Latest Salesforce ADX-271 Free Exam Questions

Question #1

Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g. removing flags) as well as editing and deleting content to certain members. Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.

A. Assign the "Moderate Communities Feeds" permission to these members

B. Activate a moderation rule for certain members

C. Assign the "Moderate Communities Files" permission to these members

View answer

Correct Answer: AC

Question #2

What moderation capabilities does Salesforce communities provide to automate the process of identifying and replacing words that are offensive or inappropriate for the Community?

A. Enable Moderation for the Community to block offensive or inappropriate content

B. Use moderation rules in the Community to block offensive or inappropriate content

C. Create Process flows to identify posts with the offensive or inappropriate words and replace with other content

D. Write a trigger to identify posts with the offensive or inappropriate words and replace with other content

View answer

Correct Answer: B

Question #3

Universal Containers plans to use person accounts for the external consultants. They need to allow their consultants to register using the Community. How can a Salesforce admin enable this capability in theCommunity using configuration?Select one or more of the following:

A. Allowing users to self register and create a workflow to update contacts to Person Account

B. Add a Person Account option to the user registration page and have the option selected by default

C. Provide a link to a custom web page that allows external consultants to register and use Salesforce API to create Person Accounts

D. Enable Allow External Users to self-register in a Community Management and leave the account field blank

View answer

Correct Answer: D

Question #4

Universal Containers will be implementing several Communities, and wants to ensure login uniqueness.Which set of licence types will enforce username uniqueness across all Salesforce organisations and Communities?Select one or more of the following:

A. Lightning External Apps Plus and Lightning External Apps

B. Customer Community, CustoraCustomer Community Plus, and Lightning External Apps

C. Customer Community and Partner Community

D. Partner Community and Lighting External Adds Plus

View answer

Correct Answer: B

Question #5

A Community Admin is planning to add users and wants to send a welcome email for the community. Which three checks must the Community Admin perform?Choose 3 answers

A. Make sure the community is in Active status

B. Are sure the community is in Published status

C. Set the community in preview status to review before changing it to Active status

D. Make sure the users have their profiles established in the community

E. Set the email check box option at the community level

View answer

Correct Answer: ADE

Question #6

Universal Containers (UC) has a great user interface for their Customer Community Knowledge Base. UC has multiple Communities and wants to use the same user interface for each Knowledge Base in all of these Communities. Which step should the Community Cloud consultant take to meet this requirement? Select one or more of the following:

A. Recreate the Knowledge Base page in all Communities

B. Create a link to the Knowledge Base in all Communities

C. Merge the Communities unto the Community that has the Knowledge Base

D. Export the page and select it when creating a new page in all Communities

View answer

Correct Answer: D

Question #7

Universal Containers needs their channel partners to collaborate on Opportunities within their new partner Community based on the Customer Service Template. What is the recommended way to accomplish this task?

A. Create a page layout for leads and assign it to those profiles that have access to the Community

B. Create a Detail page for invoices and add the page as a Navigation Menu item

C. Create a Visualforce page for Opportunities and add the page as a Navigation Menu item

D. Add Opportunities as a Salesforce Object in the Navigation Menu

View answer

Correct Answer: D

Question #8

Universal Containers has a customer Community in Europe and plans to roll out as separate Community for their US customers. They have separate profiles for the US, Europe, and Asia customers. How can the Salesforce Admin limit the membership of this new community to US customers? Select one or more of the following:

A. Add US users to the community sharing set

B. Add each US customer as a Community member from the contact record

C. Add the US customer public group to the Community as members of the Community

D. Add only US customer profiles as Community members

View answer

Correct Answer: D

Question #9

niversal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the Community? Select one or more of the following:

A. Recommend employees use a separate username for Community access

B. Advise employees to use the "Login in as" functionality

C. Direct employees to the App Launcher

D. Direct employees to the global header

View answer

Correct Answer: C

Question #10

A Salesforce admin needs to build a self-service Community. Which three steps should the Salesforce admin take before building the Community in Salesforce? Choose 3 answers Select one or more of the following:

A. Create email templates for the community to be used in the Community

B. Add discussions on topics that car be published ir the Commit :y

C. Enable the Service Cloud features to be used in the Community, including knowledge and case

D. Configure a search for articles and discussions in the Community

E. Gather branding assets, including images and logo for the Community

View answer

Correct Answer: ACE

Question #11

Universal Containers needs to announce their upcoming Annual Conference to all members of their Customer Community.In which two ways should this be set up? Choose 2 answers.

