السؤال #1

Universal Containers (UC) is implementing Einstein Generative AI to improve customer insights and interactions. UC needs audit and feedback data to be accessible for reporting purposes. What is a consideration for this requirement?

A. Storing this data requires Data Cloud to be provisioned

B. Storing this data requires a custom object for data to be configured

C. Storing this data requires Salesforce big objects

عرض الإجابة

اجابة صحيحة: A

السؤال #2

An AI Specialist is setting up a new org and needs to ensure that users can create and execute prompt templates. The AI Specialist is unsure which roles are necessary for these tasks.Which permission sets should the AI Specialist assign to users who need to create and execute prompt templates?

A. Prompt Template Manager for creating templates and Data Cloud Admin for executing templates

B. Prompt Template Manager for creating templates and Prompt Template User for executing templates

C. Data Cloud Admin for creating templates and Prompt Template User for executing templates

عرض الإجابة

اجابة صحيحة: B

السؤال #3

Universal Containers wants to utilize Agentforce for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals. Which feature meets this requirement?

A. Create Account Plan

B. Find Similar Deals

C. Create Close Plancorrect

عرض الإجابة

اجابة صحيحة: C

السؤال #4

An Agentforce Specialist is creating a custom action in Agentforce. Which option is available for the Agentforce Specialist to choose for the custom Agent action?

A. Apex Trigger

B. SOQL

C. Flowscorrect

عرض الإجابة

اجابة صحيحة: C

السؤال #5

Universal Containers wants to utilize Agentforce for Sales to help sales reps reach their sales quotas by providing AI-generated plans containing guidance and steps for closing deals. Which feature meets this requirement?

A. Create Account Plan

B. Find Similar Deals

C. Create Close Plancorrect

عرض الإجابة

اجابة صحيحة: C

السؤال #6

Universal Containers (UC) wants to implement an AI-powered customer service agent that can: Retrieve proprietary policy documents that are stored as PDFs. Ensure responses are grounded in approved company data, not generic LLM knowledge. What should UC do first?

A. Set up an Agentforce Data Library for AI retrieval of policy documents

B. Expand the AI agent's scope to search all Salesforce records

C. Add the files to the content, and then select the data library option

عرض الإجابة

اجابة صحيحة: A

السؤال #7

Universal Containers (UC) is creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and possible enhancements. Which prompt template type should UC use and which consideration should UC review?

A. Field Generation, and that Dynamic Fields is enabledcorrect

B. Field Generation, and that Dynamic Forms is enabled

C. Flex, and that Dynamic Fields is enabled

عرض الإجابة

اجابة صحيحة: A

السؤال #8

Universal Containers plans to enhance its sales team’s productivity using AI. Which specific requirement necessitates the use of Prompt Builder?

A. Creating a draft newsletter for an upcoming tradeshow

B. Predicting the likelihood of customers churning or discontinuing their relationship with the company

C. Creating an estimated Customer Lifetime Value (CLV) with historical purchase data

عرض الإجابة

اجابة صحيحة: A

السؤال #9

Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data. Which audit data is available using the Einstein Trust Layer?

A. Response accuracy and offensiveness score

B. Hallucination score and bias score

C. Masked data and toxicity scorecorrect

عرض الإجابة

اجابة صحيحة: C

السؤال #10

An administrator is responsible for ensuring the security and reliability of Universal Containers' (UC) CRM data. UC needs enhanced data protection and up-to-date AI capabilities. UC also needs to include relevant information from a Salesforce record to be merged with the prompt. Which feature in the Einstein Trust Layer best supports UC's need?

A. Data masking

B. Dynamic grounding with secure data retrievalcorrect

C. Zero-data retention policy

عرض الإجابة

اجابة صحيحة: B

السؤال #11

Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page. After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?

A. Turn on Agent

B. Turn on Einstein Generative Acorrect

C. Turn on Prompt Builder

عرض الإجابة

اجابة صحيحة: B

السؤال #12

Universal Containers recently added a custom flow for processing returns and created a new Agent Action. Which action should the company take to ensure the Agentforce Service Agent can run this new flow as part of the new Agent Action?

A. Recreate the flow using the Agentforce agent user

B. Assign the Manage Users permission to the Agentforce Agent user

C. Assign the Run Flows permission to the Agentforce Agent user

عرض الإجابة

اجابة صحيحة: C

السؤال #13

A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Agent capability helps the agent accomplish this?

A. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles

B. Invoke a flow which makes a call to external data to create a Knowledge article

C. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights

عرض الإجابة

اجابة صحيحة: C

السؤال #14

Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements. Which steps should an Agentforce Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

A. Save as New Template and edit as needed

B. Clone the existing template and modify as needed

C. Save as New Version and edit as needed

عرض الإجابة

اجابة صحيحة: B

السؤال #15

Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page. After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?

A. Turn on Einstein Copilot

B. Turn on Einstein Generative Acorrect

C. Turn on Prompt Builder

عرض الإجابة

اجابة صحيحة: B

السؤال #16

What is the role of the large language model (LLM) in understanding intent and executing an Agent Action?

A. Find similar requested topics and provide the actions that need to be executed

B. Identify the best matching topic and actions and correct order of execution

C. Determine a user’s topic access and sort actions by priority to be executed

عرض الإجابة

اجابة صحيحة: B

السؤال #17

Universal Containers (UC) wants to build an Agentforce Service Agent that provides the latest, active, and relevant policy and compliance information to customers. The agent must: Semantically search HR policies, compliance guidelines, and company procedures. Ensure responses are grounded on published Knowledge. Allow Knowledge updates to be reflected immediately without manual reconfiguration. What should UC do to ensure the agent retrieves the right information?

