The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager’s company. Which two opportunities can lead to advocacy? (Choose two.)

Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

A customer’s renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)

A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?

Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership. Which action does the Customer Success Manager take first?

Which type of analytics has telemetry that shows the customer’s use of the software and defines what has happened to date?

Which statement describes the difference between customer success and customer sales?

Which initial action does a Customer Success Manager take?

Which definition of customer success is true?

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation. Which reports are critical to the success of the meeting?

The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?

Which expense is an operating expense (OPEX)?

Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)