السؤال #1

Universal Containers is using Agentforce for Sales to find similar opportunities to help close deals faster. The team wants to understand the criteria used by the Agent to match opportunities. What is one criterion that Agentforce for Sales uses to match similar opportunities?

A. Matched opportunities have a status of Closed Won from the last 12 months

B. Matched opportunities are limited to the same account

C. Matched opportunities were created in the last 12 months

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اجابة صحيحة: A

السؤال #2

Universal Containers wants to reduce overall agent handling time minimizing the time spent typing routine answers for common questions in-chat, and reducing the post-chat analysis by suggesting values for case fields. Which combination of Einstein for Service features enables this effort?

A. Einstein Service Replies and Work Summaries

B. Einstein Reply Recommendations and Case Summaries

C. Einstein Reply Recommendations and Case Classificationcorrect

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اجابة صحيحة: C

السؤال #3

Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Agent action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

A. Agent Action: Summarize Record

B. Agent Action: Find Similar Opportunities

C. Agent Action: Draft or Revise Sales Emailcorrect

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اجابة صحيحة: C

السؤال #4

Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls. How should UC meet this requirement?

A. Enable Einstein Conversation Insights, connect a recording provider, assign permission sets, and customize insights with up to 25 products

B. Enable Einstein Conversation Insights, assign permission sets, define recording managers, and customize insights with up to 50 competitor names

C. Enable Einstein Conversation Insights, enable sales recording, assign permission sets, and customize insights with up to 50 products

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اجابة صحيحة: A

السؤال #5

An Agentforce has created a copilot custom action using flow as the reference action type. However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting. What should the Agentforce Specialist do to identify the root cause of the problem?

A. In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and outputs

B. Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections

C. In Copilot Builder, verify the utterance entered by the user and review session event logs for debug information

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اجابة صحيحة: A

السؤال #6

When creating a custom retriever in Einstein Studio, which step is considered essential?

A. Select the search index, specify the associated data model object (DMO) and data space, and optionally define filters to narrow search results

B. Define the output configuration by specifying the maximum number of results to return, and map the output fields that will ground the prompt

C. Configure the search index, choose vector or hybrid search, choose the fields for filtering, the data space and model, then define the ranking method

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اجابة صحيحة: A

السؤال #7

A data scientist needs to view and manage models in Einstein Studio, and also needs to create prompt templates in Prompt Builder. Which permission sets should an Agentforce Specialist assign to the data scientist?

A. Prompt Template Manager and Prompt Template User

B. Data Cloud Admin and Prompt Template Managercorrect

C. Prompt Template User and Data Cloud Admin

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اجابة صحيحة: B

السؤال #8

An administrator wants to check the response of the Flex prompt template they've built, but the preview button is greyed out. What is the reason for this?

A. The records related to the prompt have not been selected

B. The prompt has not been saved and activated,

C. A merge field has not been inserted in the prompt

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اجابة صحيحة: A

السؤال #9

Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level. What does a safety category score of 1 indicate in the Einstein Generative Toxicity Score?

A. Not safe

B. Safecorrect

C. Moderately safe

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اجابة صحيحة: B

السؤال #10

How does an Agent respond when it can’t understand the request or find any requested information?

A. With a preconfigured message, based on the action type

B. With a general message asking the user to rephrase the request

C. With a generated error message

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اجابة صحيحة: B

السؤال #11

What is the importance of Action Instructions when creating a custom Agent action?

A. Action Instructions define the expected user experience of an action

B. Action Instructions tell the user how to call this action in a conversation

C. Action Instructions tell the large language model (LLM) which action to use

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اجابة صحيحة: A

السؤال #12

Universal Containers needs a tool that can analyze voice and video call records to provide insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team's performance by identifying areas for improvement and competitive intelligence. Which feature provides insights about competitor mentions and coaching opportunities?

A. Call Summaries

B. Einstein Sales Insights

C. Call Explorercorrect

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اجابة صحيحة: C

السؤال #13

An AI Specialist implements Einstein Sales Emails for a sales team. The team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce. The AI Specialist needs to configure the system to use the most accurate and up-to-date information for email generation. Which grounding technique should the AI Specialist use?

A. Ground with Apex Merge Fields

B. Ground with Record Merge Fields

C. Automatic grounding using Draft with Einstein featurecorrect

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اجابة صحيحة: C

السؤال #14

Universal Containers’ service team wants to customize the standard case summary response from Agentforce. What should the Agentforce Specialist do to achieve this?

A. Create a custom Record Summary prompt template for the Case object

B. Summarize the Case with a standard Agent action

C. Customize the standard Record Summary template for the Case object

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اجابة صحيحة: A

السؤال #15

Universal Containers’ Agent Action includes several Apex classes for the new Agentforce Agent. What is an important consideration when deploying Apex that is invoked by an Agent Action?

A. The Apex classes must have at least 75% code coverage from unit tests, and all dependencies must be in the deployment package

B. Apex classes invoked by an Agent Action may be deployed with less than 75% test coverage as long as the agent is not activated in production

C. The Apex classes may bypass the 75% code coverage requirement as long as they are only used by the agent

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اجابة صحيحة: A

السؤال #16

Universal Containers needs its sales reps to be able to only execute prompt templates. What should the company use to achieve this requirement?

A. Prompt Execute Template permission set

B. Prompt Template User permission setcorrect

C. Prompt Template Manager permission set

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اجابة صحيحة: B

السؤال #17

Universal Containers implemented Einstein Copilot for its users. One user complains that Einstein Copilot is not deleting activities from the past 7 days. What is the reason for this issue?

