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السؤال #1
Once you define a custom fiscal year structure, your company can not return to the standard fiscal year calendar.
A. True
B. False
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اجابة صحيحة: A
السؤال #2
What is true about a Web-to-Lead?
A. An online form to capture lead information
B. Determines which Email Template to send to leads generated via Web-to-Lead
C. Contains Rule Entries that determine criteria for determining
D. Email Template response content published on your web site
عرض الإجابة
اجابة صحيحة: AD
السؤال #3
Users with which Permission can install or uninstall AppExchange packages from the AppExchange
A. Download AppExchange Packages
B. View AppExchange Packages
C. List AppExchange Packages
D. Visit AppExchange Packages
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اجابة صحيحة: A
السؤال #4
Which is true about Salesforce Knowledge Sidebar for the Service Cloud Console?
A. After spring 11 release, console users automatically see a sidebar that displays titles of Salesforce Knowledge articles that may solve the case they're working on
B. It automatically searches and returns articles from your knowledge base that match any of the words typed in the Subject of a case
C. There is no such thing as Knowledge Sidebar
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اجابة صحيحة: B
السؤال #5
A manager wants to pend all task assigned to his team so that the due date will be pushed a few days forward.
A. He needs to have Edit Tasks permission
B. He can go to Your Name > Setup > Customize > Activities > Tasks > Manage Task
C. Go to Tasks tab and find the Mass Reschedule link in the Tools section
D. There is no such standard functionality yet in Salesforce
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اجابة صحيحة: D
السؤال #6
In which two ways should Knowledge articles be used? (Choose two.)
A. To display Salesforce Solutions
B. To display for customer self-service
C. To display Salesforce Answers
D. To resolve customer cases
عرض الإجابة
اجابة صحيحة: BD
السؤال #7
Which type of field could you use to create a relationship between a custom object and another object?
A. Master-Detail Relationship
B. One-to-Many Relationship
C. Many-to-Many Relationship
D. All of the above
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اجابة صحيحة: A
السؤال #8
Specifying a "running user" in dashboard means:
A. Any user above running user can edit and delete the dashboard
B. Any user below running user can view only their own records
C. Any user can view all records that the running user role can view
D. Only the running user can view the dashboard
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اجابة صحيحة: C
السؤال #9
Which of the following are true about mapping fields for lead conversion (Multiple correct answers):
A. You can map between text and picklist fields
B. You can map Number, Currency, or Percentage fields of differing lengths
C. You can map Text or Text Area to long text area fields
D. You cannot map auto-number fields to fields of type Text or Text Area
E. You can map auto-number fields to Picklists
F. If you change the data type of any custom field user for lead conversion, that lead field mapping will be deleted
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اجابة صحيحة: ACEF
السؤال #10
When creating a custom list view you can display fields that are not on your page layout for that object?
A. True
B. False
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اجابة صحيحة: B
السؤال #11
To ensure compliance with a platinum Service Level Agreement cases that remain in the Tier 2 queue for more than four hours must be re-assigned to the Tier 3 queue.Which feature meet this requirement?
A. Case Comments
B. Case Assignment Rule
C. Case Escalation Rule D
عرض الإجابة
اجابة صحيحة: C
السؤال #12
What are two capabilities of Customer Communities? (Choose two.)
A. Customers can view and edit contacts related to their own accounts
B. The Customer Community and its users can be created without additional licensing
C. Customers can log, view, edit, and close their own cases
D. The Customer Community can be customized with corporate branding
عرض الإجابة
اجابة صحيحة: CD
السؤال #13
What are two ways to customize basic Salesforce Reports using Lightning Experience? (Choose two.)
A. By adding a chart
B. By adding a filter
C. By adding a Lightning Component
D. By adding links to external pages
عرض الإجابة
اجابة صحيحة: AB
السؤال #14
A System Administrator followed the click path: Your Name ? Setup ? Customize ? Reports and Dashboards? User Interface Settings but found no option to enable the Report Builder Upgrade. Which statements could explain this scenario?
