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Free Salesforce CRT-251 Questions and AnswersSalesforce CRT-251 | SPOTO

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Question #1
A customer needs Chatter, a custom mobile layout, and custom branding for its mobile users. which solution should a consultant recommend?
A. Chatter for Mobile
B. Mobile Classic
C. Salesforce1
D. Custom mobile solution
View answer
Correct Answer: C
Question #2
Cloud Kicks has created an integration from its consumer website's Contact form to Salesforce. The integration creates a Contact in Salesforce for each form submission without storing it in the external system. The Contact is created on an Account named "Website" which represents Contacts that were generated from the website.The integration has been in use for a while, and users are reporting slow performance when dealing with Contacts in Salesforce.What should a consultant recommend to improve performance?
A. Use Contacts as external objects
B. Use multiple Accounts to store the related records
C. Use Salesforce Connect
D. Use Opportunities instead of Contacts
View answer
Correct Answer: C
Question #3
Cloud Kicks has purchased a list of leads and wants sales reps to contact and measure the return on investment (ROI) of the purchased list. Which solution should the consultant recommend?
A. Create a Campaign, import the list as Leads, and add them to the Campaign
B. Import the list as new Leads and update the Lead Source to "Purchased Lead
C. Create a new custom object to import purchased Leads,
D. Import the list as new Leads using the Data Import Wizard
View answer
Correct Answer: A
Question #4
On larger opportunity, multiple sale, representative at Universal Container, collaborate on a single Opportunity to complete the sale. Revenue for the Opportunity ?divided among sales representatives. Additionally, technical sale, managers receive a percentage of the sales credit. How should the consultant meet this business requirement?
A. Create a formula field on the Opportunity to track revenue attributed to technical sales managers
B. Enable Opportunity Teams and ask opportunity owners to add a sales team
C. Use adjustments In Collaborative Forecasting to track the appropriate revenue for each Opportunity
D. Enable Opportunity splits, enable revenue splits for sales representatives, and overly splits for technical
View answer
Correct Answer: D
Question #5
Universal Containers purchased a new marketing database list and wants to use it to run an email campaign for the launch of a new product. The sales team will be responsible for evaluating the respondents and identifying the decision maker before going through the sales process with a prospect. What steps should a consultant recommend in this scenario?
A. Create a campaign, associate the leads to the campaign, and qualify the respondents
B. Create both account and contact records, then associate the contacts to the campaign
C. Create a campaign, qualify the respondents, and create accounts and contacts
D. Create leads, convert them to opportunities, and qualify the respondents on the opportunities
View answer
Correct Answer: A
Question #6
Cloud Kicks sales representatives are allowed to negotiate up to a 5% discount for the Shoe of the Month club. Regional Sales Managers (RSM) must approve discounts greater than 5%. Ri-cjion.il vice Presidents (HVP) must approve discounts greater than 10%. Which two steps should a consultant recommend to satisfy these requirements? Choose 2 answers
A. Configure an approval process for the RSM and a workflow rule for the RVP
B. Configure Process Builder approval task and email to notify the RSM and RVP
C. Create two approval process, one for the RSM and one for the RVP
D. Create a Process Builder to automatically submit approval up to 5 % discounts
E. Create a two-step approval process for the RSM and RVP as approver
View answer
Correct Answer: BE
Question #7
Cloud Kicks has just completed its initial Sales Cloud Go-Live. Cloud Kicks leadership wants to target users who are not yet using the new application.
A. Track logins in a spreadsheet
B. Run a Report on Users never Logged In
C. Run a Mobile Login report
D. Use the Lightning Usage app
View answer
Correct Answer: B
Question #8
A large company is about to undertake itsInitial Sales Cloud implementation. Different people will create features in multiple sandboxes. The consultant has recommended using change sets to move customizations to the full copy sandbox for testing and then move them to production for releaseWhich two approaches should the consultant recommend to help migrate the customizations from the full copy sandbox to production? Choose 2 answers
A. Utilize change set tool dependency management
B. Leverage cloud-based Git version control to deploy changes
C. Use Salesforce Dx with visual studio to deploy changes
D. Track manual changes in a spreadsheet
View answer
Correct Answer: BC
Question #9
Cloud Kicks noticed its data quality has degraded since its initial Sales `Cloud Hs ion and is working with a co to ip a data management plan. The consultant suggested some best practices for creating, processing, and maintaining data. Which two areas could be improved by using third-party data enrichment tools? Choose 2 answers
A. Roles and record ownership
B. Validation rules
C. Monitoring changes and updates
D. Naming and formatting
View answer
Correct Answer: BC
Question #10
A Sales Cloud implementation at Universal Containers requires a global design that involves multi-currency, multi-language, region-specific sales processes and workflows. Which factor is important for optimizing user adoption? Choose 2 answers
A. ploying realistic training data in the corporate standard currency
B. Customizing the training curriculum for each specific region
C. Developing only a standardized, global training curriculum for all users
D. Communicating the training plan well in advance of training start date
View answer
Correct Answer: BD
Question #11
Cloud Kicks' high-value opportunities are becoming delayed in the approval process because sales managers approval requests go unnoticed for various reasons. Cloud Kicks wants to streamline the approval process and give sales managers more ways to approve Opportunities in a timely manner. Which TWO strategies should the Consultant recommend to improve the approval process?
