السؤال #1

Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?

A. Regulatory and technology changes

B. Digital first and work - from anywhere in real time

C. Removing the complexity from the business

D. Capitalization of the cloud

E. Customer expectations and values

عرض الإجابة

اجابة صحيحة: ABE

السؤال #2

An energy company wants to accurately price quotes for new. small and medium businesses, which two scenarios would require integration to a third-party system?

A. Some customers existed on a legacy billing system from previous contractscorrect

B. Meter technical data is required from the Distributed System Operator (DSO) m order to confirm supply is possiblecorrect

C. The potential customer began their journey using WhatsApp

D. Credit ratings are actively used as a pricing input for small and medium business customerscorrect

عرض الإجابة

اجابة صحيحة: ABD

السؤال #3

Having completed discovery and solution design, and as the project team moves into the implementation phase, what should be the first step in the build process?

A. Start evaluating products and offerings from as many third-party suppliers as possible

B. Immediately start building the solution in their favorite technology

C. install Salesforce Service Cloud and start building custom objects and APEX classes

D. Select the Energy and Utilities Cloud applications that best meet the company's needscorrect

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اجابة صحيحة: D

السؤال #4

A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently. Which two approaches can the consultant take to achieve a consensus while building trust?

A. Focus primarily on the contractor organization's concerns

B. Propose compromises between stakeholders that could result in collective positive outcomes

C. Demonstrate expertise right away to achieve the fastest stakeholder agreement

D. Ask probing questions to understand and document the needs of all stakeholders

عرض الإجابة

اجابة صحيحة: ABD

السؤال #5

When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance: ? Identify the caller ? Provide answers to questions about billing. consumption, and payments ? Add meter readings ? Manage user complaints. ? Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan. Which two functionalities should the consultant use to achieve th

A. Configure the Energy and Utilities Contact Center Console available m the process horarycorrect

B. Configure a custom Salesforce Service Cloud console

C. Configure custom OmniScripts and FlexCards to cover the requirements

D. Assign the relevant lightning pages to the energy company's service agent user profile

عرض الإجابة

اجابة صحيحة: AC

السؤال #6

An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and orders. Two custom fields on quotes get populated during the quote capture process These two fields need to be populated when the quote gets converted to an order. How can a consultant achieve this without custom code?

A. Creating Apex trigger

B. Adding fields in CPQ configuration

C. Adding fields in Checkout method

D. Using Field Mappercorrect

عرض الإجابة

اجابة صحيحة: D

السؤال #7

How is the Energy and Utilities Cloud solution installed on an org?

A. Its included as part of core and will be deployed when licenses are purchased

B. Its installed as a managed package and unmanaged componentscorrect

C. A specialized org that Salesforce creates with the solution installed is required

D. The functionality is unlocked based on the license types assigned to the org

عرض الإجابة

اجابة صحيحة: B

السؤال #8

When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance: ? Identify the caller ? Provide answers to questions about billing. consumption, and payments ? Add meter readings ? Manage user complaints. ? Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan. Which two functionalities should the consultant use to achieve th

A. Configure the Energy and Utilities Contact Center Console available m the process horarycorrect

B. Configure a custom Salesforce Service Cloud console

C. Configure custom OmniScripts and FlexCards to cover the requirements

D. Assign the relevant lightning pages to the energy company's service agent user profile

عرض الإجابة

اجابة صحيحة: AC

السؤال #9

consultant has been tasked with gathering and aligning requirements fram a small group of keystakeholders for an Energy and Utilities Cloud implementation.Which approach would be most effective for eliciting business requirements from the small group ofstakeholders?

A. Conduct a semi-structured requirement gathering session to walk-through current-state sales processes with the stakeholders to align on common requirements

B. Create and deliver a questionnaire to each stakeholder to elicit thoughts on the pros and h

C. Conduct a focus group with all stakeholders to present different future-state sales processes and elicit stakeholder opinions

عرض الإجابة

اجابة صحيحة: A

السؤال #10

A customer is ready to install the managed package for Energy and Utilities Cloud. Which two Product Schedules settings must be enabled for all products as a prerequisite step for a successful installation?

