An engineer configures a new phone in Cisco UCM The phone boots and gets IP when it connects to the network, however the phone fails to register With CISCO UCM, The engineer observes that the phone has a status Rejected In CISCO UCM What must be verified first 'Mien troubleshooting the issue? This is the first thing that must be verified when troubleshooting the issue of phone status showing rejected in Cisco UCM1. Auto-registration allows new phones to register with Cisco UCM without manual configuration1.
A. hether auto-registration is enabled in Cisco UCM
B. hether the Initial Trust List and Certificate Trust List files on the phone are correct
C. hether the phone ts in the correct VLAN
D. hether the phone's MAC address is correct In Cisco UCM
B) whether the Initial Trust List and Certificate Trust List files on the phone are correct is not the first thing to verify, but it may be a possible cause of the issue if the phone has an ITL file from another cluster that prevents it from registering with Cisco UCM2. To resolve this issue, the ITL file needs to be deleted from the phone or exchanged between the clusters2
C) whether the phone is in the correct VLAN is not the first thing to verify, but it may be a possible cause of the issue if the phone is not in the same VLAN as the Cisco UCM server or cannot reach it due to network issues3. To resolve this issue, the network connectivity and VLAN configuration need to be checked and fixed3
D) whether the phone's MAC address is correct in Cisco UCM is not the first thing to verify, but it may be a possible cause of the issue if the phone's MAC address does not match the one configured in Cisco UCM. To resolve this issue, the MAC address needs to be corrected and updated in Cisco UCM
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