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السؤال #1
A user contacted the help desk to report pop-ups on a company workstation indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Select TWO)
A. Scan the computer with the company-provided antivirus software
B. Install a new hard drive and clone the user's drive to it
C. Deploy an ad-blocking extension to the browser
D. Uninstall the company-provided antivirus software
E. Click the link in the messages to pay for virus removal
F. Perform a reset on the user's web browser
عرض الإجابة
اجابة صحيحة: C
السؤال #2
A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading?
A. Right-click the Windows button, then select Run entering shell startup and clicking OK, and then move items one by one to the Recycle Bin
B. Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run
C. Manually disable all startup tasks currently listed as enabled and reboot checking for issue resolution at startup
D. Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup
عرض الإجابة
اجابة صحيحة: B
السؤال #3
A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process?
A. End user acceptance
B. Perform risk analysis
C. Communicate to stakeholders
D. Sandbox testing
عرض الإجابة
اجابة صحيحة: D
السؤال #4
A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?
A. Default gateway
B. Host address
C. Name server
D. Subnet mask
عرض الإجابة
اجابة صحيحة: D
السؤال #5
A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting?
A. Install alternate open-source software in place of the applications with issues
B. Run both CPU and memory tests to ensure that all hardware functionality is normal
C. Check for any installed patches and roll them back one at a time until the issue is resolved
D. Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications
عرض الإجابة
اجابة صحيحة: C
السؤال #6
Which of the following is a data security standard for protecting credit cards?
A. PHI
B. NIST
C. PCI
D. GDPR
عرض الإجابة
اجابة صحيحة: AB
السؤال #7
A technician is reimaging a desktop PC. The technician connects the PC to the network and powers it on. The technician attempts to boot the computer via the NIC to image the computer, but this method does not work. Which of the following is the MOST likely reason the computer is unable to boot into the imaging system via the network?
A. The computer's CMOS battery failed
B. The computer's NIC is faulty
C. The PXE boot option has not been enabled
D. The Ethernet cable the technician is using to connect the desktop to the network is faulty
عرض الإجابة
اجابة صحيحة: C
السؤال #8
An architecture firm is considering upgrading its computer-aided design (CAD) software to the newest version that forces storage of backups of all CAD files on the software’s cloud server. Which of the following is MOST likely to be of concern to the IT manager?
A. All updated software must be tested with alt system types and accessories
B. Extra technician hours must be budgeted during installation of updates
C. Network utilization will be significantly increased due to the size of CAD files
D. Large update and installation files will overload the local hard drives
عرض الإجابة
اجابة صحيحة: C
السؤال #9
A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference?
A. Changing channels
B. Changing the access point name
C. Modifying the wireless security
D. Disabling the SSIO broadcast
عرض الإجابة
اجابة صحيحة: A
السؤال #10
A technician has been asked to set up a new wireless router with the best possible security. Which of the following should the technician implement?
A. WPS
B. TKIP
C. WPA3
D. WEP
عرض الإجابة
اجابة صحيحة: CF

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