السؤال #1

Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completionprocess. NTO wants to schedule one or multiple tasks to different Technicians as needed.How should the Consultant meet the requirement utilizing the standard Salesforce Field Service Data Model?

A. Create multiple Service Appointments, each with its own child Work Order Line Item

B. Create Work Order Line Items, each with its own child Service Appointment

C. Create multiple Service Appointments, each with its own child task records

D. Create Custom Object records, each with its own child Service Appointment

عرض الإجابة

اجابة صحيحة: B

السؤال #2

Universal Containers' (UC) customers have asset scheduled to be moved between locations by field personnel. UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers

A. Work Orders

B. Assets

C. Cases

D. Service Appointments

عرض الإجابة

اجابة صحيحة: AB

السؤال #3

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

A. Create a Process Builder to generate a report

B. Create a custom report

C. Use the standard Service Report

D. Use the standard Work Order email template

عرض الإجابة

اجابة صحيحة: C

السؤال #4

What are the two benefits of using field service lightning apps instead of Salesforce mobile apps? Choose 2 answers

A. Agents view of upcomingservice appointment

B. Offline access to flow

C. Native customer signature capture

D. Customized navigation menu

عرض الإجابة

اجابة صحيحة: BC

السؤال #5

The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher’s Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers

A. Select a Service Appointment from the list, press the “Edit” action and allocate the Resource

B. Select a Service Appointment from the list and press the “Schedule” action

C. Select multiple Service Appointments from the list and bulk schedule them

D. Select a Service Appointment from the list, press the “Candidates” action, and select the best time slot

E. Select a Service Appointment from the list, press the “Change Status” action and “Dispatch

عرض الإجابة

اجابة صحيحة: BCE

السؤال #6

An agent has to create a work order for a complex installation. A work order line item is created line item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's preferred price book while the other is on the U.S price book.Which solution should a consultant recommend so the agent can meet this requirement?

A. Create one work order for each price book and add work order line items to the appropriate work order based on its price book

B. Create one work order and override the price on work order line items for products on the preferred price book

C. Create one work order and add work order line items based on the price book selected on the work type

D. Create one work order for each price book and use work types to assign the price book to work order line item

عرض الإجابة

اجابة صحيحة: A

السؤال #7

Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?

A. Use Opportunity Line Items and Price Books to track the price

B. Use Products and Price Books to track the price

C. Use Assets and Products to track the price

D. Use a custom object to model the Work Order pricing and price

عرض الإجابة

اجابة صحيحة: C

السؤال #8

Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete w Work Order due to missing inventory. What should a Consultant implement to meet this requirement?

A. Implement a Macro to generate Service Appointments on the existing Work Order

B. Implement a Quick Action to create a new Work Order Line Item on the existing Work Order

C. Implement a Quick Action to create a new Service Appointment on the existing Work Order

D. Implement a Custom Button to Create a Service Appointment on the existing Work Order

عرض الإجابة

اجابة صحيحة: C

السؤال #9

Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.How should the Consultant meet the requirement utilizing the standard Salesforce Field Service Data Model?

A. Create multiple Service Appointments, each with its own child Work Order Line Item

B. Create Work Order Line Items, each with its own child Service Appointment

C. Create multiple Service Appointments, each with its own child task records

D. Create Custom Object records, each with its own child Service Appointment

عرض الإجابة

اجابة صحيحة: B

السؤال #10

when completing a work order in the field, the technician needs to capture two signatures to ensure compliance.Which steps are needed to configure the signatures capture?

A. create two service reports and add one signature block to each

B. create relevant signature types and add signature blocks to the service report template

C. create a flow that adds tow signature blocks when theservice report is generated

D. create two costume fields for the service appointment and use flows to capture each signature

عرض الإجابة

اجابة صحيحة: B

السؤال #11

Universal Containers wants to track the time a Service Resource spends on each step of more complex repair Jobs. This time could include travel, prep and on-site time.How could the Service Resource's Time Sheet be configured to track the total time spent on each step?

A. Relate the TimeSheet to the Service Appointment

B. Relate the Time Sheet Entries to the Work Order Line Item

C. Relate the Time Sheet Entries to the Service Appointment

D. Relate the Time Sheet to the Work Order Line Item

عرض الإجابة

اجابة صحيحة: B

السؤال #12

Universal container has enabled field service lightning and want to enable milestones forwork order. What should a consultant take into consideration?

A. Creating milestones for word orders requires an entitlement for case

B. Creating milestones trackers requires a custom lightning component

C. Creating entitlements for work orders requires acustom lightning component

D. Creating entitlement for class and work order must be separated

عرض الإجابة

اجابة صحيحة: D

السؤال #13

Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

A. Work Order Record Types for Break-fix, Install, and Inspection

B. Work Type Line Items for Install, Break-fix, and Inspections

C. Work Types and Skill Requirements for Install, Break-fix, and Inspections

D. Work Order custom fields to define Install, Break-fix, and Inspections

عرض الإجابة

اجابة صحيحة: C

السؤال #14

Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

A. Create a Quick Action that will create a new Service Appointment record

B. Create a Visualforce page that will create a new Work Order record

C. Create a Quick Action that will create a new Work Order record

D. Create a Visualforce page that will create a new Service Appointment record

عرض الإجابة

اجابة صحيحة: A

السؤال #15

Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will thenbe addressed by the inside sales team. What Configuration will support this requirement?

A. Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout

B. Create a Web-to-Lead page that submits to the inside sales team

C. Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules

D. Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue

عرض الإجابة

اجابة صحيحة: D

السؤال #16

Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them. How should a Consultant provide access to the Salesforce Field Service mobile app?

A. Modify the user's Profile

B. Update Public Group membership

C. Assign a Field Service Mobile License to the user

D. Modify the user record

عرض الإجابة

اجابة صحيحة: A

السؤال #17

Universal Containers wants to prevent the lunch break from interfering with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

A. Create a recurring Service Appointment

B. Use the Resource Availability Rule

C. Use appropriate Resource Operating Hours

D. Create Resource Absences every day

عرض الإجابة

اجابة صحيحة: B

السؤال #18

Which object can be used to share service appointments with service resource s in field service lightning?

A. Service territory member

B. Service territory

C. Work order

D. User territory

عرض الإجابة

اجابة صحيحة: A

السؤال #19

Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.How should the Consultant meet these requirements?

A. Work Orders will have multiple Service Appointments

B. Each Asset will have a Service Appointment that will represent the work needed for each machine

C. Each Account will have a Service Appointment that will represent the work to be done at the customer site

D. Work Orders will have multiple Work Order Line Items

عرض الإجابة

اجابة صحيحة: D

السؤال #20

An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked. What should the Consultant leverage to meet this requirement?

A. Assets

B. Maintenance Plan

C. Product Item

D. Entitlement Plan

عرض الإجابة

اجابة صحيحة: C

السؤال #21

Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion. What should a Consultant recommend to meet this requirement?

A. Post to the Service Appointment Chatter feed

B. Change the Status field on the ServiceAppointment

C. Adjust the Scheduled End field on the Service Appointment

D. Update the In Jeopardy field on the Service Appointment

عرض الإجابة

اجابة صحيحة: A

السؤال #22

Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?

A. Use Workflow to close the Case when all Work Orders are closed

B. Use Process Builder to close the Case when all Work Orders are closed

C. Use Workflow to close the Case when the Work Order is dispatched

D. Use Process Builder to close the Case when the Work Order is created

عرض الإجابة

اجابة صحيحة: B

السؤال #23

Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.Which action should a consultant recommend?

A. Link rules to Relevance Groups

B. Assign a high efficiency score

C. Check 'Keep These Appointments Scheduled'

D. Include a Match Fields work rule

عرض الإجابة

اجابة صحيحة: B

السؤال #24

Universal Container's Dispatchers want to visualize the planned travel route for a Technician during their shift.Which feature should the Consultant recommend to meet the requirement?

A. Service Resource Dashboard

B. Service Appointment Reports

C. Street-level Routing

D. Aerial Routing

عرض الإجابة

اجابة صحيحة: B

السؤال #25

Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?

A. Include the Match Territory Work Rule in the Scheduling Policy

B. Mark the Service Territory's Resources as Required on the Service Appointments

C. Ensure the Resource's Address is in the same Match Territory as the Service Appointments

D. Include the Resource Availability Work Rule in the Scheduling Policy

عرض الإجابة

اجابة صحيحة: A

السؤال #26

Which three objects are associated to the Work Type? Choose 3 answers

A. Service Appointments

B. Products Required

C. Resources

D. Skill Requirements

E. Articles

عرض الإجابة

اجابة صحيحة: BDE

السؤال #27

Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant utilize to track the lifecycle?

A. A Work Order related list on Assets

B. Custom fields for change tracking on Assets

C. Field History Tracking on Assets

D. A Product related list on Assets

عرض الإجابة

اجابة صحيحة: D

السؤال #28

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.

A. Custom Work Order Escalation Rules

B. Custom Validation Rule on Work Orders

C. Custom Approval Process on Work Orders

D. Custom Work Order Status with Category

عرض الإجابة

اجابة صحيحة: BD

السؤال #29

Universal Containers' (UC) Technicians often report seeing competitor's assets when on- site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?

A. Manually create a competitor's Asset Record on the Field Service mobile app

B. Use a Quick Action to create a competitor Asset Record on the Field Service mobile app

C. Use a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order

D. Use a Macro to create a competitor Asset Record on the Field Service mobile app

عرض الإجابة

اجابة صحيحة: B

السؤال #30

Universal Containers wants to track the time a Service Resource spends on each step of more complex repair Jobs. This time could include travel, prep and on-site time.How could the Service Resource's Time Sheet be configured to track the total time spent on each step?

A. Relate the Time Sheet to the Service Appointment

B. Relate the Time Sheet Entries to the Work Order Line Item

C. Relate the Time Sheet Entries to the Service Appointment

D. Relate the Time Sheet to the Work Order Line Item

عرض الإجابة

اجابة صحيحة: B

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View The Updated Salesforce Exam Questions

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اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع!
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