السؤال #1

As a part of your Partner Community Rollout strategy you plan to engage with stakeholder(s) within the business to underst and what they are hoping to get out of the community being implemented. Who do you meet with?

A. Partner Relationship Manager and Sales Managers

B. Executives and the Partner Relationship Manager

C. Partner Relationship Manager and Marketing Managers

D. Sales Team, Marketing Team, Service Team and Executives

E. #AskForce on Twitter and the Success Community

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اجابة صحيحة: D

السؤال #2

Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references. What is the most efficient way for the Salesforce Admin to hide the custom fields from customers? Choose one answer

A. Create separate articles without these custom fields for the Customer channel and include in the Community

B. Update the customer profile by removing access to these custom fields on all article types

C. Override the article detail page with a custom Visualforce page and hide these custom fields for customers

D. Modify the article detail page with custom Lightning Components that hide these custom fields

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اجابة صحيحة: B

السؤال #3

Universal Containers launches a Partner Community for their resellers who have access to Leads, Opportunities, and Dashboards. Universal Containers has the following requirements to support their partners during the sales cycle:Universal Containers can engage with partners during the Sales cycle. Universal Containers can have internal ions NOT visible to partners.The Channel Manager can bring any Universal Containers employee to the ion. Universal Containers employees may or may NOT have access to the Partn

A. Leverage Opportunity feed and manual shares for access control

B. Leverage unlisted groups and record sharing for access control

C. Leverage private groups and record sharing for access control

D. Leverage Opportunity feed and group record layout for access control

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اجابة صحيحة: C

السؤال #4

Universal Containers needs a Community for distributors who manage their sales with the following requirements:Each distributor has multiple users. Users within the same distributor should be able to talk with each other. Users should NOT be able to talk with users from other distributors.The Knowledge articles and other Community features should be thesame for all distributors. Flow should the Salesforce Admin meet these requirements?

A. Create Sharing groups to share users within a distributor

B. Create a separate Community for each distributor

C. Enable the Portal user visibility and disable the Community user visibility under Sharing settings

D. Reate a Sharing set to share the users within a distributor in the Community

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اجابة صحيحة: C

السؤال #5

Universal Containers needs to enhance the customer experience by providing a capability to support French and Italian languages to their Community guest users. Their Community is built using the Napili template. What two things should a Salesforce Admin do to accomplish this requirement? (Choose 2)

A. Add French and Italian languages to the Community using the Community Builder Page Editor

B. Add French and Italian languages to the Community using Site

C. Add the Language Picker Component to make French and Italian available on the Community Pages

D. Add French and Italian to Language Settings under Admin Setup

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اجابة صحيحة: AB

السؤال #6

A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits. Which three actions should the Salesforce Admin take before theCommunity launches? (Choose 3)

A. Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules

B. Performance test the Community with a large number of members with increased activity C

D. Formalize the member registration process, including automating the account assignment or person account creation

E. Make sure customers are NOT members of other Salesforce Communities

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اجابة صحيحة: ACD

السؤال #7

Universal Containers needs to build a partner community that supports multiple business units by providing the following abilities:. Each business unit can only collaborate with its partner network.. Partners only see Knowledge articles and content specific to their business unit.. Some business units allow partners to raise support cases.. Some partners work with multiple business units. How should a Salesforce Admin meet these requirements?

A. Build a Community for each business unit and assign partners to the relevant Communities

B. Build one Community and allow the partner profiles to be assigned based on the business unit

C. Build one Community and segment partner visibility by turning off Community User Visibility

D. Build a Community for each business unit and allow partners to have separate login credentials

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اجابة صحيحة: A

السؤال #8

Universal Containers is setting up their moderation settings on their Community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?

A. 5

B. 2

C. 4

D. 33

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اجابة صحيحة: C

السؤال #9

What two things should the Salesforce Admin do to achieve this? Universal Containers builds a Community on the Napili template. They need to use a survey tool to collect feedback from members.

A. Find and install a Visualforce survey app from the AppExchange

B. Create a new page, add the standard survey components, and publish

C. Find and install a Lightning survey app from the AppExchange

D. Build custom Lightning survey components for the template

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اجابة صحيحة: CD

السؤال #10

Universal Containers needs to roll out mobile access in their Community. Their Community environment is as follows:Five active Communities. Four of the active Communities are built on the Napili template; one is built in a Visualforce/Tab container. Mobile device: Apple iPhone (i0S)What is the recommended method to ensure access of active Communities on a mobile device?