A. Enable the agent to search all internal records and past customer inquiries

B. Set up an Agentforce Data Library to store and index policy documents for AI retrieval

C. Manually add policy responses into the AI model to prevent hallucinations

عرض الإجابة

اجابة صحيحة: B

السؤال #18

What is true of Agentforce Testing Center?

A. Running tests risks modifying CRM data in a production environment

B. Running tests does not consume Einstein Requests

C. Agentforce Testing Center can only be used in a production environment

عرض الإجابة

اجابة صحيحة: B

السؤال #19

In Model Playground, which hyperparameters of an existing Salesforce-enabled foundational model can an AI Specialist change?

A. Temperature, Frequency Penalty, Presence Penaltycorrect

B. Temperature, Top-k sampling, Presence Penalty

C. Temperature, Frequency Penalty, Output Tokens

عرض الإجابة

اجابة صحيحة: A

السؤال #20

How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?

A. Masked data will be de-masked during response journey

B. Masked data will be de-masked during request journey

C. Responses that do not meet the relevance threshold will be automatically rejected

عرض الإجابة

اجابة صحيحة: A

السؤال #21

An Agentforce Specialist wants to troubleshoot their Agent’s performance. Where should the Agentforce Specialist go to access all user interactions with the Agent, including Agent errors, incorrectly triggered actions, and incomplete plans?

A. Plan Canvas

B. Agent Settings

C. Event Logscorrect

عرض الإجابة

اجابة صحيحة: C

السؤال #22

Universal Containers (UC) is experimenting with using public Generative AI models and is familiar with the language required to get the information it needs. However, it can be time-consuming for both UC’s sales and service reps to type in the prompt to get the information they need, and ensure prompt consistency. Which Salesforce feature should the company use to address these concerns?

A. Agent Builder and Action: Query Records

B. Einstein Prompt Builder and Prompt Templates

C. Einstein Recommendation Builder

عرض الإجابة

اجابة صحيحة: B

السؤال #23

A data scientist needs to view and manage models in Einstein Studio, and also needs to create prompt templates in Prompt Builder. Which permission sets should an Agentforce Specialist assign to the data scientist?

A. Prompt Template Manager and Prompt Template User

B. Data Cloud Admin and Prompt Template Managercorrect

C. Prompt Template User and Data Cloud Admin

عرض الإجابة

اجابة صحيحة: B

السؤال #24

Universal Containers (UC) wants to limit an agent’s access to Knowledge articles while deploying the "Answer Questions with Knowledge" action. How should UC achieve this?

A. Define scope instructions to the agent specifying a list of allowed article titles or IDs

B. Update the Data Library Retriever to filter on a custom field on the Knowledge article

C. Assign Data Categories to Knowledge articles, and define Data Category filters in the Agentforce Data Library

عرض الإجابة

اجابة صحيحة: C

السؤال #25

Universal Containers wants to reduce overall customer support handling time by minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields. Which combination of Agentforce for Service features enables this effort?

A. Einstein Reply Recommendations and Case Classification

B. Einstein Reply Recommendations and Case Summariescorrect

C. Einstein Service Replies and Work Summaries

عرض الإجابة

اجابة صحيحة: B

السؤال #26

What is true of Agentforce Testing Center?

A. Running tests risks modifying CRM data in a production environment

B. Running tests does not consume Einstein Requests

C. Agentforce Testing Center can only be used in a production environment

عرض الإجابة

اجابة صحيحة: B

السؤال #27

Universal Containers (UC) is experimenting with using public Generative AI models and is familiar with the language required to get the information it needs. However, it can be time-consuming for both UC’s sales and service reps to type in the prompt to get the information they need, and ensure prompt consistency. Which Salesforce feature should the company use to address these concerns?

A. Agent Builder and Action: Query Records

B. Einstein Prompt Builder and Prompt Templates

C. Einstein Recommendation Builder

عرض الإجابة

اجابة صحيحة: B

السؤال #28

Universal Containers wants to use an external large language model (LLM) in Prompt Builder. What should an AI Specialist recommend?

A. Use Apex to connect to an external LLM and ground the prompt

B. Use BYO-LLM functionality in Einstein Studio

C. Use Flow and External Services to bring data from an external LL

عرض الإجابة

اجابة صحيحة: B

السؤال #29

Universal Containers has grounded a prompt template with a related list. During user acceptance testing (UAT), users are not getting the correct responses. What is causing this issue?

A. The related list is Read Only

B. The related list prompt template option is not enabled

C. The related list is not on the parent object’s page layout

عرض الإجابة

اجابة صحيحة: C

السؤال #30

Universal Containers (UC) currently tracks Leads with a custom object. UC is preparing to implement the Sales Development Representative (SDR) Agent. Which consideration should UC keep in mind?

A. Agentforce SDR only works with the standard Lead object

B. Agentforce SDR only works on Opportunities

C. Agentforce SDR only supports custom objects associated with Accounts

عرض الإجابة

اجابة صحيحة: A

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لا تريد أن تفوت شيئا؟

اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع! احصل الان

View The Updated Salesforce Exam Questions

عرض الإجابات بعد التقديم

اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع!
احصل الان