السؤال #1

After a Solution Architect presents the Salesforce User Attribute Chart, the project owner has some concerns and questions regarding the Role Hierarchy choices for the executive assistant who reports to all of the VPs. There are also questions about the ideal license given to the CEO who provides executive oversight and reviews the Executive Dashboard at the end of each accounting period. There are some restrictions on budget spend for overall licenses, and the user base is forecasted to continue to grow. W

A. The CEO should have a Platform Plus license given that the role is a consumer of information and should be at the top of the Role Hierarchy

B. The CEO should have a Sales Cloud license given that the role is a processor of information and should be at the top of the Role Hierarchy

C. The Role Hierarchy should mirror the organization chart

D. Given that the executive assistant will need access to the data for all of the VPs being supported, the assistant should be placed higher up in the Role Hierarchy than the VPs

عرض الإجابة

اجابة صحيحة: ABC

السؤال #2

Universal Containers uses the Salesforce Platform to track customer payments and any late payments. This is accomplished with an architecture that includes Marketing Cloud, Service Cloud, and an integration to the back-office billing system via MuleSoft. Invoices and payments are mastered in the billing system and exposed to Salesforce via MuleSoft. Notifications about customer payments are orchestrated out of Salesforce and emails are sent via Marketing Cloud. The late payment invoice data is required for

A. Integrate the billing system directly with Marketing Cloud via MuleSoft to trigger based on events from the billing system

B. Create cases within Salesforce from the billing system based on payment statues with MuleSoft event orchestration and send payment notifications via Marketing Cloud

C. Recommend a trigger from the billing system into Marketing Cloud, which sends customer formatted emails

D. Load the payment and invoicing data within Salesforce from the billing system with MuleSoft, and drive payment notifications via Marketing Cloud

عرض الإجابة

اجابة صحيحة: D

السؤال #3

Universal Containers (UC) is using Service Cloud and B2B Commerce to allow resellers the ability to purchase and support farming equipment UC maintains. UC has invested in smart devices which allows that equipment to inform UC when a part becomes faulty. The data from these devices goes to a public cloud solution where every row of sensor data is received every second from every device. There are 100,000 devices on various farms being actively used. The CIO would like this data to be connected to Salesforce

A. Embed the devices' sensor data in a view on the Asset record

B. Load the public cloud solution directly to Salesforce using MuleSoft

C. Utilize Platform Events based on the devices' state change

D. Utilize Apex Callouts based on the devices' state change

عرض الإجابة

اجابة صحيحة: C

السؤال #4

Universal Containers (UC) is currently utilizing Salesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will often ask about sales orders that typically exist within Revenue Cloud. What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?

A. Generate a new permission set that grants access to the Order object and assign it to the field service users

B. Generate a new profile that grants access to the Order object and assign it to the field service users

C. Provide the field service team with CPQ licenses to view Order data

D. Provide the field service team with a Sales Cloud license to view Order data

عرض الإجابة

اجابة صحيحة: A

السؤال #5

Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning. What are two recommendations a Solution Architect should make to ensure UC's rel

A. Fix the scope of the sprint during release planning regardless of how long it takes

B. Create a regular sprint cadence across the different teams to demonstrate new functionality

C. Use the last sprint of the release to stabilize it and eliminate identified issues

D. Utilize the last sprint to include functionality that was missed from previous sprints

عرض الإجابة

اجابة صحيحة: BC

السؤال #6

Universal Containers (UC) recently completed its migration to Lightning Experience, with sales users automatically moving to Lightning. This initiative was a massive undertaking by UC, as it had a tremendous amount of legacy functionality migrated over to Lightning from Classic. The CIO would like to make sure that UC is able to track adoption of the migrated functionality over from Classic to Lightning and what specifically was migrated. Which two proposals should a Solution Architect recommend? Choose 2 a

A. Provide the CIO the ability to roll back all changes once they feel Lightning is not adequate for their needs

B. Track Adoption Rates within the Lightning Usage, and monitor a change in metrics within existing reports and dashboards

C. Provide the CIO a list of the User Stories around the new functionality and the Gap Analysis done between Classic and Lightning

D. Align with the CIO around the fact that while the functionality has been migrated, the data created between Classic and Lightning will remain exactly the same

عرض الإجابة

اجابة صحيحة: ABC

السؤال #7

Towards the end of the discovery phase, the sales manager and subject matter experts raise a request to get hands-on experience with the solution as soon as possible. They want to ensure the requirements they provided are correctly built out in Salesforce. The project sponsor is unsure how that request may affect the schedule. Which method should a Solution Architect consider in this scenario to validate the requirements during the build sprint without impacting the project timelines?

