السؤال #1

Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the ex

A. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrixcorrect

B. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems

C. Create Apex class and hook code to calculate the price and add as a step within the pricing plan

D. Create another matrix for OTC’s and add all the attributes from Account and product as input and price as Output

عرض الإجابة

اجابة صحيحة: A

السؤال #2

During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlanecorrect

B. Create a Callout that uses a customer adaptor

C. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another

D. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration

عرض الإجابة

اجابة صحيحة: A

السؤال #3

Has commercial attribute called “access Type” on the internet offers with two values, namely DSL and Fiber. UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the “access type” value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?

A. M:M

B. M:1

C. 1:Mcorrect

D. 1:1

عرض الإجابة

اجابة صحيحة: C

السؤال #4

Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

A. Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product

B. Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory

C. Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order

D. Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical productcorrect

عرض الإجابة

اجابة صحيحة: D

السؤال #5

Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

A. Model the Ethernet access device as a child product of the dedicated internet service offer

B. Model dedicated internet service as a child product of the Ethernet access device offer

C. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added

D. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added

عرض الإجابة

اجابة صحيحة: C

السؤال #6

ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

A. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers

B. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes

C. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites

D. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites

عرض الإجابة

اجابة صحيحة: B

السؤال #7

Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel’s Communication Cloud.

A. Use Cart Based APIs

B. Use Digital Commerce APIscorrect

C. Use CPQAppHandler Methods

D. Use EPC APIs

عرض الإجابة

اجابة صحيحة: B

السؤال #8

Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consu

A. Implement the router condition logic in the integration layer as callout task

B. Map all relevant information to the Customer Facing Service (CFS)

C. Use action type from fulfillment request lines in the callout condition task

D. Implement the router condition logic within decomposition layer with more conditions

E. Use the Action type from Order items to the Decomposition Relationship Conditions

عرض الإجابة

اجابة صحيحة: D

السؤال #9

Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request. The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would d

A. What data and from which system will be migratedcorrect

B. Who will be the main point of contact for migration

C. What tools and databases will be used to perform the migrationcorrect

D. What will be the overall cost for migration?

E. What is the quality, structure and frequency of the data migration?correct

عرض الإجابة

اجابة صحيحة: ACE

السؤال #10

Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

A. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operationscorrect

B. Only Migrate the assets needed when customers are trying to place MACD orders

C. Both commercial and technical assets need to be present in Salesforce to successfully process theMACD orders

D. Only Commercial assets need to be present in salesforce to successfully process the MACD orders

عرض الإجابة

اجابة صحيحة: A

السؤال #11

Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

A. Discount

B. Promotions

C. Time Plan

D. Offering

عرض الإجابة

اجابة صحيحة: BC

السؤال #12

T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website

B. Manage product catalog in communication cloud and periodically synchronize the web channels automatically

C. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels

D. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels

عرض الإجابة

اجابة صحيحة: C

السؤال #13

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change

B. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements

C. Accommodate the feature since otherwise business representative will not accept the iteration results

D. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives

عرض الإجابة

اجابة صحيحة: D

السؤال #14

Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV’s attribute to be changes to gold if account’s SLA field value is ‘Gold’. What solution does consultant recommend to achieve the requirement?

A. Advance Rulescorrect

B. Attribute Rules

C. Context Rules

D. Compatibility Rules

عرض الإجابة

اجابة صحيحة: A

السؤال #15

niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion

B. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract

C. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering

D. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quotecorrect

عرض الإجابة

اجابة صحيحة: D

السؤال #16

Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router’s barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A. Configure a manual task Orchestration item that will launch a flow to enter the router’s barcode number and shipping tracking number

B. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router’s barcode number and shipping tracking number

C. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router’s barcode number and shipping tracking numbercorrect

D. Configure a Push Event Orchestration item that will receive the router’s barcode number and shipping tracking number

عرض الإجابة

اجابة صحيحة: C

السؤال #17

Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

A. Model the Ethernet access device as a child product of the dedicated internet service offer

B. Model dedicated internet service as a child product of the Ethernet access device offer

C. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added

D. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added

عرض الإجابة

اجابة صحيحة: C

السؤال #18

What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A. The product services sold can undergo future attribute changescorrect

B. The Product sold is a device accessory such as phone case

C. The product/service sold is high volume, one time billing event, such as a pay per view

D. The product services sold will have child features added in the futurecorrect

E. The product Service sold has a recurring charge

عرض الإجابة

اجابة صحيحة: AD

السؤال #19

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A. Accommodate the feature since otherwise business representative will not accept the iteration results

B. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives

C. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change

D. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements

عرض الإجابة

اجابة صحيحة: B

السؤال #20

Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A. Model the router technical product and decompose it from the business internet offer

B. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule

C. Model the router as an attribute of the business internet offer with a default value of ‘included’

D. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review

عرض الإجابة

اجابة صحيحة: A

السؤال #21

United Telecom has initiated high speed offerings on communication cloud after upgrading its network. Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

A. Change of Plancorrect

B. Apply Promotion

C. Modify Order

D. Disconnect and New order

عرض الإجابة

اجابة صحيحة: A

السؤال #22

United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?

A. To create inventory items to be used in subsequent MACcorrect

B. To validate the migrated assets data aligns with assets data model

C. To validate if decomposition works on migrated assets

D. To validate if MACD works on migrated Assets

عرض الإجابة

اجابة صحيحة: A

السؤال #23

Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

A. Leverage the EPC functionality to track the product related configuration

B. Create a salesforce Report on the Product object to track the product time to market

C. Create salesforce report on EPC project object to track the product time to market

D. Create a Product Time to market app from template in CRM analytics to track the product time to market

عرض الإجابة

اجابة صحيحة: C

السؤال #24

ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A. Discounts

B. Adjustment using Context rulescorrect

C. Promotions

D. Customizations using CPQ Hooks

عرض الإجابة

اجابة صحيحة: B

السؤال #25

Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team’s flow expertizecorrect

B. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance

C. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reusecorrect

D. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse

E. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team’s Flow expertise

عرض الإجابة

اجابة صحيحة: ACD

السؤال #26

Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

A. Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL

B. Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URcorrect

C. Configure a Callout Orchestration item using the enhanced system interface

D. Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event

عرض الإجابة

اجابة صحيحة: B

السؤال #27

An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

A. Downstream Order Item Scope

B. Top Order Item Scope

C. Order Item Scope

D. Account Scopecorrect

عرض الإجابة

اجابة صحيحة: D

السؤال #28

Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC’s website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

A. Discountcorrect

B. Promotionscorrect

C. Time Plancorrect

D. Offering

عرض الإجابة

اجابة صحيحة: ABC

السؤال #29

Universal containers want to include Product A every time they sell the bundle B. Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?

A. Configure the cardinality Min as 0, Max 1 and default as 1

B. Configure the cardinality Min as 1, Max 1 and default as 1

C. Add an Auto Add rule to include product A with bundle B

D. Add a Recommendation rule for Product A when bundle B is added

عرض الإجابة

اجابة صحيحة: A

السؤال #30

Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A. Use the integration procedure to manage the various task that technician need to undertake

B. Use data raptor to assist with integration and introduce several manual task into the flow

C. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

D. Use call out to fully automate the flow so that no manual steps are required

عرض الإجابة

اجابة صحيحة: C

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View The Updated Salesforce Exam Questions

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اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع!
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