A. Another System Administrator had already enabled it
B. There is no Report Builder Upgrade spring 11 just made it available to all profiles
C. That is not the right click path to do the upgrade
D. They created their Salesforce Org after the Spring 11 release
عرض الإجابة
اجابة صحيحة: AD
السؤال #15
Where does an Administrator control field-level security for users?
A. Role
B. User
C. Profile
D. Sharing Rule
عرض الإجابة
اجابة صحيحة: C
السؤال #16
When are custom fields removed from the recycle bin?
A. 45 days
B. 30 days
C. 60 days
D. 90 days
عرض الإجابة
اجابة صحيحة: A
السؤال #17
Which two groups of objects can be created when converting a Lead? (Choose two.)
A. Account, Contact, Lead Conversion
B. Account, Contact, Opportunity
C. Account, Opportunity, Order
D. Person Account, Opportunity
عرض الإجابة
اجابة صحيحة: AB
السؤال #18
Select the user permissions which override field-level security (Select all that apply):
A. Modify All Data
B. View All Data
C. Configure UI
D. View Encrypted Data
عرض الإجابة
اجابة صحيحة: ABD
السؤال #19
What is the maximum length of the alias field?
A. 12
B. 10
C. 8
عرض الإجابة
اجابة صحيحة: C
السؤال #20
If your org is configured for data export, you can generate backup files manually how often?
A. Everyday
B. Once every 6 days
C. Once every 15 days
D. Once every 5 days
عرض الإجابة
اجابة صحيحة: B
السؤال #21
Universal Containers has purchased 25 new Salesforce licenses.How many users can a System Administrator create at the same time on the Add Multiple Users page?
A. An unlimited number of users
B. A maximum of 5 users
C. A maximum of 25 users
D. A maximum of 10 users
عرض الإجابة
اجابة صحيحة: D
السؤال #22
A default person account record type named "Person Account" is automatically created when person accounts are enabled for your organization.
A. True
B. False
عرض الإجابة
اجابة صحيحة: A
السؤال #23
What data can you request for in the weekly data export?
A. Only account data
B. Only report data
C. Accounts, opportunities, contacts, cases and solutions
D. All organization data
عرض الإجابة
اجابة صحيحة: D
السؤال #24
A sales user wants to have edit access to opportunity but should not be able to import leads and should also be able delete accounts. Is it possible?
A. Yes (customize a standard profile)
B. Yes(customize a custom profile)
C. No (as importing leads cannot be disabled)
D. No (accounts can never be deleted)
عرض الإجابة
اجابة صحيحة: A
السؤال #25
You can only import only one language at a time per CSV file
A. True
B. False
عرض الإجابة
اجابة صحيحة: A
السؤال #26
When using advanced currency management, can a past exchange rate be changes?
A. Yes
B. No
عرض الإجابة
اجابة صحيحة: A
السؤال #27
Which definition best describes "accounts" and their relationships with other record types in SFDC?
A. Accounts represent sales deals that your company is pursuing
B. Accounts are the backbone of information and represent prospective, existing, and former customers
C. Accounts are created after you have closed an opportunity or deal
عرض الإجابة
اجابة صحيحة: B
السؤال #28
Who can view a Campaign in Salesforce.com
A. Sales and Marketing User
B. Marketing User only
C. Campaign Manager only
D. All users of Salesforce
عرض الإجابة
اجابة صحيحة: D
السؤال #29
Record types are used to implement custom business processes by associating them to specific
A. Objects
B. Page Layouts
C. Records
D. Campaigns
عرض الإجابة
اجابة صحيحة: B
السؤال #30
Your recycle bin record limit is ________ times the Megabytes (MBs) in your general storage
A. 20
B. 50
C. 250
D. 500
عرض الإجابة
اجابة صحيحة: C

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