A. Product Schedulingcorrect

B. Revenue Scheduling

C. Quantity Schedulingcorrect

D. Inventory Scheduling

عرض الإجابة

اجابة صحيحة: AC

السؤال #11

A customer has recently installed Energy and Utilities Cloud. Which specific license enables an energy company's partners to access applications via a web portal?

A. Energy and Utilities Cloud for Digital Experience User

B. Energy and Utilities Base

C. Energy and Utilities Base for Digital Experience Partnercorrect

D. Energy and Utilities Base Service

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اجابة صحيحة: C

السؤال #12

An energy company wants to send to its customers various types of communication via digital channels. Which is the preferred cloud that works in conjunction with Energy and Utilities Cloud to achieve mass communication9

A. Communications Cloud

B. Marketing Cloudcorrect

C. Sales Cloud

D. Service Cloud

عرض الإجابة

اجابة صحيحة: B

السؤال #13

Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?

A. Regulatory and technology changescorrect

B. Digital first and work-from anywhere in real timecorrect

C. Removing the complexity from the business

D. Capitalization of the cloud

E. Customer expectations and valuescorrect

عرض الإجابة

اجابة صحيحة: ABE

السؤال #14

An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly. Which two pricing metadata are needed when defining this price with Industries CPQ?

A. A Pricing Plan Entry, with type as Price and charge type as Recurringcorrect

B. A Price Book Entry, with amount as $60

C. A Price List Entry, with amount as $60

D. A Pricing Variable, with type as Price and charge type as Recurring

عرض الإجابة

اجابة صحيحة: AC

السؤال #15

The administrator of an energy company needs to manage the lifecycle of new contracts in Salesforce. After the generation of the contract, it needs to be sent to the customer for eSignature through DocuSign. Which two features of Contract Lifecycle Management and OmniStudio can be used?

A. The 'Send for eSignature' Velocity action can be used to send the last version of the contract document to DocuSigncorrect

B. An Omni script can be configured, and a DocuSign Envelope action can be used to email the contract for signature

C. An Integration Procedure with an HTTP action is needed to integrate with DocuSign

D. An integration Procedure with a DocuSign Signature action can be called from an Omniscript to email the contract for signaturecorrect

عرض الإجابة

اجابة صحيحة: ABD

السؤال #16

An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites. How would a consultant meet this business requirement?

A. Create a Master quote, create group(s)

B. Create quotes for each individual site and add products, then run multi-site batch jobs

C. Create an opportunity, add products to it

D. Create a multi-site quote, add members to the quote, and add products for each site

عرض الإجابة

اجابة صحيحة: A

السؤال #17

An energy company needs to migrate its legacy data to Energy and Utilities Cloud. What's the recommended first step to ensure a proper migration process?

A. Establish a testing and validation process to ensure that the data is accurate and complete

B. Migrate the data using one of the available tools, such as the Salesforce Data Loader or third party data migration tools

C. Assess the data m the legacy system to determine what needs to be migrated and what can be left behindcorrect

D. Clean, transform, and format the source data to meet the requirements of the Energy and Utilities Cloud Data Model

عرض الإجابة

اجابة صحيحة: C

السؤال #18

An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders. How does the team get the required components into their development environment?

A. The team should follow the documentation and migrate the required components into the* development environment

B. The team needs to copy and paste the required components from their trial environment into their development environment

C. The team should take a look at the application code, and then go and re-type the code into their development environment

D. The team should request the Energy and Utilities Cloud engineering team to deploy the necessary components into the project development environment

عرض الإجابة

اجابة صحيحة: A

السؤال #19

The administrator of an energy company needs to manage the lifecycle of new contracts in Salesforce. After the generation of the contract, it needs to be sent to the customer for eSignature through DocuSign. Which two features of Contract Lifecycle Management and OmniStudio can be used?

A. The 'Send for eSignature' Velocity action can be used to send the last version of the contract document to DocuSigncorrect

B. An Omni script can be configured, and a DocuSign Envelope action can be used to email the contract for signature

C. An Integration Procedure with an HTTP action is needed to integrate with DocuSign

D. An integration Procedure with a DocuSign Signature action can be called from an Omniscript to email the contract for signaturecorrect

عرض الإجابة

اجابة صحيحة: ABD

السؤال #20

Which three features are included in the Energy and Utilities Cloud Console?

