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السؤال #1
What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?
A. Send Loyalty Promotion Segments to marketing Cloudcorrect
B. Automatically Add a New Individual Relationship
C. Activating and Publishing the Segmentcorrect
D. Enable Connector Settings on all the Loyalty Objectscorrect
E. Enable Service Connector for Promotion Escalations
عرض الإجابة
اجابة صحيحة: ACD
السؤال #2
A company has decided to use Loyalty Management for customer retention, which will lead to increased revenue. Based on market research, the company decided to make the points available for its Loyalty Program Members after the return period of 14 days is over.What is the best solution to meet the company's business requirements?
A. Install App Exchange
B. Enable Pending Points
C. Enable Deferred Points
D. Enable Escrow Points
عرض الإجابة
اجابة صحيحة: C
السؤال #3
A Customer Support Manager noticed that the customers support team’s performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time. What is the standard solution to display the information regarding the Loyalty? Program Member on the case detail page?
A. Create formula fields on Case Object
B. Create a Screen Flow
C. Embed Loyalty Member Profile Cardscorrect
D. Develop a custom component
عرض الإجابة
اجابة صحيحة: C
السؤال #4
What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?
A. To enable the purchasing of products and take payment
B. To create unified profile from multiple source of truth and build a golden record
C. To be able to send personalized marketing emails in batches
D. To offer promotions in real-time to customers
عرض الإجابة
اجابة صحيحة: D
السؤال #5
Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app. What does the Salesforce Administrator have to do?
A. Use standard Order Lookup on the Loyalty Ledger object
B. Create a custom text field in Transaction Journal object to save the order purchased by the client
C. Use the standard Order Lookup of the Transaction Journal Objectcorrect
D. Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member
عرض الإجابة
اجابة صحيحة: C
السؤال #6
The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?
A. Rows do not have an analysis limit, only licenses do
B. Administrators can analyze up to 25 million rows
C. Administrators can analyze up to 1 million rows
D. Administrators can analyze up to 10 million rows
عرض الإجابة
اجابة صحيحة: D
السؤال #7
An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year. What should the agent do to ensure the customer receives the 50% discount?
A. Use the “issue Voucher” flow template
B. Activate the voucher assignment batch
C. Use Issue voucher from the Loyalty Program Member page
D. Assign a voucher definition from the customer’s Loyalty Program Member
عرض الإجابة
اجابة صحيحة: A
السؤال #8
A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section. The below products have been added to the system and are available under the product objects. Chocolate cookies, linked with product category snacks Green soda from beverage importer Which two steps should an Administrator take to fulfill task with the least effort?
A. Add the partner in the lookup on the snack productcorrect
B. Choose ‘’Category’’ option and map the Chocolate cookies to the partner
C. Add the partner in the Lookup on the Chocolate cookie product
D. Choose ‘’Product” option and map the green soda to the partnercorrect
عرض الإجابة
اجابة صحيحة: AD
السؤال #9
A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud. The notification message will require the “first name” and the “membership number” to personalize the message and, a custom object named “voucher issued” with the necessary data attributes. Which option for the entry event should be selected as the preferred implementation approach that can meet the
A. Option Acorrect
B. Option B
C. Option C
D. Option D
عرض الإجابة
اجابة صحيحة: A
السؤال #10
A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers. 1. for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more. 2. for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200. 3. for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase
A. "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount
B. "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non- qualifying point deduction = transaction amount
C. "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier- qualifying multiplier =2
D. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non- qualifying point deduction = transaction amount / 2
E. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non- qualifying point deduction = transaction amount
عرض الإجابة
اجابة صحيحة: ADE
السؤال #11
Which step is critical when implementing a loyalty management solution?
A. Assigning loyalty points for every purchase
B. Automating all loyalty processes
C. Disabling manual promotions
D. Defining a customer journey map
عرض الإجابة
اجابة صحيحة: D
السؤال #12
Northern Trail Outfitters an online clothing store has recently enabled the Loyalty Program. Which objects count toward data storage capacity?
