السؤال #1

Universal Containers (UC) wants to enable its sales team to use AI to suggest recommended products from its catalog. Which type of prompt template should UC use?

A. Record summary prompt template

B. Email generation prompt template

C. Flex prompt templatecorrect

عرض الإجابة

اجابة صحيحة: C

السؤال #2

Universal Containers plans to implement prompt templates that utilize the standard foundation models. What should the AI Specialist consider when building prompt templates in Prompt Builder?

A. Include multiple-choice questions within the prompt to test the LLM's understanding of the context

B. Ask it to role-play as a character in the prompt template to provide more context to the LLcorrect

C. Train LLM with data using different writing styles including word choice, intensifiers, emojis, and punctuation

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اجابة صحيحة: B

السؤال #3

An Agentforce Specialist is creating a custom action in Agentforce. Which option is available for the Agentforce Specialist to choose for the custom Agent action?

A. Apex Trigger

B. SOQL

C. Flowscorrect

D. JavaScript

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اجابة صحيحة: C

السؤال #4

What is the role of the large language model (LLM) in understanding intent and executing an Agent Action?

A. Find similar requested topics and provide the actions that need to be executed

B. Identify the best matching topic and actions and correct order of execution

C. Determine a user’s topic access and sort actions by priority to be executed

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اجابة صحيحة: B

السؤال #5

Universal Containers (UC) wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) in a prompt template. How should UC accomplish this?

A. Create a prompt template passing in a special custom object that connects the records temporarily

B. Create a prompt template-triggered flow to access the data from standard and custom objects

C. Create a Flex template to add resources with standard and custom objects as inputs

D. Use a Record Snapshot to combine data from unrelated objects into a single prompt

عرض الإجابة

اجابة صحيحة: C

السؤال #6

A Salesforce Administrator is exploring the capabilities of Einstein Copilot to enhance user interaction within their organization. They are particularly interested in how Einstein Copilot processes user requests and the mechanism it employs to deliver responses. The administrator is evaluating whether Einstein Copilot directly interfaces with a large language model (LLM) to fetch and display responses to user inquiries, facilitating a broad range of requests from users. How does Einstein Copilot handle use

A. Einstein Copilot will trigger a flow that utilizes a prompt template to generate the message

B. Einstein Copilot will perform an HTTP callout to an LLM provider

C. Einstein Copilot analyzes the user's request and LLM technology is used to generate and display the appropriate response

عرض الإجابة

اجابة صحيحة: C

السؤال #7

What considerations should an Agentforce Specialist be aware of when using Record Snapshots grounding in a prompt template?

A. Activities such as tasks and events are excluded

B. Empty data, such as fields without values or sections without limits, is filtered out

C. Email addresses associated with the object are excluded

عرض الإجابة

اجابة صحيحة: A

السؤال #8

Universal Containers (UC) currently tracks Leads with a custom object. UC is preparing to implement the Sales Development Representative (SDR) Agent. Which consideration should UC keep in mind?

A. Agentforce SDR only works with the standard Lead object

B. Agentforce SDR only works on Opportunities

C. Agentforce SDR only supports custom objects associated with Accounts

عرض الإجابة

اجابة صحيحة: A

السؤال #9

An Agentforce turned on Einstein Generative AI in Setup. Now, the Agentforce Specialist would like to create custom prompt templates in Prompt Builder. However, they cannot access Prompt Builder in the Setup menu.What is causing the problem?

A. The Prompt Template User permission set was not assigned correctly

B. The Prompt Template Manager permission set was not assigned correctly

C. The large language model (LLM) was not configured correctly in Data Cloud

عرض الإجابة

اجابة صحيحة: B

السؤال #10

How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?

A. Masked data will be de-masked during response journey

B. Masked data will be de-masked during request journey

C. Responses that do not meet the relevance threshold will be automatically rejected

عرض الإجابة

اجابة صحيحة: A

السؤال #11

Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements. Which steps should an AI Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

A. Save as New Template and edit as needed

B. Clone the existing template and modify as needed

C. Save as New Version and edit as needed

عرض الإجابة

اجابة صحيحة: A

السؤال #12

What is automatically created when a custom search index is created in Data Cloud?

A. A retriever that shares the name of the custom search index

B. A dynamic retriever to allow runtime selection of retriever parameters without manual configuration

C. A predefined Apex retriever class that can be edited by a developer to meet specific needs

عرض الإجابة

اجابة صحيحة: A

السؤال #13

Universal Containers (UC) implements a custom retriever to improve the accuracy of AI-generated responses. UC notices that the retriever is returning too many irrelevant results, making the responses less useful. What should UC do to ensure only relevant data is retrieved?

A. Define filters to narrow the search results based on specific conditions

B. Change the search index to a different data model object (DMO)

C. Increase the maximum number of results returned to capture a broader dataset

عرض الإجابة

اجابة صحيحة: A

السؤال #14

What is the role of the large language model (LLM) in executing an Einstein Copilot Action?

A. Find similar requests and provide actions that need to be executed

B. Identify the best matching actions and correct order of executioncorrect

C. Determine a user's access and sort actions by priority to be executed

عرض الإجابة

اجابة صحيحة: B

السؤال #15

Universal Containers wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) in a prompt template. What should the AI Specialist recommend?

A. Create a Flex template to add resources with standard and custom objects as inputs

B. Create a prompt template passing in a special custom object that connects the records temporarily,

C. Create a prompt template-triggered flow to access the data from standard and custom objects

عرض الإجابة

اجابة صحيحة: A

السؤال #16

Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud objects to prompt templates. Which type of flow should UC use?

