السؤال #1

One of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm On which object should a consultant set operating Hours to meet this requirement?

A. Service territory number

B. Service territories

C. Service appointment

D. Account

عرض الإجابة

اجابة صحيحة: D

السؤال #2

A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.Where should the technician record this information?

A. The Product Item Transactions Related List on the Product Item

B. The Work Order Line Item associated with the completed Work Order

C. The Products Consumed section on the Work Order

D. The Product Request Line Item associated with the Product

عرض الإجابة

اجابة صحيحة: C

السؤال #3

Universal Containers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose 2 answers

A. Salesforce browser-based application

B. Salesforce Field Service mobile application

C. Custom mobile application

D. Salesforce mobile application

عرض الإجابة

اجابة صحيحة: AB

السؤال #4

Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?

A. Work Types with an Estimated Duration

B. Operating Hours for Customer Accounts

C. Work Orders with Operating Hours

D. Work Types with Service Level Agreement

عرض الإجابة

اجابة صحيحة: A

السؤال #5

Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app. What should a Consultant recommend to control their Technicians' view?

A. Mini-Page Layouts

B. Page Layouts

C. Visualforce Pages

D. Field Sets

عرض الإجابة

اجابة صحيحة: B

السؤال #6

Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

A. Change the Work Order with a closed status of "Cancelled

B. Change the Work Order with a status of "New

C. Re-use the existing Work Order for the follow-up

D. Create a child Work Order for the follow-up Work Order

عرض الإجابة

اجابة صحيحة: AD

السؤال #7

Universal container want to track technician van stock using thefield service lightning mobile app and ensure the technician report when part is used Which three data elements should a consultant recommend tracking to support this requirement?Choose 3 answers

A. Products required

B. Inventory

C. Mobile locations

D. Warehouse locations

E. Product consumed

عرض الإجابة

اجابة صحيحة: ACE

السؤال #8

universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?

A. mini page layouts

B. page layouts

C. field setscorrect

D. visual force page

عرض الإجابة

اجابة صحيحة: C

السؤال #9

Which two features on the dispatcher console should the consultant use to visualize rules violating service appointments?Choose 2 answers

A. Gantz

B. Gantt Map

C. Appointment List

D. Color Palettes

عرض الإجابة

اجابة صحيحة: AC

السؤال #10

A Technician is onsite where there is no connectivity and is required to capture the customer’s signature. What is the appropriate order of operations as the Technician goes back online?

A. Capture signature, update record, sync device, deliver Service Report

B. Deliver Service Report, capture signature, update record, sync device

C. Deliver Service Report, update record, sync device, capture signature

D. Capture signature, sync device, update record, deliver Service Report

عرض الإجابة

اجابة صحيحة: A

السؤال #11

Universal container (uc) sells shipping Containers and container parts. UC wants to track each customer's container and associated part for field servicing, sales, and reporting purposes. Which solution should a Consultant recommend to relate the part to a customer container?

A. Add the container as an asset on account and make the part internal assets

B. Add the container as product on the account and part to the child product related list

C. Create a hierarchical relationship between the parent product container and the child part product

D. Create an asset hierarchy on account with container as root asset and part as the child assets

عرض الإجابة

اجابة صحيحة: D

السؤال #12

A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.What should the Consultant recommend to meet this requirement?

A. Create and schedule independent Work Orders for each Asset, each with a Service Appointment

B. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset

C. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits

D. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment

عرض الإجابة

اجابة صحيحة: B

السؤال #13

The Org-Wide Default sharing for a Service Appointment is set to Private. If the Service Appointment is cancelled, which users will have visibility to the record?

A. Owner of Service Appointment and members of User Territory

B. Assigned Resources, Owner of Service Appointment and members of User Territory

C. Assigned Resources, Owner of Service Appointment and members of Service Territory

D. Owner of Service Appointment and members of Service Territory

عرض الإجابة

اجابة صحيحة: A

السؤال #14

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

A. Create a Process Builder to generate a report

B. Create a custom report

C. Use the standard Service Report

D. Use the standard Work Order email template

عرض الإجابة

اجابة صحيحة: C

السؤال #15

Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

A. Create a recurring Service Appointment

B. Create Resource Absences every day

C. Use appropriate Resource Operating Hours

D. Use the Resource Availability Rule

عرض الإجابة

اجابة صحيحة: A

السؤال #16

The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers

A. Select a Service Appointment from the list and use the “Schedule” action

B. Select a Service Appointment from the list, use the “Change Status” action and “Dispatch

C. Select multiple Service Appointments from the list and bulk schedule them

D. gy Select a Service Appointment from the list, use the “Candidates” action, and select the best time slot

E. Select a Service Appointment from the list, use the “Edit” action and allocate the Resource

عرض الإجابة

اجابة صحيحة: ACD

السؤال #17

Universal Containers has a call centerthat responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.Which permission set license should be assigned to the Call Center Agents?

