Latest Salesforce ADX-271 Exam Questions and Answers, 2025 Update

Question #1

Universal Containers has built a Partner Community for its users. Users must accept an agreement when logging into the community for the first time.What are three ways for a Salesforce administrator to meet this requirement? Choose 3 answers Select one or more of the following:

A. Customise the user registration page to include the user agreement and "complete registration on acknowledgement"

B. Leverage audiences and the page variations to hide content in the Community until the user agreement has been accepted

C. Build a site

D. Redirect users to a custom page displaying a user agreement before users login for the first time

E. Use login flows to show the user agreement when Community users log in for the first time

View answer

Correct Answer: ABE

Question #2

Northern Trail Outfitters launched a Lightning Community. Community members reports being unable to view the menu option to see their work orders. The Salesforce Administrator has validated the following:-The user profile has read access to the work order object-The user profile has membership to the communityWhat should the Salesforce administrator verify to troubleshoot this issue?

A. Work Order is adding to the Navigation Menu in Community Builder

B. Work Order is added to the navigation menu in administration

C. The Work Order tile is added to Community workspaces

View answer

Correct Answer: A

Question #3

What are the two most efficient ways for the Salesforce Admin to fulfill the following requirements? Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers. Universal Containers has the following requirements for their partner account: 120,00 partner accounts Minimize the number of partner account roles Partner account is made up of sales employees and sales managers Sales employees only have access to their data Sales managers have access to all sa

A. Set up partner accounts with two roles

B. Set up partner accounts with one role

C. Use sharing rules to grant sales managers access to sales employees data

D. Make the sales manager the Super User on the partner account

View answer

Correct Answer: AD

Question #4

Universal Containers has recently launched a Lightning Community for customers and partners. Internal teams have created Knowledge articles about company products and partner onboarding. How should theCommunity Cloud consultant assign Topics so articles can be found easily on the Community.Select one or more of the following:

A. Assign articles directly to Navigational Topics

B. Assign Data categories to Chatter profiles and map to Topics

C. Assign Topic categories to articles

D. Assign Data categories to articles and map to Topics

View answer

Correct Answer: D

Question #5

Universal Containers built a Community using the Customer Service Template. They want the Salesforce Admin to enable multilingual support for their Community. Where can the Salesforce Admin configure the languages supported by this community?

A. Community Settings

B. Community Builder

C. Force

View answer

Correct Answer: B

Question #6

Universal Containers needs to add a page to their Customer Service Template-based Community. Authors will manually add the content to the page. What should be the first step to add this page to the site? Select one or more of the following:

A. Create an object page

B. Clone a standard page

C. Clone an object page

D. Create a standard page

View answer

Correct Answer: D

Question #7

Universal Containers (UC) recently built a community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view the invoices immediately after creation. Which Salesforce feature should the Community Cloud consultant recommend? Select one or more of the following:

A. Files connect

B. External services

C. File sync

D. Chatter and files

View answer

Correct Answer: A

Question #8

Which three actions should the Salesforce Admin take before the Community launches? A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits.

A. Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules

B. Make sure customers are not members of other Salesforce Communities

C. Test the Community for member activity, including cases and articles

D. Formalize the member registration process, including automating the account assignment orperson account creation

E. Performance test the Community with a large number of members with increased activity

View answer

Correct Answer: AB

Question #9

Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community. What should the Community Cloud consultant do to meet these requirements?

A. Consolidate work into WordPress and use CMS Connect in the Community

B. Use the native Content Transformation tool to convert the resources into Knowledge articles

C. Create Knowledge articles that link to the relevant documents in both systems

D. Use CMS Connect to bring both sets of resources into the Community

View answer

Correct Answer: D

Question #10

When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT Visible to all partner Community users. What should the Salesforce Admin do to fix this problem?

A. Update the Admin profile so that the Knowledge tab is visible

B. Add the Global Header permission set to all Community users

C. Edit the Partner Community profile so that the Knowledge tab is visible

D. Create a Knowledge article and make it visible to the appropriate channel

View answer

Correct Answer: D

Question #11

A Salesforce administrator adding a recommendations carousel component in Community Builder. The page displays correctly in Community Builder; however, recommendations are missing for Community members. What is the likely cause of this issue? Select one or more of the following:

A. Recommendations need to be created for each member

B. Members need to have read access to the recommendations object

C. Page changes with the recommendations carousel need to be published

D. The recommendation carousel component needs published to be enabled for the Community

View answer

Correct Answer: A

Question #12

Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:? The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.? The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.? They have 50 Salesforce Live Agent Licenses provisioned in their org.

