What will MOST help a service provider to adopt swarming to support their problem management practice?

A service provider wants to improve its proactive problem identification capabilities. To support this objective, it is reviewing the software tools currently used for problem management. Which automation capabilities will be particularly important for proactive problem identification?

A service provider aims to improve the use of solutions for incidents found during problem investigation. Which software tools will help the service provider to achieve this?

A service provider is running workshops to improve the value stream that is used to restore normal service after an incident. Each workshop will discuss one activity from the value stream. The problem manager is very busy and can only attend two of these workshops.Which TWO workshops should the problem manager attend?1. Incident detection2. Incident registration3. Incident resolution4. Incident closure

Reactive problem identification is based on the information about past and current incidents. Which software tools ensure that this information is available for problem identification?