السؤال #1

Cloud Kiks wants to implement a methodology to determine which current Leads have the most in common with Leads that have successfully has been converted in the past.How Cloud Kicks support this requirement?

A. Create a Lead Rollup Summary Field

B. Use Einstein Lead Scoring

C. Use Lead Conversion Reporting

D. Create a joined report

عرض الإجابة

اجابة صحيحة: B

السؤال #2

Cloud Kicks frequently has multiple sales representatives that collaborate on an Opportunity and needs Salesforce to allocate credit to each sales representative in order to track against a sales quota. Which Salesforce feature satisfies this requirement?

A. Opportunity Teams

B. Account Teams

C. Public Groups

D. Opportunity Splits

عرض الإجابة

اجابة صحيحة: D

السؤال #3

Universal Containers (UC) deployed Sales Cloud three months ago to the North Americansales teams. One of the reasons UC selected sales cloud is its mobile support which provides flexibility for account executive. How should the consultant assure UC s management that Sales Cloud is being successfully adopted on mobile de devices?

A. Createa report to show the volume of opportunities created in the last three months compared to a year ago

B. Create a custom report type to show the use of mobile devices by users in the last three months

C. Track sales results month-over-month for the lastthree months to show an increase m the average order site

D. Leverage visualforce to show the use of mobile devices by users during the last three months

عرض الإجابة

اجابة صحيحة: D

السؤال #4

A sales rep notices they can edit some opportunities associated with accounts they own, but is unable to edit other opportunities, although these are associated with accounts they own. Which three reasons could explain the sales rep's experience?Choose 3 answers

A. Sharing Rules for opportunities are set to Manager Groups

B. Opportunity visibility allows View access to opportunities owned by others and associated with accounts they own

C. The organization-wide defaults for opportunities are set to Private

D. All provisioned Opportunity object permissions enable Read access with all accounts the sales rep

E. Some opportunities associated with the sales rep's account are owned by other users

عرض الإجابة

اجابة صحيحة: BCE

السؤال #5

Universal Containers (UC) does business with a Contact associated with a specific Account with theContact Role of executive. The Contact is also on the board of a nonprofit that has requested a charitable donation from UC. UC wants to the Contact on both Accounts.What should the consultant recommend?

A. Create a new Contact record for the Contact related to the nonprofit Account

B. Select Allow users to relate a Contact to multiple Accounts in Account

C. Change the Contact record type to multi-account

D. Create a new lookup field on the Contact record to associate the executive to the nonprofit

عرض الإجابة

اجابة صحيحة: B

السؤال #6

The operations manager wants to synchronize the customer list from the back office systems with Salesforce. What should the consultant recommend to ensure data integrity?

A. Create a webservice connection between the Salesforce instance and the back office system

B. Create a unique ID field on the Opportunity object

C. Create an Apex trigger to exchange data between the Salesforce instance and the back office system

D. Create an External ID field on the Account object

عرض الإجابة

اجابة صحيحة: D

السؤال #7

Universal Publications are a publishing house that sells online subscriptions for its leading magazine. Customers can make a single Payment, or set up to pay weekly, monthly or quarterly. Universal Publications wants to use opportunities to track and report on these subscription deals. What should a consultant recommend to meet this requirement?

A. Enable schedules on product object

B. Enable schedules on opportunity object

C. Use assets with a lookup to opportunity object

D. Use contracts with a lookup to opportunity object

عرض الإجابة

اجابة صحيحة: A

السؤال #8

During the Discovery phase of a project, which three steps should a consultant complete to prepare for a successful engagement? Choose 3 answers

A. Create implementation plan

B. Establish project goals

C. Define sales processes

D. Define success metrics

E. Set project milestones

عرض الإجابة

اجابة صحيحة: ADE

السؤال #9

Northern Trail Outfitters allows its sales representative to negotiate up to a 1 discount for their opportunities. Discounts greater than 1 must be sent to their Regional Sales Manager (RSM) for approval. Discounts greater than 15% must also be sent to the Regional Vice President (RVP) for approval. Which approach would satisfy these requirements?

A. Create two approval processes one for RSM and one for RVP

B. Configure an approval process for the RSM and workflow for the RVP

C. Configure a workflow approval task and email to RSM and RVP

D. Create two step approval processes for the RSM and RVP as approvers

عرض الإجابة

اجابة صحيحة: D

السؤال #10

Sales management at Universal Containers needs to provide channel partners with easy access to approved product documentation. They also need to notify partners about the material revisions and updates. How can they achieve these goals in Salesforce?

