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Latest Salesforce CRT-271 Exam Questions and Answers, 2025 Update | SPOTO

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Question #1
Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community. They need to know if these Articles are helpful to customers when they search for help in the Community. What is the most efficient way for a Salesforce Admin to get this information from customers?
A. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments
B. Create a customer survey using custom Lightning components and add it to the home page
C. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article
D. Enable the article voting property on the Article Content component in the article detail page in the Community Builder
View answer
Correct Answer: B
Question #2
Universal Containers needs to provide Super User Access to a few end users. Their end users are assigned several license types for these Communities: Customer Community Customer Community Plus Employee Community Partner CommunityWhich two license types allow a Salesforce Admin to provide Super User Access to the end users in this Community? (Choose 2)
A. Customer Community Plus License
B. Employee Community License
C. Partner Community License
D. LI Customer Community License
View answer
Correct Answer: AC
Question #3
What must your enable at the User level to ensure External Users are able to view Knowledge?
A. Check Knowledge Use
B. Check the Data Categories you want to be Visible
C. Assign the Knowledge User Permission Set
D. Assign the Knowledge One Permission Set
E. Check KnowledgeOne User
View answer
Correct Answer: D
Question #4
A Salesforce Admin is launching a newCommunity in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits. Which three actions should the Salesforce Admin take before the Community launches? Choose 3 answers
A. Formalize the member registration process, including automating the account assignment or person account creation
B. Make sure customers are NOT members of other Salesforce Communities
C. Test the Community for member activity, including cases and articles
D. Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules
E. Performance test the Community with a large number of members with increased activity
View answer
Correct Answer: ACD
Question #5
What are three ways you can maximize engagement within your Salesforce Community? (Choose 3)
A. Ompany Branding and a Custom Domain
B. Reputation Points and Levels
C. Frequent Promotions
D. Establish Etiquette Rules
E. Measure Community Success
View answer
Correct Answer: BDE
Question #6
What moderation capabilities does Salesforce communities provide to automate the process of identifying and replacing words that are offensive or inappropriate for the Community?
A. Create Process flows to identify posts with the offensive or inappropriate words and replace with other content
B. Enable Moderation for the Community to block offensive or inappropriate content
C. Write a trigger to identify posts with the offensive or inappropriate words and replace with other content
D. Use moderation rules in the Community to block offensive or inappropriate content
View answer
Correct Answer: D
Question #7
Universal Containers is launching a support Community with the following requirements:The Community will be launched on the existing Salesforce org leveraged by the internal support team.The Napili template must be used.The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form. They have 50 Salesforce Live Agent Licenses provisioned in their org.Which two actions should the Salesforce Admin take to meet these requirements? (Choose 2)
A. Enable Live Agent in Community Settings
B. Add a custom Live Agent Lightning component
C. Set up Live Agent in Community Management
D. Configure Live Agent in the Salesforce org
View answer
Correct Answer: AD
Question #8
Dartboard Manufacturing International are ready to add their distribution partners to their existing Community. What steps would an Administration take to do this?
A. Navigate to the Contact Record and Enable the Contact as a Community User
B. Add the Member Profile to the Community then Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users
C. Add the Member Profile to the Community
D. Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users
View answer
Correct Answer: D
Question #9
Universal Rideshares uses a Custom Object to capture vanpool driver information. The VP of Support wants to give members of the Napili template based Community access to this information for their vanpools. What is the most efficient way to accomplish this task?
A. Create a Visualforce page for the Custom Object and add it as a tab in Community Management
B. Create a Visualforce page for the Custom Object and add the Custom Object as a Navigation Menu item
C. Create a Detail page for the Custom Object and add it as a tab in Community Management
D. Create a Detail page for the Custom Object and add the Custom Object as a Navigation Menu item
View answer
Correct Answer: D
Question #10
Northern Trail Outfitters launches a Community using the Napili template. Community members report that they do NOT have a menu option to navigate to see their invoices. The Salesforce Admin has validated thefollowing on the Community user profile:Users Profile has Read Access on the Invoice Object . Users Profile has a tab visible for Invoice Object.What should the Salesforce Admin do to troubleshoot this issue?