A. Person Account, Orders, Loyalty Program Members, Transaction Journals
B. Person Account, Loyalty Ledgers, Cases, Loyalty Program Currency
C. Person Account, Email Messages, Transaction Journals, Loyalty Member Currency
D. Person Account, Loyalty Member Tier, Orders, Loyalty Program Members
عرض الإجابة
اجابة صحيحة: A
السؤال #13
An airline’s Loyalty program offers several ways to accrue points, including: * Enrollment Bonus * Member Referral * Flight Purchase * Additional information on the member profile. The Salesforce Administrator must classify the different accrual transaction journals. What should the administrator configure to meet these requirements?
A. Create a custom field on transaction journal object
B. Create a custom field on Loyalty Ledger object
C. Create a Journal Type for each case
D. Create a Journal Subtype for each case
عرض الإجابة
اجابة صحيحة: C
السؤال #14
When determining the appropriate loyalty package, what is a key factor to evaluate?
A. The customer’s operational geographies
B. The scalability of the loyalty program
C. The number of external APIs needed
D. The customer’s existing marketing strategies
عرض الإجابة
اجابة صحيحة: B
السؤال #15
What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?
A. Created Datecorrect
B. Last Modified Datecorrect
C. Current Member Count
D. Reporting Enabled (Boolean)
عرض الإجابة
اجابة صحيحة: AB
السؤال #16
What three facts should the administrator consider when creating and managing member groups?
A. Groups are associate with tiers
B. Accrual type transactions associated with a group can be canceled
C. Qualifying points can’t be transferred to a group
D. Vouchers can’t be issued to groups
E. Promotions can’t offered to groups
عرض الإجابة
اجابة صحيحة: BCD
السؤال #17
Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made. How can this be built into Salesforce?
A. Download an app from the AppExchange to connect Salesforce and the external system
B. Create customer web service with Order Object
C. Create an schedule process to call the external system
D. Create with the external system to create Transaction Journals
عرض الإجابة
اجابة صحيحة: D
السؤال #18
A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.How will the personalized benefits be display for each Loyalty Program member?
A. On the Loyalty Member Tier Benefit Related List, linked to Loyalty Program Member
B. On the Member Benefit Related List, linked to Loyalty Program Member
C. On the Transaction Journal Related List, Linked to Loyalty Program Member
D. On the Voucher Related List, linked to Loyalty Program member
عرض الإجابة
اجابة صحيحة: B
السؤال #19
Universal Container (UC) is developing a points-based Loyalty Program after the last accrual transaction.How can the Salesforce Administrator set up this expiration model?
A. Set up Expire Activity Based Qualifying Points
B. Set up Expire Fixed Non-Qualifying Points
C. Set up Expire Activity Based Non-Qualifying Points
D. Set up Reset Qualyfing Points
عرض الإجابة
اجابة صحيحة: C
السؤال #20
Universal container launched a Loyalty Program. The salesforce Administrator to….. to create a private portal for the Loyalty Program. What is the last step the Salesforce Administrator must complete?
A. Associate the Loyalty Program with the site
B. Activate the Experience Cloud sitecorrect
C. Add the relevant Experience Cloud components to the pages
D. Create the Experience Cloud site
عرض الإجابة
اجابة صحيحة: B
السؤال #21
Universal container launched a Loyalty Program. The salesforce Administrator to….. to create a private portal for the Loyalty Program. What is the last step the Salesforce Administrator must complete?
A. Associate the Loyalty Program with the site
B. Activate the Experience Cloud sitecorrect
C. Add the relevant Experience Cloud components to the pages
D. Create the Experience Cloud site
عرض الإجابة
اجابة صحيحة: B
السؤال #22
What are key factors when defining loyalty promotions? (Choose two)
A. Setting clear eligibility requirements
B. Aligning promotions with customer journeys
C. Automating promotion expiration
D. Restricting promotions to lower-tier members only
عرض الإجابة
اجابة صحيحة: AB
السؤال #23
Which Salesforce feature supports complex rule processing for loyalty rewards?
