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خذ اختبارات أخرى عبر الإنترنت
السؤال #1
Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?
A. he service value system
B. ervice consumption
C. ervice relationship management
D. he release management practice
عرض الإجابة
اجابة صحيحة: A
السؤال #2
Which statement about outcomes is CORRECT?
A. utcomes are one or more services that fulfil the needs of a service consumer
B. ervice providers help service consumers achieve outcomes
C. utcomes help service consumers achieve outputs
D. elping service consumers achieve outcomes reduces service provider costs
عرض الإجابة
اجابة صحيحة: B
السؤال #3
Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.
Which guiding principle recommends that the unnecessary work should be eliminated?
A. eep it simple and practical
B. hink and work holistically
C. tart where you are
D. rogress iteratively with feedback
عرض الإجابة
اجابة صحيحة: A
السؤال #4
Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?
A. eployment management
B. ontinual improvement
C. onitoring and event management
D. T asset management
عرض الإجابة
اجابة صحيحة: D
السؤال #5
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?
A. ncident management
B. roblem management
C. hange enablement
D. ervice request management
عرض الإجابة
اجابة صحيحة: A
السؤال #6
What type of change is often used for resolving incidents or implementing security patches?
A. tandard change
B. ormal change
C. mergency change
D. hange model
عرض الإجابة
اجابة صحيحة: C
السؤال #7
Which practice performs reviews to ensure that services continue to meet the needs of the customers?
A. onitoring and event management
B. ervice level management
C. hange enablement
D. ervice desk
عرض الإجابة
اجابة صحيحة: B
السؤال #8
Which service value chain activity deals with the purchase of new products?
A. ngage
B. btain/build
C. lan
D. mprove
عرض الإجابة
اجابة صحيحة: B
السؤال #9
Which of the following is included in the purpose of the continual Improvement' practice?
A. he restoration of normal service operation as quickly as possible
B. he establishment of links between the organization and its stakeholders at strategic and tactical levels
C. he alignment of the organization's practices and services with changing business needs
D. he reduction of the likelihood and impact of incidents
عرض الإجابة
اجابة صحيحة: C
السؤال #10
Which is included in the purpose of the 'improve' value chain activity?
A. nsuring the continual improvement of practices across all value chain activities
B. nsuring that services continually meet expectations for quality, costs, and time to market
C. nsuring a shared understanding of the improvement direction for services across the organization
D. nsuring continual engagement and good relationships with all stakeholders
عرض الإجابة
اجابة صحيحة: A

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