A. Ensure the project sponsor reviews and signs off on the Functional Specification Document as an acknowledgment that what was built aligns with the original requirements

B. Run a User Acceptance Testing discovery session, based on the Functional Specification Document, to ensure the testing script meets the end users' needs

C. Give every end user the Functional Specification Document as their training materials and test them on the contents

D. Give the end users access to a sandbox environment and a testing script for each of the user stories

عرض الإجابة

اجابة صحيحة: D

السؤال #8

Northern Trail Outfitters (NTO) has a requirement to implement an Experience Cloud solution to allow its partners to log and view cases they have submitted, as well as track their opportunities. As part of the solution, NTO wants to be able to create dashboards that its partners can view within the community. Which Experience Cloud license should the Solution Architect recommend?

A. Sales Cloud license

B. Service Cloud license

C. Partner Community licensecorrect

D. Customer Community Plus license

عرض الإجابة

اجابة صحيحة: C

السؤال #9

Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines. With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's w

A. Create an opportunity when a customer clicks a cross-sell or upsell email link

B. Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart

C. Set up lead nurturing with Marketing Cloud and automate emails through journeys

D. Stop creating leads in Sales Cloud for abandoned carts

E. Put all leads from the abandoned carts in a queue

عرض الإجابة

اجابة صحيحة: ABD

السؤال #10

Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real - time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time. Which technical consideration should a Solution Architect make when designing collaborative forecasting

A. Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories inThe model

B. If the sales user has many territories assigned to them, it can impact the performance of theforecast

C. Important details should be tracked at the opportunity line level

D. Forecast category names can be customized by submitting a Salesforce Support case

عرض الإجابة

اجابة صحيحة: B

السؤال #11

AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis shows that customers are leaving due to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication channels and digital self-service offe

A. Start with Service Cloud and Revenue Cloud,followed by Experience Cloud and, later, Sales Cloud

B. Develop a comprehensive solution that includes Sales Cloud, Revenue Cloud, Service Cloud, and Experience Cloud as a basic version from the start

C. Fast-track Service Cloud followed by Sales Cloud,Revenue Cloud, and, later, Experience Cloud

D. Start with Sales Cloud and Revenue Cloud, followed by Service Cloud and, later, Experience Cloud

عرض الإجابة

اجابة صحيحة: D

السؤال #12

Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventative maintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create

A. Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements

B. Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses

C. Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses

D. Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements

عرض الإجابة

اجابة صحيحة: ABD

السؤال #13

Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users. The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production. Which bes

A. Assess the level of technical debt and test new features with the Product team in a Developer sandbox

B. Assess the level of technical debt and test new features in a sandbox before enabling in production

C. Assess the level of data quality and test new features with a pilot before enabling for all users

D. Assess the level of data quality and test new features with a subset of users in production before enabling all users

عرض الإجابة

اجابة صحيحة: B

السؤال #14

Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to its business partners, and be able to track open and click-through rates just like it does with email campaigns. What should a Solution Architect recommend to UC?

A. Utilize Service Cloud and LiveMessage

B. Utilize Service Cloud Email to Text Message

C. Embed third-party messenger tools

D. Utilize Marketing Cloud and MobileConnect

عرض الإجابة

اجابة صحيحة: A

السؤال #15

A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below: ? Northern Trail Hot Tubs sells through a B2B2C model with Dealers. ? Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers. ? Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs. ? Northern

A. Experience Cloud and Revenue Cloud for Dealers to get Quotes and view Cases

B. B2B Commerce for Dealers to get pricing and Service Cloud for Casescorrect

C. Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products

D. Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases

عرض الإجابة

اجابة صحيحة: B

السؤال #16

Big Server Company sells complex server solutions to customers through a reseller channel. Resellers will purchase complex servers as well as have warehouses to store quick need products for their customers, such as additional hard drives and cables. Big Server Company currently uses Salesforce CPQ for its Sales team. Big Server Company would like to be able to give resellers easy access to purchase warehouse type products through B2B Commerce; however, the company would also like to allow resellers to requ

A. Utilize an integration software, like MuleSoft, to sync carts and pricing between B2B Commerce and Salesforce CP

B. Implement the Salesforce CPQ & Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to sync the cart to Salesforce CPQ, and have a reseller price rule adjust pricing for the reseller based on volume

C. Create a request special pricing button in B2B Commerce that will create an opportunity for the sales representative and allow the sales representative to follow up

D. Implement the Salesforce CPQ & Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to create a quote from the Resellers Cart, allowing a sales representative to configure discounts and sync back to cart

عرض الإجابة

اجابة صحيحة: C

السؤال #17

During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution. Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation? Choose 2 answers

