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السؤال #1
Where would you go in ServiceNow to order services and products offered by various departments?
A. Service Catalogcorrect
B. Self Service
C. Service Department
D. Customer Service
عرض الإجابة
اجابة صحيحة: A
السؤال #2
Which one of the following statements describes the purpose of a Service Catalog workflow?
A. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals
B. Although a Service Catalog workflow cannot send notifications, the workflow drives complexfulfillment processes
C. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groupscorrect
D. A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications
عرض الإجابة
اجابة صحيحة: C
السؤال #3
Which configuration allows you to use a script to coalesce data in Import Sets?
A. AMultiple-field coalesce
B. BNo coalesce
C. CConditional coalesce
D. DSingle-field coalesce
عرض الإجابة
اجابة صحيحة: C
السؤال #4
What is the purpose of flagging an article in a knowledge base?
A. To mark an article to read later
B. Allow a user to submit feedback about an articlecorrect
C. Reporting an error
عرض الإجابة
اجابة صحيحة: B
السؤال #5
UI Action can prompt that an Incident has been successfully submitted.
A. Truecorrect
B. False
عرض الإجابة
اجابة صحيحة: A
السؤال #6
What is generated from the Service Catalog once a user places an order for an item or service?
A. A change request
B. An Order Guide
C. A request
D. An SLA
عرض الإجابة
اجابة صحيحة: C
السؤال #7
In what order should filter elements be specified?
A. Field, Operator, then Valuecorrect
B. Field, Operator, then Condition
C. Operator, Condition, then Value
D. Value, Operator, then Field
عرض الإجابة
اجابة صحيحة: A
السؤال #8
Which application is used to change the number format per table?
A. Number Maintenancecorrect
B. System Maintenance
C. Table Maintenance
D. Record Maintenance
عرض الإجابة
اجابة صحيحة: A
السؤال #9
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)
A. Banner Imagecorrect
B. Record Number Format
C. Browser Tab Titlecorrect
D. System Date Formatcorrect
E. Form Header Size
عرض الإجابة
اجابة صحيحة: ACD
السؤال #10
Which type of tables may be extended by other tables, but do not extend another table?
A. ABase Tables
B. BCore Tables
C. CExtended Tables
D. DCustom Tables
عرض الإجابة
اجابة صحيحة: A
السؤال #11
A User is stored in which table?
A. User [sys_user]correct
B. User [ sys_user_group]
C. User [ syst_user_profile]
D. User [user_profile]
عرض الإجابة
اجابة صحيحة: A
السؤال #12
What Is the purpose of the Fitter navigator In the Application Navigator?
A. Filter applications in order of use
B. Quickly navigate to applications and modules
C. Collapse and expand applicationscorrect
D. List applications In order of Top Requests
عرض الإجابة
اجابة صحيحة: C
السؤال #13
What is a role in ServiceNow?
A. A role is one record m the Role [sys_user_role] tablecorrect
B. A role is one record in the Role Iuser_sys_role] table
C. A role is a persona used In Live Feed Chat
D. A role Is a set of modules for a particular application
عرض الإجابة
اجابة صحيحة: A
السؤال #14
Which tables are available by default in a ServiceNow instance? (Choose three.)
A. User
B. Issue
C. Incident
D. Project
E. Task
F. Item
عرض الإجابة
اجابة صحيحة: CDE
السؤال #15
What are two ways to generate an Event? (Choose two.)
A. ABusiness Rule
B. BWorkflow
C. CLog entry
D. DKnowledge article publication
عرض الإجابة
اجابة صحيحة: AB
السؤال #16
Tables are made up of which of the following?
A. recordscorrect
B. lists
C. forms
D. fieldscorrect
عرض الإجابة
اجابة صحيحة: AD
السؤال #17
Data Policy can enforce mandatory data on import.
A. Truecorrect
B. False
عرض الإجابة
اجابة صحيحة: A
السؤال #18
What are the four knowledge workflows available in the ServiceNow base instance?
A. Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish statecorrect
B. Instant Publish: Immediately publishes a draft article without requiring an approval
C. Instant Retire: Immediately retires a published article without requiring an approval
D. Retire Knowledge: Moves a knowledge article to the retired state
عرض الإجابة
اجابة صحيحة: A
السؤال #19
As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?
A. Knowledge
B. ServiceNow Wiki
C. Knowledge Now
D. SharePoint
E. Stack Overflow
عرض الإجابة
اجابة صحيحة: A
السؤال #20
The Report Designer contains different sections for configuring your report. Which section is used to adjust the look of your report, including colors, titles and legend layout?
A. Layout
B. Format
C. Configure
D. Style
عرض الإجابة
اجابة صحيحة: D
السؤال #21
What are two ways to generate an Event? (Choose two.)
A. Business Rulecorrect
B. Workflowcorrect
C. Log entry
D. Knowledge article publication
عرض الإجابة
اجابة صحيحة: AB
السؤال #22
When searching using the App Navigator search field, what can be returned? (Choose four.)
A. Names of Applications and Modulescorrect
B. Names of Modulescorrect
C. Names of Applicationscorrect
D. Favoritescorrect
E. History Records
F. Titles of Dashboard Gauges
عرض الإجابة
اجابة صحيحة: ABCD
السؤال #23
What module in the Service Catalog application does an Administrator access to begin creating a new item?
A. Maintain Categories
B. Maintain Itemscorrect
C. Content Items
D. Items
عرض الإجابة
اجابة صحيحة: B
السؤال #24
Which would NOT appear in the History section of the Application Navigator?
A. Records
B. UI Pagescorrect
C. Lists
D. Forms
عرض الإجابة
اجابة صحيحة: B
السؤال #25
Which three Variable Types can be added to a Service Catalog Item?
A. True/False, Multiple Choice, and Ordered
B. True/False, Checkbox, and Number List
C. Number List, Single Line Text, and Reference
D. Multiple Choice, Select Box, and Checkboxcorrect
عرض الإجابة
اجابة صحيحة: D
السؤال #26
What is the Import Set Table?
A. A table where data will be placed, post-transformation
B. A table that determines relationships
C. A staging area for imported recordscorrect
D. A repository for Update Set information
عرض الإجابة
اجابة صحيحة: C
السؤال #27
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
A. A metric is a report gauge used on homepages to display real - time data
B. A metric is a time measurement used to report the effectiveness of workflows and SLAs
C. A metric is used to measure and evaluate the effectiveness of IT service management processes
D. A metric is a comparative measurement used to report the effectiveness of workflows and SLAs
عرض الإجابة
اجابة صحيحة: C
السؤال #28
Which technique is used to get information from a series of referenced fields from different tables?
A. Table-Walking
B. Sys_ID Pulling
C. Dot-Walkingcorrect
D. Record-Hopping
عرض الإجابة
اجابة صحيحة: C
السؤال #29
Access Control rules may be defined with which of the following permission requirements? (Choose three.)
A. Rolescorrect
B. Conditional Expressionscorrect
C. Assignment Rules
D. Scriptscorrect
E. User Criteria
F. Groups
عرض الإجابة
اجابة صحيحة: ABD
السؤال #30
Which plugin allows users to install multiple applications, application-customizations. or plugins at once?
A. Application Integration and Plugin Delivery (A1PD) SpokeBatch Install
B. Continuous Integration and Continuous Delivery (CICD) SpokeBatch Installcorrect
C. Multiple Integration and Process Delivery (MIPD) SpokeBatch Install
D. Quick Integration and Multiple Delivery (QIMD) SpokeBatch Install
عرض الإجابة
اجابة صحيحة: B

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