السؤال #1

Universal container provides multiple service types (i.e installation, maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.Which two configurations should a consultant implement to meet the requirements?

A. Use work type with required skills

B. Assign the appropriate skill to resource

C. Select the relevant work type for each resource

D. Create a multiple work order line per service

عرض الإجابة

اجابة صحيحة: AB

السؤال #2

The org-wide default sharing for a service appointment is set to beprivate. If service appointment is cancelled, which users will have visibility to record?

A. Assigned resources, owner of service appointment and member of user territory

B. Assigned resources, owners of service appointment and member of service territory

C. Owner of service appointment and member of service territory

D. Owner of service appointment and member of user territory

عرض الإجابة

اجابة صحيحة: D

السؤال #3

Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician’s next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician. What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

A. Build a Workflow Rule

B. Create an Apex Trigger

C. Enable Drip feed Dispatch

D. Configure an Auto Dispatch Scheduled Job

عرض الإجابة

اجابة صحيحة: C

السؤال #4

Upon arrival for the service appointment, technician report a team of people is required to resolve the issue How can the dispatcher ensure the required resources are assign to the issue?

A. Create a new work order and assign a crew

B. Create a new service appointment and assign to crew

C. Assign the existing service appointment to the crew

D. Assign the existing work order to crew

عرض الإجابة

اجابة صحيحة: C

السؤال #5

Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

A. Assign Contractor 2 as an excluded Resource

B. Assign Contractor 1 and 2 different capacities for repair work

C. Assign Contractor 1 as a Preferred Resource

D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type

عرض الإجابة

اجابة صحيحة: D

السؤال #6

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments. When designing theCustomer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment? Choose 2 answers

A. Scheduled End

B. Arrival Window Start

C. Scheduled Start

D. Arrival Window End

عرض الإجابة

اجابة صحيحة: BD

السؤال #7

Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?

A. Configure a new Service Level for immediate assignment

B. Postpone all lower-priority jobs and extend Due Dates

C. Manually flag Service Appointments as "In Jeopardy" due to weather

D. Configure Emergency Policy and use the Emergency Wizard

عرض الإجابة

اجابة صحيحة: D

السؤال #8

Universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.How should the consultant make this requirement?

A. Create a work rule with two required skills

B. Create a two-service crew

C. Create a crew with two technicians

D. Create two service appointment

عرض الإجابة

اجابة صحيحة: C

السؤال #9

universal containers has identified a business process in which a customer support agent reviews an existing work order and needs to associate an additional part to the order for the technician to successfully complete the job. How should a consultant support this process?

A. Add a new product required to the work type

B. Add a new product required to the work order

C. Add a new product consumed to the work order

D. Add a new product consumed to the work rule

عرض الإجابة

اجابة صحيحة: A

السؤال #10

Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app. What should a Consultant recommend?

A. Create a Quick Action on the Service Appointment to launch a Visualforce signature page

B. Create an Approval Process from the Service Appointment for the customer's Authorization

C. Create a Checkbox on the Service Appointment that will capture the customer's Authorization

D. Create a custom text field to capture the customer's signature on Salesforce mobile app

عرض الإجابة

اجابة صحيحة: C

السؤال #11

Universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit.Which data model should the consultant recommend to the universal container?

A. Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit

B. Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit

C. Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work order line item to represent the visit

D. Work order line item represent the preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit

عرض الإجابة

اجابة صحيحة: A

السؤال #12

Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out. What should a Consultant recommend to meet this requirement?

A. Add the field history tracking related list to the Asset Page and configure the Product Request object,

B. Add the Related Asset related list to the Asset Page and configure the Product Request object

C. Add the Related Asset related list to the Asset Page and configure the Asset Relationship object

D. Add the field history tracking related list to the Asset Page and configure the Asset Relationship object

عرض الإجابة

اجابة صحيحة: C

السؤال #13

Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.

A. Create operating hours for the Service Appointment

B. Create operating hours for the Service Resource

C. Create operating hours for the Optimization Engine

D. Create operating hours for the Service Territory

عرض الإجابة

اجابة صحيحة: BD

السؤال #14

Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.In which two ways should the Consultant show this relationship?Choose 2 answers

A. Add the Service Territory Location Related List on the Service Territory page layout

B. Add the Service Territory Location Related List on the Location page layout

C. Create the Service Territory Location as a Location lookup field

D. Create the Service Territory Location as a Service Territory lookup field

عرض الإجابة

اجابة صحيحة: AC

السؤال #15

Universal Containers wants to schedule deliveries using Salesforce Field Service. Each delivery requires that an installation and safety inspection be performed by different Technicians during the same day. The safety inspection needs to be executed after the installation is complete.How should the Consultant use Complex Work to meet this requirement?

