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السؤال #1
While Scheduling an email reports user specifies all except
A. Specify a running user
B. Link to report
C. Specify a frequency
D. Set start and end dates
عرض الإجابة
اجابة صحيحة: B
السؤال #2
Which of the following are not standard objects?
A. Opportunities
B. Solutions
C. Job Applicants
D. Accounts
E. Campaigns
عرض الإجابة
اجابة صحيحة: C
السؤال #3
You cannot change the name of the default Person Account record type, and you cannot create additional record types for Person Accounts
A. True
B. False
عرض الإجابة
اجابة صحيحة: B
السؤال #4
Which of the following special picklist fields are not available for record types because they're used exclusively for sales processes, lead processes, support processes, and solution processes
A. Opportunity Stage
B. Lead Status
C. Case Status
D. Solution Status
E. Case Origin
عرض الإجابة
اجابة صحيحة: ABCD
السؤال #5
Select all which are true about Contacts Objects A. Can be associated with an Account
B. Has to be associated with an Account
C. One contact can belong to multiple Accounts
D. One Account can have multiple Contacts
عرض الإجابة
اجابة صحيحة: BD
السؤال #6
Editing Records: Required fields are marked by which color?
A. Blue
B. Green
C. Red
D. Black
عرض الإجابة
اجابة صحيحة: C
السؤال #7
Adding and Searching for Records: Which search option allows me to search across multiple fields including notes, descriptions, and comments?
A. Advanced Search
B. Sidebar Search
C. Both
عرض الإجابة
اجابة صحيحة: A
السؤال #8
What is true about Managed Packages?
A. They are not upgradeable
B. They cannot be uninstalled
C. They are upgradeable
D. They cannot be deleted
عرض الإجابة
اجابة صحيحة: C
السؤال #9
Users at Universal Containers need the ability to save email templates in the following folder:"Unified Public Email Templates"Currently, users are unable to do so.Which action should a System Administrator take to allow users to save emails to this folder?
A. Navigate to the profile of each user and check the box for Manage Public Templates
B. Navigate to the email templates and manually share each with the specific users
C. Navigate to the email templates and manually share each with the Profile of the specific users
D. Navigate to the user record and check the box for Manage Public Templates
عرض الإجابة
اجابة صحيحة: A
السؤال #10
Universal Containers (UC) has a Web-to-Case form on its Lightning Customer Community. UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal. UC has added a picklist field to store this data.How can the Case be automatically placed in the correct queue upon submission?
A. Create Record Types for each picklist value and a Business Process to move each Case to the correct Queue/
B. Create Assignment Rules based on the picklist values to move Cases to a Queue
C. Create an Escalation Rule entry for each picklist value and set to zero minutes
D. Create Record Types for each picklist value and assign to each product team's profile
عرض الإجابة
اجابة صحيحة: B
السؤال #11
Universal Containers has a private sharing model for Opportunities and uses Opportunity Teams. Criteria-based sharing rules are not used. A sales rep at Universal Containers leaves the company and their user record is deactivated. The rep is later rehired in the same rile. The Salesforce administrator activates the old user record. The user is added to the same default Opportunity Teams, but is no longer able to see the same records the user worked on before leaving the company.What is the likely cause?
A. The records were manually shared with the user
B. The Stage of the Opportunity records was changed to Closed Lost
C. Permission sets were removed when the user was deactivated
D. The Record Type of the Opportunity records was changed
عرض الإجابة
اجابة صحيحة: A
السؤال #12
Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console. How should an administrator meet this requirement?
A. Update page layout assignments
B. Define multiple record types
C. Assign Lightning pages as app default
D. Create different user profiles
عرض الإجابة
اجابة صحيحة: C
السؤال #13
Which of the following is inline editing not supported?
A. System Fields
B. Case Stage
C. Related Lists
D. Contact Phone Number
E. List View
F. Read-Only Fields
عرض الإجابة
اجابة صحيحة: ACF
السؤال #14
What type of field administrators use when creating a junction object?
A. Formula
B. Look-up
C. Master-detail
D. Text area
عرض الإجابة
اجابة صحيحة: C
السؤال #15
Ursa Major Solar is importing data and has many records that do NOT meet the data validation criteria. What will occur?