A. F5L Dispatcher License

B. FSL Resource License

C. FSL Admin License

D. FSL Agent License

عرض الإجابة

اجابة صحيحة: D

السؤال #18

Universalcontainers has enabled field service lightning and wants to enable milestones for work orders. What should a consultant take into consideration?

A. Creating milestones for work orders requires an entitlement for case

B. Creating milestone trackers requires a custom lightning component

C. Creating entitlements for work orders requires a custom lightning component

D. Creating entitlements for cases and work orders must be separated

عرض الإجابة

اجابة صحيحة: D

السؤال #19

Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?

A. Attach Knowledge Articles to Work Order Line Items Only

B. Manage Attached Articles and Search the Knowledge Base

C. Attach Articles to Work Orders and Work Order Line Items

D. Include Quick Actions and Global Actions in Attached Articles

عرض الإجابة

اجابة صحيحة: BC

السؤال #20

Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?

A. Quick Action on Opportunity to Create Work Order

B. Quick Action on Work Order Line Items to Create Opportunity

C. Quick Action on Work Order to Create Opportunity

D. Quick Action on Opportunity to Create Work Order Line Item

عرض الإجابة

اجابة صحيحة: C

السؤال #21

An employee at Universal Containers performs the role of a Dispatcher and a Technician.How should a Consultant configure Salesforce Field Service to support this behavior?

A. Create one Service Resource and assign the relevant Permission Set Licenses

B. Create one Service Resource and assign the Technician and Dispatcher role

C. Create two Skills records and assign them to the Service Resource record

D. Create two Service Resources and assign them to the employee

عرض الإجابة

اجابة صحيحة: A

السؤال #22

Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups?

A. Configure Status Transitions based on Resource Type

B. Limit Status Transition based on Profile

C. Allow Status Transitions based on Role

D. Block Status Transitions using a Validation Rule

عرض الإجابة

اجابة صحيحة: B

السؤال #23

Universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app.What should a consultant recommend to control their technicians?

A. field sets

B. page layouts

C. mini page layouts

D. visual force page

عرض الإجابة

اجابة صحيحة: B

السؤال #24

Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.Which two items should the Consultant recommend to meet the requirement? Choose 2 answers

A. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to "scheduled

B. Ensure that Status Transitions are configured to prevent the update from "Cannot Complete" to "None

C. Define "Cannot Complete" as a Pinned Status for Auto-Dispatch Services

D. Define "Cannot Complete" as a Pinned Status for Scheduling and Optimization Services

عرض الإجابة

اجابة صحيحة: BD

السؤال #25

A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?

A. Deliver Service Report, capture signature, update records, sync device

B. Capture signature, sync device, update record, deliver Service Report

C. Deliver Service Report, update record, sync device, capture signature

D. Capture signature, update record, sync device, deliver Service Report

عرض الإجابة

اجابة صحيحة: D

السؤال #26

Universal containers just started its field service implementation and is configuring service territories and locations. Need to be associated to territories. In which two ways should the consultant show this relationship? Choose 2 answers

A. add the service territory location related list on the location page layout

B. create the service territory location as a location lookup field

C. add the service territory location related list on the service territory page layout

D. create the service territory location as a service territory lookup field

عرض الإجابة

اجابة صحيحة: AC

السؤال #27

Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used. Which three data elements should a Consultant recommend tracking to support these requirements? Choose 3 answers

A. Inventory

B. Warehouse Locations

C. Products Consumed

D. Products Required

E. Mobile Locations

عرض الإجابة

اجابة صحيحة: ACE

السؤال #28

universal container provides maintenance and emergency services to its customers. Sending technician emergency call during the day causes long travel time and reduces the number of appointments that a technician can complete.Which features should a consultant use to reduce and increase technician productivity?

A. Resource schedule optimization

B. Reschedule appointment

C. Fix overlaps

D. Fall in schedule

عرض الإجابة

اجابة صحيحة: A

السؤال #29

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.How should the Consultant meet this requirement?

A. Use the Assets without Products report

B. Enable and customize the View Asset Hierarchy action

C. Create custom reports and reference the Parent Asset and Root Asset fields

D. Use standard reports and reference the Parent Asset and Root Asset fields

عرض الإجابة

اجابة صحيحة: C

السؤال #30

A Technician reports that the travel time calculated between appointments is often too short and causes Job delays throughout the day.Which settings should the Consultant consider to improve travel time accuracy?

A. Travel Speed Unit, Actual Travel Time

B. Estimated Travel Time, Minimize Travel

C. Minimum Grade, Default Operating Hours

D. Street Level Routing, Default Travel Speed

عرض الإجابة

اجابة صحيحة: D

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View The Updated Salesforce Exam Questions

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اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع!
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