Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.Which method should the consultant suggest?

What is a benefit of a quality monitoring system? Choose 2 answers

Universal Containers wants to track customer satisfaction (CSAT). Which solution will automate the process for support agents to survey customers when cases are closed?

A consulting firm has been retained to implement a new Service Cloud platform for a company. This company requires quick iterations and a speedy project completion. The company has requested frequent project updates for check-ins and refinement.Which methodology should the Consultant recommend to meet the given requirements?

Universal Containers is bringing a new division under their existing Customer Service Contact Center. This will involve servicing several thousand new customers.Which method should a consultant recommend for importing this data into universal containers service cloud instance

SLA says agent must respond within one hour, or if marked "urgent", resolve within one day. How can this best be achieved?

Universal Containers wants a mechanism that provides customers access to product installation guides, warranty information.What solution should the consultant recommend to meet this request?

What is a business continuity challenge in a cloud-based contact center that operates 24/7? Choose 2 answers

Cloud Kicks (CK) recently implemented Knowledge Centered Support to improve the expertise of its agents. The pilot focused on creating articles for the most common support topics. After the pilot, customer satisfaction has improved and average call time has decreased. To continue improving KPIs, CK wants to know where to focus its efforts next.Which Knowledge dashboard should a consultant use?