A. esults from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter

B. esults from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter

C. esults from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter

D. esults from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

A. t is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service

B. t is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion

C. t is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful

D. t is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer

A. ustomer sales is about selling solutions to meet business needs

B. ustomer sales is about getting customers to utilize their solutions to get the value they intended

C. ustomer sales is about getting customers to utilize their solutions to get the value they intended

D. ustomer sales is about selling solutions to meet business needs

A. usiness KPIs that define progress to the Business Outcome

B. ales KPIs for revenue generation

C. T services KPIs for operations

D. PEX KPIs that define the operational costs of the company

A. inancial resources

B. ubscription economy

C. dvanced specializations

D. ortfolio management

A. ustomer’s return on investment

B. nown and unknown features of our product and solutions

C. ustomer’s reduction of risk

D. utcomes customers are trying to achieve

A. ncrease in new subscribers or increase in end users

B. umber of incidents reported or number of compliance issues

C. eduction in headcount or operational support costs

D. ustomer and employee feedback

E. umber of activities completed or increase in direct time

A. oss of revenue

B. ncreased production

C. educed product utilization

D. ontract expansion

A. ocument the session, stakeholder interests, and metrics for leadership

B. reate a success plan to be reviewed with the customer at the next review meeting

C. rovide technical configuration for development

D. iscuss new opportunities and new products to purchase

A. onfidential customer information

B. ustomer business outcomes

C. ustomer HR processes

D. ervices cost