السؤال #1

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

A. Create a Process Builder to generate a report

B. Create a custom report

C. Use the standard Service Report

D. Use the standard Work Order email template

عرض الإجابة

اجابة صحيحة: C

السؤال #2

Universal containers products need to be traceable form the factory to customer sites. The products are installed using disposable kits. How should the consultant configure this?

A. Create the products and the installation kits as unsterilized inventory

B. Create the products and the installation kits as serialized inventory

C. Creak the products as serialized inventory and the installation kits as unsterilized inventory

D. Create the products and the installation kits as a single serialized product

عرض الإجابة

اجابة صحيحة: C

السؤال #3

universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion.What should a consultant utilize to meet thisrequirement?

A. Work order record types

B. Entitlements

C. Work types

D. Entitlement templates

عرض الإجابة

اجابة صحيحة: C

السؤال #4

Universal Containers sells products that are made up of serialized components. Field Technicians often need towork on a specific component. How should a Consultant recommend tracking the products a customer buys so Work Orders can be assigned to a component?

A. Use Work Orders and define a hierarchy

B. Use Orders and Order Products

C. Use Products and Product Families

D. Use Assets and define a hierarchy

عرض الإجابة

اجابة صحيحة: B

السؤال #5

Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?

A. Update the Service Appointment Status field

B. Update the Service Appointment field "In Jeopardy

C. Update the Service Appointment Chatter feed

D. Reschedule the Service Appointment for later

عرض الإجابة

اجابة صحيحة: C

السؤال #6

Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion. What should a Consultant recommend to meet this requirement?

A. Post to the Service Appointment Chatter feed

B. Change the Status field on the Service Appointment

C. Adjust the Scheduled End field on the Service Appointment

D. Update the In Jeopardy field on the Service Appointment

عرض الإجابة

اجابة صحيحة: D

السؤال #7

Which two considerations impact the scheduled time frame of multi-day work? Choose 2 answers

A. Assigned resource

B. Homebase travel

C. Resource skill level

D. Break duration

عرض الإجابة

اجابة صحيحة: AD

السؤال #8

Which two features on the dispatcher console should the consultant use to visualize rules violating service appointments? Choose 2 answers

A. Gantz

B. Gantt Map

C. Appointment List

D. Color Palettes

عرض الإجابة

اجابة صحيحة: AC

السؤال #9

Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?

A. Use Assets and define a hierarchy

B. Use a custom object to model the BoM

C. Use an ERP to manage the BoM

D. Use Products and add to an Order

عرض الإجابة

اجابة صحيحة: C

السؤال #10

Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

A. Work Order Record Types for Break-fix, Install, and Inspection

B. Work Type Line Items for Install, Break-fix, and Inspections

C. Work Types and Skill Requirements for Install, Break-fix, and Inspections

D. Work Order custom fields to define Install, Break-fix, and Inspections

عرض الإجابة

اجابة صحيحة: C

السؤال #11

Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active. What configuration should a Consultant recommend for the Scheduling Policy?

A. Match Fields

B. Required Resource

C. Match Boolean

D. Preferred Resource

عرض الإجابة

اجابة صحيحة: C

السؤال #12

Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments' status using the Dispatcher console Gantt chart.Which steps should the Consultant take to meet these requirements?

A. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources

B. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources

C. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile

D. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician

عرض الإجابة

اجابة صحيحة: C

السؤال #13

Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

A. Adjust Scheduling Policy

B. Knowledge Base

C. Customer Entitlements

D. Dispatching

E. Scheduling

عرض الإجابة

اجابة صحيحة: ABD

السؤال #14

Universal Container's Dispatchers want to visualize the planned travel route for a Technician during their shift.Which feature should the Consultant recommend to meet the requirement?

A. Service Resource Dashboard

B. Service Appointment Reports

C. Street-level Routing

D. Aerial Routing

عرض الإجابة

اجابة صحيحة: B

السؤال #15

Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a predefined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

A. Add the Work Order Quick Action on the Case

B. Use Work Types to achieve pre-defined templates

C. Add the Work Order Quick Action on the Account

D. Use Record Types to achieve pre-defined templates

عرض الإجابة

اجابة صحيحة: AB

السؤال #16

Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

A. Create a new Work Order and relate it to the previous Work Order

B. Create a new Work Order and relate it to the Customer

C. Update a field called "Repeat Call" on the initial Work Order

D. Create new Work Order Line Items under the initial Work Order

عرض الإجابة

اجابة صحيحة: A

السؤال #17

Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?

