السؤال #1

Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements

A. Identify the high - level workload capacity and planning of the IT and Legal teams

B. Prioritize the transformation of activities involving the least development

C. Create project plans for each of the projects that will be on the roadmap

D. Prioritize the transformation of activities related to customers' interactions

E. Explain how the program contributes to the business's goals

عرض الإجابة

اجابة صحيحة: ACE

السؤال #2

Universal Containers (UC) is about to undergo its first release of its digital transformation initiative across clouds like Sales Cloud, B2B Commerce, Marketing Cloud Account Engagement, Experience Cloud, and MuleSoft. UC recently developed its Center of Excellence (CoE) model and is working on how to make sure its developers and administrators can go through a continuous release cycle. The product owner would like to make sure no work is overridden in sandboxes or production. What is the first thing a Solu

A. Make sure the developers all have access to the CLI so that they can package and push their changes to the next environment

B. Appoint a release manager who will keep track of all changes made and which changes have been deployed to the QA, SIT, and UAT environments as part of the sprint

C. Appoint a release manager who will set up the required environments and automated deployments in tandem with a source control based development process

D. Set up a source control based development process that's understood and followed by administrators and developers

عرض الإجابة

اجابة صحيحة: D

السؤال #3

Universal Containers (UC) is implementing a Salesforce B2B multi-cloud project with large volumes of data and daily transactions from multiple third-party systems via multiple integrations. UC is looking at transactions of more than 1 million records a week and, in higher seasons, 10 million records a week. UC has made the decision to get a full copy sandbox to use to test all of its third-party integrations across its multiple clouds. UC has also invested in MuleSoft and the Anypoint Platform as the single

A. Perform API load test against the full copy sandbox before go live

B. Perform unit testing against the full copy sandbox codebase before go live in production

C. Perform page load testing against production after go live

D. Perform API load test against the partial copy sandbox before go live

عرض الإجابة

اجابة صحيحة: A

السؤال #4

Towards the end of the discovery phase, the sales manager and subject matter experts raise a request to get hands-on experience with the solution as soon as possible. They want to ensure the requirements they provided are correctly built out in Salesforce. The project sponsor is unsure how that request may affect the schedule.Which method should a Solution Architect consider in this scenario to validate the requirements during the build sprint without impacting the project timelines?

A. Ensure the project sponsor reviews and signs off on the Functional Specification Document as an acknowledgment that what was built aligns with the original requirements

B. Run a User Acceptance Testing discovery session, based on the Functional Specification Document, to ensure the testing script meets the end users' needs

C. Give every end user the Functional Specification Document as their training materials and test them on the contents

D. Give the end users access to a sandbox environment and a testing script for each of the user stories

عرض الإجابة

اجابة صحيحة: A

السؤال #5

A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbot

A. Agree with the management team to postpone the go-live and increase the scope to include the desired features

B. Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production

C. Explain the long-term vision and roadmap, and then propose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features

D. Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature

عرض الإجابة

اجابة صحيحة: D

السؤال #6

GG3 has gone live with a B2B multi-cloud solution and plans to add more functionality over time. The company has a team of system administrators who each focus on a specific cloud and area of functionality. GG3 has decided to use an Org-Based deployment approach. It wants to protect the investment made and set the team up for success in the future. What should a Solution Architect recommend as a best practice to put checks in place for decisions on changes moving forward?

A. Engage Salesforce services to manage all governance and represent as the Steering Committee

B. Budget for a Governance and Monitoring structure that includes a communications plan and project methodology for the following year

C. Set up a Governance and Monitoring structure that includes a Steering Committee, a Center of Excellence, and a Data governance council

D. Engage a third-party company to manage all governance and represent as the Steering Committee

عرض الإجابة

اجابة صحيحة: C

السؤال #7

Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.Which integration mechanism should achieve this with standard capabilities?

A. Salesforce Connect

B. SOAP API

C. Change Data Capture

D. Bulk Rest API

عرض الإجابة

اجابة صحيحة: A

السؤال #8

Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to have visibility of Commerce Cloud data because customers in the held will often ask about sales order details.What should the Solution Architect recommend to give this kind of data access?

A. Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users

B. Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users

C. Give Commerce Cloud license to the Field Service team to view Order and Order Item data

D. Give Sales Cloud license to the Field Service team to view Order and Order Item data

عرض الإجابة

اجابة صحيحة: A

السؤال #9

Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems. Which integration mechanism should achieve this with standard capabilities?

