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السؤال #1
Universal Containers wants to restrict access to accounts and contacts. All users should able to access all the accounts, but only edit the accounts they own. Users should be able to edit only the contacts for the accounts they own. To meet these requirements, what should be the OWD access for accounts and contacts?
A. Set Account to private and Contacts to control by parent
B. Set Account to public read-only and Contacts to control by parent
C. Set Account to public read-only and contacts to private
D. Set Account to private and contact to private
عرض الإجابة
اجابة صحيحة: B
السؤال #2
Sales representatives at universal containers want to share product specification with customers who do not have salesforce access. These customers should only be allowed to preview the document in the browser without download permissions. What solution should a consultant recommend to meet this requirement?
A. Upload the file to content and disable the download delivery option
B. Upload the file to documents and enable the externally available option
C. Upload the file to chatter files and disable the download delivery option
D. Upload the file to chatter files and enable the password protection option
عرض الإجابة
اجابة صحيحة: A
السؤال #3
UC wishes to track relationships between its customers. For example, some customers are suppliers for other customers. What should a consultant recommend to track multiple customer relationships in Salesforce?
A. Add the related company to the first company's account team, with supplier as the role
B. Add the related company to the first company's custom supplier lookup field as a value
C. Add the related company to the first company's partner related list, with supplier as a value
D. Add the related company to the first company's contact roles related list, with supplier as a value
عرض الإجابة
اجابة صحيحة: C
السؤال #4
Universal Containers is moving their legacy Customer Relationship Management (CRM) system to salesforce sales cloud. What should the consultant recommend to ensure a successful implementation?
A. Review the current system with all levels of users to understand their requirements
B. Review the current system with executive management to understand their requirement
C. Review the current system with and configure sales cloud to work in the same way
D. Review the current system with IT management to understand their requirement
عرض الإجابة
اجابة صحيحة: A
السؤال #5
What Sales Cloud features would allow the company to improve data quality and consistency across sales deals? Choose 3 answers.
A. Use a single page layout to display all information regardless of line of business
B. Use workflow rules to validate data entry
C. Implement validation rules for opportunities
D. Use opportunity record types and page layouts to display information specific to each line of business
E. Use required fields to enforce critical data entry
عرض الإجابة
اجابة صحيحة: CDE
السؤال #6
What should a consultant recommended to show a dashboard with forecast by product family with quotas?
A. Build a joined report with closed opportunities, forecasting items and quotas
B. Customize quotas with product report, and add necessary fields
C. Build a custom report type with forecasting quotas and forecasting items
D. Create an analytic snapshot to capture the opportunity forecast
عرض الإجابة
اجابة صحيحة: D
السؤال #7
Cloud Kicks wants to sell to both consumers and businesses. The consumer sales team and business sales team will use different Stages. Which two Salesforce functions will allow the consultant tomeet this requirement? Choose 2 answers
A. Sales Processes
B. Pipeline Inspection
C. Opportunity Splits
D. Record Types
عرض الإجابة
اجابة صحيحة: AD
السؤال #8
Cloud Kicks is implementing Territory Management for its retail sales unit. The sales director is requesting a detailed roll-up forecast for territories. Which two recommendations should the consultant make? (Choose two.)
A. Assign a Forecast-Manager to each region
B. Include the Forecast Manager field on the Account page layout
C. Ensure the Forecast Manager user is forecast-enabled
D. Assign a role for each manager in the user role hierarchy
عرض الإجابة
اجابة صحيحة: AC
السؤال #9
Cloud kick has an external ERP system which stores product order information. Cloud kicks wants to view those orders as a related list on the account record in real time.What solution should the consultant recommend?
A. Create custom object product under information in salesforce, run a night scheduler to get details from ERP and add the add the custom object as a related list on the account
B. Implement salesforce to salesforce connect to get real time product order information and add it as a related list on the account
C. Implement salesforce connect and external object to get real time product order information and add it as a related list on the account
D. Create a lightning component, and using REST integration, get the real time product order information from ERP
عرض الإجابة
اجابة صحيحة: CD
السؤال #10
Cloud Kicks has organization-wide defaults set to Private for Account. With the rollout of Opportunity Teams, what should a consultant consider?
A. Opportunity should be set to Public Read/Write first
B. The Opportunity's Account will be implicitly Read for the team
C. The Opportunity will be implicitly Write for the team
عرض الإجابة
اجابة صحيحة: B
السؤال #11
Cloud Kicks has a large remote sales department working in many different locations. Management wants greater visibility into the opportunities in progress with their respective teams. They also want to receive email alerts when opportunities reach key metrics (e.g., stage progression) or a high probability. However, they want to control the frequency of their email alerts.Which solution should a consultant recommend?