A. Create a dashboard of pending approvals and add it to the Chatter feed
B. Enable one-click approval from report results that returns high-value Opportunities
C. Create a process builder to automatically approve high-value Opportunities
D. Enable approval in Chatter to allow managers to approve or reject approval requests
E. Enable approvals by email for the approval process for high-value Opportunities
View answer
Correct Answer: DE
Question #12
Northern Trail Outfitters gain sales leads at its annual trade show. Duplicate leads are generated when they are imported and already exist in the system. What should be done to address the issue with duplicate leads?
A. Upload the leads to Data
B. Upload the leads and click "Find Duplicates" button for each lead record to identify potential duplicate lead
C. Upload the leads using Data Loader and enable "Find Duplicate" setting to prevent duplicates
D. Upload the leads using Data Import wizard and select the appropriate field to matchduplicates against existing records
View answer
Correct Answer: D
Question #13
Cloud Kicks requires sales associates to record all activities within Salesforce. Which sales metric can be derived from these activities?
A. Close Rate
B. Close Rate
C. Rate of Contact
D. Marketing Influence
View answer
Correct Answer: C
Question #14
Cloud Kicks (CK) has recently implemented Sales Cloud. CK wants to be able to forecast the number of shoes itsells to better coordinate with the logistics department to fulfill orders. Which three options should a consultant recommend CK implement to accomplish this? Choose 3 answers
A. Opportunity Quantity
B. Collaborative Forecasts
C. Forecast Types
D. A custom field
E. Product Revenue Schedules
View answer
Correct Answer: ADE
Question #15
Northern Trail Outfitters wants a visual representation in the Salesforce Mobile App of each account's sales by month. What should be recommended ?
A. Embed a chart on the account page ; no other customization is needed
B. Create a dashboard component and use a Chatter feed on the account in Salesforce
C. Embed a chart on the account page and use custom link to filter by account
D. Create a Visualforce page with an embedded chart component for each account
View answer
Correct Answer: A
Question #16
The Cloud Kicks marketing team wants to view and report in Lightning on any opportunities created as a result of 2 Campaign. Which two choices should a consultant recommend meeting the requirement? Choose 2 answers
A. Use Data Loader to export Opportunity and Campaign Influence and merge the results
B. Enable Customizable Campaign Influence in Setup
C. Add the Campaign Influence related list to the Opportunity page layouts
D. Create a joined report between Opportunity and Campaign to show influence
View answer
Correct Answer: AC
Question #17
A sales representative at UC frequently has multiple quotes related to an opportunity. Which solution should a consultant recommend to manage the quotes?
A. Click the Start Sync button on an opportunity to link it to a quote for an automatic synchronisation
B. Update the quote line Item when a change is made to the opportunity product line items
C. Click the Start Sync button on a quote to link it to the opportunity for automatic synchronisation
D. Create workflow rules on opportunity product and quote line items to keep them synchronised
View answer
Correct Answer: C
Question #18
Cloud Kicks has organization-wide defaults set to Private for Account. With the rollout of Opportunity Teams, what should a consultant consider?
A. Opportunity should be set to Public Read/Write first
B. The Opportunity will be implicitly Write for the team
C. The Opportunity's Account will be implicitly Read for the team
View answer
Correct Answer: C
Question #19
Universal Containers has set up a sales process that requires opportunities to have associated product line items before moving to the negotiation stage. Which two solutions should a consultant recommend to meet this requirement? (Choose two.)
A. Configure a validation rule that tests the Has Line Item and Stage fields for the correct condition
B. Configure the opportunity record types to enforce product line item entry before selecting the negotiation stage
C. Ensure that all sales representatives have access to at least one PriceBook when creating product lines
D. Define a workflow rule that automatically defaults to a PriceBook and product line item when selecting the negotiation stage
View answer
Correct Answer: AC
Question #20
Northern Trail Outfitters (NTO) has configured a private sharing model for the following: * Accounts * Opportunities As part of NTO's sales strategy, each sales representative collaborates with the same set of individuals for each opportunity. How should sales representatives be given appropriate access to an opportunity?