A. Data Cloud-triggered flow

B. Template-triggered prompt flowcorrect

C. Unified-object linking flow

عرض الإجابة

اجابة صحيحة: B

السؤال #17

Universal Containers implements Custom Agent Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Agent Action to ensure proper configuration and functionality. What should the development team review in the Custom Agent Action configuration to identify one of the core components of a Custom Agent Action?

A. Action Triggers

B. Instructionscorrect

C. Output Types

عرض الإجابة

اجابة صحيحة: B

السؤال #18

Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details. Which solution should an Agentforce Specialist implement to meet this requirement?

A. Create an autolaunched flow and invoke the prompt template using the standard "PromptTemplate" flow action

B. Create a template-triggered prompt flow and invoke the prompt template using the standard "Prompt Template" flow action

C. Create a screen flow to collect the sales order number and invoke the prompt template using the standard "Prompt Template" flow action

عرض الإجابة

اجابة صحيحة: C

السؤال #19

Universal Containers (UC) wants to use Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles. On which AI capability should UC train the service agents?

A. Service Replies

B. Case Replies

C. Knowledge Repliescorrect

عرض الإجابة

اجابة صحيحة: C

السؤال #20

Universal Containers’ current AI data masking rules do not align with organizational privacy and security policies and requirements. What should An Agentforce recommend to resolve the issue?

A. Enable data masking for sandbox refreshes

B. Configure data masking in the Einstein Trust Layer setup

C. Add new data masking rules in LLM setup

عرض الإجابة

اجابة صحيحة: B

السؤال #21

What should Universal Containers consider when deploying an Agentforce Service Agent with multiple topics and Agent Actions to production?

A. Deploy agent components without a test run in staging, relying on production data for reliable results

B. Ensure all dependencies are included, Apex classes meet 75% test coverage, and configuration settings are aligned with production

C. Deploy flows or Apex after agents, topics, and Agent Actions to avoid deployment failures and potential production agent issues requiring complete redeployment

عرض الإجابة

اجابة صحيحة: B

السؤال #22

Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Data. Which audit data is available using the Einstein Trust Layer?

A. Response accuracy and offensiveness score

B. Hallucination score and bias score

C. Masked data and toxicity scorecorrect

عرض الإجابة

اجابة صحيحة: C

السؤال #23

A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Einstein Copilot capability helps the agent accomplish this?

A. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles

B. Invoke a flow which makes a call to external data to create a Knowledge article

C. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights

عرض الإجابة

اجابة صحيحة: C

السؤال #24

Universal Containers would like to route SMS text messages to a service rep from an Agentforce Service Agent. Which Service Channel should the company use in the flow to ensure it’s routed properly?

A. Messagingcorrect

B. Route Work Action

C. Live Agent

عرض الإجابة

اجابة صحيحة: A

السؤال #25

Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Agent action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

A. Agent Action: Summarize Record

B. Agent Action: Find Similar Opportunities

C. Agent Action: Draft or Revise Sales Emailcorrect

عرض الإجابة

اجابة صحيحة: C

السؤال #26

Where should the Agentforce Specialist go to add/update actions assigned to a copilot?

A. Copilot Actions page, the record page for the copilot action, or the Copilot Action Library tabcorrect

B. Copilot Actions page or Global Actions

C. Copilot Detail page, Global Actions, or the record page for the copilot action

عرض الإجابة

اجابة صحيحة: A

السؤال #27

Universal Containers has seen a high adoption rate of a new feature that uses generative AI to populate a summary field of a custom object, Competitor Analysis. All sales users have the same profile but one user cannot see the generative AlI-enabled field icon next to the summary field. What is the most likely cause of the issue?

A. The user does not have the Prompt Template User permission set assigned

B. The prompt template associated with summary field is not activated for that user

C. The user does not have the field Generative AI User permission set assigned

عرض الإجابة

اجابة صحيحة: C

السؤال #28

How does the AI Retriever function within Data Cloud?

A. It performs contextual searches over an indexed repository to quickly fetch the most relevant documents, enabling grounding AI responses with trustworthy, verifiable information

B. It monitors and aggregates data quality metrics across various data pipelines to ensure only high-integrity data is used for strategic decision-making

C. It automatically extracts and reformats raw data from diverse sources into standardized datasets for use in historical trend analysis and forecasting

عرض الإجابة

اجابة صحيحة: A

السؤال #29

Leadership needs to populate a dynamic form field with a summary or description created by a large language model (LLM) to facilitate more productive conversations with customers. Leadership also wants to keep a human in the loop to be considered in their AI strategy. Which prompt template type should the AI Specialist recommend?

A. Sales Email

B. Field Generationcorrect

C. Record Summary

عرض الإجابة

اجابة صحيحة: B

السؤال #30

Universal Containers (UC) wants to implement an AI-powered customer service agent that can: Retrieve proprietary policy documents that are stored as PDFs. Ensure responses are grounded in approved company data, not generic LLM knowledge. What should UC do first?

A. Set up an Agentforce Data Library for AI retrieval of policy documents

B. Expand the AI agent's scope to search all Salesforce records

C. Add the files to the content, and then select the data library option

عرض الإجابة

اجابة صحيحة: A

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View The Updated Salesforce Exam Questions

عرض الإجابات بعد التقديم

اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع!
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