A. Enable Live Agent in Community Settings

B. Add a custom Live Agent Lightning component

C. Set up Live Agent in Community Management

D. Configure Live Agent in the Salesforce org

View answer

Correct Answer: BD

Question #13

Universal Containers recently rolled out a Community to its partners. The internal sales team has the following requirements:?Ability to support the addition of 50 new partners every month.?Ability to pass leads to the partners.?Continue to have access to the leads after transfer to a partner.?Access to the Opportunity when the partner converts the lead.?Leads should be visible to only the partner who is working on the lead.Which sharing option should the Salesforce Administrator choose to meet the requirem

A. Allow partner users to manually share the Leads and Opportunities with internal users

B. Use Sharing Sets to share Leads and Opportunities so internal users can automatically access those records

C. Set OWD (Organization-Wide Default) to Private, create a sharing rule for Leads and Opportunities, and implement the Lead Inbox component

D. Create Lead and Opportunity Sharing Rules that share those records to a public group of partner users

View answer

Correct Answer: C

Question #14

Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?

A. Set the Number of Articles property inside the Page Editor

B. Add the Top Articles component inside the Community Builder

C. Update Knowledge Settings inside Setup

D. Make sure Top Articles for Topics is enabled in Community Management

View answer

Correct Answer: D

Question #15

How Should the Salesforce Admin meet these requirements? Universal Containers need a Community for distributors who manage their sales with the following requirements: Each distributor has multiple users. Users within the same distributor should be able to talk to each other. Users should not be able to talk with users from other distributors. Knowledge articles and other Community features should be the same for all distributors.

A. Create Sharing groups to share users within a distributor

B. Create a separate Community for each distributor

C. Enable the Portal user visibility and disable the Community user visibility under Sharing settings

D. Create a Sharing set to share the users within a distributor in the Community

View answer

Correct Answer: C

Question #16

The security model for Universal Containers in Private for the Case object. When a support case is raised by a user with the Customer Community licence, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases. How should internal users see these Cases? Select one or more of the following:

A. Use the role hierarchy

B. Use a Public Group

C. Use a Sharing Set

D. Use a Share Group

View answer

Correct Answer: C

Question #17

Universal Containers builds a Community with public access to Knowledge Articles and QandA. The developer builds a Visualforce page that shows Known Issues on their products. The developer uses a custom Object to Store Known Issues with an org-wide default sharing setting to Public Read/Write. unauthenticated users receive an error message when they try to load the page. What should the Salesforce Admin do to troubleshoot this issue?

A. Enable "Public can access the community" checkbox under General Settings in Community Builder

B. Add the Guest User profile to the members in Community Management

C. Go to the Guest User profile and give to the Visualforce page

D. Change the org-wide default sharing to Public Full Access

View answer

Correct Answer: C

Question #18

Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails.UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community.Which two features should the Administrator enable to meet this requirement? Choose 2 answersSelect one or more of the following:

A. Email templates

B. Web-to-case

C. Question-to-case

D. Guest Access to the Support API

View answer

Correct Answer: BD

Question #19

Universal Containers has a Community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must completeto set up the partner users?Select one or more of the following:

A. Add partner contacts to the Community as members

B. Create the account and enable it as a partner account

C. Allow partner users to self-register and gain access

D. Create a partner profile for the company

View answer

Correct Answer: D

Question #20

Universal Containers (UC) recently went live with its new custom Community. UC has received the cases stating that no customers have access to the Community. The customer users have the custom "UC Customer Community" profile assigned to them. What is the final step the administrator should take to ensure user membership to the Community? Select one or more of the following:

A. Publish the Community using the Community Builder

B. Assign the "UC Customer Community" profile in administration

C. Use a permission set to give users access to the Community

D. Ensure the "send welcome email" checkbox is selected

View answer

Correct Answer: C

Question #21

Northern Trail Outfitters has released a Customer Service Community for its users and trekking equipment. Users can ask and answer questions in the Community. Customers have asked how to be notified of new questions or information posted in the Community about specific products. What should the Administrator recommend?