A. Access four template based Communities via Salesforce1 'OS app and Visualforce/Tab Community via mobile browser

B. Access all Communities via Salesforce1 iOS app

C. Access four template based Communities via mobile browser and Visualforce/Tab community via Salesforce1 mobile browser app

D. Access all Communities via mobile browser using the Community URL

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اجابة صحيحة: C

السؤال #11

You wish to edit the Community Head Markup, where do you go to do this?

A. Developer Console

B. Community Builder >> Settings >> Advanced

C. Upload a HTML static resource named 'Head Markup'

D. Community Manager >> Administration >> Settings

E. Modify the hidden Community Lightning Component which is displayed when editing the community

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اجابة صحيحة: B

السؤال #12

Universal Containers creates a Napili template based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select a Topic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?

A. Set the Number of Articles property inside the Page Editor

B. Update Knowledge Settings inside Setup

C. Make sure Top Articles for Topics is enabled in Community Management

D. Add the Top Articles component inside the Community Builder

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اجابة صحيحة: A

السؤال #13

Regional Containers have asked you for help in setting up their Custom Domain for their Customer Community so that the community URL looks like it is hosted on the company website. Why type of record will you need to add to the DNS in order to achieve this?

A. MX Record

B. TXT Record

C. NS Record

D. CName Record

E. AAAA Record

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اجابة صحيحة: D

السؤال #14

Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records. What is the most efficient way for the Salesforce Admin to fulfil this requirement?

A. Provide Super User Access to Partner Sales Reps

B. Set the number of partner roles to two

C. Create a criteriabased Sharing Rule

D. Enable the Partner Sales Manager as Super Admin

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اجابة صحيحة: B

السؤال #15

Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for their customers. . Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users. . Northern Trail Outfitters works with an electronic signature partner and needs to extend that capability to the Community users. . This Community needs to be built with the Napili template. All integrations must be mobilefirst. . Both partners have Community Lightning Components availabl

A. Design and develop an API level integration with the survey and electronic signature partners and make it available for Community users

B. Install and configure the Community Lightning Components for surveys and electronic signatures available from the two partners

C. Install and configure the nonLightning Components for surveys and electronic signatures available from the partners

D. Design and develop custom Community Lightning Components for surveys and electronic signatures

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اجابة صحيحة: B

السؤال #16

What are the four stages of the Community Rollout framework?

A. Plan > Develop > Test > Review

B. Design > Implement > Grow > Review

C. Create > Communicate > Design > Implement

D. Analyse > Design > Implement > Maintain

E. Establish > Manage > Measure > Engage

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اجابة صحيحة: E

السؤال #17

Wendy, the Community Manager at Regional Containers has come to you for advice on managing the Community (Community Manager and Community Builder) from a Mobile Device, what do you recommend?

A. Navigate to the community URL and append /manage/one

B. Wendy should access Community Manager and Community Builder via a Desktop browser only

C. Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community

D. Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher

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اجابة صحيحة: B

السؤال #18

Northern Trail Outfitters wants to launch their Community with the following requirements:Enable ions. Use Reputation for gamification. View the Trending Articles. Optimized for mobile.Which two requirements will the Salesforce Admin be able to accomplish with the Koa template? (Choose 2)

A. Use Reputation for gamification

B. View the Trending Articles

C. Enable ions

D. Optimized for mobile

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اجابة صحيحة: CD

السؤال #19

Universal Containers wants to build a Community for all their employees. Currently, some of their employees are NOT Salesforce users. How should the Salesforce Admin enable access to the Community for the users who are currently NOT Salesforce users?

A. Create the users as contacts and enable them as Community users

B. Allow the users to self -register to the Community

C. Create the users in Salesforce and add their profile to the Community

D. Add the users to the Community as members

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اجابة صحيحة: A

السؤال #20

Universal Containers have asked you to help them set up their Salesforce Community and one of their requirements is to make Reports and Content available to members. What Community licence type(s) would you recommend? (Choose 2)

A. Partner Community

B. Salesforce Community Content

C. Customer Community

D. Salesforce

E. Customer Community Plus

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اجابة صحيحة: AE

السؤال #21

Youwere really excited to read about the community template features in the latest Salesforce Release Notes, but you have noticed that after the release you still don't have the features available in your Community, what steps should you take to resolve this?

