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السؤال #1
Universal Containers has a Community for partners and another Community for their customers. They want to give their partners access to their Community for customers as well. How should the Salesforce Admin do this?
A. Include the partner profile as a member of the Community for customers
B. Create Partner users as members in the Customer Community and send login details to the users
C. Add the Customer community to the Partner Community user profile
D. Select the Enable Customer Community user option in the Partner contact in Salesforce
عرض الإجابة
اجابة صحيحة: C
السؤال #2
Universal Containers has a customer Community in Europe and plans to roll out as separate Community for their US customers. They have separate profiles for the US, Europe, and Asia customers.How can the Salesforce Admin limit the membership of this new community to US customers?Select one or more of the following:
A. Add US users to the community sharing set
B. Add each US customer as a Community member from the contact record
C. Add the US customer public group to the Community as members of the Community
D. Add only US customer profiles as Community members
عرض الإجابة
اجابة صحيحة: D
السؤال #3
A Community has two types of users:-External users who can belong to multiple Communities.-Internal users who belong to one or more Communities.Which two features allows both user groups to navigate between each Community? Choose 2 answers.
A. Mobile Administration
B. Global Header
C. Community URL
D. Appending "/one/one
عرض الإجابة
اجابة صحيحة: BC
السؤال #4
Sales leadership at Universal Containers is concerned that sales reps are negotiating deals with contacts without the authority to make a decision, resulting is lost deals.What should the consultant recommend to resolve the issue?
A. Allow sales reps to mark the contact on each opportunity as ''Primary'' to indicate the decision maker
B. Require sales reps to add the stakeholder as the decision make on each opportunity before the rep can progress the stage
C. Enable Opportunity Teams so sales reps can track the decision maker for each opportunity
عرض الإجابة
اجابة صحيحة: B
السؤال #5
Universal Containers launched their Community built on the Napili template. They would like to update the Community with Live Agent support and additional menu option for Assets. What is the most efficient way for a Salesforce Admin to roll out the new features?
A. Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox
B. Build a new Community with required features after testing in a Sandbox and deactivate the existing Community
C. Make changes to the existing Community after testing in a Sandbox and publish the Community when the changes are ready for customers
D. Create new Community profiles with the modified features and assign them to customers when the Community is ready for customers
عرض الإجابة
اجابة صحيحة: A
السؤال #6
How is visibility to Articles Types controlled for Community Members?
A. Community Settings
B. User Record
C. Community Manager
D. Profile
E. All Articles Types within the shared data categories and visible to Community Members
عرض الإجابة
اجابة صحيحة: D
السؤال #7
What two things should the Salesforce Admin do to achieve this? Universal Containers builds a Community on the Napili template. They need to use a survey tool to collect feedback from members.
A. Find and install a Visualforce survey app from the AppExchange
B. Create a new page, add the standard survey components, and publish
C. Build custom Lightning survey components for the template
D. Find and install a Lightning survey app from the AppExchange
عرض الإجابة
اجابة صحيحة: CD
السؤال #8
Northern Trail Outfitters launches a Partner Community using Salesforce tabs and Visualforce. Opportunities needs to be the selected tab for the Community user.What should Salesforce Admin do to fulfill this request?
A. Set the Opportunity tab as the first tab in the selected tabs in Community Management
B. Configure Opportunity as the default landing page in Community Settings in Setup
C. Enable the Opportunity page as the landing page on the Community user guide
D. Set the Opportunity object page as the landing page in the Community Builder
عرض الإجابة
اجابة صحيحة: A
السؤال #9
Universal Containers has the following requirements:- Enable VIP community access once a customer has reached $1 milion in revenue-Maintain customer revenue in Salesforce- All customers must have access to the general customer community- VIP customers must have access to VIP information in the community-The number of profiles in Salesforce must be limitedHow should the Salesforce Admin provide VIP users access to the VIP information?
