السؤال #1

Suppliers are classified based on the value and the risk. A supplier with high value and high risk will be in which of the following categories?

A. Strategic

B. Basic

C. Key

D. Commodities

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اجابة صحيحة: A

السؤال #2

When managing, virtual teams across virtual offices, a quality manager will often question the traditional

A. Aparadigm of workday and workplace

B. Bparadigm of quality management

C. Cstructure of a business organization

D. Dconcept of training needs

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اجابة صحيحة: A

السؤال #3

The purpose of product qualification is to

A. verify that all product design requirements have been met

B. formulate specifications for manufacturing and develop related documentation

C. ensure that a product is released only after all documentation is in place

D. verify through a pilot production run that scale-up is feasible

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اجابة صحيحة: A

السؤال #4

Typical tools used as aids in selecting members for a process improvement team are:

A. iSC and MBTI

B. BTI and process mapping

C. oot cause analysis and fishbone chart

D. rainstorming and affinity diagram

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اجابة صحيحة: A

السؤال #5

What is Customer Value Analysis?

A. An analysis to calculate the spending habits of a customer

B. A method to find out the life-time value of a customer

C. A philosophy that requires everyone in the organization to make the customer feel valuable to the organization

D. An approach to capture the customer perception of the value of the goods or services they receive

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اجابة صحيحة: D

السؤال #6

The preferred technique/tool used to determine the strategies of organizations serving the same market as your own organization is:

A. ompetitive analysis

B. enchmarking

C. ndustry trade association data research

D. urvey of competitor ’s customers

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اجابة صحيحة: A

السؤال #7

A leader derives her or his leadership role from:

A. Her or his experience and training

B. Acceptance of her or his direction by the followers

C. Top management

D. Acceptance by the external customers and the public

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اجابة صحيحة: B

السؤال #8

Situational leadership is applicable when: I: One approach does not meet every situation II: A new person on the job requires a lot of direction III: A new process has been introduced IV: The performer has mastered the task assigned

A. II and III only

B. IV only

C. I, II, III, and IV

D. III only

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اجابة صحيحة: C

السؤال #9

Which of the following is not a type of organizational structure?

A. Strategic

B. Process

C. Collateral

D. Matrix

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اجابة صحيحة: A

السؤال #10

Organizational culture is comprised of:

A. Organization policy

B. Strategic plans

C. Values, norms, and assumptions shared by the organization members

D. Core competency of the organization

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اجابة صحيحة: C

السؤال #11

Two human resource functions that typically are shared with other organizational components are:

A. nemployment and relocation administration

B. nion contract negotiation and OSHA compliance assessment

C. taffing and training

D. ompensation and benefits administration

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اجابة صحيحة: C

السؤال #12

In developing a private college’s balanced scorecard, which four of the following information categories would be best to consider? I: Alumni contributions - II: Current student enrollments - III: Percentage of students graduated IV: Faculty competence level - V: Academic rating among competitors VI: Cash flow - VII: New and/or updated programs under development

A. II, IV, V, VI

B. , II, III, VI

C. , IV, V, VII

D. I, III, V, VI

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اجابة صحيحة: A

السؤال #13

Which of the following is a benefit of training needs assessment?

A. It increases the training budget

B. It keeps the training department busy

C. It is cost-effective

D. It increases the training time cycle

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اجابة صحيحة: C

السؤال #14

To identify product attributes that are important to customers, an organization should use which of the following techniques?

A. Analyze product performance using statistical tools

B. gather information using field market research

C. Conduct simulations using returned products

D. Survey internal customers who understand the customers and the product

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اجابة صحيحة: B

السؤال #15

Which of the following is not usually a role of a manager?

A. Selects people to fill job vacancies

B. Mentors a potential candidate for management

C. Determines the legality of a supplier–partnership agreement

D. Organizes the work to be done

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اجابة صحيحة: C

السؤال #16

Which of the following is not usually a role of a manager?

A. Selects people to fill job vacancies

B. Mentors a potential candidate for management

C. Determines the legality of a supplier–partnership agreement

D. Organizes the work to be done

عرض الإجابة

اجابة صحيحة: C

السؤال #17

Future technology advancements can affect: I: The services the organization provides. II: The speed of communications and the response time expected. III: The mass obsolescence of major existing products and processes. IV: The increased human competence required to design processes that effectively utilize the advanced technology available.

