklist Value List adds the value to all existing Record Type picklists
View answer
Correct Answer: ABE
Question #24
When a Salesforce user is deactivated, what happens to all of the records the user owns in Salesforce?
A. They are automatically assigned to another user
B. They are assigned to the deactivated user until reassigned
C. They are automatically deleted
D. They are automatically assigned to the administrator
View answer
Correct Answer: D
Question #25
Under which three conditions should a validation rule be used to prevent invalid data? Choose 3 answers
A. When records are submitted using web -to -lead
B. When records are deleted by a user
C. When records are edited and saved by a user
D. When records are imported
E. When records are updated by a workflow rule
View answer
Correct Answer: ACD
Question #26
The head of marketing at Ursa Major Solar uses a spreadsheet of email addresses obtained from thecompany website. The Administrator needs to ensure that this spreadsheet stays updated by using theData Import Wizard.Which set of fields are required to update the contact with the new email address?
A. Contact ID and Account ID
B. Contact Name and Account ID
C. User ID and Account ID
D. Contact Email Address and Account ID
View answer
Correct Answer: D
Question #27
Ursa Major Solar placed a time-dependent action in the workflow queue when the record was created.What are two situations that will cause this action to be removed from the queue? (Choose two.)
A. If the action is deleted from the workflow queue
B. If another record triggers the same workflow rule
C. If the record no longer matches the rule criteria
D. If a validation rule is triggered for the record
View answer
Correct Answer: AC
Question #28
What are two good use cases for a Salesforce approval process? Choose 2 answers
A. A sales process where the approval manager is randomly assigned from a public group of managers and a second approval by the Sales VP
B. A sales process where the first level approval can be denied and automatically routed to the Sales VP for final approval
C. sales process that involves approvals for all Opportunities by a Sales VP where a Sales VP is allowed to delegate their approval to someone else
D. A sales process that involves approval to a queue member for all Opportunities and an additional approval by a Sales VP for Opportunities over a certain amount
View answer
Correct Answer: CD
Question #29
The service department at Universal Containers wants its agents to capture and display different Information on Case records based on whether customers are calling In with a complaint, question, or product suggestion. Which three features should the System Administrator use to fulfill this requirement? Choose 3 answers
A. Page layouts
B. Field level security
C. Record types
D. Support processes
E. Permission sets
View answer
Correct Answer: ACD
Question #30
A marketing user has received a file of leads to import into Salesforce. Which tool can be used to avoid duplicate lead records?
A. Data loader
B. Data Import Wizard
C. Merge leads function
D. Validation rules
View answer
Correct Answer: A

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