السؤال #1

Each container consists of multiple parts that are tracked by Asset records. Universal Containers’s customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges. How should a Consultant configure Salesforce Field Service to track the work performed?

A. Create a Work Type and Work Order for each Asset being serviced

B. Create a Work Order and Work Order Line Item for each Asset being serviced

C. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed

D. Create a Work Type to automatically create relevant line items for each Asset

عرض الإجابة

اجابة صحيحة: B

السؤال #2

Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?

A. Set UP Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders

B. Set Up entitlements Process for Work Orders, Set Up Milestones, Create Entitlement records

C. Set Up Milestones, Set Up Entitlements Process for Work Orders,Create Entitlement records

D. Create Entitlement records, Set Up Entitlements Process for Work Orders, Set Up Milestones

عرض الإجابة

اجابة صحيحة: C

السؤال #3

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.

A. Open a Case and inform Customer of weekend service pricing

B. Open a Case and send email with new Service Offerings

C. Open a Case and a renewal Opportunity for the Sales team

D. Open a Case and create a Work Order for the Dispatch Team

عرض الإجابة

اجابة صحيحة: AB

السؤال #4

Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?

A. Create CSS in the Dispatcher’s Console

B. Add Fields on the Page Layout

C. Use Lookup Fields

D. Configure Field Sets on the Service Appointment

عرض الإجابة

اجابة صحيحة: D

السؤال #5

Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?

A. Field service mobile app

B. Salesforce mobile app

C. Work Order records cannot be updated on a mobile device

D. Salesforce Touch

عرض الإجابة

اجابة صحيحة: B

السؤال #6

Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?

A. A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type

B. A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order

C. An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills

D. A Work Order Line Item will inherit their parent Work Order's Work Type Skills, and the user is unable to make additional changes

عرض الإجابة

اجابة صحيحة: B

السؤال #7

What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

A. Service Objectives and Work Types

B. Service Objectives and Work Rulescorrect

C. Service Levels and Work Rules

D. Service Contracts and Service Levels

عرض الإجابة

اجابة صحيحة: B

السؤال #8

Universal container UC want to track the asset lifecycle when equipment has been snapped out. What should a consultant recommend to meet this requirement?

A. Add the field history tracking related list to the assets page and configure the asset relationships object

B. Add the related asset related list to the asset page and configure the product request object

C. Add the related asset related list to the asset page and configure the asset relationships object

D. Add the field history tracking related list to the asset page and configure the product request object

عرض الإجابة

اجابة صحيحة: C

السؤال #9

Universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visitWhich data model should the consultant recommend to the universal container?

A. Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit

B. Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit

C. Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work orderline item to represent the visit

D. Work order line item represent the preventative Maintenance on the asset - work order represent thedifferent operations- service appointment to represent visit

عرض الإجابة

اجابة صحيحة: A

السؤال #10

Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?

A. Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout

B. Create a Web-to-Lead page that submits to the inside sales team

C. Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules

D. Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue

عرض الإجابة

اجابة صحيحة: D

السؤال #11

Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.How should the Consultant meet this requirement?

A. Add Products to the Products Required Related List on the Asset object

B. Add Products to the Work Order Products Related List on the Asset object

C. Add Products to the Products Required Related List on the Work Type object

D. Add Products to the Work Order Products Related List on the Work Type object

عرض الإجابة

اجابة صحيحة: C

السؤال #12

Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up withthe incorrect skills and estimated time to completion.What should a Consultant utilize to meet this requirement

A. Entitlement Templates

B. Entitlements

C. Work Types

D. Work Order Record Types

عرض الإجابة

اجابة صحيحة: C

السؤال #13

A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician. What should the Consultant recommend to meet this requirement?

A. Create and schedule independent Work Orders for each Asset, each with a Service Appointment

B. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset

C. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits

D. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment

عرض الإجابة

اجابة صحيحة: B

السؤال #14

Universal Containers wants to identify which resources need more or fewer appointments.Which Gantt chart filter option should a Consultant recommend to provide this information?

A. Select Sort by Average Utilization on theResources Tab

B. Select Date Resolution on the Hours Tab

C. Select Travel Time and Breaks as skills on the Skills Tab

D. Select Hours, Absences and Overtime on the Utilization Tab

عرض الإجابة

اجابة صحيحة: A

السؤال #15

universal container UC wants to create a new scheduling policy that takes into account the technician assigned to customers account and then considers a resource from the customer group of preferred technician UC also wants to consider only technician with 50 miles of schedule work.Which two items should a consultant include in the scheduling policy to meet this requirement?