A. Einstein Copilot Delete Record Action permission is not associated to the user

B. Einstein Copilot does not have the permission to delete the user's records

C. Einstein Copilot does not support the Delete Record action

عرض الإجابة

اجابة صحيحة: C

السؤال #18

Universal Containers (UC) plans to implement prompt templates that utilize the standard foundation models. What should UC consider when building prompt templates in Prompt Builder?

A. Include multiple-choice questions within the prompt to test the LLM’s understanding of the context

B. Ask it to role-play as a character in the prompt template to provide more context to the LLcorrect

C. Train LLM with data using different writing styles including word choice, intensifiers, emojis, and punctuation

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اجابة صحيحة: B

السؤال #19

Universal Containers tests out a new Einstein Generative AI feature for its sales team to create personalized and contextualized emails for its customers. Sometimes, users find that the draft email contains placeholders for attributes that could have been derived from the recipient’s contact record. What is the most likely explanation for why the draft email shows these placeholders?

A. The user does not have permission to access the fields

B. The user’s locale language is not supported by Prompt Builder

C. The user does not have Einstein Sales Emails permission assigned

عرض الإجابة

اجابة صحيحة: A

السؤال #20

In Model Playground, which hyperparameters of an existing Salesforce-enabled foundational model can An Agentforce change?

A. Temperature, Frequency Penalty, Presence PenaltyTemperature, Top-k sampling, Presence PenaltyTemperature, Frequency Penalty, Output Tokenscorrect

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اجابة صحيحة: A

السؤال #21

Universal Containers (UC) wants to offer personalized service experiences and reduce agent handling time with Al-generated email responses, grounded in Knowledge base. Which AI capability should UC use?

A. Einstein Email Replies

B. Einstein Service Replies for Emailcorrect

C. Einstein Generative Service Replies for Email

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اجابة صحيحة: B

السؤال #22

Universal Containers (UC) is rolling out an AI-powered support assistant to help customer service agents quickly retrieve relevant troubleshooting steps and policy guidelines. The assistant relies on a search index in Data Cloud that contains product manuals, policy documents, and past case resolutions. During testing, UC notices that agents are receiving too many irrelevant results from older product versions that no longer apply. How should UC address this issue?

A. Modify the search index to only store documents from the last year and remove older records

B. Create a custom retriever in Einstein Studio, and apply filters for publication date and product line

C. Use the default retriever, as it already searches the entire search index and provides broad coverage

عرض الإجابة

اجابة صحيحة: C

السؤال #23

What is a valid use case for Data Cloud retrievers?

A. Returning relevant data from the vector database to augment a prompt

B. Grounding data from external websites to augment a prompt with RA

C. Modifying and updating data within the source systems connected to Data Cloud

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اجابة صحيحة: A

السؤال #24

Universal Containers (UC) wants to limit an agent’s access to Knowledge articles while deploying the "Answer Questions with Knowledge" action. How should UC achieve this?

A. Define scope instructions to the agent specifying a list of allowed article titles or IDs

B. Update the Data Library Retriever to filter on a custom field on the Knowledge article

C. Assign Data Categories to Knowledge articles, and define Data Category filters in the Agentforce Data Library

عرض الإجابة

اجابة صحيحة: C

السؤال #25

Universal Containers (UC) has configured an Agentforce Data Library using Knowledge articles. When testing in Agent Builder and the Experience Cloud site, the agent is not responding with grounded Knowledge article information. However, when tested in Prompt Builder, the response returns correctly. What should UC do to troubleshoot the issue?

A. Create a new permission set that assigns "Manage Knowledge" and assign it to the Agentforce Service Agent User

B. Ensure the assigned User permission set includes access to the prompt template used to access the Knowledge articles

C. Ensure the Data Cloud User permission set has been assigned to the Agentforce Service Agent User

عرض الإجابة

اجابة صحيحة: C

السؤال #26

Which element in the Omni-Channel Flow should be used to connect the flow with the agent?

A. Route Work Actioncorrect

B. Assignment

C. Decision

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اجابة صحيحة: A

السؤال #27

The sales team at a hotel resort would like to generate a guest summary about the guests’ interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page. Which AI capability should the team use?

A. Model Builder

B. Agent Builder

C. Prompt Buildercorrect

عرض الإجابة

اجابة صحيحة: C

السؤال #28

Which scenario best demonstrates when an Agentforce Data Library is most useful for improving an AI agent’s response accuracy?

A. When the AI agent must provide answers based on a curated set of policy documents that are stored, regularly updated, and indexed in the data library

B. When the AI agent needs to combine data from disparate sources based on mutually common data, such as Customer Id and Product Id for grounding

C. When data is being retrieved from Snowflake using zero-copy for vectorization and retrieval

عرض الإجابة

اجابة صحيحة: A

السؤال #29

Universal Containers implemented Agent for its users. One user complains that Agent is not deleting activities from the past 7 days. What is the reason for this issue?

A. Agent Delete Record Action permission is not associated to the user

B. Agent does not have the permission to delete the user's records

C. Agent does not support the Delete Record action

عرض الإجابة

اجابة صحيحة: C

السؤال #30

Universal Containers built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors. What is the cause of the random nature of this error?

A. The template type needs to be switched to Flex to accommodate the variable amount of tokens generated by the prompt grounding

B. The number of tokens generated by the dynamic nature of the prompt template will vary by record

C. The number of tokens that can be processed by the LLM varies with total user demand

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اجابة صحيحة: B

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View The Updated Salesforce Exam Questions

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اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع!
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