السؤال #1

A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements. A total of two vouchers will be issued to the member.The first voucher has a face value of $100, and the second voucher has a face value of $200. Both vouchers must be used within three months after the first voucher's disbursement date.The first voucher will be issued to the members over a period of a month.Which voucher definition settings will fulfill the new voucher's requirements?

A. Type:Fixedvalued,Expiration Type:Period, Expiration Period:3,expiration Period Unit Month, Face Value:$300, Partial Redeemable:Checked

B. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked

C. Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked

D. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked

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اجابة صحيحة: A

السؤال #2

While designing an experiential Loyalty Program, what are the two recommended objects to be used as a best practice to track what type of activity the member has with the program?

A. Loyalty Ledger and Transaction Journal

B. Loyalty Member Currency and Transaction Journal

C. transaction Journal Type and Transaction Journal Subtype

D. Journal Type and Journal Subtype

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اجابة صحيحة: D

السؤال #3

A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly. What is the root cause of this?

A. The Default Workflow User is missing the Data Pipelines Base User permission set licensecorrect

B. The Default Workflow User is missing the CLAAnalytics Base User permission set license

C. The Default Workflow User is missing the Loyalty Management permission set license

D. The Default Workflow User is missing the CLAAnalytics Base User permission set license

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اجابة صحيحة: A

السؤال #4

Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?

A. Loyalty membership mergecorrect

B. Loyalty member profilecorrect

C. Loyalty member enrollmentcorrect

D. Resetting tier points

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اجابة صحيحة: ABC

السؤال #5

A large retail company wants to award its customers 500 points when they join the Loyalty Program. Which two configuration tasks below will be required to enable this type of award?

A. Create a Transaction Journal with an Activity type of ‘’Enrollment’’ that needs to be created when the customer signs up to join the Loyalty Program

B. Create a Process rule that awards 500 points when the Activity Type =’Enrollment’’

C. Create a Loyalty Partner and associate one of the Partner’s products that must be purchased to award the 500 points

D. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier

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اجابة صحيحة: AB

السؤال #6

The Loyalty Administrator for Northern Trail Outfitters (NTO) Insider program defines tier groups - Status Tier Group with a Fixed Model and Period of one year. The three tiers are defined - Silver (base), Gold (next tier), and Platinum (the highest tier). Qualifying Points reset date is set at December 31,2022, with a frequency of one year. Extend Expiration for this tier group is Qualifying Points Reset Date. A member joins NTO Insider in the Silver tier and, after a year of engagement, gets upgraded to t

A. December 31

B. March 16,2024

C. December 31,2024

D. March 31, 2024

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اجابة صحيحة: C

السؤال #7

When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?

A. Analytics Studio

B. Qualifying Currency

C. Transaction Journalscorrect

D. Benefits types

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اجابة صحيحة: C

السؤال #8

When implementing Analytics for Loyalty, what are the three steps to turn on analytics and dashboards?

A. Assign Analytics for Loyalty User Permissions

B. Create standard Salesforce reports and dashboard

C. Schedule dataflow for the analytics

D. Create an App using existing templates

E. Install CRM Analytics package

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اجابة صحيحة: ACE

السؤال #9

Cloud Kicks has tasked its Loyalty Consultant with setting up its new Loyalty Management platform. The business requirement is to create personalized experiences across its customer journey.Which solution should the Loyalty Consultant utilize to create personalized customer experiences?

A. Salesforce Sales Cloud

B. Salesforce Marketing Cloud

C. Salesforce Slack

D. Salesforce Order Management System

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اجابة صحيحة: B

السؤال #10

Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner. Which fields are required to set up a partner?

A. Name, Partnership Start Data, Industry, Status, Billing Type

B. Name, Program, Program Partnership Category, Type, Billing Typecorrect

C. Name, Partnership Start Data, Billing Type, Status, Type

D. Name, Partnership Start Data, Industry, Status, Type

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اجابة صحيحة: B

السؤال #11

Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce. What is a prerequisite for using Loyalty APIs to fetch the member information?

A. Create custom objects in Loyalty

B. Create a Connected App in Platform

C. Create customer integration codecorrect

D. Create Data Processing jobs

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اجابة صحيحة: C

السؤال #12

What are critical considerations when configuring dashboards in Loyalty Analytics? (Choose two)

A. Automating customer surveys for feedback

B. Configuring dashboards for specific tiers

C. Aligning dashboards with KPIs

D. Monitoring redemption trends

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اجابة صحيحة: CD

السؤال #13

A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing. What should the Administrator do to troubleshoot and correct the error?

A. Confirm the member is assign to the correct tier and that tier has benefitscorrect

B. Adjust points on the member record to trigger member benefits actions

C. Confirm the program and member are in an active status

D. Issue a promotion to the member of the mission benefits

عرض الإجابة

اجابة صحيحة: A

السؤال #14

Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers. What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.

A. Contact, Account, and Opportunity

B. Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign

C. Voucher Definition, products, and Loyalty Member Tier

D. Contact Loyalty Program Member, and Loyalty Member Tiercorrect

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اجابة صحيحة: D

السؤال #15

Universal Containers (UC) plans to implement Salesforce Loyalty Management for a new Loyalty program; however, its operations team remains skeptical about the Loyalty solutions, such as rules, processes, and benefit types. Which option should UC consider when planning its implementation to ensure staff is helping to boost adoption and engagement?