A. Subscribe to an RSS feed about Questions and posts

B. Subscribe to Questions and posts

C. Follow users associated with Questions and posts

D. Subscribe to Topics associated with Questions and posts

View answer

Correct Answer: C

Question #22

A Community Cloud consultant distributes the specialised real estate management Community using a Lightning Bolt solution. Which two items can be included in the Lightning Bolt solution? Choose 2 Answers Select one or more of the following:

A. Custom applications

B. Standard lightning community templates

C. AppExchange applications

D. Flows and flow categories

View answer

Correct Answer: BD

Question #23

Universal Containers built a Community on the Customer Service Template. The Salesforce Admin customized a few pages by adding custom-built Lightning components. The Salesforce Admin upgraded the template to the latest version. What is the status of the custom Lightning components on the page after the upgrade?

A. The Lightning components are on the page and load as expected

B. The Lightning components are NOT on the page, but are available in Community Builder

C. The Lightning components are on the page, but will NOT load until the Community is published

D. The Lightning components are neither on the page nor in Community Builder

View answer

Correct Answer: D

Question #24

Universal Containers (UC) builds a Community to support customers who purchased its products. UC has the following security requirements:-Support encryption at rest-Show decrypted data in the UX (user experience) to users with permissions- Encrypt all Community dataHow should the Salesforce Administrator fulfil this requirement? Select one or more of the following:A. Install a third-party app from AppExchange to encrypt the data at rest B. Leverage Salesforce Shield to encrypt and decrypt all data at rest C

Universal Containers (UC) builds a Community to support customers who purchased its products. UC has the following security requirements:-Support encryption at rest-Show decrypted data in the UX (user experience) to users with permissions- Encrypt all Community dataHow should the Salesforce Administrator fulfil this requirement? Select one or more of the following:A

View answer

Correct Answer: B

Question #25

A Salesforce Admin at Universal Containers needs an efficient way to update the colour palette in their newly created Community.What three things should the Salesforce Admin do to brand this Community using Community Builder?Choose 3 answers.

A. Upload the Universal Containers logo image to create a custom color palette

B. Apply a color scheme that is appropriate for the template all at once with the color palette

C. Submit a URL reference of a site where the color palette will be matched automatically

D. Adjust the color palette from the Salesforce1 mobile app

View answer

Correct Answer: AB

Question #26

Universal Containers wants to build a Community for all their employees. Currently, some oftheir employees are NOT Salesforce users.How should the Salesforce Admin enable access to the Community for the users who are currentlyNOT Salesforce users?

A. Create the users as contacts and enable them as Community users

B. Allow the users to self -register to the Community

C. Create the users in Salesforce and add their profile to the Community

D. Add the users to the Community as members

View answer

Correct Answer: A

Question #27

Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers.

A. Choose Login to the Community as a User from the contact record in Salesforce

B. Select the Community from the global header as an internal user

C. Preview the Community as a specific Community user in the preview mode of the Community builder

D. Log in as a customer to the Community with a Test customer login

E. Select a Customer user record and select the Login option

View answer

Correct Answer: ABD

Question #28

An organisation's administrator is tasked with setting up and configuring Reputation within a new community. Per the provided requirements, there should be 5 (five) total reputation levels and the point range of the highest level must start at 5001 points. Which three tasks must occur in order to successfully deploy Reputation, per the requirements? Choose 3 answers Select one or more of the following:

A. Provide a custom name for each reputation level

B. Upload a badge image for each reputation level

C. Remove and add reputation levels as required

D. Enable setup and display of reputation levels

E. Configuration point ranges for the levels

View answer

Correct Answer: CDE

Question #29

Universal Containers needs to create a Community that meets the following requirements:-Self-Service Support Community, in which customer and partner users are community members- Partner users help Universal Containers by adding or resolving cases for their customers within the Community- Partner users need access to some standard objects except Leads, Campaigns and Opportunity Objects-Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customersWhich licence type sh

A. Customer Community Plus licence

B. Partner Community licence

C. Employee Community licence

D. Customer Community licence

View answer

Correct Answer: B

Question #30

Universal Containers (UC) just went live with a new Customer Community. UC wants to automatically create Community users for related contacts when a new business opportunity is marked as closed won. Which approach should the Community Cloud consultant recommended to accomplish this? Select one or more of the following:

A. Use a trigger to create Community users for all related contacts on the account

B. Use a workflow rule to create a task for the administrator with a list of contacts that should be users

C. Send an email to the administrator when the opportunity is marked closed won so they can create users

D. Use a schedule report that alerts the Salesforce administrator of the new contacts

View answer

Correct Answer: A

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