A. Salesforce Connectcorrect

B. SOAP API

C. Change Data Capture

D. Bulk Rest API

عرض الإجابة

اجابة صحيحة: A

السؤال #10

Universal Containers (UC) currently utilizes Sales Cloud and Experience Cloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud. UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a

A. Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records

B. Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules

C. Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users

D. Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community

عرض الإجابة

اجابة صحيحة: C

السؤال #11

Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executive team is how UC can de-risk itself and stay within budget during the build while still hitting the objectives that were defined m the design phase.Which recommendation should the Solution Architect make to alleviate the executive team's concerns duri

A. Help the executive team develop a governance framework; and team to focus on those concerns throughout the build and track the budget

B. Promise the executive team that the project manager will always give comprehensive budget numbers every week and they will never overrun on budget

C. Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build

D. Assure the executive team that the current project is at a fixed scope and there will not be any overrun on budget

عرض الإجابة

اجابة صحيحة: A

السؤال #12

Universal Containers (UC) has expanded rapidly in recent yean following a number of acquisitions. The new CMO wants to use all Leads from one of the acquired Salesforce orgs to luck-start a new targeted campaign in uC's mam Salesforce org. The acquired company would like to keep its Lead data because it enriches the Lead before it comes into Salesforce via third-party marketing tool and supports its direct sales channel. Beyond the Lead use case, both Salesforce orgs will remain completely independent from

A. Discuss a strategy that includes manually migrating all Leads from the source org to the target org every day using data loader

B. Discuss a strategy between the source org and target org Sales teams on the criteria of Leads to migrate from the source org to the target org, and migrate Leads to the target org before the enrichment within the source org

C. Discuss long-term strategies around deprecating the source org's ability to collect and enrich Lead data, and start to direct all Leads to the target org and ignore the source org

D. Discuss a strategy between the source org and target org Sales teams on the criteria of Leads to migrate from the source org to the target org, and migrate Leads to the target org after they are enriched in the source org

عرض الإجابة

اجابة صحيحة: D

السؤال #13

Universal Containers (UC) is looking to implement a CPQ + 626 Commerce multi-cloud solution and use the CPQ 626 Commerce Connector to keep the two in sync. As part of this implementation, UC is looking to be able to have a streamlined product and pricing experience. As UC would like to sell product kits with tiered pricing through the self-service storefront, it would like to ensure this model can be supported effectively.Which two considerations should a Solution Architect keep in mind for the implementati

A. for supporting kits in the B2B Commerce Storefront, they need to create equivalent bundle products on the CPQ side

B. For the described multi-cloud solution, it is a best practice to set the CPQ precision to two decimal points

C. On the CPQ 826 Commerce Connector, the default mapping of tiered pricing in 826 Commerce is to Discount Schedules in CPQ

D. It is important to ensure the Price Rules run for Quotes initiated via 628 Commerce Storefront to maintain consistency in business rules being applied

عرض الإجابة

اجابة صحيحة: AC

السؤال #14

The ccUtil apex class in Salesforce B2B Commerce provides numerous utility functions that can be leveraged in subscriber classes. Which command will return the value in the given Map if found or a default value in the event that the Map is null, empty, or an object is not found for that key?

A. ccrz

B. ccrz

C. ccrz

D. ccrz

عرض الإجابة

اجابة صحيحة: A

السؤال #15

Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning. What are two recommendations a Solution Architect should make to ensure UC's

A. Fix the scope of the sprint during release planning regardless of how long it takes

B. Create a regular sprint cadence across the different teams to demonstrate new functionality

C. Use the last sprint of the release to stabilize it and eliminate identified issues

D. Utilize the last sprint to include functionality that was missed from previous sprints

عرض الإجابة

اجابة صحيحة: BD

السؤال #16

Universal Containers (UC) is in the process of identifying if Revenue Cloud will work for its business processes. UC has already implemented Sales Cloud, which includes complex steps and checklists that are orchestrated based on changes made to an Opportunity. Based on the current Sales Cloud implementation, UC has concerns about how Revenue Cloud will interact with its current customizations on the Opportunity object and if it will be difficult to customize the solution in the future.Which design approach

A. Use an event-driven design to separate automations that could run asynchronously from the save cycle with a third-party tool like Heroku

B. Migrate automations from Process Builder to a single flow that is triggered by record updates, using only the "After Save" context so that all operations can be organized in a single flow

C. Leave the orchestration of the automation to Process Builder, but invoke autolaunched flows from Process Builder so that the actual operations run in flows

D. Migrate automations from Process Builder to flows triggered by record updates, organizing operations in separate flows for the "Before Save" and "After Save" contexts

عرض الإجابة

اجابة صحيحة: B

السؤال #17

Universal Containers is in the process of implementing CPQ and Billing while integrating with ERP for order fulfillment. The Development team is looking to gather regular feedback from the business stakeholders through each sprint. Also, supporting an Agile methodology, they have agreed on a reasonable amount of flexibility in requirements during the course of the project.Which area should a Solution Architect look to receive feedback on at the earliest?

