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السؤال #1
Which of the following are options when transferring accounts (Multiple correct answers)
A. Transfer open opportunities
B. Transfer closed opportunities
C. Transfer closed cases
D. Transfer open cases
E. Keep Account Teams
F. Transfer custom objects
عرض الإجابة
اجابة صحيحة: ABCDE
السؤال #2
How many objects may be imported or updated using the Data Loader?
A. 1
B. 2
C. 3
D. 4
E. 5
F. 6
عرض الإجابة
اجابة صحيحة: A
السؤال #3
What are the Start of Day and End of Day fields used for on the User Object?
A. Used to define the times that display in the user's calendar
B. Restricts log in access to those times
C. Sets an Out-Of-Office Message
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اجابة صحيحة: A
السؤال #4
Ursa Major Solar tracks both user issues and customer issues. A user issue can be logged as:new waiting for reply closedA user issue can be logged as: new working closedAn Administrator needs to track both case types. Which features should be used?
A. Record Types and Support Processes
B. Page Layouts and Process Builder
C. Workflows and Automated Case Users
D. Page Layouts and Record Types
عرض الإجابة
اجابة صحيحة: A
السؤال #5
A solution can only belong to one category.
A. True
B. False
عرض الإجابة
اجابة صحيحة: B
السؤال #6
Sales User is a standard profile.
A. True
B. False
عرض الإجابة
اجابة صحيحة: B
السؤال #7
What can an Administrator use to create different content pages for a FAQ and a Help Article for the support team?
A. Knowledge article versions
B. Knowledge data categories
C. Knowledge article record types
D. Knowledge article types
عرض الإجابة
اجابة صحيحة: B
السؤال #8
Which of the following statements is true about Dashboard Refreshes?
A. Your organization is limited to no more than 400 scheduled dashboard refreshes
B. Your organization is limited to no more than 200 scheduled dashboard refreshes
C. Your organization is limited to no more than 200 scheduled dashboard refreshes
عرض الإجابة
اجابة صحيحة: B
السؤال #9
Advanced filter conditions can be applied to a roll-up summary field:
A. True
B. False
عرض الإجابة
اجابة صحيحة: B
السؤال #10
What is the maximum length of the field type "Text Encrypted"?
A. 255
B. 191
C. 128
D. 256
عرض الإجابة
اجابة صحيحة: B
السؤال #11
If territory management is enabled for your organization and a lead is converted, how does it get assigned?
A. Gets assigned to lead owner's territory
B. Based on assignment rule
C. Get assigned to the user's territory
D. Based on territory field
عرض الإجابة
اجابة صحيحة: A
السؤال #12
You have created a custom field of the type "Number" on the Account object called "Number of Golfers at Client". You enter the following data in the field: 073. What is stored in Saleforce CRM?
A. 0073
B. 73
C. 7
عرض الإجابة
اجابة صحيحة: B
السؤال #13
The Administrator at Ursa Major Solar needs to provide information for Total Salesforce Licenses, Used Licenses, and the Remaining Salesforce licenses.Where is Setup can this information be found?
A. Company Information
B. Users
C. Profiles
D. Critical Updates
عرض الإجابة
اجابة صحيحة: A
السؤال #14
Data validation rules impact all supported objects except for...
A. Forecasts and Territories
عرض الإجابة
اجابة صحيحة: A
السؤال #15
An administrator created two record types on the Account object: Internal Customers and External Customers. A custom profile called Sales has the External Customers record type assigned. The sharing rules for Accounts arm set to Public Read Only. On occasion. Sales users notice that an Account record has the wrong record type assigned. The administrator has created a screen flow that will change the record type on the user's behalf. What will happen to the Sales user's record access after running this flow?
A. Read access will be lost to the record
B. Edit access will be lost to the record
C. Record Access remains the same
D. A new record owner will be assigned
عرض الإجابة
اجابة صحيحة: C
السؤال #16
You convert a lead that is linked to multiple campaigns what is inserted into the opportunity Campaign Source field?
