السؤال #1

A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story: "As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings." Which mistake did the BA make when creating this story?

A. The goal is undefined

B. The persona is undefined

C. The need is undefined

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اجابة صحيحة: B

السؤال #2

Northern Trail Outfitters (NTO) has completed a project with a third-party event organization platform to enhance its MVP Experience Site. Many features were left in the project backlog. NTO's IT team is beginning a new phase of work on the Experience Site to build additional features requested by business stakeholders and wants to include the items that were left in the backlog in the first phase. How should the business analyst coordinate the user stories to most efficiently manage the new project timelin

A. Include existing and new user stories to be completed within the duration of the project

B. Reprioritize existing and new user storks to place the stories into each sprint of the project

C. Prioritize user stories for the new enhancements for the initial sprints of the project to accommodate business stakeholder requests

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اجابة صحيحة: C

السؤال #3

When creating a new User how can the Admin make sure a temporary password is generated?

A. Select "Temporary Password and Confirmation Email Required"

B. There are no temporary passwords available for setup of new users in Salesforce

C. Select "Generate Passwords and notify the user via email

D. This is a default feature, no setup required

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اجابة صحيحة: C

السؤال #4

Which users will be able to reset a Single Sign-On user Password?

A. The SSO Manager

B. Users above the SSO user in the role hierarchy

C. Only the Admincorrect

D. Admin and Users with the right permission sets

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اجابة صحيحة: C

السؤال #5

What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?

A. Complete testing, build training materials, and elicit requirements for the next iteration

B. Create a data dictionary, write end user documentation, and review test scripts

C. Gather business requirements;, create process maps, and write user stories

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اجابة صحيحة: C

السؤال #6

What is the storage of the Developer Pro Sandbox?

A. 300MB

B. 200MB

C. 2GB

D. 1GBcorrect

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اجابة صحيحة: D

السؤال #7

The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team. Which step should the BA take next?

A. Refine the requirements to accommodate, both teams

B. Focus on the NA team's requirements

C. Start another project to address the EMEA team's requirements

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اجابة صحيحة: A

السؤال #8

A group of business analysts (BA) at Universal Containers have been working with different teams of stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and documented all of the information in a central location. Upon review of the requirements, the BAs discovered that changes made to the documentation were overwritten by each other, and they will lose time recapturing them. What should the BAs do differently to prevent this error from happening?

A. Each BA should use their own separate documentation

B. Each BA should enter their business needs in a shared spreadsheet,

C. Each BA should use a shared system that has version control

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اجابة صحيحة: C

السؤال #9

Which tool is used to create reports, incorporate filters and select the Report Type?

A. Data Loader

B. Report Builder

C. A csv file that will then get imported

D. Report Composer

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اجابة صحيحة: B

السؤال #10

The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT). What is the goal of UAT?

A. To ensure what was originally requested is being deliveredcorrect

B. summarize the overall ask and determine what is in scope

C. To identify acceptance criteria with pass/fail indicators

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اجابة صحيحة: A

السؤال #11

Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes. What should the BA do to successfully meet governance requirements to identify the business purpose?

A. Use UC's existing terminology

B. Adhere to agreed upon mapping standards

C. Identify resources engaged in each step

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اجابة صحيحة: B

السؤال #12

An external business analyst (BA) has been brought in to work on a Sales Cloud project for Universal Containers (UC). UC's In-house BA has created epics and user stories, but the external BA notices that one story appears to be written Incorrectly.How should the BA revise the statement below in the correct user story format? "Sales reps need to track their pipeline in Salesforce."

A. As a sales manager, 1 need sales representatives to track their opportunities in Salesforce

B. As a sales manager, 1 want sales reps to track their opportunities in Salesforce for accurate forecast reporting

C. As a sales representative, 1 want to be able to track my opportunities in Salesforce so that we can forecast accurately

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اجابة صحيحة: C

السؤال #13

Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.

A. 2 FA

B. Single Sign-On

C. Email Proof

D. Login Linkcorrect

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اجابة صحيحة: D

السؤال #14

Is the following an Agile Principle: "Stick to a plan generated in the early stages of the process."

A. Yes

B. Nocorrect

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اجابة صحيحة: B

السؤال #15

The business analyst (BA) at Universal Containers is responsible for defining the enhancement features for the current Salesforce CPQ implementation that must be configured in the next phase of the project.Which type of document should the BA create to achieve the objective?