A. Verify that the Navigation Menu in Community Builder has 'Type: Salesforce Object' and 'Object Type: Invoices
B. Verify that the Navigation Menu in Community Management has 'Type: Salesforce Object' and 'Object Type: Invoices
C. Verify that the Invoices tab is under the Selected tab in Community Management
D. Verify that the Invoices tab is under the Selected tab in Community Settings Setup
View answer
Correct Answer: B
Question #11
Your company requires to set up community access for both customers and partners but wish to tailor the content that is shown for each member type and region, how do you architect this solution?
A. Create two Communities, one Customer Community and one Partner Community
B. Create one Community and use page variations to control what members see
C. Create one Community and build a lightning component that displays different content based on the users profile logging in
D. Create one Community using Sharing Sets to control what members see
E. Create a Community tailored to each region
View answer
Correct Answer: B
Question #12
Northern Trail Outfitters has recentlylaunched a partner program to increase sales. The VP of Sales has the following goals: - Drive more revenue from sales channels - Allow channel partners to provide service to buyers - Get deal visibility in real time Which option should Northern Trail Outfitters consider to meet these requirements? Select one or more of the following:
A. Guided selling for Community Cloud
B. CPQ for Community Cloud
C. Direct pricing for Community Cloud
D. Sales channels the Community Cloud
View answer
Correct Answer: B
Question #13
Universal Containers needs to add their own logo to the Community login page. What is the most efficient way for the Salesforce Admin to accomplish this?
A. Upload the logo as an externally available Document and include it in the login page
B. Add the logo to the Login and Registration setup page in Community Management
C. Override the default Community login page to a custom login page with the logo
D. Use URL redirect to redirect users to a custom login page with the logo
View answer
Correct Answer: B
Question #14
Universal containers want to make sure their customers can get access to their (authenticated) customer community on demand. What are the steps required to set up Community Self Registration?
A. Enable Self Registration in the Community Builder and modify the Communities Self Registration APEX controller with the Community ID
B. Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Account ID
C. Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Community ID
D. Enable Self Registration in Settings and modify the profile lookup to associate the profile to the new user on creation
E. Enable Self Registration in the Community Manager and modify the Communities Self Registration APEX controller with the Account ID
View answer
Correct Answer: E
Question #15
It's been a long and exciting week of developing your new Customer Community, so exciting in fact you just removed the Administrator profile from the Selected Community Profiles and can no longer access the Community. What should you do next?
A. Create a case with Salesforce support
B. Disable the community and reactivate it as this automatically adds the Administrator Profile
C. Perform Community Membership updates using the API
D. Go into Setup >> Community Settings and Select >> Apply default access settings
View answer
Correct Answer: C
Question #16
Universal Containers has a multi layered distribution structure. The Main Distributors in each geography work with Regional Distributors to sell and service customers in the region. Universal Containers plans to roll out a Community with the following capabilities:Main Distributors and Regional Distributors are considered Partner accounts in Salesforce. Main Distributors can communicate with other Main Distributors. Regional Distributors can communicate with other Regional Distributors who are managed by th
A. Allow Main Distributors to be members of two Communities: one for Main Distributors and one for the Regional Distributors that they manage
B. Build one Community using the Napili template for Main Distributors and Regional Distributors
C. Create a Community for each Main Distributor
D. Build one Community for each Regional Distributor and one for Main Distributors
View answer
Correct Answer: C
Question #17
Which three Lightning Components are available in Builder when customizing a home page? (Choose 3)
A. Related Topics List
B. Feed Publisher
C. Headline
D. Search Results
E. Home Page Tabs
View answer
Correct Answer: ABD
Question #18
Regional Containers have been developing their Partner Community, they have created all therequired pages, content and have created all the Community users and relevant profiles they activated the Community 10 minutes ago, when were the Partner Users notified of their community login credentials?
A. During Development when the contacts were created as Community Users
B. After development when the community was activated
C. During development when the profile was added to the Community Configuration
D. Users are not notified until the Invite Members checkbox is selected within the Community Manager
View answer
Correct Answer: B
Question #19
Your company has provided you with a list of 'Bad Words' that they would like community users prevented from posting in the community. What do you use to achieve this?