A. Customer Storycorrect

B. Multiple tabs, such as Overview

C. Configuration options with significant coding

D. Rate Comparisoncorrect

E. Customer 360 viewcorrect

عرض الإجابة

اجابة صحيحة: ABDE

السؤال #21

An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections. What two elements need to be defined during the discovery phase of the implementation?

A. Identify the data sources to generate the customer's new connections reports and dashboardscorrect

B. Define the business stakeholders for the customer's new connections process

C. Define the data to be migrated for the customer's connections process

D. Define the metrics to measure the customer's new connections process

عرض الإجابة

اجابة صحيحة: AD

السؤال #22

A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer. What license is needed to complete this customer requirement?

A. Salesforce Field Service license

B. Salesforce Contact Center license

C. Energy and Utilities Base Service licensecorrect

D. Salesforce Service Console license

عرض الإجابة

اجابة صحيحة: C

السؤال #23

A utility customer runs the majority of their current processes using backoffice CIS, billing, and other thirdparty integrations. As part of the enterprise digital transformation initiative to improve end-to-end experiences, they chose Energy and Utilities Cloud with an incremental rollout strategy, beginning with employee transformation. What solution component of Energy and Utilities Cloud should be recommended and mapped to get them started on the transformation journey?

A. Partner Management

B. utility 360

C. utility Cx

عرض الإجابة

اجابة صحيحة: B

السؤال #24

Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?

A. Regulatory and technology changescorrect

B. Digital first and work-from anywhere in real timecorrect

C. Removing the complexity from the business

D. Capitalization of the cloud

E. Customer expectations and valuescorrect

عرض الإجابة

اجابة صحيحة: ABE

السؤال #25

What tool should be used to migrate configurations from sandbox to production when a customer has completed configuring OmniStudio components?

A. Salesforce Export Wizard

B. OmniStudio DataPackscorrect

C. IDX Workbench

D. DataLoader

عرض الإجابة

اجابة صحيحة: B

السؤال #26

The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company. What two processes can modify the look and feel of the application?

A. Modify the VEELogoCard FlexCard to change the customer logo

B. Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirementscorrect

C. Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style

D. Modify the application Page Layout to change/add/remove selected elements

عرض الإجابة

اجابة صحيحة: ABC

السؤال #27

How is the Energy and Utilities Cloud solution installed on an org?

A. Its included as part of core and will be deployed when licenses are purchased

B. Its installed as a managed package and unmanaged componentscorrect

C. A specialized org that Salesforce creates with the solution installed is required

D. The functionality is unlocked based on the license types assigned to the org

عرض الإجابة

اجابة صحيحة: B

السؤال #28

An energy company is looking to track relationships with their electricity and gas business - to - consumer (B2C) subscribers and differentiate them from their business - to - business (B2B) corporate accounts. Which two functionalities should the energy and utilities consultant use for the customer data model?

A. Use the Account Contact Relation object

B. Use the Consumer Account record type

C. Enable Person Accounts to model consumers

D. Use Contacts just for B2B scenarios

عرض الإجابة

اجابة صحيحة: BC

السؤال #29

An energy company must include a clause about additional operational costs in contracts that exceed 10 MegaWatts in their DOCX Template. The information about energy volume is already available in the Contract object. How should the administrator proceed to include this condition in the document template to show this clause only when the contract energy volume is higher than 10 MegaWatts?

A. Create a custom formula m DataRaptor Load

B. Create an Apex Class

C. Create a custom field in the Contract object

D. Create a custom formula m DataRaptor Extractcorrect

عرض الإجابة

اجابة صحيحة: D

السؤال #30

The implementation project has identified a need to retrieve and update data from the energy provider s legacy billing application The customer is already a MuleSoft customer, but they also use middleware technology from another supplier What approach should you recommend to build this integration to the legacy billing application?

A. Go to Any point Exchange and search for energy assets (to locate templates for previously built integrations with billing systems), and then enhance these assetscorrect

B. Begin building a custom, point-to-point integration, including a whole new user interface and data model to mimic that of the legacy billing application

C. Start by defining APIs in both Salesforce and the legacy billing system, and then build custom Java code to implement a point-to-point integration

D. Recommend the introduction of another systems integration partner who specializes m building integrations from Salesforce to billing systems

عرض الإجابة

اجابة صحيحة: A

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اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع!
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