A. Minimize travel service objectives and resources priority services objectives

B. Maximize travel from home and working territories

C. Required resources and maximum travel from home

D. Minimize travel service objective and preferred resource services objectives

عرض الإجابة

اجابة صحيحة: BD

السؤال #16

One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

A. Assign the Technician to a new Service Territory

B. Remove the Technician as a Preferred Resource

C. Create an Excluded Resource for the Account

D. Create a new Work Order Validation Rule

عرض الإجابة

اجابة صحيحة: C

السؤال #17

Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.Which two permission sets should give a user access to the Crew Management tool?Choose ? answers

A. FSL Agent Permissions

B. FSL Dispatcher Permissions

D. FSL Resource Permissions

عرض الإجابة

اجابة صحيحة: B

السؤال #18

Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.

A. Technician hours at client location

B. Technician work orders completed

C. Technician hours traveling

D. Technician hours per day

عرض الإجابة

اجابة صحيحة: AD

السؤال #19

Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers

A. Create Multiple Work Orders Line Items per service

B. Select the relevant Work Types for each Resource

C. Assign the appropriate Skills to Resources

D. Use Work Types with required Skills

عرض الإجابة

اجابة صحيحة: CD

السؤال #20

Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.Which two sharing options are available for these Service Appointments?Choose 2 answers

A. A Service Appointment can be shared by clicking Sharing on the record

B. The Service Appointment's parent record can be shared with the assigned resource

C. Auto-generated scheduled Service Appointments will be shared with resources

D. Make the dispatcher the assigned resource on the Service Appointments

عرض الإجابة

اجابة صحيحة: AD

السؤال #21

A Field Service Technician wants the ability to view a list of currently available parts on another Technician’s truck. The Technician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?

A. Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock

B. Build a solution to view the Technician’s truck stock and create a custom process to request transfer to stock

C. Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock

D. Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock

عرض الإجابة

اجابة صحيحة: A

السؤال #22

Universal Containers has identified a business process in which a Customer Support Agent reviews an existing Work Order and needs to associate an additional part to the order for the Technician to successfully complete the job.How should a Consultant support this process?

A. Add a new Product Required to the Work Order

B. Add a new Product Required to the Work Type

C. Add a new Product Consumed to the Work Rule

D. Add a new Product Consumed to the Work Order

عرض الإجابة

اجابة صحيحة: B

السؤال #23

Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

A. Create an Apex Trigger

B. Build a Workflow Rule

C. Enable Drip feed Dispatch

D. Configure an Auto Dispatch Scheduled Job

عرض الإجابة

اجابة صحيحة: C

السؤال #24

universal containers needs a team to perform periodic maintenance on the most complex products. Which feature should the consultant configure to meet this requirement?

A. Preferred resource

B. Required resource

C. Technicians with required skill

D. Service crew

عرض الإجابة

اجابة صحيحة: D

السؤال #25

Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?

A. Quick Action on Opportunity to Create Work Order

B. Quick Action on Work Order Line Items to Create Opportunity

C. Quick Action on Work Order to Create Opportunitycorrect

D. Quick Action on Opportunity to Create Work Order Line Item

عرض الإجابة

اجابة صحيحة: C

السؤال #26

Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.

A. Publish training documentation in a closed chatter group

B. Increase training to Sales Representatives

C. Publish pre-release documentation on the Customer Community

D. Increase training to Field Service Technicians

عرض الإجابة

اجابة صحيحة: CD

السؤال #27

Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unableto gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. How should a Consultant recommend adhering to this business process?

A. Assign Permission Sets that allow Status Transitions

B. Allow Status Transitions based on Role

C. Limit Status Transitions based on Profile

D. Configure Status Transitions based on Resource Type

عرض الإجابة

اجابة صحيحة: C

السؤال #28

Time sheet entries can be associated to which two objects? Choose 2 answer

A. Work order line item

B. Work order

C. Service resource

D. assigned resources

عرض الإجابة

اجابة صحيحة: AB

السؤال #29

A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.Which twoactions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

A. Create a new user territory associated with the Service Territory and dispatcher

B. Configure and run the User Territory Sharing Job in Field Service Settings

C. Assign a new user territory and add each of the assigned service resources

D. Add the resources assigned to the Service Territory's Member related list

عرض الإجابة

اجابة صحيحة: AB

السؤال #30

Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.How should a Consultant configure Salesforce Field Service to track the work performed?

A. Create a Work Order and Work Order Line Item for each Asset being serviced

B. Create a Work Type to automatically create relevant line items for each Asset

C. Create a Work Type and Work Order for each Asset being serviced

D. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed

عرض الإجابة

اجابة صحيحة: A

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View The Updated Salesforce Exam Questions

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اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع!
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