A. In the Community Workspaces, target all Recommendations to a new Audience Type

B. In Community Builder, add the Featured Recommendations Component to the page

C. In the Community Workspaces, create the Recommendation

View answer

Correct Answer: C

Question #12

Universal Containers is launching a Community to provide a self-help Channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?

A. Partner Community Plus License

B. Service Cloud License

C. Support Community License

D. Customer Community Plus License

View answer

Correct Answer: D

Question #13

Universal Containers has created a new LightningCommunity in the sandbox using the partner central template. The partner Community is built using standard Lightning components, custom Lightning components, and object pages. What should the admin use to migrate changes from sandbox to production? Select one or more of the following:

A. Metadata AP

B. Force

C. Template export

D. Change sets

View answer

Correct Answer: D

Question #14

A Salesforce Admin at universal Containers notices that a large number of unauthenticated users are accessing Community pages. Their org is on the Salesforce Enterprise Edition. What is the average number of monthly page views allowed?

A. 300,000

B. 500,000

C. 1,000,000

D. 100,000

View answer

Correct Answer: B

Question #15

Universal Containers builds their customer Community on Customer Services Templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation? Select one or more of the following:

A. From the Community Workspaces

B. From the All Communities setup page

C. From the Community Builder

D. From the Community site

View answer

Correct Answer: A

Question #16

Northern Trail Outfitters has recently launched a partner program to increase sales. The VP of Sales has the following goals:-Drive more revenue from sales channels-Allow channel partners to provide service to buyers- Get deal visibility in real time Which option should Northern Trail Outfitters consider to meet these requirements? Select one or more of the following:A. Guided selling for Community Cloud B. CPQ for Community Cloud C. Direct pricing for Community Cloud D. Sales channels the Community Cloud

Northern Trail Outfitters has recently launched a partner program to increase sales. The VP of Sales has the following goals:-Drive more revenue from sales channels-Allow channel partners to provide service to buyers- Get deal visibility in real time Which option should Northern Trail Outfitters consider to meet these requirements? Select one or more of the following:A

View answer

Correct Answer: B

Question #17

Universal Containers (UC) is launching a Partner Community for its resellers who have access to leads, opportunities, and dashboards. UC has the following requirements to support their partners during the sales cycle:-UC can engage with partners during the sales cycle-UC can have internal only discussions-The channel manager can bring any UC employee to the discussion-UC employees might have access to the partner communityHow should a Salesforce administrator fulfil these requirements? Select one or more of

A. Leverage the opportunity feed and group record layout access control

B. Leverage private groups and record sharing the access control

C. Leverage unlisted groups and record sharing for access control

D. Leverage the opportunity feed and manual shares for access control

View answer

Correct Answer: D

Question #18

Northern Trail Outfitters launched a Lightning Community for its partners. Partners need to see list of Opportunities when they log in to the Community. What should the Salesforce Administrator do to fulfil this request?Select one or more of the following:

A. Configure Opportunity as the default landing page in Community Settings

B. Enable the Opportunity page as the landing page in Community Builder

C. Set the Opportunity object page as the landing page in Community Builder

D. Add the List View Lightning Component to the Home Page

View answer

Correct Answer: D

Question #19

Universal Containers launched a Lightning Customer Community that lists store locations through a custom object, Store Locations. Users searching for locations are unable to see any Store Locations records. Which three actions should the Community Cloud consultant takes to solve this issue? Choose 3 answers Select one or more of the following:

A. Add an HTML component with the the link to the Store Locations Community page

B. Define the Store Locations object in the Global Search Results component

C. Add the Store Locations object pages to the Community navigation

D. Associate a tab to the Store Locations object

E. Enable read access on the user profile to the Store Locations object

View answer

Correct Answer: BDE

Question #20

How should a Salesforce Admin fulfil this requirement? Universal Containers needs to enable public access to Community content.