A. The import process will require user authentication in order to import the invalid records
B. The import process will ignore the data validation criteria
C. The import process will abort when it encounters the first invalid record
D. The import process will fail, but only for the records with invalid data
عرض الإجابة
اجابة صحيحة: D
السؤال #16
I can email opportunities, accounts, leads, or contacts directly from SFDC, and all of these communications will be automatically saved in my activity history.
A. True
B. False
عرض الإجابة
اجابة صحيحة: A
السؤال #17
You have a custom object called "Widgits" which has a Master-Detail Relationship with Accounts. What happens when you delete an account with associated Widgits?
A. You cannot delete the account without first deleting the associated "Widgits"
B. The Widgits are deleted
C. The account is deleted, but the Widgits remain in Salesforce CRM
عرض الإجابة
اجابة صحيحة: B
السؤال #18
Which of the following are part of the Service Cloud offering?
A. Opportunities
B. Knowledge
C. Entitlements
D. Campaigns
E. Quotes
عرض الإجابة
اجابة صحيحة: BC
السؤال #19
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager. Which feature should an administrator configure to meet this requirement?
A. Case Escalation Rules
B. Case Dashboard Refreshes
C. Case Scheduled Report
D. Case Assignment Rules
عرض الإجابة
اجابة صحيحة: A
السؤال #20
Which administrative permissions are necessary in order to edit profiles?
A. Manage Users and Customize Application
B. View Setup and Configuration, Manage Users and Customize Application
C. View Setup and Configuration, Manage Users and Manage Profiles
D. Manage Profiles and Manage Users
E. View User Configuration, and Manage Users
F. View setup and Configuration, View User Configuration, Manage Users and Manage Profiles
عرض الإجابة
اجابة صحيحة: B
السؤال #21
At Ursa Major Solar, an Administrator has set up a new user.The user needs to activate the account before the email link expires by default.How long does the user have before the link expires?
A. 10 days
B. 14 days
C. 6 days
D. 7 days
عرض الإجابة
اجابة صحيحة: D
السؤال #22
Support agents at Universal Containers research solutions to customer issues by asking various subject matter experts (SMEs) at the company.Which three features will allow Support Agents to quickly document the details of these meetings? (Choose three.)
A. Case Feed
B. Workflow Email Alerts
C. Case Group
D. Case Comments
E. Events
عرض الإجابة
اجابة صحيحة: ACD
السؤال #23
What is true regarding a Running User
A. The Running User overrides the sharing model and will allow the users who see the dashboard to see high level sales data for everyone, not just their own
B. The Running User overrides the sharing model and will allow the users who see the dashboard to see high level sales data for everyone, except their own
C. The Running User follows the sharing model and will allow the users who see the dashboard to see high level sales data for just what they own
D. The Running User follows the sharing model and will allow the users who see the dashboard to see high level sales data for just what they own plus role hierarchy
عرض الإجابة
اجابة صحيحة: A
السؤال #24
What is the new Chart type available after Spring 11?
A. Master Charts
B. Report Charts
C. Chatter Charts
D. Scatter charts
عرض الإجابة
اجابة صحيحة: D
السؤال #25
Recent item and Lookup Hovers use the Record Mini Page.
A. True
B. False
عرض الإجابة
اجابة صحيحة: A
السؤال #26
List the objects that may have Sharing Rules
A. Check the answer in explanation
عرض الإجابة
اجابة صحيحة: A
السؤال #27
If the data validation at web-to-lead form fails, who will get error report?
A. The lead queue
B. The lead will get created with error report in description
C. The designated weblead owner gets an email
D. Salesforce
عرض الإجابة
اجابة صحيحة: C
السؤال #28
What happens if you add a picklist value to a field when there are multiple record types?
A. You will be promted to select the record type that should include the new value
عرض الإجابة
اجابة صحيحة: A
السؤال #29
You delete the Custom Field Region. All data related to Region will also be deleted.
A. True
B. False
عرض الإجابة
اجابة صحيحة: A
السؤال #30
You need which permission to specify a running user other than yourself.
A. View All Data
B. Modify All Data
C. See All Data
D. Change All Data
عرض الإجابة
اجابة صحيحة: A

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