Universal Containers (UC) is implementing Salesforce and will be using Salesforce to track customer complaints, provide white papers on products, and provide subscription (fee)-based support.Which license type will UC users need to fulfill UC's requirements?

Cloud Kicks has deployed Salesforce for case management and wants to know the percentage of cases that are resolved from the initial call to their support organization.An Architect needs to recommended a reporting solution to measure the support reps case closure rates.What is an appropriate recommendation?

Universal Containers (UC) is in the process of migrating lagacy inventory data from an enterprise resources planning (ERP) system into Sales Cloud with the following requirements:Legacy inventory data will be stored in a custom child objects called Inventory_c. Inventory data should be related to the standard Account object. The Inventory_c object should Inhent the same sharing rules as theAccount object. Anytime an Account record is deleted in Salesforce, the related Inventory_c record(s) should be deleted

Universal Containers (UC) needs to run monthly and yearly reports on opportunities and orders for sales reporting. There are 5 million opportunities and 10 million orders. Sales users are complaining that the report time-outs.What is the fastest and most effective way for a data architect to solve the time-out issue?

Northern Trail Outfitters uses Salesforce to manage relationships and track sales opportunities. It has 10 million customers and 100 million opportunities. The CEO has been complaining that a dashboard is taking 10 minutes to run and sometimes fails to load, throwing a time-out error.Which three options should help improve the dashboard performance? (Choose three.)

A large insurance provider is looking to implement Salesforce. The following exist. 1. Multiple channel for lead acquisition 2. Duplication leads across channels 3. Poor customer experience and higher costs On analysis, it found that there are duplicate leads that are resulting to mitigate the issues?

A custom pricing engine for a Salesforce customer has to be decided by factors with the following hierarchy: State in which the customer is located City in which the customer is located if available Zip code In which the customer is located if available Changes to this information should have minimum code changesWhat should a data architect recommend to maintain this information for the custom pricing engine that is to be built in Salesforce?

Universal Container (US) is replacing a home grown CRM solution with Salesforce, UC has decided to migrate operational (Open and active) records to Salesforce, while keeping historical records in legacy system, UC would like historical records to be available in Salesforce on an as needed basis. Which solution should a data architect recommend to meet business requirement?

Universal Containers (UC) has a variety of systems across its technology landscape, including Salesforce, legacy enterprise resource planning (ERP) applications, and homegrown CRM tools. UC has decided that they would like to consolidate all customer, opportunity, and order data into Salesforce as part of its master data management strategy.What are the three key steps that a data architect should take when merging data from multiple systems into Salesforce? (Choose three.)