A. Create a profile that has permissions to the VIP information and assign it to the VIP community users
B. Create a permission set that has permissions to the VIP information and add it to VIP customers
C. Create a sharing set that allows VIP customers to access VIP information
D. Create a sharing rule that allows VIP customers to access VIP information
عرض الإجابة
اجابة صحيحة: A
السؤال #10
Universal Containers want to drive engagement for its Community, and is encouraging users to watch videos and take training. Which three actions should a Community Cloud consultant take to create recommendations in the Community?Choose 3 answersSelect one or more of the following:
A. Enter a description of the recommendation
B. Select a custom recommendation channel in the Marketing Cloud
C. Click "upload image" to include an image with your recommendation
D. Connect to the Einstein recommendation API
E. Enter a label for the button in the recommendation
عرض الإجابة
اجابة صحيحة: ACE
السؤال #11
Universal Containers have asked you to help them set up their Salesforce Community and one of their requirements is to make Reports and Content available to members. What Community licence type(s) would you recommend? [Select 2]
A. Partner Community
B. Salesforce Community Content
C. Customer Community
D. Salesforce
E. Customer Community Plus
عرض الإجابة
اجابة صحيحة: AE
السؤال #12
Universal Containers has a multi -layered distribution structure. The Main Distributors in each geography work with Regional Distributors to sell and service customers in the region. Universal Containers plans to roll out a Community with the following capabilities:Main Distributors and Regional Distributors are considered Partner accounts in Salesforce. Main Distributors can communicate with other Main Distributors. Regional Distributors can communicate with other Regional Distributors who are managed by t
A. Allow Main Distributors to be members of two Communities: one for Main Distributors and one for the Regional Distributors that they manage
B. Build one Community using the Napili template for Main Distributors and Regional Distributors
C. Create a Community for each Main Distributor
D. Build one Community for each Regional Distributor and one for Main Distributors
عرض الإجابة
اجابة صحيحة: C
السؤال #13
Universal Containers needs a Community for distributors who manage their sales with the following requirements: ?Each distributor has multiple users. ?Users within the same distributor should be able to talk with each other. ?Users should NOT be able to talk with users from other distributors. ?The Knowledge articles and other Community features should be the same for all distributors. Flow should the Salesforce Admin meet these requirements?
A. Create Sharing groups to share users within a distributor
B. Create a separate Community for each distributor
C. Enable the Portal user visibility and disable the Community user visibility under Sharing settings
D. Reate a Sharing set to share the users within a distributor in the Community
عرض الإجابة
اجابة صحيحة: C
السؤال #14
One of the features of Salesforce Communities is being able to nest Topics (i.e. Level 1 (parent), Level 2, Level 3) what is the maximum number of topics you are able to create for each level?
A. Level 1 = 25, Level 2 = 15, Level 3 = 10
B. Level 1 = 20, Level 2 = 20, Level 3 = 20
C. Level 1 = 10, Level 2 = 15, Level 3 = 20
D. Level 1 = 25, Level 2 = 10, Level 3 = 10
E. Level 1 = 35, Level 2 = 10, Level 3 = 15
عرض الإجابة
اجابة صحيحة: D
السؤال #15
Universal Containers uses Community to grant customers secure access to their accounts, orders, and invoices. All customers are on a Customer Community License. Universal Containers needs to grant a subset of their customers, known as affiliates, access to other customer Accounts. How should a Salesforce Admin fulfill these requirements?
