A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.What should the Consultant recommend to meet this requirement?

Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site. Which two considerations should the Consultant take into account when configuring Salesforce Field Service? Choose 2 answers

Universal Containers wants to have more control over the geography in which their Technicians are performing work. What capability should a Consultant enable?

Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.How should a Consultant assign Service Appointments to the Polygon?

Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.Which license types and quantities should the consultant recommend?

Universal containers wants to dispatch emergency work identified throughout the day that needs to completed before lower-priority work.What should the consultant recommend to meet this requirement?

universal container want to track technician van stock using the field service lightning mobile app and ensure the technician report when part is used.Which three data elements should a consultant recommend tracking to support this requirement?Choose 3 answers

Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments’ status using the Dispatcher console Gantt chart. Which steps should the Consultant take to meet these requirements?

Universal Containers maintains their service level agreements at the customer level only. How can a consultant ensure agents can verify coverage?

Upon arrival for the service appointment, technician report a team of people is required to resolve the issue.How can the dispatcher ensure the required resources are assign to the issue?

Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation. Which licensing will be required for the Field Service Schedule Optimization user?

Universal container UC services customers in multiple time zones. UC Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed.How should the consultant configure this?

A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?Choose 2 answers

A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?Choose

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.Which solution should a Consultant recommend so the agent can meet this requirement?

Universal containers wants to report on the volume of products installed within a specific timeframe. Which solution should the consultant utilize to meet the requirement?

Universal Containers (UC) wants to track the full lifecycle of their Cases. UCdefines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?

Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm. How can this be achieved?

Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be onsite at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?

Universal Containers' Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?

Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve this requirement?

Universal containers want to schedule delivery using field service lightning. Each delivery requires that an installation and safety inspection be performed by different technicians during the same visit. The safety inspection needs to be executed after the installation is completedHow should the Consultant use complex work to meet this requirement?