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خذ اختبارات أخرى عبر الإنترنت
السؤال #1
What is the CORRECT order for the three phases of problem management?
A. roblem control, error control problem identification
B. rror control, problem control, problem identification
C. roblem identification problem control error control
D. roblem identification error control problem control
عرض الإجابة
اجابة صحيحة: C
السؤال #2
Which process or function is responsible for monitoring activities and events in the IT infrastructure?
A. ervice level management
B. T operations management
C. apacity management
D. ncident management
عرض الإجابة
اجابة صحيحة: B
السؤال #3
Which of the following options is a hierarchy that is used in knowledge management?
A. isdom - Information - Data - Knowledge
B. ata - Information - Knowledge - Wisdom
C. nowledge - Wisdom - Information - Data
D. nformation - Data - Knowledge - Wisdom
عرض الإجابة
اجابة صحيحة: B
السؤال #4
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
A. ervice design: Design the processes
B. ervice strategy: Develop the offerings
C. ervice transition: Plan and prepare for deployment
D. ervice operation: IT operations management
عرض الإجابة
اجابة صحيحة: A
السؤال #5
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
A. roprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
B. ublic frameworks are always cheaper to adopt
C. ublic frameworks are prescriptive and tell you exactly what to do
D. roprietary knowledge has been tested in a wide range of environments
عرض الإجابة
اجابة صحيحة: A
السؤال #6
Which of the following is an objective of business relationship management?
A. o identify patterns of business activity
B. o ensure high levels of customer satisfaction
C. o secure funding to manage the provision of services
D. o ensure strategic plans for IT services exist
عرض الإجابة
اجابة صحيحة: B
السؤال #7
The design of IT services requires the effective and efficient use of "the four PS". What are these four PS?
A. eople, process, partners, performance
B. erformance, process, products, plans
C. eople, process, products, partners
D. eople, products, plans, partners
عرض الإجابة
اجابة صحيحة: C
السؤال #8
Which of the following BEST describes service strategies value to the business?
A. llows higher volumes of successful change
B. eduction in unplanned costs through optimized handling of service outages
C. eduction in the duration and frequency of service outages
D. nabling the service provider to have a clear understanding of what levels of service will make their customers successful
عرض الإجابة
اجابة صحيحة: D
السؤال #9
Which two processes will contribute MOST to enabling effective problem detection?
A. ncident and financial management
B. hange and release and deployment management
C. ncident and event management
D. nowledge and service level management
عرض الإجابة
اجابة صحيحة: C
السؤال #10
Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?
A. hange proposal
B. hange policy
C. ervice request
D. isk register
عرض الإجابة
اجابة صحيحة: A

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