A. Enable Content in the Partner Community and enable Content email alerts for partner users

B. Enable the Document tab in the Partner Community and enable email alerts for partner users

C. Add the Content related list to the partner contact page layout and enable content delivery

D. Add the Content related list to the partner account page layout and enable content delivery

عرض الإجابة

اجابة صحيحة: A

السؤال #11

After a successful implementation of Sales Cloud at Universal Containers, sales management wants to add a new Negotiation stage immediately prior to the Closed stage. After adding the stage, a user reports that some Opportunities are missing from quarterly forecasts.How should the consultant resolve this issue?

A. Create a new forecast and include the new sales stage

B. Use forecast adjustments to correct the forecast

C. Edit the Forecast Category field to reflect the proper category for the new stage

D. Create a report to track Opportunities in the Negotiation stage

عرض الإجابة

اجابة صحيحة: B

السؤال #12

Nothern Trail outfitters (NTO) consumer business has grown to more than 500,00 contacts. NTO stores all individual consumer contacts under a single account called 'Consumer'. Mass updates are no longer completed within the defined maintenance timeframe and an increased number of errors are being reported. Which two actions should be recommended to improve performance?

A. Remove the account assignment for all contacts

B. Ensure that no single account has more than 10,000 contacts

C. Enable person accounts and migrate the contact data

D. Add an index to the account field on the contact object

عرض الإجابة

اجابة صحيحة: BC

السؤال #13

Sales manage travels frequently ?how to review pending approvals? Choose 2 answers:

A. Approvals by email

B. Enable mobile

C. Schedule and email dashboard results

D. Schedule and email report results

عرض الإجابة

اجابة صحيحة: AB

السؤال #14

Which two areas can an Administrator make Open CTI features available to users when building a Lightning App using the App Manager? Choose 2 answer

A. On utility bar of the Lightning App

B. On a record Highlights Panel

C. On a record Activity Feed List

D. On the Calendar right hand panel

عرض الإجابة

اجابة صحيحة: AC

السؤال #15

Universal Containers is exploring ways to provide their customers with more self-service options in their new Customer Community to reduce the number of interactions with their contact center. Which two features should a Consultant consider implementing? Choose 2 Answers

A. Add the Question action to Chatter in the community publisher

B. Use a community template to set up their customer community

C. Enable Live-Agent in their community to chat with an agent

D. Enable web-to-case on their public website

عرض الإجابة

اجابة صحيحة: AB

السؤال #16

Universal Containers (UC) has established Sales Ops teams. As part of the sales process, Tasks are used to track all customer interactions. UC wants any available Sales Ops team member to handle these Tasks as soon as possible. Which Salesforce functionality should the consultant recommend to meet the requirement?

A. Create Opportunity Teams to manage Tasks

B. Leave the Task's `Assigned To' field blank

C. Use Flow to create a Task for each team member

D. Assign Tasks to a queue to share work efficiently

عرض الإجابة

اجابة صحيحة: D

السؤال #17

A consultant for Cloud Kicks notices that the deploy date for the Sales Cloud project is also the same weekend as a Salesforce Release.What shouldthe consultant recommend?

A. Continue the planned deployment concurrent with the Salesforce Release

B. Update the project plan for the following week and communicate the change

C. Inform Cloud Kicks about the Salesforce Release and that the project maytake longer

D. Stop all work because the impact of the Salesforce Release is unknown

عرض الإجابة

اجابة صحيحة: B

السؤال #18

Universal Containers wants to automatically add sales representative emails and events from Gmail to the activity timeline of related records. What should the consultant recommend to meet the requirement?

A. Gmail Integration

B. Email to Lead

C. Marketing Cloud Journeys

D. Einstein Activity Capture

عرض الإجابة

اجابة صحيحة: D

السؤال #19

What is the recommended approach to relate a Person Account to another Account?

A. Add the Person Account to the Partners Related List

B. Add the Person Account to the Contact Roles

C. Add the Person Account to the Account owners default team

D. Add the Person Account to the Account Team

عرض الإجابة

اجابة صحيحة: B

السؤال #20

At Universal Containers, credit for revenue generated on an Opportunity may be shared among several sales reps. When product support reps are involved in a deal, they should receive a credit of 50% of the revenue.What should the consultant consider when designing a revenue sharing solution?

