Someone who is fraudulently claiming to be from a reputable bank calls a company employee. Which of the following describes this incident? A . Pretexting B . Spoofing C . Vishing D . Scareware A.

A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST?

A technician installed a known-good, compatible motherboard on a new laptop. However, the motherboard is not working on the laptop. Which of the following should the technician MOST likely have done to prevent damage?

A technician is unable to join a Windows 10 laptop to a domain. Which of the following is the MOST likely reason?

A technician at a customer site is troubleshooting a laptop A software update needs to be downloaded but the company's proxy is blocking traffic to the update site. Which of the following should the technician perform?

A user reports a computer is running stow. Which of the following tools will help a technician identify the issue?

When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue. Click on individual tickers to see the ticket details. View attachments to determine the problem. Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?