A. Resource Availability

B. Extended Match

C. Required Resource

D. Match Fieldcorrect

عرض الإجابة

اجابة صحيحة: D

السؤال #18

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.

A. Custom Work Order Escalation Rules

B. Custom Validation Rule on Work Orderscorrect

C. Custom Approval Process on Work Orders

D. Custom Work Order Status with Categorycorrect

عرض الإجابة

اجابة صحيحة: BD

السؤال #19

Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician.How should consultants meet these requirements?

A. Work order will have multiple service appointments

B. Each account will have a service appointment that will represent the work to be done at customer site

C. Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment

D. Each asset will have a service appointment that will represent work order needed each machine

عرض الإجابة

اجابة صحيحة: C

السؤال #20

Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.

A. Add the allowed Status Transitions in Field Service Settings

B. Add new Status to the Work Order

C. Add the Status Transitions to the Technicians’ Profile

D. Add new Status to the Service Appointment

عرض الإجابة

اجابة صحيحة: CD

السؤال #21

Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.What should a Consultant recommend to accurately record the required work?

A. ServiceAppointments and Service Appointment Line Items

B. Work Orders with Products Consumed

C. Work Orders with Work Order Line Items

D. Work Orders with Service Appointments

عرض الإجابة

اجابة صحيحة: C

السؤال #22

a customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled togetherand in sequence.Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?Choose

A. The same resource and same day fields appear on the service appointments page layout

B. The complexwork visual force page is added to the service appointments page layout

C. A dependency has been created between the two appointment and the start time are the same

D. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected

E. The dependency type is set to start after finish and day on the service appointment in the dependency

عرض الإجابة

اجابة صحيحة: BDE

السؤال #23

Universal Containers wants to identify which resources need more or fewer appointments.Which Gantt chart filter option should a Consultant recommend to provide this information?

A. Select Sort by Average Utilization on the Resources Tab

B. Select Date Resolution on the Hours Tab

C. Select Travel Time and Breaks as skills on the Skills Tab

D. Select Hours, Absences and Overtime on the Utilization Tab

عرض الإجابة

اجابة صحيحة: A

السؤال #24

Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.What is preventing the drip feed from triggering?

A. The appointment status is going from Scheduled to Completed

B. The status on completedappointments can only be Canceled, Completed, or Cannot Complete

C. The default drip feed setting is overriding the drip feed rate on a service territory

D. Other scheduled jobs are dispatching appointments and exceeding the drip feed value

عرض الإجابة

اجابة صحيحة: B

السؤال #25

Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a QuickAction. What should a Consultant recommend to achieve this requirement?

A. Update the Service Appointment Status field

B. Update the Service Appointment field "In Jeopardy

C. Update the Service Appointment Chatter feed

D. Reschedule the ServiceAppointment for later

عرض الإجابة

اجابة صحيحة: C

السؤال #26

Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date. What are two ways a Consultant can configure Maintenance Plans to meet the requirement?Choose 2 answers

A. Auto-generate Work Orders with a 14 day Generation Timeframe

B. Auto-generate Work Orders with a 14 day Generation Horizon

C. Associate a Work Type called Site Visit to a Maintenance Plan

D. Associate a Required Skill called Site Visit to a Maintenance Plan

عرض الإجابة

اجابة صحيحة: BC

السؤال #27

A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

A. Create a new user territory associated with the Service Territory and dispatcher

B. Configure and run the User Territory Sharing Job in Field Service Settings

C. Assign a new user territory and add each of the assigned service resources

D. Add the resources assigned to the Service Territory's Member related list

عرض الإجابة

اجابة صحيحة: AB

السؤال #28

Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?

A. Create 5 Resources with 20 hours available a week

B. Createa Resource with 20 hours available a day

C. Create 100 Service Appointments with Contractors as Required Resources

D. Create a Capacity-based Resource with 100 hours capacity a week

عرض الإجابة

اجابة صحيحة: D

السؤال #29

Which two scenarios are fully supported by Maintenance Plans? Choose 2 answers

A. Appointments on the first Tuesday of the monthcorrect

B. Site inspections during the first week of the "year

C. Quarterly sales visits to a customer

D. Weekly recurring appointments at 8:00 AMcorrect

عرض الإجابة

اجابة صحيحة: AD

لا تريد أن تفوت شيئا؟

اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع!
احصل الان

View The Updated Salesforce Exam Questions

عرض الإجابات بعد التقديم

لا تريد أن تفوت شيئا؟

اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع! احصل الان

View The Updated Salesforce Exam Questions

عرض الإجابات بعد التقديم

اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع!
احصل الان