A. Pricing sync between CPQ and ERP

B. Modifications required to ERP for integration purposes

C. Product and Pricing structure setup in CPQ

D. Invoice capabilities in ERP to accommodate billing

عرض الإجابة

اجابة صحيحة: A

السؤال #18

AC Computers is hitting governor limits when trying to create orders and activate orders in Salesforce. Upon further investigation, it's discovered that AC Computers is trying to process hundreds of order products on a single order. The Order object also has various automation processes to update fields and integrate with a third-party order management system.What is one solution a Solution Architect should evaluate first to resolve this issue?

A. Create a custom object to hold orders in queue for processing

B. Review to determine if moving automation to asynchronous Apex is required

C. Enable Advanced Order Management to process large orders

D. Install a third-party solution to process large orders

عرض الإجابة

اجابة صحيحة: D

السؤال #19

Universal Containers serves customers globally across two businesses. Each business has its own org for managing its sales and support operations. Each line of business also maintains its own reporting systems using both CRM Analytics and Salesforce reports, but the CEO is asking for a unique dashboard that includes the global opportunity pipeline with data from both orgs.What should a Solution Architect propose?

A. Use CRM Analytics in the primary org and create a Salesforce External Connection

B. Use one org as primary and create external objects for the accounts and opportunities of the other one

C. Use one org as primary and an ETL tool to synchronize the accounts and opportunities of the other org

D. Use CRM Analytics in the primary org and then, in the dashboards, use Salesforce Connect to query the data from the other org

عرض الإجابة

اجابة صحيحة: A

السؤال #20

Universal Containers is in the process of implementing a CPQ and B2B Commerce solution. The Technology team has completed the development for the current sprint and is demonstrating the functionalities to the business stakeholders during their sprint demo. While demonstrating products and pricing, and Sync between B2B and CPQ when requesting a quote, the stakeholders make a new request to include tiered pricing and map it to discount schedules on CPQ. Which approach should a Solution Architect recommend whi

A. Convey that this can be potentially picked up in the next sprint since the technical changes needed for this new user story are low effort

B. Include it as a user story and accommodate it m the same sprint, since this is a feasible requirement and the CPQ B2B Commerce Connector is already set up

C. Convey that it is not recommended to include M the initial MVP, since an extension is needed on the CPQ B2B Commerce Connector for the new requirement

D. Add the request as a new user story to the product backlog, and further schedule a meeting for prioritization and grooming

عرض الإجابة

اجابة صحيحة: D

السؤال #21

Universal Containers (UC) wants to enhance the online purchase experience for its customers. The product and pricing information is managed in a separate ERP, while customer purchases are primarily triggered online through self-service. UC often offers promotions and discounts through various online seasonal events. UC wants the ability to provide customized quotes based on its relationship with the customer, as well as proactively process and monitor renewal and upgrade opportunities. A Solution Architect

A. Pricing and Product data should be pushed from ERP to B2B Commerce via the CPQ B2B Commerce Connector to CPcorrect

B. Promotions should be handled in B2B Commerce

C. Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector

D. Pricing and Product data should be pushed from ERP to both CPQ and B2B Commerce, keeping single source of truth

E. Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector

عرض الإجابة

اجابة صحيحة: A

السؤال #22

Northern Trail Outfitters (WTO) has around 500,000 active customers stored m the Account object. NTO gets an average of two orders per customer each month from both internal and online sales channels. NTO is expecting growth of 15% year-over-year (YoY). Various NTO users have recently started complaining about slower performances while accessing order information or running reports. NTO customers are also teeing slower responses while accessing their order history on B2B Commerce.Which two options should a

A. Develop an archiving strategy around order records from Salesforce based on a criteria that works with customer

B. Enable reporting snapshots to store summarised information

C. Create a custom component to display all order information

D. Use external objects instead of standard B2B Commerce Order object

عرض الإجابة

اجابة صحيحة: AB

السؤال #23

Refer to the images below:As part of its solution to accelerate overall sales. Universal Containers (UC) has chosen to implement a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain UC's ERP as the Pricing and Product master. UC's business process results in Products and Pricing being updated sporadically once a week, and then on a much larger scale on a monthly basis, which could result in a large amount of records that need to be updated in Salesforce.Which st

