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السؤال #1
In which of the following app markets CANT the Salesforce App be found?
A. Google Play
B. AppExchangecorrect
C. App Store
عرض الإجابة
اجابة صحيحة: B
السؤال #2
True or False? Knowledge Users will be able to edit and create new Knowledge Articles from the Mobile App.
A. TRUE
B. FALSEcorrect
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اجابة صحيحة: B
السؤال #3
Passwords CAN be reset using the Salesforce mobile app.
A. TRUE
B. FALSEcorrect
عرض الإجابة
اجابة صحيحة: B
السؤال #4
Of the following Locale Settings, select which one CANNOT be selected when creating a new user.
A. Time Zone
B. Language
C. Working Hourscorrect
D. Locale
عرض الإجابة
اجابة صحيحة: C
السؤال #5
A business analyst has been tasked with leading prototype efforts for a Salesforce project. What is a prototype?
A. A model of a final proposed product
B. A first pass, simple sketch of an ideacorrect
C. A polished, proven solution
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اجابة صحيحة: B
السؤال #6
Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource. What does an activity box marked "C Customer' mean?
A. The customer should be responsible
B. The customer should be informed
C. The customer should be consulted
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اجابة صحيحة: C
السؤال #7
What is used to declaratively move metadata from one environment to another?
A. Data Loader
B. Change Setscorrect
C. Import Wizard
D. Ant Migration
عرض الإجابة
اجابة صحيحة: B
السؤال #8
After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed.What is a possible reason why the test cases failed?
A. Missing test org access details
B. Missing test result details
C. Missing test script details
عرض الإجابة
اجابة صحيحة: C
السؤال #9
Is the following a benefit of implementing Process Mapping? Spot and resolve flaws in the project early on.
A. No
B. Yescorrect
عرض الإجابة
اجابة صحيحة: B
السؤال #10
While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal. Which step should the BA take next?
A. Review the effort and impacts with the service team, and work to align requirements across the teams
B. Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future
C. Prioritize the effort as defined by sales and ask the director to review any service impacts
عرض الإجابة
اجابة صحيحة: A
السؤال #11
A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project. Which way should the BA approach creation of this documentation?
A. Include the personal perspective for acceptance criteria and the overall perspective for definition of done
B. Create one consolidated set of documentation as the two terms are synonymous and used interchangeably
C. Include the overall perspective for acceptance criteria and the persona's perspective for definition of done
عرض الإجابة
اجابة صحيحة: A
السؤال #12
Which users will be able to reset a Single Sign - On user Password?
A. The SSO Manager
B. Users above the SSO user in the role hierarchy
C. Only the Admin
D. Admin and Users with the right permission sets
عرض الإجابة
اجابة صحيحة: C
السؤال #13
Which of the salesforce app providers will be able to unlock a locked user with their phones?
A. All of them
B. iOS (App Store)
C. Only those that download the app from the App Exchange
D. Android (Google Play)
عرض الإجابة
اجابة صحيحة: A
السؤال #14
Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem".
A. Role
B. User Licensecorrect
C. Profile
D. Username
عرض الإجابة
اجابة صحيحة: B
السؤال #15
Up to how many Profiles can a User have?
A. Up to 3
B. The Administrator can have up to 3, normal users only 1
C. As many as required
D. Only 1correct
عرض الإجابة
اجابة صحيحة: D
السؤال #16
Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future state. Which document should the BA use for the presentation?
A. A business process modelcorrect
B. A persona journey map
C. A collection of use cases
عرض الإجابة
اجابة صحيحة: A
السؤال #17
From where can an Admin unlock a user?
A. Setup > Locked Users > Unlock
B. Users > Select user > Unlockcorrect
C. Setup > Object Manager > Users > Select User > Unlock
D. Users > Logins > Unlock Users
عرض الإجابة
اجابة صحيحة: B
السؤال #18
The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona. Which step should the BA take next?
A. Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time
B. Move the deployment date out so the teams have more time to work
C. Review the user stories to ensure they are small, testable, and valuable
عرض الإجابة
اجابة صحيحة: C
السؤال #19
Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based on business requirements. The team is asking questions such as, "Did we build the right product?'' and "Did we build the product right?" Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?
A. Process maps
B. User stories
C. Acceptance criteriacorrect
عرض الإجابة
اجابة صحيحة: C
السؤال #20
Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario. What is an example of good acceptance criteria?
A. A sales rep can view current information directly in the Lead and Contact records
B. A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout
C. Install a CRM widget to allow sales reps to view information in the Lead and Contact records
عرض الإجابة
اجابة صحيحة: A
السؤال #21
One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers. The IT team writes a functional requirement: Tablets running the Salesforce mobile app must allow users to access store inventory records which Include current item count and item location. Which user story should the business analyst write to describ
A. As a general manager, I want sales clerks to have tablets so they can help customers find items
B. As a sales clerk, I want to see item availability and locations to help customers find items
C. As a customer, I want sales clerks to have access to item availability to help them find items
عرض الإجابة
اجابة صحيحة: B
السؤال #22
Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle. How can process mapping help the BA get started on this project?
A. It can show the relationship between the steps and actions in the sales cycle to communicate and understand the current state, and to identify areas for improvement
B. It can model changes in the current customer experience, analyze each change's potential for impact, and help visualize potential improvements in the sales cycle in advance of the solution design
C. It can display complex ideas in a consistent format, highlight blockers and impediments to help stakeholders quickly assess issues in the sales cycle, and see the project timeline at a glance
عرض الإجابة
اجابة صحيحة: A
السؤال #23
Should the following item be included in a UX Research Plan? Advanced Prototype
A. Nocorrect
B. Yes
عرض الإجابة
اجابة صحيحة: A
السؤال #24
The business analyst is auditing data access by documenting Field-level Security on the Account object in Salesforce.How do end users participate as stakeholders in data Governance?
A. They export their data back it up locally
B. They implement their data entry workarounds in the system
C. They provide valuable feedback on how they use data
عرض الإجابة
اجابة صحيحة: C
السؤال #25
At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value. Which element should the BA choose to define the intended results?
A. Requirements
B. User storiescorrect
C. Epics
عرض الإجابة
اجابة صحيحة: B
السؤال #26
The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs. Which additional step is required during the UAT planning process?
A. Identify power users
B. Schedule deployment
C. Gather business requirements
عرض الإجابة
اجابة صحيحة: A
السؤال #27
Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."
A. Challenge
B. Monster
C. Victory
D. Helper
عرض الإجابة
اجابة صحيحة: A
السؤال #28
Which of the following User Management terms is best described by this definition: " Record created to identify a new employee that starts accessing Salesforce"
A. Profiles
B. Salesforce characterscorrect
C. Users
D. Roles
عرض الإجابة
اجابة صحيحة: B
السؤال #29
Does every application development lifecycle require the use of a sandbox for testing?
A. Yes
B. Nocorrect
عرض الإجابة
اجابة صحيحة: B
السؤال #30
A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation. What is the primary value of the BA speaking with customer service reps?
A. Validating current processescorrect
B. Estimating the project cost
C. Building solution design consensus
عرض الإجابة
اجابة صحيحة: A

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