A. OmniStudio
B. Apex Triggers
C. Einstein Analytics
D. Flow Builder
عرض الإجابة
اجابة صحيحة: D
السؤال #24
A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?
A. Modify the Marketing user profile to include permission to run reports
B. Create a permission set to run reports and assign it to marketing users
C. Enable CRM Analytics and create a Loyalty app
D. Search Salesforce AppExchange for Loyalty Analytics apps
عرض الإجابة
اجابة صحيحة: C
السؤال #25
The Member Services team wants to view the information of a member’s recent transactions and manual adjustments on the Contact record. What are the two recommendations that an IT Administrator should suggest?
A. Embed the ‘Member Summary Embedded Dashboard on the Contact recordcorrect
B. Embed the Member Service Manager Home Dashboard on the Contact record
C. Add the ‘Transaction Journals’ related list to the Contact record
D. Add the ‘View Member Profile’ component on the Contact recordcorrect
عرض الإجابة
اجابة صحيحة: AD
السؤال #26
What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?
A. Send Loyalty Promotion Segments to marketing Cloudcorrect
B. Automatically Add a New Individual Relationship
C. Activating and Publishing the Segmentcorrect
D. Enable Connector Settings on all the Loyalty Objectscorrect
E. Enable Service Connector for Promotion Escalations
عرض الإجابة
اجابة صحيحة: ACD
السؤال #27
Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions. What are two benefits a program gets by using Batch Management in this context?
A. Tracks the status and health of batch jobscorrect
B. Process large volumes of transactionscorrect
C. Load large volumes of external data coming from external systems
D. Process zip files full of Loyalty Transactions coming from point-of-sales systems
عرض الإجابة
اجابة صحيحة: AB
السؤال #28
Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers. Which two steps must a Consultant take in Loyalty Management to set up this promotion?
A. Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date
B. Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher
C. Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher
D. Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date
عرض الإجابة
اجابة صحيحة: BD
السؤال #29
Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce. What is a prerequisite for using Loyalty APIs to fetch the member information?
A. Create custom objects in Loyalty
B. Create a Connected App in Platformcorrect
C. Create customer integration code
D. Create Data Processing jobs
عرض الإجابة
اجابة صحيحة: B
السؤال #30
The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups-Status Tier Group with a Fixed model and period of one year. The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date. A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023. Which date would be the new Expiry date or this member afte
A. December 31, 2024
B. March 31 2024correct
C. December 31, 2023
D. March 16, 2020
عرض الإجابة
اجابة صحيحة: B
السؤال #31
Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers. What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.
A. Contact, Account, and Opportunity
B. Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign
C. Voucher Definition, products, and Loyalty Member Tier
D. Contact Loyalty Program Member, and Loyalty Member Tier
عرض الإجابة
اجابة صحيحة: D
السؤال #32
Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real - time with every purchase made. How can this be built into Salesforce?
A. Download an app from the AppExchange to connect Salesforce and the external system
B. Create customer web service with Order Object
C. Create an schedule process to call the external system
D. Create with the external system to create Transaction Journals
عرض الإجابة
اجابة صحيحة: D
السؤال #33
What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?
A. Send Loyalty Promotion Segments to marketing Cloud
B. Automatically Add a New Individual Relationship
C. Activating and Publishing the Segment
D. Enable Connector Settings on all the Loyalty Objects
E. Enable Service Connector for Promotion Escalations
عرض الإجابة
اجابة صحيحة: BCD
السؤال #34
Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?
A. Loyalty membership merge
B. Loyalty member profile
C. Loyalty member enrollment
D. Resetting tier points
عرض الإجابة
اجابة صحيحة: BC
السؤال #35
The Member Services team wants to view the information of a member’s recent transactions and manual adjustments on the Contact record. What are the two recommendations that an IT Administrator should suggest?
A. Embed the ‘Member Summary Embedded Dashboard on the Contact record
B. Embed the Member Service Manager Home Dashboard on the Contact record
C. Add the ‘Transaction Journals’ related list to the Contact record
D. Add the ‘View Member Profile’ component on the Contact record
عرض الإجابة
اجابة صحيحة: AD

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