A. The campaign source field is left empty
B. The campaign with the most recently updated member status is mapped to the new opportunity
C. The first campaign linked to the lead, based on time stamp, is mapped to the new opportunity
عرض الإجابة
اجابة صحيحة: B
السؤال #17
A person account is different from business account because: (any 2)
A. There is only one record type in person account
B. There is no contact related list in person account
C. There are no opportunities to a person account
D. There are no leads converted here
عرض الإجابة
اجابة صحيحة: AB
السؤال #18
When a field is deleted it sits in the recycling bin for 30 days
A. True
B. False
عرض الإجابة
اجابة صحيحة: B
السؤال #19
If you give a user the "Weekly Data Export" permission, which is needed to export data, he or she has view access to all data that is exported and can see all custom objects and fields in the Weekly Export Service regardless of their other profile settings.
A. True
B. False
عرض الإجابة
اجابة صحيحة: A
السؤال #20
The Marketing User checkbox on a user record allows users to do which of the follow actions (Multiple correct answers):
A. Create campaigns
B. Edit campaigns
C. Delete campaigns
D. Configure advanced campaign setup
E. Use the campaign import wizard
عرض الإجابة
اجابة صحيحة: ABCD
السؤال #21
Adding Records: If I add a duplicate record because I haven't searched before adding a new one, the following events will be likely to happen:
A. The data quality in Salesforce
B. I will complain when I inevitably end up adding notes or events to the wrong record
C. I will feel so guilty that I will be compelled to sign over my commissions to Bill, who needs more money to save homeless cats in the city of Boston
D. I will need to delete the duplicate record I have added, or merge the 2 duplicate records together
E. All of the above
عرض الإجابة
اجابة صحيحة: D
السؤال #22
Identify the statements that define Apex data loader?
A. Can be used to insert or extract SF records
B. Can be used to insert,update,delete or extract SF records
C. Can be used only to update and delete SF records
D. Can be used to read,extract and load data from CSV
E. Can be used to read,extract and load data from any MS office file
عرض الإجابة
اجابة صحيحة: BD
السؤال #23
Your System Administrator must reset your password for you if you lose it.
A. True
B. False
عرض الإجابة
اجابة صحيحة: B
السؤال #24
If you schedule a dashboard refresh on the 31st day of every month, will the dashboard refresh in months without a 31st day?
A. True
B. False
عرض الإجابة
اجابة صحيحة: B
السؤال #25
Identify the dashboard components from the list
A. Dates
B. Tables
C. Gauge
D. Filters
E. Summary
F. Matrix
عرض الإجابة
اجابة صحيحة: BC
السؤال #26
Ursa Major Solar users want to utilize Salesforce Knowledge. Which statement accurately describes Knowledge?
A. An automated tool that closes Cases based on historical information
B. A knowledge base comprised of articles that can be written and utilized by support agents
C. An automated Machine Learning tool that converts Leads to Opportunities given a predefined set of conditions
D. A knowledge base that uses Machine Learning to generate an article to solve customer support issues
عرض الإجابة
اجابة صحيحة: B
السؤال #27
When opening a case with Salesforce support, the case requestor is asked to include the Organization ID of the org with the issue.Where in Salesforce Setup will an Administrator find the Salesforce Org ID?
A. My Domain
B. Setup Home
C. Org Details
D. Company Information
عرض الإجابة
اجابة صحيحة: D
السؤال #28
An administrator has given access to all users to view the public folders in solution with categories. Which permission will enable the user to create more categories?
A. Edit on solution
B. Create on solution
C. Delete on solution
D. View on solution
عرض الإجابة
اجابة صحيحة: A
السؤال #29
Select the option that is NOT true of opportunities:
A. I should use consistent naming conventions when identifying my opportunities (ex: Account Name ? Package offered)
B. Expected Revenue is automatically generated by multiplying the Amount field by the Probability Field (I do not need to add this figure)
C. Close Date should be the "best" guess as to when I will close a deal
D. The amount field is not for the estimated amount of the sale, but dollar amount I will pay Bill Nuttall for processing my order
E. Probability is the confidence factor that I will win the Opportunity, and is typically based on the Stage Value
عرض الإجابة
اجابة صحيحة: D
السؤال #30
Dreamhouse Realty agents are double-booking open house event nights. The evet managerwants to event submission process to help agents fill in event details and request dates.How should an administrator accomplish the request?
A. Create a workflow role to update the Event Date Field
B. Create an approval process on the Campaign object
C. Create a sharing rule so that other agents can view events
D. Create a campaign for agents to request event dates
عرض الإجابة
اجابة صحيحة: B

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