A. , II, and IV only

B. I only

C. and IV only

D. , II, III, and IV

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اجابة صحيحة: D

السؤال #18

The most effective approach for initiating a breakthrough process reengineering effort would be to:

A. Hire an external consultant to direct the planning and implementation of the process change

B. Form a cross-functional project team to carry out the process change

C. Appoint a change agent/sponsor, select a project manager, develop a preliminary plan (including feasibility analysis), obtain funds for detail planning, form a cross-functional project team, plan project details, obtain approval, and implement project

D. Create an awareness of the need for change and communicate a vision of what the change will accomplish

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اجابة صحيحة: D

السؤال #19

Which of the following is not a type of organizational structure?

A. Strategic

B. Process

C. Collateral

D. Matrix

عرض الإجابة

اجابة صحيحة: A

السؤال #20

Situational leadership is applicable when: I. One approach does not meet every situation II. A new person on the job requires a lot of direction III. A new process has been introduced IV. The performer has mastered the task assigned

A. II and III only

B. IV only

C. I, II, III, and IV

D. III only

عرض الإجابة

اجابة صحيحة: C

السؤال #21

Situational leadership is applicable when: I: One approach does not meet every situation II: A new person on the job requires a lot of direction III: A new process has been introduced IV: The performer has mastered the task assigned

A. II and III only

B. IV only

C. I, II, III, and IV

D. III only

عرض الإجابة

اجابة صحيحة: C

السؤال #22

During strategic planning, a team develops the following draft worksheet The team is going to use this worksheet to

A. Aestablish trend analysis baselines

B. Bconduct a stakeholder analysis

C. Cprioritize actions for process improvements

D. Devaluate resource needs

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اجابة صحيحة: B

السؤال #23

In quality function deployment, the voice of the customer refers to

A. Awhen the customer needs things

B. Bhow to meet the customer needs

C. Cwhere to listen to the customer needs

D. Dwhat the customer needs are

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اجابة صحيحة: D

السؤال #24

Which of the following sets of elements represents the four levels of training evaluation?

A. Pre-training, end-of-training, post-training, on-the-job

B. Pre-hire, 6-months, 12 months, 30 months

C. Reaction, learning, behavior, results

D. Cognition, comprehension, competency, communication

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اجابة صحيحة: C

السؤال #25

The most critical consideration in the deployment of strategic plans is:

A. ufficient resources can be made available to carry out the plans

B. he strategic goals do not exceed the present organization’s capabilities

C. iddle management agrees with senior management that the strategic objectives are achievable

D. process for tracking and measuring achievement of strategic goals is in place

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اجابة صحيحة: A

السؤال #26

In preparation for strategic planning, organizations should look closely at their industry to determine: I: The amount of excess capacity. II: Which competitors might join forces and become a greater threat. III: How employees perceive competitor advertisements. IV: What changes in regulatory requirements are likely to occur.

A. and II

B. I and III

C. , II, and IV

D. , II, III, and IV

عرض الإجابة

اجابة صحيحة: C

السؤال #27

Which of the following are ways to promote quality and teamwork in organizations? I: Reducing hierarchies - II: Creating steering committees III: Recognizing internal customers IV: Structuring the organization into teams

A. I and III only

B. II and IV only

C. I, II, and III only

D. I, II, III, and IV

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اجابة صحيحة: D

السؤال #28

Scenario planning is used for:

A. eciding which continuous improvement project recommendations to implement first

B. etermining which method of financial analysis to use

C. nvisioning several alternative strategic viewpoints

D. nalyzing the results of a SWOT analysis

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اجابة صحيحة: C

السؤال #29

Organizational components that not only support other internal functions but also support external stakeholders are:

A. nformation technology and human resources

B. inance and customer service

C. ngineering and R&D

D. arketing and quality

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اجابة صحيحة: B

السؤال #30

Performance appraisals and coaching techniques are most effective when they are combined to

A. Alead employees to higher levels of performance

B. Brank the workforce for pay increases or promotions

C. CEvaluate the performance of individual duals on a team

D. Ddiscipline at-risk employees

عرض الإجابة

اجابة صحيحة: A

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