A. Option A, utilizing a VF/Lightning component in combination with an Apex Controller to make a REST call to the external service

B. Option 6, utilizing Process Builder and Platform Events to communicate with the external services Subscriber Listener

C. Option C, utilizing a VF/Lightning component in combination with an Apex Controller to make a call utilizing the Streaming API

D. Option D, utilizing an external ETL tool to batch load the records into Salesforce

عرض الإجابة

اجابة صحيحة: D

السؤال #24

Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by a sales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC's need.Which two options should a Soluti

A. Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products with Add complex product configurations in a follow-up phase

B. Implement Salesforce CPQ internally first, then build "product configurator" functionality in a custom Experience Cloud site in a follow-up phase

C. Implement a templated self-service Experience Cloud site to show product information, add a "Request a Quote" component, and recommend B2B Commerce implementation in a follow-up phase

D. Implement a custom Experience Cloud site with "product configurator" functionality first, then add headless commerce functionality in a follow-up phase

عرض الإجابة

اجابة صحيحة: AD

السؤال #25

UC Foods, a global manufacturing organisation, builds and sells a variety of food processing equipment on its B2B Commerce site. Customers often tailor their equipment by selecting from several product variants. Depending on the options selected, an order will sometimes require manual intervention by a sales person to determine the price for the customized piece of equipment. Once the machines have been purchased, each machine comes with a 1-year warranty, which entitles the customer to quarterly visits to

A. Use a third-party plugin configurator to support the selection of the product options, then create a CPQ quote when manual intervention is required

B. Use the B2B Commerce aggregated product or dynamic kits to drive the selection of the product options, then create a CPQ quote when manual intervention is required

C. Use the B2B Commerce aggregated product or dynamic kits to drive the selection of the product options, then automatically create a case when manual intervention is required

D. Use the B28 Commerce aggregated product or dynamic kits to drive the selection of the product options, then create a CPQ quote when manual intervention is required

عرض الإجابة

اجابة صحيحة: B

السؤال #26

Northern Trail Outfitters (NTO) currently use Sales Cloud to track deals and now wants to use channel sales to distribute and tell products through resellers (partners). As part of the channel strategy. NTO will be implementing a Partner Community for resellers to register deals or generate quotes. NTO needs to establish metrics to measure each reseller's performance based on the reseller's activities within the Partner Community. NTO wants to focus on leading metrics as opposed to lagging metrics to get ea

A. Product types sold

B. Opportunities generated

C. Number of quotes generated

D. Logins into Partner Community

E. Opportunity win rates

عرض الإجابة

اجابة صحيحة: BCD

السؤال #27

Universal Containers (UC) wants to add and integrate Marketing Cloud Account Engagement after a recent acquisition. The integration into the global architecture will be as follows:1. Marketing Cloud Account Engagement will be used for lead nurturing with Engagement Studio. 2. Marketing Cloud Account Engagement forms will be set up in a website. 3. Sales Cloud will manage leads created by Marketing Cloud Account Engagement.UC wants to facilitate adoption by giving sales representatives and marketers enough t

A. Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to a full copy Sales Cloud sandbox

B. Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to the production Sales Cloud org

C. Create a new Marketing Cloud Account Engagement business unit, synchronize the production unit and the training unit, and link it to a full copy Sales Cloud sandbox

D. Create Marketing Cloud Account Engagement training environments, synchronize the environments, and link it to a full copy Sales Cloud sandbox

عرض الإجابة

اجابة صحيحة: C

السؤال #28

AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system. Which three recommendations should a Solution Architect make to reduce customer impact? Choose

A. Migrate all historical payment methods from the homegrown system

B. Utilize the standard user adoption reports and dashboards to track invoice data

C. Provide training and enablement for end users and admins prior to go live

D. Compare invoices as produced in both systems to ensure customer invokes are as expected

E. Create a release and change management process to incorporate feedback and fix issues

عرض الإجابة

اجابة صحيحة: ACDE

السؤال #29

Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out to UC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers. UC wants to offer discounts to partners who make large

A. Sales Cloud, B2B Commerce, and Partner Relationship Managementcorrect

B. Sales Cloud, B2B Commerce, and Customer Community

C. Sales Cloud, Service Cloud, and Partner Relationship Management

D. Sales Cloud, Partner Relationship Management, and Einstein

عرض الإجابة

اجابة صحيحة: A

السؤال #30

Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventative maintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create

A. Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements

B. Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses

C. Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses

D. Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements

عرض الإجابة

اجابة صحيحة: BC

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