A. Revenue splits are required in order to use overlay splits

B. Splits can be assigned to any user with the appropriate profile

C. Enabling opportunity splits creates a split record for every Opportunity

D. Overlay splits allocated on an Opportunity must total 100%

عرض الإجابة

اجابة صحيحة: B

السؤال #21

Northern Trail Outfitters (NTO) has automated the process of creating new account records in salesforce. All account records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. NTO is now seeing performance issues when it makes any changes to account sharing rules. What can NTO do to address the issue without changing its integration?

A. Ensure that the generic user has not been assigned a role

B. Contact salesforce support to add an index to the account object

C. Set the organization wide defaults for accounts to public read/write

D. Ensure that the generic user has the Modify All Data permission

عرض الإجابة

اجابة صحيحة: A

السؤال #22

The Universal Containers sales team would like to track product shipments for each of its customers. The shipment tracking information is currently available in a back-end system, which the company plans to integrate with Salesforce. Which objects are relevant for this integration?

A. Opportunity, opportunity product, contract, custom object-shipment status

B. Lead, account, opportunity product, custom object-shipment status

C. Opportunity, opportunity product, custom object-shipment status

D. Lead, opportunity, product, custom object-shipment status

عرض الإجابة

اجابة صحيحة: C

السؤال #23

Cloud Kicks uses an external enterprise resource planning (ERP) application to process its orders. This ERF application reads to receive data about opportunities when the opportunity closes. Which two solutions should the consultant recommend? (Choose two.)

A. Connected app

B. Outbound Message with Trigger Flow

C. Single sign-on

D. REST callout

عرض الإجابة

اجابة صحيحة: BD

السؤال #24

Part of Cloud Kicks' solution design is to incorporate Lightning Experience. The Consultant wants to see if there is an increase in the number of Lightning users. How should a Consultant track this?

A. Use the Lightning Usage app and look at the monthly data graph

B. Use the Lightning Experience transition Change Management Hub

C. Create a report on users and filter for "Lightning user

D. Create a report on users and add a Lightning component

عرض الإجابة

اجابة صحيحة: A

السؤال #25

The members of an opportunity team at UC are working together to close an opportunity. The sales engineer on the team is having trouble keeping up with the most current quote. How can the sales engineer identify the opportunity's latest quote?

A. Reference synced quote history on the opportunity

B. Reference the last modified date on the quotes

C. Follow the opportunity's quotes in Chatter

D. Reference the synced quote field on the opportunity record

عرض الإجابة

اجابة صحيحة: D

السؤال #26

When a Lead record is converted, Cloud Kicks wants the Account, Contact, Opportunity, and Product records to be automatically created with minimal user input. Which strategy should the Consultant use to meet this requirement?

A. Create a custom Quick action that creates new records

B. Override the standard Convert button with a custom Lightning Component

C. Enable the customized lead conversion setting from Setup

D. Utilize workflow rules to create records

عرض الإجابة

اجابة صحيحة: C

السؤال #27

A consultant is preparing for a Sales Cloud deployment at Universal Containers. Which two best practices should the consultant follow to make user training effective? Choose 2 answers

A. Choose one training modality to simplify the user experience

B. Conduct hands-on training for users in production

C. Provide user training based on relevant business scenarios

D. Include a user training milestone in the implementation plan

عرض الإجابة

اجابة صحيحة: AC

السؤال #28

UC is migrating data from a legacy system into Salesforce. The company needs to migrate lead, contact, and opportunity data from its legacy system and must be able to report on historical lead conversion for both legacy and newly created data. What is the recommended order for data migration?

A. User, Lead, Opportunity, Account, Contact

B. User, Contact, Account, Lead, Opportunity

C. User, Opportunity, Account, Contact, Lead

D. User, Account, Contact, Opportunity, Lead

عرض الإجابة

اجابة صحيحة: D

السؤال #29

Sales managers at Cloud Kicks need to visualize all open opportunities based on the location of the related Account. Which solution should a consultant recommend?

A. Using Tableau CRM, import a data lens with the State and City for all opportunities

B. Enable Location Services and add the Account Address field to the Opportunity page layout

C. Create a dashboard that uses a report grouping opportunities by Account

D. Using Salesforce Maps, configure a Data Layer showing open opportunities

عرض الإجابة

اجابة صحيحة: D

السؤال #30

Cloud Kicks wants the sales operations team to beable to process customer credit card payments within Salesforce.Which approach should the consultant recommend to meet this requirement?

A. Schedule a nightly batch job to find and post daily charges

B. Create a flow to alert the finance team to manually charge the account

C. Utilize an application from the AppExchange

D. Develop Apex to connect with the Authorized

عرض الإجابة

اجابة صحيحة: C

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View The Updated Salesforce Exam Questions

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اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع!
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