A. Leverage the Account team to grant affiliates access to the Account
B. Use Apex without sharing to control affiliates' access to the Account
C. Create a public group for affiliates and grant Account access using sharing rules
D. Add a Sharing Set on the Account associated to the Affiliate profile
عرض الإجابة
اجابة صحيحة: C
السؤال #16
-Encourage collaboration among architects and builders- Ensure that members have access to technical expertise about the structural capabilities and limitations of containers- Facilitate the exchange and discussion of design ideas Which three actions should the Admin take prior to launch? A. Set up reputation levels that help users to identify people with greater expertise and incentivise participation B. Establish moderation rules and processes for addressing flagged content C. Make sure customers are memb
-Encourage collaboration among architects and builders- Ensure that members have access to technical expertise about the structural capabilities and limitations of containers- Facilitate the exchange and discussion of design ideas Which three actions should the Admin take prior to launch? A. Set up reputation levels that help users to identify people with greater expertise and incentivise participation B
عرض الإجابة
اجابة صحيحة: BC
السؤال #17
Universal Containers (UC) tracks customers in its Salesforce org as Contacts. UC plans to on-board a select set of existing customers to the UC community, without the need for users to self register. How should a Community Cloud consultant accomplish this task?Select one or more of the following:
A. Use data loader to export contacts and insert as Community users
B. Use the Data Import Wizard to create users from contacts
C. Enable Person Accounts and set the accounts as Community users
D. Use the Salesforce Community user API to create users from contacts
عرض الإجابة
اجابة صحيحة: C
السؤال #18
niversal Containers (UC) is implementing a Customer Community which will have thousands of Accounts with tens of thousands of Community users (Contacts). UC wants to ensure that all Customer Community licensed users are able to access the assets tied to their Accounts. Which action should the Salesforce administrator take when setting up asset sharing to ensure that Community users can see their account assets?Select one or more of the following:
A. Create a sharing rule for each accounts
B. Use Apex managed sharing to grant access to the Community users
C. Implement the role hierarchy on the Customer Community
D. Set up a sharing set that references the Account ID on the asset
عرض الإجابة
اجابة صحيحة: D
السؤال #19
Universal Containers wants to launch a Community where customers can complete a registration form to gain access to the Community. How should a Salesforce Admin add this capability to the Community? Choose one answer
A. Implement a Web-to-case form to capture user details and use case details to create a Community user
B. Create a publically accessible custom page with the registration details and add a link to the Community login page
C. Use the registration form in the company website and allow users to register
D. Enable the option Allow External Users to Self-register in the Community Management page
عرض الإجابة
اجابة صحيحة: D
السؤال #20
Universal Containers is setting up their moderation settings on their community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?Select one or more of the following:
A. 3
B. 4
C. 2
D. 5
عرض الإجابة
اجابة صحيحة: B
السؤال #21
It's been a long and exciting week of developing your new Customer Community, so exciting in fact you just removed the Administrator profile from the Selected Community Profiles and can no longer access the Community. What should you do next?
A. Create a case with Salesforce support
B. Disable the community and reactivate it as this automatically adds the Administrator Profile
C. Perform Community Membership updates using the API
D. Go into Setup >> Community Settings and Select >> Apply default access settings
عرض الإجابة
اجابة صحيحة: C
السؤال #22
Cloud Kicks noticed its data quality has degraded since its initial Sales Cloud implementation and is working with a consultant to develop a data management plan. The consultant suggested somebest practices for creating, processing, and maintaining data.Which functional area can be improved by using third-party data enrichment tools?
A. Monitoring changes and updates
B. Owning roles and records
C. Enforcing validation rules
عرض الإجابة
اجابة صحيحة: A
السؤال #23
Universal Containers creates a Community for their end users to access invoices. The invoice pages are mobile of responsive and utilize rich text styling for the amount totals in each column. Mobile access to these invoices is important. The API Enabled profile permission has been turned on to allow Salesforce mobile access to external users with Communities licenses.Which characteristic of this Community will cause display problems when accessed from an Android mobile device?
A. 'API enabled' profile permission
B. Mobile responsiveness
C. Community URL access
D. Rich text styling
عرض الإجابة
اجابة صحيحة: D
السؤال #24
Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager and Community Builder) from a Mobile Device, what do you recommend?
A. Navigate to the community URL and append /manage/one
B. Wendy should access Community Manager and Community Builder via a Desktop browser only
C. Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community
D. Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher
عرض الإجابة
اجابة صحيحة: B
السؤال #25
Cloud Kicks (CK) has been losing market share to competitors over the past year. CK management is planning next year's budget and has allocated more money for in-person meetings with its existing partners because CK thinks it will reduce churn.Which option should a consultant recommend that CK use to track the spending increase for onsite visits?
A. Report on opportunities with and without onsite activities
B. Report on the activity type that corresponds to an onsite visit
C. Report on accounts with and without onsite activities
عرض الإجابة
اجابة صحيحة: B

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