A. Business analysis plan

B. Scope statement specification

C. Functional requirements specification

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اجابة صحيحة: C

السؤال #16

A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud and Service Cloud. What should the BA use for their evaluation?

A. Cross-functional flowchart

B. Entity Relationship Diagram (ERD)

C. Universal Process Notation (UPN)correct

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اجابة صحيحة: C

السؤال #17

A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project. How should the BA approach the project?

A. Analyze, build, operate, deliver

B. Analyze, build, deliver, operatecorrect

C. Analyze, operate, build, deliver

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اجابة صحيحة: B

السؤال #18

Passwords CAN be reset using the Salesforce mobile app.

A. TRUE

B. FALSEcorrect

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اجابة صحيحة: B

السؤال #19

The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting. Which type of meeting should be held?

A. Retrospective

B. Daily stand-up

C. Sprint reviewcorrect

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اجابة صحيحة: C

السؤال #20

The business analyst at Cloud Kicks is using a checklist to assess the quality of user stones for an upcoming Experience Cloud implementation. Which characteristics make a user story successful?

A. Clean Direct, Concise, Cross Functional, Configurable

B. Actionable

C. Independent, Negotiable, Valuable, Estimable

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اجابة صحيحة: C

السؤال #21

Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG’s Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience. Which strategy should the BA use to accomplish the goal?

A. Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience

B. Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map

C. Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap

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اجابة صحيحة: A

السؤال #22

Up to how many Profiles can a User have?

A. Up to 3

B. The Administrator can have up to 3, normal users only 1

C. As many as required

D. Only 1correct

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اجابة صحيحة: D

السؤال #23

Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle. How can process mapping help the BA get started on this project?

A. It can show the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for improvement

B. It can model changes in the current customer experience, analyze each change's potential for impact, and help visualize potential improvements in the sales cycle in advance of the solution design

C. It can display complex ideas in a consistent format, highlight blockers and impediments to help stakeholders quickly assess issues in the sales cycle, and see the project timeline at a glance

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اجابة صحيحة: A

السؤال #24

Cloud Kicks (CK) faces challenges with accurate reporting and metrics to use when CK schedules service agent shifts. The VP of service is unsure how the challenges can be solved in Salesforce. Which analysis should a business analyst perform?

A. Strategy Analysis

B. Stakeholder Analysis

C. Enterprise Analyst

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اجابة صحيحة: A

السؤال #25

Cloud Kicks is planning to create a new Service Cloud console app for its services team to resolve issues with delayed shipments to customers. The business analyst (BA) wrote the user stories based on a written list of requirements provided by the manager of the services team. Upon stakeholder review with the entire services team, many of the user stories were rejected and the BA had to revise them. When the BA wrote the initial user stories, what was the likely cause of the issue?

A. The user stories focused on well-defined personas

B. The project team failed to discuss the user stories as a group

C. The acceptance criteria of the user stories were too specific

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اجابة صحيحة: B

السؤال #26

Northern Tail Outfitters has fixed a business analyst (BA to help revamp the order management process. During the backlog regiment session, the BA discovers the few user satires are no longer needed.What should the BA do next?

A. Cancel these user stones and remove them from the backlog

B. Move these user stones to the button of the backlog

C. Review these user stones in the backlog at the next sprint retrospective

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اجابة صحيحة: C

السؤال #27

Passwords CAN be reset using the Salesforce mobile app.

A. TRUE

B. FALSE

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اجابة صحيحة: B

السؤال #28

The business analyst (BA) at Northern Trail Outfitters recently configured a feature on Opportunities for the sales team. The BA plans to gather feedback from a small group of end users before rolling out the feature to the entire company. What should the BA do to present this information?

A. Share user stories about the feature

B. Demo the new feature

C. Create a feature manual

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اجابة صحيحة: B

السؤال #29

Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?

A. Identity Onlycorrect

B. Lightning Platform

C. SSO License

D. Salesforce License

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اجابة صحيحة: A

السؤال #30

Universal Containers wants to build a simple activity capture process for leads. One of the objectives is to minimize technical debt and inherit new features of the Salesforce Platform in future releases. What should the business analyst recommend to meet the requirements'

A. Standard object for activity capture, screen Flow user interface

B. Standard object for activity capture, custom Lightning Web Component user interface

C. Custom object for activity capture, custom Lightning web component user interface

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اجابة صحيحة: A

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اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع! احصل الان

View The Updated Salesforce Exam Questions

عرض الإجابات بعد التقديم

اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع!
احصل الان