A. Enable opportunity team selling and have each sales representative configure his or her default opportunity team
B. Create a public group for each team and have the sales representatives manually share the opportunity with their respective group
C. Enable Chatter and configure a customer Chatter group for the opportunity to allow collaboration on ideas
D. Create a trigger for each sales representative that would automatically share the opportunity with his or her default opportunity team
View answer
Correct Answer: A
Question #21
Cloud Kicks needs to quickly look up Contacts, Accounts, and Opportunities and easily log calls. The team wants access to customer information while out of the office, and without an internet connection, because of limited coverage in certain geographic areas.Which two steps should the consultant take to create a solution? Choose 2 answers
A. Enable caching and Offline Edit
B. Enable Mobile SDK
C. Enable Salesforce Inbox
D. Salesforce mobile app
View answer
Correct Answer: BD
Question #22
How should Cloud Kicks prepare for its first meeting to discuss its Salesforce implementation with a consultant?
A. Gather key stakeholders
B. Gather key stakeholders
C. Establish key metrics
D. Establish goals and key metrics
View answer
Correct Answer: A
Question #23
Northern Trail Outfitters finished implementing Sales Cloud for a mid market sales team. Sales management wants to track data trends and adoption.What should the consultant recommend to measure core Sales Cloud record data?
A. Adoption Dashboards Pack
B. User Login Report
C. System Overview Page
D. Salesforce Optimizer
View answer
Correct Answer: A
Question #24
After a successful implementation of Sales Cloud at Universal Containers, sales management wants to add a Negotiation stage immediately prior to the Closed stage. After adding the stage, a user reports that some Opportunities are missing from quarterly forecasts.How should the consultant resolve this issue?
A. Edit the Forecast Category field to reflect the proper category for the new stage
B. Create a new forecast and Include the new sales stage
C. Create a report to track Opportunities In the Negotiation stage
D. Use forecast adjustments to correct the forecast
View answer
Correct Answer: A
Question #25
During the last requirements meeting. Cloud Kicks team members said they will be taking the next week off to attend a conference. What should a consultant do in response to this news?
A. Ask the client to sign off on requirements and start the build
B. Update the solution design while the team is out of the office
C. Set up two requirements workshops for the following week
D. Update the project plan and communicate it to stakeholders
View answer
Correct Answer: D
Question #26
Sales representatives at Universal Containers log activities on accounts, contacts, and opportunities. The sales manager wants to create a report to see all activities on all of the accounts that the manager owns, including activities on contacts and opportunities. Which report should be recommended to the sales manager?
A. Activities report on accounts and contacts the manager owns
B. Activities report on accounts, contacts, and opportunities the manager owns
C. Activates report on accounts and opportunities the manager owns
D. Activities report on accounts the manager owns
View answer
Correct Answer: B
Question #27
Which two chart types should be used to display summary values from two different levels of grouping in a report? (Choose two.)
A. Donut chart
B. Funnel chart
C. Stacked bar chart
D. Grouped line chart
View answer
Correct Answer: AB
Question #28
Cloud Kicks (CK) recently started using Sales Cloud and hosts its business website outside of Salesforce. On its website, CK has a lead generation web page. The VP of sales wants the leads captured in CK's self-hosted website to be reflected in Salesforce.What should the consultant recommend?
A. Implement a third-party application from the AppExchange to create new leads in Salesforce
B. Implement a custom REST API to integrate the CK website and Salesforce
C. Implement Web-to-Lead to create leads in Salesforce from the CK website
D. Implement an hourly batch integration from the CK website to Salesforce
View answer
Correct Answer: C
Question #29
Northern Trail Outfitters (WTO) wants to share revenue from opportunities with multiple reps. A consultant recommends using opportunity splits.Which two prerequisites should be considered before splits are enabled? Choose 2 answers
A. Add customized split types before enabling splits
B. Resolve any inactive currencies prior to enabling splits
C. Transfer opportunities owned by Inactive users to active users
D. Enable opportunity teams and add the opportunity owner as a team member
View answer
Correct Answer: AC
Question #30
Cloud Kicks has a private sharing model on Accounts. Sales reps need to ensure that specific users can qualify marketing Opportunities on then Accounts. There can be different users for a given Opportunity. Sales management needs to report on which users are assigned to Opportunities.What should the consultant recommend to the account executives?
A. Share Accounts with specific users and their respective teams
B. Share Opportunities with specific users by granting Read access to Opportunities in their portfolio
C. Add specific users as Opportunity team members with a role that grants Read/Write access
D. Add specific users as Account team members with a role that grants Modify All access
View answer
Correct Answer: C

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