A. Deactivate and Reactive your Community

B. Log a case with Salesforce Support

C. Update your Template to the latest Version in Community Manager

D. Update your Template to the latest version in Community Builder

E. Update your Template to the Latest Version in Community Settings

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اجابة صحيحة: D

السؤال #22

Sushi Lovers Australia have recently launched their Customer Community and whilst their Community is active, the Profiles have been assigned and the Customers have been enabled for access, no one has received a Welcome email, why might this happen?

A. The assigned community user profile does not have Send Email Messages enabled

B. There is a heavy load on Salesforce's SMTP servers and there is a delay in the Welcome Email being sent out

C. The Community Manager forgot to enable 'Welcome Emails'

D. The Guest Profile does not have Send Email Messages enabled

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اجابة صحيحة: C

السؤال #23

Universal Containers needs to create a Support Community with the following requirements:Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively. A customer user should be able to see all cases opened for their account, including cases opened by their colleagues. Customer users must be able to collaborate with all Community users.What two things should a Salesforce Admin do to accomplish this? (Choose 2)

A. Select the Community User Visibility checkbox

B. Enable Super User access for customer users

C. Set up Delegated Admin access for customer users

D. Create a Sharing Set on the Case object

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اجابة صحيحة: AB

السؤال #24

Universal Containers is launching a Community to drive their channel sales. The requirements are as follows:Integration with a BackOffice Legacy System that supports APILevel Integration and Salesforce Connect.This integration does not exist today. Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org. External partner users must be able to configure the quote using the pricing and quoting tool from theCommunity.The pricing and quoting tool must

A. Integrate the BackOffice Legacy System using custom code development

B. Integrate the pricing and quoting tool by configuring external users to make it available in the Community

C. Integrate the BackOffice Legacy System using Salesforce Connect

D. Integrate the pricing and quoting tool by creating custom code to make it available in the Community

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اجابة صحيحة: BC

السؤال #25

Universal Containers adds e commerce capability to its Community built on the Napili template. They track customer shipments in a Salesforce custom object. How should the Salesforce Admin expose customer shipment data in Community Builder?

A. Create an object page associated to the Shipment object

B. Create a standard page associated to the Shipment object

C. Clone an object page and associate it to the Shipment object

D. Clone a standard page and associate it he Shipment object

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اجابة صحيحة: B

السؤال #26

When allowing external users to Create and Edit reports, what important step must your complete first?

A. Enable Read and Write to Reports on the Community Profile

B. Enable the Enhanced Sharing Model

C. Create a Permission Set with Create and Edit reports checked so that you can manage which users within the Community are able to create Reports

D. Share each Report and Dashboard Folder required with the respective community profiles?

E. Ensure that Create and Edit reports in checked on the Community Profile

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اجابة صحيحة: B

السؤال #27

Universal Containers has a community for their partners. They would like to add a new partner company and grant their users access to the Community. What is the first step the Salesforce Admin must complete to set up the partner users?

A. Create the account and enable it as a partner account

B. Allow partner users to selfregister and gain access

C. Create a partner profile for the company

D. Add partner contacts to the Community as members

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اجابة صحيحة: C

السؤال #28

Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices, what do you recommend?

A. IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher

B. All users should access a Koa Community via a Desktop browser only

C. IOS users should download the OneCommunity app where they can use their regular community login credentials to access the Community

D. Navigate to the community URL in the browser and a mobile experience will be automatically rendered

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اجابة صحيحة: D

السؤال #29

Universal Shipping want to notify their Community Moderators when a member post more than one file to the community within a 15 minute window and if more than 5 files are posted to the community within 15 minutes then their account will be frozen. How would this requirement be implemented?

A. Using a Content Rule in the Community Builder

B. Using a Content Rule in the Community Manager

C. Using a Rate Rule in the Community Manager

D. Using a Rate Rule in the Community Builder

E. It is not possible to moderate files in a Community

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اجابة صحيحة: C

السؤال #30

What permission(s) would you assign a community manager?

A. Communities Administrator

B. Setup and Create Portals

C. Manage Community Settings

D. Create and Setup Communities

E. Manage Portals

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اجابة صحيحة: C

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