A. Describe the initiative to the Chief Marketing Officer team for their approval

B. Define a strategy led by marketing and involving the finance team

C. Define a strategy led by marketing and involving the analytics team

D. Define a company-wide initiative, including an operations team

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اجابة صحيحة: D

السؤال #16

What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

A. The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation

B. Use the out-of-the-box `Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow

C. Create Schedule-Triggered Flow that to be executed every night This flow will scan the expiredresetPeriodat the Group Level and rese the points using the out-of-the-box Reset point flow action

D. Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire

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اجابة صحيحة: B

السؤال #17

Northern Trail Outfitters an online clothing store has recently enabled the Loyalty Program. Which objects count toward data storage capacity?

A. Person Account, Orders, Loyalty Program Members, Transaction Journals

B. Person Account, Loyalty Ledgers, Cases, Loyalty Program Currency

C. Person Account, Email Messages, Transaction Journals, Loyalty Member Currency

D. Person Account, Loyalty Member Tier, Orders, Loyalty Program Members

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اجابة صحيحة: A

السؤال #18

What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?

A. To enable the purchasing of products and take payment

B. To create unified profile from multiple source of truth and build a golden record

C. To be able to send personalized marketing emails in batches

D. To offer promotions in real-time to customers

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اجابة صحيحة: D

السؤال #19

An Administrator needs to analyze the performance of the Loyalty Program.What Loyalty Analytics permission does a System Administrator need to set up and customize?

A. Loyalty Analytics User

B. CLAAnalytics Base Admin

C. Data Pipeline User

D. CRM Analytics User

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اجابة صحيحة: A

السؤال #20

What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?

A. The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation

B. Use the out-of-the-box ‘Reset Qualifying Points” data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow

C. Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action

D. Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire

عرض الإجابة

اجابة صحيحة: B

السؤال #21

A Customer Support Manager noticed that the customers support team’s performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time. What is the standard solution to display the information regarding the Loyalty? Program Member on the case detail page?

A. Create formula fields on Case Object

B. Create a Screen Flow

C. Embed Loyalty Member Profile Cardscorrect

D. Develop a custom component

عرض الإجابة

اجابة صحيحة: C

السؤال #22

A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.What should the Administratordo to troubleshoot and correct the error?

A. Confirm the member is assign to the correct tier and that tier has benefits

B. Adjust points on the member record to trigger member benefits actions

C. Confirm the program and member are in an active status

D. Issue a promotion to the member of the mission benefits

عرض الإجابة

اجابة صحيحة: A

السؤال #23

A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements. A total of two vouchers will be issued to the member. The first voucher has a face value of $100, and the second voucher has a face value of $200. Both vouchers must be used within three months after the first voucher’s disbursement date. The first voucher will be issued to the members over a period of a month. Which voucher definition settings will fulfill the new voucher’s requiremen

A. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checkedcorrect

B. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked

C. Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked

D. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked

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اجابة صحيحة: A

السؤال #24

A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels. Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night’s stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue. Which type of currency should a Loyalty Consultant u

A. Qualifying Points

B. Tier Qualifying Points

C. Non-Qualifying and Qualifying Points

D. Non-Qualifying Pointscorrect

عرض الإجابة

اجابة صحيحة: D

السؤال #25

The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date. A member joins NTO insider in the Silver tier and, after a year of engagement,gets upgraded to the Gold tieron March 16 2023.Which date would be the new Expiry date or this member after t

A. December 31, 2024

B. March 31 2024

C. December 31, 2023

D. March 16, 2020

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اجابة صحيحة: B

السؤال #26

A hotel group has finished setting up its Loyalty program and now wants to provide its Loyalty members with live updates about their program membership. They are looking for a solution that lets members view their membership details whenever they want to, and expect that this can be implemented without a need for complex customization.Using the available product features of Loyalty Management. Which three tasks should an Administrator implement to meet the Hotel group's requirements?

A. Associate the site with the new Hotel Group Loyalty Program using API integration endpoints

B. Associate the site with the new Hotel Group Loyalty Program

C. Connect the website to the hotel's payment gateway

D. Create a site using the Experience Cloud site template called the Loyalty Member Portal

E. Add Loyalty lightning components to the site that show members their Loyalty program details, points balance, recent transactions, and currently assigned tiers

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اجابة صحيحة: BDE

السؤال #27

Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.Which two steps must a Consultant take in Loyalty Management to set up this promotion?

A. Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date

B. Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher

C. Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher

D. Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date

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اجابة صحيحة: BD

السؤال #28

Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers. What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.

A. Contact, Account, and Opportunity

B. Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign

C. Voucher Definition, products, and Loyalty Member Tier

D. Contact Loyalty Program Member, and Loyalty Member Tiercorrect

عرض الإجابة

اجابة صحيحة: D

السؤال #29

Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made. How can this be built into Salesforce?

A. Download an app from the AppExchange to connect Salesforce and the external system

B. Create customer web service with Order Object

C. Create an schedule process to call the external system

D. Create with the external system to create Transaction Journals

عرض الإجابة

اجابة صحيحة: D

السؤال #30

A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud. The notification message will require the “first name” and the “membership number” to personalize the message and, a custom object named “voucher issued” with the necessary data attributes. Which option for the entry event should be selected as the preferred implementation approach that can meet the

A. Option Acorrect

B. Option B

C. Option C

D. Option D

عرض الإجابة

اجابة صحيحة: A

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اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع!
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