A. Create recurring office hours for end users to call in to speak directly with the Solution Architect

B. Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs

C. Suggest that the executive team tie performance metrics to Salesforce usage

D. Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution

عرض الإجابة

اجابة صحيحة: ABD

السؤال #18

Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executive team is how UC can de-risk itself and stay within budgetduring the build while still hitting the objectives that were defined m the design phase.Which recommendation should the Solution Architect make to alleviate the executive team's concerns durin

A. Help the executive team develop a governanceframework; and team to focus on those concerns throughout the build and track the budget

B. Promise the executive team that the project manager will always give comprehensive budget numbers every week and they will never overrun on budget

C. Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build

D. Assure the executive team that the current project is at a fixed scope and there will not beany overrun on budget

عرض الإجابة

اجابة صحيحة: A

السؤال #19

Universal Containers (UC) is implementing a Salesforce B2B multi-cloud project with large volumes of data and daily transactions from multiple third-party systems via multiple integrations. UC is looking at transactions of more than 1 million records a week and, in higher seasons, 10 million records a week. UC has made the decision to get a full copy sandbox to use to test all of its third-party integrations across its multiple clouds. UC has also invested in MuleSoft and the Anypoint Platform as the single

A. Perform API load test against the full copy sandbox before go live

B. Perform unit testing against the full copy sandbox codebase before go live in production

C. Perform page load testing against production after go live

D. Perform API load test against the partial copy sandbox before go live

عرض الإجابة

اجابة صحيحة: A

السؤال #20

3D Scanners needs to apply a discount automatically on the Quote Line for Distributors while in the Quote Line Editor. The percentage discount applied depends on attributes of the Distributor Account and that of the specific Product. Sales users can add additional discounts; however, those will need to gothrough an approval process that allows for resubmitting to only those that previously rejected the additional discount.Which two options should a Solution Architect recommend to meet the requirements while

A. CPQ license

B. Flow

C. Price Rules

D. CPQ Plus license

عرض الإجابة

اجابة صحيحة: AC

السؤال #21

Universal Containers (UC) acquired two companies. As part of its transformation and consolidation program, UC needs to bring all of its disparate partner strategies together and see what can be combined across all of its indirect sales channels. Each company currently has its own Salesforce environment utilizing Sales Cloud and Experience Cloud for Partners. Each company also follows its own unique business processes for partners. However, UC has recently developed a new vision and journey focused on a sing

A. Completely unify all the channel strategies under the acquiring company's brand and strategy

B. Tell the stakeholders to focus on having a single Partner Community across all channels with a singular branding

C. Create an adoption plan for the Direct Sales team to engage with the Indirect Sales team in a sell-with model within the new Partner Communities

D. Identify the need for multiple Partner Communities by Indirect Sales Channel with branding and content specific to each channel

عرض الإجابة

اجابة صحيحة: ACD

السؤال #22

Universal Containers (UC) is undergoing a full digital transformation and has chosen Salesforce as one of the main components. UC will use Sales Cloud for online activities, CPQ for quote generation and renewals. B2B Commerce for online orders through its partnerships and vendors, an external ERP for fulfillment and invoicing, and Marketing Cloudfor customer outreach. UC wants to create fluidity between the entire application landscape, and an integration between systems is required. The applicationisexpect

A. In the ERP Order Object

B. Salesforce Custom Object

C. Salesforce Order Object

D. B2B Commerce Order Object

عرض الإجابة

اجابة صحيحة: A

السؤال #23

A Solution Architect is working with a complex enterprise architecture that supports multiple business processes. Many previous transformation projects have struggled because of the interdependencies between the Salesforce production environment and other systems, as well as a lack of documentation. In which two ways can a Solution Architect gain a better understanding of the current state of the Salesforce production environment? Choose 2 answers

A. Speak to the business stakeholders to gather their suggestions for improvement

B. Identify which system integrator did the previous implementation and ask them to document their work

C. Examine the details of the current configuration to see how it is set up

D. Work with the system administrator to identify who has the most knowledge of the current configuration

عرض الإجابة

اجابة صحيحة: ACD

السؤال #24

Universal Containers (UC) currently has Sales Cloud, Revenue Cloud, and Marketing Cloud Account Engagement within its existing Salesforce environment and is utilizing a standard Lead to Cash solution across those clouds. UC is 2 years into its Salesforce implementation, andthe CIO is getting concerned with the sheer amount of data affecting its environment's data limits.IT is doing upkeep on older records that may no longer be relevant. They have decided to start looking at data archival strategies and what

A. Propose Skinny Tables to the CIO before doing anything else

B. Understand the organization's regulatory requirements around right to retain or delete data

C. Recommend AppExchange solutions that provide capabilities around data archiving to the CIO

D. Segment the data in terms of data needed for daily operations, data that is used occasionally at demand, anddata that is used purely for historical purposes