A. Define Same Resource and Same Start dependencies

B. Define Start After Finish and Same Day dependencies

C. Define a Start After Finish dependency

D. Define a Same Start dependency

عرض الإجابة

اجابة صحيحة: B

السؤال #16

Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?

A. Log a follow-up task on the Work Order

B. Call the Sales Team with the Opportunity

C. Create a custom filed on the Work Order

D. Create a Quick Action to create the Opportunity

عرض الإجابة

اجابة صحيحة: D

السؤال #17

Universal Containers is implementing Work Order Management to better support its clients.Which two approaches should the Consultant consider to create work skills for the Service Resources?Choose 2 answers

A. Create the work skills using the FSL Lightning Web Component

B. Create the work skills using Setup

C. Create the work skills using the FSL Lightning Managed Package wizard

D. Create the work skills using the Guided Setup wizard

عرض الإجابة

اجابة صحيحة: BD

السؤال #18

Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.How can Universal Container Technicians achieve this for each product requested?

A. Create a work order line item and a product request line item

B. Create a product request and a product request line item

C. Create a product consumed and a product request line item

D. Create a shipment and a product request line item

عرض الإجابة

اجابة صحيحة: B

السؤال #19

Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies amongdifferent Service Territories.Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?Choose 2 answers

A. Set the Service Appointment to Dispatch in Field Service Settings

B. Enable Drip Feed Dispatching inField Service Settings

C. Set the Number of Services to Drip Feed on the Service Territory

D. Enable Sharing of Dispatched Service Appointments

عرض الإجابة

اجابة صحيحة: BC

السؤال #20

How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?

A. Create Work Types with Work Order Line Items

B. Create Work Types with Products Consumed

C. Create Work Types and Locations

D. Create Work Types with Products Required

عرض الإجابة

اجابة صحيحة: D

السؤال #21

Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?

A. Scheduled start, scheduled end

B. Actual start, actual end

C. Earliest start permitted, due date

D. Arrival window start, arrival window end

عرض الإجابة

اجابة صحيحة: C

السؤال #22

Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

A. Proactively adjust Service Contracts

B. More accurately assign Work Orders based on skills

C. Proactively adjust to address demand fluctuations

D. More consistently meet customer response times

عرض الإجابة

اجابة صحيحة: BC

السؤال #23

Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?

A. Assets and Entitlements

B. Assets and Service Contracts

C. Accounts and Service Contracts

D. Accounts and Assets

عرض الإجابة

اجابة صحيحة: A

السؤال #24

Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate ServiceAppointments. Which two sharing options are available for these Service Appointments?Choose 2 answers

A. A Service Appointment can be shared by clicking Sharing on the record

B. The Service Appointment's parent record can be shared with the assigned resource

C. Auto-generated scheduled Service Appointments will be shared with resources

D. Make the dispatcher the assigned resource on the Service Appointments

عرض الإجابة

اجابة صحيحة: AD

السؤال #25

Universal Containers has discovered that many of its Technicians' initial visits require a return visit to complete the work. Which two approaches should a Consultant recommend to accurately track these visits? Choose 2 answers

A. Create a new Work Order and Service Appointment

B. Reschedule the Work Order for the new date

C. Reschedule the Service Appointment for the new date

D. Create a new Service Appointment on the original Work Order

عرض الإجابة

اجابة صحيحة: CD

السؤال #26

Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.How should a Consultant configure Salesforce Field Service to track the work performed?

A. Create a Work Order and Work Order Line Item for each Asset being serviced

B. Create a Work Type to automatically create relevant line items for each Asset

C. Create a Work Type and Work Order for each Asset being serviced

D. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed

عرض الإجابة

اجابة صحيحة: A

السؤال #27

Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.What should the consultant implement to meet this requirement?

A. Add a lightning component to work orders

B. Enable path for work orders

C. Enable knowledge on work orders

D. Add compact layouts to work orders

عرض الإجابة

اجابة صحيحة: C

السؤال #28

Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should theConsultant implement to help achieve this goal?

A. Work Types with an Estimated Duration

B. Operating Hours for Customer Accounts

C. Work Orders with Operating Hours

D. Work Types with Service Level Agreement

عرض الإجابة

اجابة صحيحة: A

السؤال #29

Northern Trail Outfitters wants to improve overall responsiveness to customers.Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

A. Enable Drip-feed to dispatch the next appointments

B. Shuffle daily work manually via the Gantt

C. Leverage Resource Schedule Optimization

D. Configure the Auto Dispatch scheduledjob

عرض الإجابة

اجابة صحيحة: B

السؤال #30

Geolocation tracking is enabled for universal container's for technician but should apply to full time employees.How can Geolocation tracking for contractors to be disabled?

A. Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor

B. Unchecked the collect service resources Geolocation history field in field service mobile settings

C. Unchecked the geocoding field on the contractor's profile

D. Set the Geolocation update frequency field to zero for contractors

عرض الإجابة

اجابة صحيحة: A

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اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع!
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