A. Configure Outlook Integration email settings to control alert frequency
B. Define a workflow rule and email task that is triggered when the stage is updated to new values
C. Create a report filtering for the desired criteria, and allow managers to subscribe to the report
D. Subscribe to Chatter Feed Tracking to receive updates for the key metrics
عرض الإجابة
اجابة صحيحة: A
السؤال #12
Cloud Kicks manages its sales pipeline using Salesforce. When an opportunity moves to the closed/lost stage, the company wants to enforce that the expected revenue value be $0 in reports and dashboards. Which solution should a consultant recommend to meet this requirement?
A. Define an approval process to set the expected revenue field to $0 when the opportunity stage Is closed/lost
B. Define a Process Builder process to set the forecast category to omitted when the Opportunity stage Is closed/lost
C. Ensure there Is a dependency between stage and forecast category picklists to enforce the closed value for closed/lost stages
D. Create a validation rule to verify the forecast probability for closed/lost opportunities is 0% and omit the forecast category for closed/lost
عرض الإجابة
اجابة صحيحة: B
السؤال #13
Northern Trail Outfitter wants to implement a Partner Community to help manage an extensive distributor and reseller partner community. The consultant is setting up partner users. What are two considerations for this step in the process? Choose 2 answers
A. Partner users are associated with the same set of profiles as internal users
B. The sharing model should be re-evaluated when the Partner Community is enabled
C. Partner user can own account and opportunity records in salesforce
D. Partner users CANNOT receive emails generated through workflow actions
عرض الإجابة
اجابة صحيحة: BC
السؤال #14
Universal Containers (UC) created a new mobile app that enables customers to place orders and track fulfillment. UC wants to quickly embed customer service into the new mobile app. Which two features should be added to meet this requirement? Choose 2 answers
A. Salesforce Knowledgebase
B. Chatter Groups
C. Field Service Lightning
D. Service Cloud SOS
عرض الإجابة
اجابة صحيحة: CD
السؤال #15
Northern Trail Outfitters (NTO) needs to quickly look up contacts, accounts, and opportunities and easily log calls. The team wants to access to customer information even without an Internet connection because of limited coverage in certain geographic areas.Which mobile solution should NTO use?
A. Salesforce App
B. Salesforce Touch App
C. Custom hybrid App
D. Salesforce Mobile App
عرض الإجابة
اجابة صحيحة: D
السؤال #16
Cloud Kicks just deployed Sales Cloud globally and wants to make sure that all of its users are using Salesforce. How should the consultant determine if all regions are using Salesforce?
A. Assign all users to a region, build a report using user login history, and filter on region
B. Create an Opportunity report per region, filtering by User
C. Ask each regional sales manager to run the standard User Adoption report
D. Install Salesforce Adoption Dashboards from the AppExchange and use the region chart
عرض الإجابة
اجابة صحيحة: D
السؤال #17
A company needs to enable a community to better engage with its customers. The key aspects of the community will include Cases, Knowledge, and Community Discussions. The company wants to quickly enable the community via a template. Which template should the company use?
A. Napili (Customer Service)
B. Koa
C. Salesforce Tabs +Visualforce
D. Kokua
عرض الإجابة
اجابة صحيحة: B
السؤال #18
Universal Containers wants to implement Collaborative Forecasts in Salesforce. There are multiple levels above the sales reps, including team managers, regional managers, and country VPs. This structure has been built in the role hierarchy. Some of the regional manager roles Include multiple users.How should the consultant configure the wav opportunities roll up through the management structure?
A. Use Assign Manager to select the appropriate role member
B. Update the role hierarchy so each manager role has one user
C. Add the appropriate managers to the Opportunity Team
D. Create a forecast hierarchy separate from the role hierarchy
عرض الإجابة
اجابة صحيحة: D
السؤال #19
Sales directors at Northern Trail Outfitters (NTO) need access to edit opportunity fields in the case of last minute updates once the sales stage reaches Negotiation/Review; however, sales representatives should not have editing rights at the stage. Which solution should the consultant advise?
A. Modify the profile for sales directors to enable the 'Modify AN' object permission for opportunities
B. Change the field-level security for sales representatives to restrict field access based on the sales stage
C. Create a workflow rule to enable field access for sales directors based on the sales stage
D. Create a validation rule to enforce field access based on the sales stage and a custom permission
عرض الإجابة
اجابة صحيحة: D
السؤال #20
Sales Manager at Cloud Kicks need to show reports and dashboards with opportunity forecast by Product family with team quotas. Which solution should a Consultant recommend?
A. Configure quotas with a product report and add necessary fields
B. Create a joined report with closed Opportunities, forecasting items, and quotas
C. Create a custom report type with forecasting quotas and items
D. Configure an analytic snapshot to capture the Opportunity forecast and quotas
عرض الإجابة
اجابة صحيحة: C
السؤال #21
Cloud Kicks to see how many closed won opportunities a campaign has generated over last 30 days. They have implemented a campaign influence model that uses the primary campaign source. Which two steps are needed to meet this requirement using standard functionality? Choose 2 answers
A. Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date
B. Have the administrator define rules for campaigns to automatically add opportunities and then lock after 30 days
C. Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date
D. Add child campaigns of the primary campaign source automatically if the child campaigns have an end date that falls before the opportunity close date
E. Have representatives populate a field on the opportunity record with the dollar amount of expected
F. revenue from the campaigns that influenced the opportunity
عرض الإجابة
اجابة صحيحة: AC
السؤال #22
Universal Containers to plans implement to implement lead management functionality for channel sales representative who needs to push pre-qualified leads to their partner. Partners need the ability to access and update the lead assigned to them. What solution should a consultant recommend for the scenario?
