السؤال #1

Universal Containers in rolling out Sales Cloud for the contract renewals team. The team has expressed resistance to learning another platform and changing their processes. The business analyst (BA) shows them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened it's time to close and increased its close rate by 30%.Which influencing style is the BA using?

A. Accommodating

B. Collaborative

C. inspiring

عرض الإجابة

اجابة صحيحة: C

السؤال #2

When creating a new User how can the Admin make sure a temporary password is generated?

A. Select "Temporary Password and Confirmation Email Required"

B. There are no temporary passwords available for setup of new users in Salesforce

C. Select "Generate Passwords and notify the user via email

D. This is a default feature, no setup required

عرض الإجابة

اجابة صحيحة: C

السؤال #3

The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement. The BA plans to present ideas for a future state return handling process to the larger project team. What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?

A. Detailed technical documentation with annotations

B. A story using personas to illustrate potential solutions

C. A prototype for a specific business outcome

عرض الإجابة

اجابة صحيحة: B

السؤال #4

What is the storage of the Developer Pro Sandbox?

A. 300MB

B. 200MB

C. 2GB

D. 1GBcorrect

عرض الإجابة

اجابة صحيحة: D

السؤال #5

Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."

A. Challengecorrect

B. Monster

C. Victory

D. Helper

عرض الإجابة

اجابة صحيحة: A

السؤال #6

The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations. Which diagramming notation should the BA use for the process map?

A. Business Process Modeling Notation (BPMN)

B. Universal Process Notation (UPN)correct

C. Unified Modeling Language (UML)

عرض الإجابة

اجابة صحيحة: B

السؤال #7

The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction. Which activity would be most effective in helping the BA understand the sales process?

A. Using live workshops to map out the sales processcorrect

B. Asking stakeholders to complete a questionnaire

C. Conducting individual interviews with stakeholders

عرض الإجابة

اجابة صحيحة: A

السؤال #8

Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG’s Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience. Which strategy should the BA use to accomplish the goal?

A. Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience

B. Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map

C. Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap

عرض الإجابة

اجابة صحيحة: A

السؤال #9

Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future. What should the BA do next?

A. Proceed with the sales team's project as planned

B. Start project work for the operations team

C. Include the operations team during discovery

عرض الإجابة

اجابة صحيحة: C

السؤال #10

Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The busjpess analyst is currency working with the development team as they build features in the sandbox. NTO wants to test these features before the changes are deployed to the production environment. As part of the Application lifecycle Management (ALM) process, which three development models does Salesforce support?

A. Change Set Development, Org Development, Package Developmentcorrect

B. Rapid Application Development, Org Development Package Development

C. Salesforce DX, Flow Builder, Rapid Application Development

عرض الإجابة

اجابة صحيحة: A

السؤال #11

Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations. The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration. Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?

A. Persona analysis

B. Enterprise analysis

C. Stakeholder analysis

عرض الإجابة

اجابة صحيحة: C

السؤال #12

Which users will be able to reset a Single Sign-On user Password?

A. The SSO Manager

B. Users above the SSO user in the role hierarchy

C. Only the Admincorrect

D. Admin and Users with the right permission sets

عرض الإجابة

اجابة صحيحة: C

السؤال #13

The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases. What should the BA tell the executive?

A. Work will begin after executive approval is given

B. Work will begin in the next sprint

C. Work will begin when capacity becomes availablecorrect

عرض الإجابة

اجابة صحيحة: C

السؤال #14

In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.

A. Build

B. Deploycorrect

C. Test

D. Plan

عرض الإجابة

اجابة صحيحة: B

السؤال #15

In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.

A. Build

B. Deploycorrect

C. Test

D. Plan

عرض الإجابة

اجابة صحيحة: B

السؤال #16

A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features. Which artifact should help the BA illustrate the vision of a solution to stakeholders?

A. Detailed user stories with technical documentation about the existing process

B. Annotated process flows with modifications to an existing processcorrect

C. Collected pain points from people who follow the existing process

عرض الإجابة

اجابة صحيحة: B

السؤال #17

Does every application development lifecycle require the use of a sandbox for testing?