A. Enable Automatic Sensitive Word Filtering
B. Content Criteria and Rate Rules
C. Member Criteria and Rules
D. Moderation Rules
E. Content Criteria and Content Rules
F. Member Rules
View answer
Correct Answer: E
Question #20
A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community. Reputation points and levels have been created. What should the Salesforce Admin do in Community Builder to accomplish this task? Choose one answer
A. Add a generic component and name it Leaderboard
B. Enable Chatter for the Customer Service Napili Community
C. Drag and drop the Reputation Leaderboard component onto the home page
D. Create a custom Lightning component and add it to the home page
View answer
Correct Answer: C
Question #21
Universal Containers needs to announce their upcoming Annual Conference to all members of their Customer Community.In which two ways should this be set up? (Choose 2)
A. In the Community Workspaces, target all Recommendations to a new Audience Type
B. In Community Builder, add the Featured Recommendations Component to the page
C. In the Community Workspaces, create the Recommendation
D. In the Community Workspaces, add a new Custom Recommendations Channel
E. In Community Builder, add the Recommendations Component to the page
View answer
Correct Answer: CE
Question #22
What is the maximum number of keyword list criteria in Moderation Settings your Salesforce Org (not Community) can have?
A. 10
B. 20
C. 30
D. 50
E. 40
View answer
Correct Answer: C
Question #23
You are setting up an Authenticated Community for your Customers many of them speak both English and French how will you ensure the most appropriate language(s) are available to them in your Napili Template Community?
A. Develop a custom lightning component which will allow seamless transition between languages
B. Install the Google Translation component which allows Authenticated users to swap between languages
C. Language will be determined by the language set on their User Profile
D. Place the Language Picker Component on the Community home page
E. MultiLanguage support is not available for Napili Template communities
View answer
Correct Answer: C
Question #24
You have been asked to create a Community leveraging Outofthebox login, logout, self registration, and error pages. Would you recommend the use of Community Builder or Force.com site?
A. Community Builder but only with the Napili or Koa template
B. Force
C. It doesn't matter, both will work
D. Community Builder
E. Neither, only Customer and Partner Portals currently support error pages
View answer
Correct Answer: C
Question #25
What features are you able to take advantage of in the Topic Management section of the Community Manager?
A. Create, Merge, Rename and Delete Topics
B. Define Knowledge Articles that will be displayed against each topic
C. Assign Featured and Navigational Topics
D. Assign Featured Topics Only
E. Assign Navigational Topics Only
View answer
Correct Answer: A
Question #26
Universal containers has knowledge articles visible in their customer community for all users. The salesforce Admin creates and publishes a new article, but the article is NOT visible. What should the Salesforce Admin do to make this article visible in the Community?
A. Create the article in the Community Management console
B. Publish the Community so the changes take effect
C. Add a Featured Topic in the Community Management console
D. Select the Customer Channel in article setup
View answer
Correct Answer: B
Question #27
You have recently deployed a Partner Community leveraging the Napili Template however you are getting requests to share all cases within an Account with the CEO of each organization. You are aware of the limitations of the number of roles you can have within a Salesforce Org and want to avoid adding new community roles. What steps would you take to achieve this requirement?
A. Create a Custom Sharing Rule
B. Enable Super User Access
C. Increase the number of roles within the Community Settings
D. Create an APEX Custom Permission
E. Create a Custom Sharing Set
View answer
Correct Answer: B
Question #28
A salesforce admin at Universal Containers notices that a large number of unauthenticated users are accessing Community pages built using Force.com sites. Their org is on the Salesforce Enterprise Edition. What is the maximum number of monthly page views allowed?
A. 500,000
B. 300,000
C. 1,000,000
D. 100,000
View answer
Correct Answer: A
Question #29
Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members. However, users from the same partner should be able to hold discussions amongst themselves. How should the Salesforce Admin meet this requirement?
A. Deselect Community User Visibility under Sharing Settings
B. Update the Internal User record to Private under Sharing Settings
C. Create a sharing group for partner accounts under Sharing Settings
D. Turn off Portal User Visibility under Sharing Settings
View answer
Correct Answer: A
Question #30
Your company has asked you to leverage Salesforce for their new customer community and wish to ensure that it is mobile ready which template(s) can you leverage to support this requirement? (Choose 4)
A. Kokua
B. Napili
C. Aloha
D. Visualforce + Tabs
E. Koa
View answer
Correct Answer: ABCE

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