عرض الإجابة

اجابة صحيحة: BD

السؤال #25

Universal Containers (UC) is about to undergo its first release of its digital transformation initiative across clouds like Sales Cloud, B2B Commerce, Marketing Cloud Account Engagement, Experience Cloud, and MuleSoft. UC recently developed its Center of Excellence (CoE) model and is working on how to make sure its developers and administrators can go through a continuous release cycle. The product owner would like to make sure no work is overridden in sandboxes or production . What is the first thing a Sol

A. Make sure the developers all have access to the CLI so that they can package and push their changes to the next environment

B. Appoint a release manager who will keep track of all changes made and which changes have been deployed to the QA, SIT, and UAT environments as part of the sprint

C. Appoint a release manager who will set up the required environments and automated deployments in tandem with a source control based development process

D. Set up a source control based development process that's understood and followed by administrators and developers

عرض الإجابة

اجابة صحيحة: D

السؤال #26

UC Foods, a manufacturing company, has multiple sales channels including a front-line Sales team and channel partners who are currently enabled on Sales Cloud as well as a Partner Community. The company wants to establish a new B2B Commerce portal to lower the cost of sales by enabling self-service capabilities to automate sales wherever possible. The executive sponsor is concerned that sales representatives might see the B2B channel as a threat to their ability to sell and, therefore, earn higher commissio

A. Highlight that the B2B portal is meant to tackle more routine, low-complexity sales, allowing the Sales team to focus on the more complex sales and priority accounts

B. Highlight that the B2B portal will be a useful tool to help improve customer communications and enhance customer engagement by providing faster updates on their orders as they are fulfilled

C. Highlight that the B2B portal is meant to handle high-complexity sales that are ideal for automation, leaving the Sales team to handle less complex, higher-margin sales

D. Highlight that the B2B portal will help the company grow and expand into new geographies where the company does not currently have a sales footprint, resulting in more rewards for everyone

عرض الإجابة

اجابة صحيحة: AD

السؤال #27

Universal Containers (UC) has a multi - cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems. Which integration mechanism should achieve this with standard capabilities?

A. Salesforce Connect

B. SOAP API

C. Change Data Capture

D. Bulk Rest API

عرض الإجابة

اجابة صحيحة: A

السؤال #28

The Northern Trail Outfitters (NTO) sales department currently uses Sales Cloud for its Sales team. The management team decided that the Sales team needs to start creating quotes based on the input from the finance department. NTO would like to implement quotes, contracted pricing, and invoicing for its customers. Invoicing will be done based on an agreed billing cycle. The finance department would like to see a report on the invoices sent and track the details of the payments received. NTO also has a need

A. Advise the client to start with Experience Cloud

B. Select an AppExchange product focused on contract lifecycle management

C. Develop an architectural plan to incorporate Revenue Cloud and Experience Cloud

D. Advise the client that Revenue Cloud is the starting point

عرض الإجابة

اجابة صحيحة: C

السؤال #29

Universal Containers (UC) currently has Sales Cloud for its direct Sales team and is about to implement Revenue Cloud for them as well. UC is also bringing in Experience Cloud for its indirect Sales team which will integrate with Sales Cloud and Revenue Cloud. The CIO would like to make sure they are working from a single operating model when it comes to defining their cross-departmental process and data utilization. The CIO wants to make sure there is no duplication of any data or processes that will requi

A. Can the direct Sales team use the standard functionality?correct

B. How critical are the business processes?

C. Are the processes the same for the direct Sales team and indirect Sales team?correct

D. Is the data shared between the direct Sales team and indirect Sales team?correct

عرض الإجابة

اجابة صحيحة: ACD

السؤال #30

AC Computers is hitting governor limits when trying to create orders and activate orders in Salesforce. Upon further investigation, it's discovered that AC Computers is trying to process hundreds of order products on a single order. The Order object also has various automation processes to update fields and integrate with a third-party order management system . What is one solution a Solution Architect should evaluate first to resolve this issue?

A. Create a custom object to hold orders in queue for processing

B. Review to determine if moving automation to asynchronous Apex is required

C. Enable Advanced Order Management to process large orders

D. Install a third-party solution to process large orders

عرض الإجابة

اجابة صحيحة: B

لا تريد أن تفوت شيئا؟

اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع!
احصل الان

View The Updated Salesforce Exam Questions

عرض الإجابات بعد التقديم

لا تريد أن تفوت شيئا؟

اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع! احصل الان

View The Updated Salesforce Exam Questions

عرض الإجابات بعد التقديم

اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع!
احصل الان