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السؤال #1
Which two are true characteristics about the lifecycle of a service request?
A. If required, users can manually set the "Closed" status for a service request
B. "Customer working" is one of the five seeded status types
C. Users can reopen a service request when the status is set to "Resolved"
D. "Closed" status is set by an automatic job after a specified number of days
E. Users can reopen a service request when the status is set to "Closed"
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اجابة صحيحة: CD
السؤال #2
To create a new Survey object, you create a sandbox and set it as active. Which two statements are correct while creating your Survey object in Application Composer?
A. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox
B. Multiple users cannot use your sandbox at the same time
C. You can set a second sandbox as Active at the same time in order to begin working on another new object
D. Your changes are isolated and do not impact other users' configuration environments or the production environment
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اجابة صحيحة: AD
السؤال #3
If you want to disable the ability to delete activities for all users, what action should you perform?
A. Remove the "delete activities" privilege from all the roles for users who have this access
B. Remove the "delete activities" button from all pages used by the users who have this access
C. Remove the users of the roles who have the "delete activities" access
D. Remove the "delete activities" role from all the users who have this role
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اجابة صحيحة: C
السؤال #4
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option. Which three steps should you perform to configure user self-registration in your DCS application?
A. Configure your self-registrations so that they are automatically approved
B. Disable the anonymous access option in your DCS application
C. Configure the self-registrations to restrict registration to only existing Contacts
D. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task
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اجابة صحيحة: ABC
السؤال #5
Which two options are true about role synchronization for Digital Customer Service (DCS)?
A. is real time
B. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
C. also synchronizes userIDs and passwords between DCS and Engagement Cloud
D. is required for every DCS instance
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اجابة صحيحة: AD
السؤال #6
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles. Which three options achieve your customer's requirement?
A. Make them available internally to agents as part of the Service Request Knowledge Panel
B. Make them available to employees and agents via My Knowledge
C. Make them available to external users by giving them access to the internal "My Knowledge" page
D. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only
E. Make them available externally to customers via My Digital Customer Service (DCS)
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اجابة صحيحة: BDE
السؤال #7
Which two steps are needed to create a new business object in Digital Customer Service?
A. Map a Visual Builder Cloud Service business object to the object API
B. Assign the new business object to a page
C. Assign the new business object to a new component
D. Assign object access roles to an administrative user
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اجابة صحيحة: AD
السؤال #8
Which three statements are true?
A. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services
B. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications
C. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications
D. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services
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اجابة صحيحة: ABD
السؤال #9
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones. Which four steps are required to define this new category?
A. Select Service Catalog in Functional Areas
B. Select Status = "Active"
C. Select the task Manage Service Request Categories
D. Complete Category Name
E. Check the Active flag
F. Select Create Category > Create Child Category
G. Select Create Category > Create Top-Level Category
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اجابة صحيحة: BCFG
السؤال #10
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
A. Add the Product object to your DCS application
B. Add images as the product image will not be pulled from Engagement Cloud
C. Configure products groups and product items in Engagement Cloud
D. Add product ID(s) to the database component
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اجابة صحيحة: ACD

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