A. Create a task for the partner where a new lead is created and assign it to partner in the Partner Community
B. Add the leads tab to the Partner Community and configure partner profile to access leads
C. Configure a separate lead record type and page layout for the partner community
D. Create a customized site where partners can self-register and access their leads
عرض الإجابة
اجابة صحيحة: B
السؤال #23
Cloud Kicks maintains products and price books on an external platform due to the high frequency of pricing changes to products. Sales managers want to monitor pipeline by sales rep and report on team revenue to goal in Salesforce. What should the consultant do to meet the requirement?
A. Implement Opportunity Teams and Opportunity Splits
B. Use Opportunities and enable Forecasts
C. Create an Opportunity List View
D. Create reports on closed Opportunities
عرض الإجابة
اجابة صحيحة: A
السؤال #24
A consultant needs to migrate data in Sales Cloud and is considering using Data Loader. What are two capabilities of this migration tool? Choose 2 answers.
A. Extract organization and configuration data
B. Prevent importing duplicate records
C. Run one-time or scheduled data loads
D. Export field history data
عرض الإجابة
اجابة صحيحة: CD
السؤال #25
The Cloud Kicks sales team travels frequently and often needs to convert leads while away from the home office.What should a consultant recommend to allow them to do so?
A. In lead conversion settings, allow 'Enable Conversions for Salesforce Mobile
B. Install an AppExchange package to convert Leads via the Salesforce mobile app
C. Create an automated process to convert Leads when the salesperson logs in from outside of their login IP ranges
D. Modify the sales team's profile to include the 'Enable Conversions for Salesforce Mobile' permission
عرض الإجابة
اجابة صحيحة: B
السؤال #26
Universal Containers requires that each of its products is sold with 12 months of product maintenance. This is enter... a separate opportunity product line item on the opportunity. Once an opportunity is closed/ won and the order has been shipped to the customer, the service manager manually records the maintenance line item in the assets object and sends an alert 90 days prior to the expiration date. What should a consultant recommend to streamline this process?
A. Request the sync order to asset feature from salesforce to create an asset record once an opportunity is closed/won
B. Install an AppExchange app or create a trigger to automatically create an asset record once an opportunity is closed/won
C. Create a trigger on the asset object once an opportunity is closed/won, and add a button to the opportunity layout
D. Turn on the sync asset feature from the asset settings to create an asset record once an opportunity is closed/won
عرض الإجابة
اجابة صحيحة: B
السؤال #27
Universal Containers initiates cases based on electronic transmissions from power units. The case management process is as follows:A work order is submitted to a field service team to perform a technical review.After the technical review is closed, an agent needs to contact the customer to review activities. Cases can only be closed after the customer review has been completed Universal containers needs to determine whether the work orders and customers contacts should be stored as child cases or on a relat
A. Visibility and access to the work order records
B. Work Order and customer contact escalation requirements
C. Account team relationship to the primary contact
D. Case closure rules on the original case
E. Total number of account and contact records in the database
عرض الإجابة
اجابة صحيحة: AC
السؤال #28
Sales representatives at Universal Containers log activates on accounts, contacts, and opportunities. The sales manager wants to create a report to see all activities on all of the accounts that the manager owns, including activities on contacts and opportunities. Which report should be recommended to the sales manager?
A. Activities report on accounts and opportunities the manager owns
B. Activities report on accounts the manager owns
C. Activities report on accounts and contacts the manager owns
D. Activities report on accounts, contacts, and opportunities the manager owns
عرض الإجابة
اجابة صحيحة: B
السؤال #29
Cloud Kicks (CK) has a private Opportunity sharing model and leverages Opportunity teams to extend sharing. Occasionally, a team member's access needs to be removed due to changes in sales structure.How can CK revoke Opportunity team access on an ad-hoc basis?
A. REVISE
B. REVISEC
C. Remove the Opportunity team related list from page layouts
عرض الإجابة
اجابة صحيحة: C
السؤال #30
The Salesforce administrator for Cloud Kicks needs to set sales quotas for all sales representatives. Which three solutions should the Consultant consider? Choose 3 answers
A. Use the API
B. Update the sales quota field from the opportunity record
C. Enable Forecast Quotas from Setup
D. Use Data Loader
E. Add a record to the quota object
F. Add a record to the Quotas related list from the user record
عرض الإجابة
اجابة صحيحة: ADF

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