A. Yes

B. Nocorrect

عرض الإجابة

اجابة صحيحة: B

السؤال #18

Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future state. Which document should the BA use for the presentation?

A. A business process modelcorrect

B. A persona journey map

C. A collection of use cases

عرض الإجابة

اجابة صحيحة: A

السؤال #19

What is used to declaratively move metadata from one environment to another?

A. Data Loader

B. Change Setscorrect

C. Import Wizard

D. Ant Migration

عرض الإجابة

اجابة صحيحة: B

السؤال #20

Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.

A. 2 FA

B. Single Sign-On

C. Email Proof

D. Login Linkcorrect

عرض الإجابة

اجابة صحيحة: D

السؤال #21

Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department. Which activity should be handled by a business analyst assigned to this project?

A. Work with Salesforce to purchase the necessary licenses

B. Manage existing Salesforce applications and activities

C. Understand current business processes and document existing functionality

عرض الإجابة

اجابة صحيحة: C

السؤال #22

At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project. What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?

A. Define a common repository to hold all user stories and track changes over time

B. Allow each team member to merge all user stories at the end of user acceptance testing

C. Send emails to stakeholders with all of the changes to the user stories

عرض الإجابة

اجابة صحيحة: A

السؤال #23

The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop. What should the BA keep in mind during the process?

A. User stories encourage iterative development

B. User stories specify which technical components are impacted

C. User stories are fixed upon stakeholder approval

عرض الإجابة

اجابة صحيحة: A

السؤال #24

A business analyst (BA) at Northern Trail Outfitters is preparing for a user acceptance testing (UAT) session for a global Sales Cloud project. What should the BA do to engage the business most effectively during UAT"?

A. Hand or ownership for writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release to business stakeholders

B. Work with quality assurance analysts to collaborate in writing, reviewing and executing UAT scenarios, providing feedback, and approval for release

C. Work business stakeholders to collaborate in writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release

عرض الإجابة

اجابة صحيحة: C

السؤال #25

A business analyst (BA) at Northern Trail Outfitters is preparing for a user acceptance testing (UAT) session for a global Sales Cloud project. What should the BA do to engage the business most effectively during UAT?

A. Hand off ownership for writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release to business stakeholders

B. Work with quality assurance analysts to collaborate in writing, reviewing and executing UAT scenarios, providing feedback, and approval for release

C. Work with business stakeholders to collaborate in writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release

عرض الإجابة

اجابة صحيحة: C

السؤال #26

Universal Containers (UC) has a low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and training process. UC needs a business analyst to facilitate this transition.Which of set if actions are the most effective business needs from stakeholders?

A. send surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store communication in a centralized location

B. Mock up a design; build a prototype; demonstrate functionality to end users; and collect feedback for Changes

C. Use multiple forms of communication; build trust; show empathy; and get commitment for nextThe set of actions that are the most effective for collaborating with key stakeholders are to use multiple forms of communication; build trust; show empathy; and get commitment for next steps

عرض الإجابة

اجابة صحيحة: C

السؤال #27

A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements. Which document should the BA use?

A. RACI chart

B. User stories

C. Stakeholder analysiscorrect

عرض الإجابة

اجابة صحيحة: C

السؤال #28

Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem".

A. Role

B. User Licensecorrect

C. Profile

D. Username

عرض الإجابة

اجابة صحيحة: B

السؤال #29

True or False? Knowledge Users will be able to edit and create new Knowledge Articles from the Mobile App.

A. TRUE

B. FALSEcorrect

عرض الإجابة

اجابة صحيحة: B

السؤال #30

A business analyst has been tasked with leading prototype efforts for a Salesforce project. What is a prototype?

A. A model of a final proposed product

B. A first pass, simple sketch of an ideacorrect

C. A polished, proven solution

عرض الإجابة

اجابة صحيحة: B

لا تريد أن تفوت شيئا؟

اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع!
احصل الان

View The Updated Salesforce Exam Questions

عرض الإجابات بعد التقديم

لا تريد أن تفوت شيئا؟

اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع! احصل الان

View The Updated Salesforce Exam Questions

عرض الإجابات بعد التقديم

اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع!
احصل الان