A. Update the setting to allow access without login in Community Settings

B. Update preferences to allow access without login in Community Management

C. Update all pages to allow Public Visibility in Site

D. Update the setting to Public Visibility to all Community pages in Setup

View answer

Correct Answer: B

Question #21

Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers

A. Select a Customer user record and select the Login option

B. Choose Login to the Community as a user from the contact record in Salesforce

C. Select the Community from the App Launcher as an internal user

D. Log in as a customer to the Community with a Test customer login

E. Preview the Community as a specific Community user in the preview mode of the Community builder

View answer

Correct Answer: BCD

Question #22

Universal Containers needs to set up a custom domain to create a branded community experience with increased domain security. Which three steps should a Salesforce admin take to meet these requirements? Choose 3 answers Select one or more of the following:

A. Configure profile/permissions for a public user

B. In setup, select domains and click add a domain

C. Select the option to allow Advanced Security in Community Management

D. Add the certificate that supports the specified domain

E. Create a new certificate using certificate and key management

View answer

Correct Answer: ACD

Question #23

Northern Trail Outfitters is launching a Community using the Customer Service (Napili) Template. They need to add gamification to their website. The following requirements must be met:-Use the Standard Component on the home page.-Logged-in users should be able to see their rank.- Show the top five Community users in the leaderboard. Which three steps should a Salesforce Admin take to fulfill these requirements? Choose 3 answers. A.Select the Show User Rank checkbox for the component in the property editor.

Northern Trail Outfitters is launching a Community using the Customer Service (Napili) Template. They need to add gamification to their website

View answer

Correct Answer: ABC

Question #24

What do you recommend? Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices.

A. IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher

B. Navigate to the community URL in the browser and a mobile experience will be automatically rendered

C. IOS users should download the OneCommunity app where they can use their regular community login credentials to access the Community

D. All users should access a Koa Community via a Desktop browser only

View answer

Correct Answer: B

Question #25

Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts. Universal Containers wants customers to be able to create new Accounts and Contacts on their own. Which two license types should UC's Salesforce administrator recommend? Choose 2 answers Select one or more of the following:

A. Customer Community Login

B. Customer Community

C. Customer Community Plus Login

D. Customer Community Plus

View answer

Correct Answer: CD

Question #26

Universal Containers recently built a Community for their customers. They would like to allow access Of files maintained in their Sharepoint Online with customers. Which Salesforce feature should the Salesforce Admin recommend?

A. Content Library

B. Files Connect

C. Files Sync

D. Chatter and Files

View answer

Correct Answer: B

Question #27

Universal Containers needs to add their own logo to the Community login page. What is the most efficient way for the Salesforce Admin to accomplish this?

A. Add the logo to the Login and Registration setup page in Community Management

B. Upload the logo as an externally available Document and include it in the login page

C. Override the default Community login page to a custom login page with the logo

D. Use URL redirect to redirect users to a custom login page with the logo

View answer

Correct Answer: A

Question #28

The coffee company sells products for coffee shops and consumers. The company is planning to launch a Community and has the following goals:-Go to market quickly-Generate online revenue rapidly-Work with a mobile ready storefrontHow should the Community Cloud consultant meet these goals? Select one or more of the following:

A. Use build your own lightning template

B. Use custom lightening components

C. Use a Visualforce page lightning component

D. Use B2B commerce for community cloud

View answer

Correct Answer: D

Question #29

Universal Containers (UC) has a new Customer Community where users can collaborate on Topics through Chatter Groups and Chatter Questions. UC wants to ensure the following:- Users have quick access to new and recommended discussions and articles- Users have the ability to contact Universal Containers quickly to help- Users have visibility into how their activity compares to other users within the CommunityWhich three lightning components could do Community Cloud consultant recommend placing on the Community

A. Reputation leaderboard B

C. Breadcrumb

D. Contact support button

E. Record detail

View answer

Correct Answer: BCD

Question #30

What is the most efficient way for the Salesforce Admin to fulfil this requirement? Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records.

A. Provide Super User Access to Partner Sales Reps

B. Create a criteria-based Sharing Rule

C. Set the number of partner roles to two

D. Enable the Partner Sales Manager as Super Admin

View answer

Correct Answer: C

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